pharmacist

data engineer

support specialist

outbound call center representative

call center representative

MedWatchers Inc

This company has a long way to go before they can be recognized as a desirable workplace and earn a 5-star review. As a current employee of MedWatchers, these are my most major complaints that anyone interested in applying should seriously consider beforehand:

1) DEAFNESS TO FEEDBACK
We recently had a big staff meeting to review employee feedback about the company and, in summary, management did nothing about it except justify why they run things the way they do. They do not utilize constructive comments to improve the company; instead, they maintain the status quo as they have been for the past 4-5 years. They are not adaptable to change and constructive criticism, which is NOT how a successful company is run. 

2) POOR COMMUNICATION FROM MANAGEMENT
After your few weeks of training, you will hear very little from management. They will tell you that "no news is good news," but in my opinion, good news is also good news. Positively reinforcing their employees once in a while would help improve overall morale, especially since getting cussed out by angry patients can take an emotional toll on just about anyone. They also do not do a good job of communicating what goes on internally within the company, especially regarding the circumstances where people are let go, which can be done in an anonymous and professional manner. 

3) UNSATISFACTORY PAY/BENEFITS
Pharmacists are paid hourly minimum wage and additional commission for cases completed. On "bad" days where you run into a talkative patient or there are technical difficulties with the server, it will directly affect your pay - this happens quite often. Even in an ideal scenario, the number of cases that management expects every pharmacist to complete STILL would not pay as much as the hourly income that a pharmacist in California should be making. Furthermore, most pharmacists here do not consistently reach that goal (if at all) so they clock-out of work, not only feeling unfulfilled and undervalued, but severely underpaid. As far as "benefits" go, MedWatchers has an accrual policy for both PTO and sick days at a very slow rate (~1 hour accrued per 40 hours worked) - no allocated sick days or vacation days. Management also frowns upon absences so it is VERY difficult to get unpaid time-off approved. Basically, you can kiss your week-long vacation to the Bahamas goodbye. 

4) LACK OF GUIDANCE/HELP
The company does not invest resources into improving its own workforce. As mentioned before, there is no ongoing training after the orientation period. Many of the clerks have shown continued incompetence - although the clerks' main purpose is to relieve the work of the pharmacist, they frequently end up causing more work (and a headache) in the end because they are so concerned with meeting their own daily quota or because they simply do not know how to speak the English language adequately. As for pharmacists, they end up developing their own methods of performing the job, which, in the end, may not be best practice. In both cases, management has done very little to solve these problems because they are so focused on hitting numbers. Although independence in the workplace sounds nice in theory, this is the reason that employees--both clerks and pharmacists--continue to underperform without knowing what they are doing wrong or what could be improved.

As a previous reviewer has said, this company is greedy and inexperienced in running a business based on contemporary standards. Although a step-up from a retail pharmacy in terms of flexibility in hours and reduced stress, MedWatchers is--by no means--the dream job I envisioned for myself as a pharmacist. For now, it is merely a transitional job while I look for other opportunities in the meantime. However, if at all possible, stay away.

This is solely a medication therapy management company. I started work at this company for a few months because I was looking for a job with flexible hours. I was told this is great opportunity for pharmacists because there is so much room for growth and always new opportunities.  I am inspired as a pharmacist to help others and this job seemed like a good fit. I was also told that pharmacist pay would was some of the highest in San Diego county.  

The reality is your hourly rate is a little above minimum wage and you are paid on commission by the number of  cases you complete. With that being said, it seems like there are endless opportunities because you can complete as many cases as you want.  However, the caveat is that is a call center and patients are cold called and many patients:  1. Do not understand the service and are angry about privacy invasion 2. Are called at an inconvenient time (so you spend 15% of your day rescheduling follow up calls) 3. Just hang up on you or the call center system is just not making phone calls.  As part of your duties, you will spend 80-90% of your day leaving automated voicemails. Management is always hounding you to do more cases....and set unrealistic completion goals. Therefore you always leave work feeling as if you didn't do your best.  Employees are rewarded for the number of cases they complete (which means bare minimum for an educational MTM service).There is zero incentive to help patients better understand their medications as that would be too time consuming (again what is the point of MTM?). Because of the pay scale it is a very aggressive and competitive environment where employees will do anything to get one more case done. At times you make less than a hospital pharmacy technician and your PTO is not based on your combined pay but your base hourly pay.  If you take breaks and lunch you will do less cases and may not meet your goals for the day (very similar to retail).  

There is no growth opportunities or promotions and no seniority status based upon years of experience or training so there is no incentive for continuing education or certification training. During my time here I had no performance evaluation. Basically they will hire anyone. 

There is poor management and because there is little oversight on the quality of work being and this has had a negative impact. Your direct manager is not a pharmacist so they do not understand the difficulties in work flow or how the work is being done. Employees are told they are a dime a dozen and easily replaceable. 

If you you like flexible hours and independent work at the expense of very poor pay, poor management and a competitive environment, this is the job for you.

Going into this role, it was clear that the pay would be performance-based. However, the compensation model felt deeply unfair for licensed pharmacists who have spent years in school and bring a high level of clinical expertise to the table. Despite the demands of the job, many pharmacists found themselves earning as little as $30/day during slower periods, depending on the number of cases completed. The "busy season," when pay is significantly better, only lasts about two months out of the year — leaving the rest of the year financially unsustainable for most.

The work environment was highly competitive, sometimes to the point of being counterproductive. Some individuals found ways to manipulate the system to increase their case count, and when these concerns were brought to management, they were largely ignored as long as metrics were being met. Leadership was not readily accessible, communication lacked clarity, and feedback often resulted in the employee being made to feel like the problem.

The expectations were constantly increasing, and the pressure to meet daily goals made the work stressful. Every minute was tracked, and calls that extended beyond a certain time frame — even when they involved complex, multi-condition patients — could negatively impact pay. If a call wasn't completed, it didn't count, regardless of the effort or clinical value provided.

While the flexibility of working from home and setting your own hours was a plus, it came at the cost of financial security, support, and professional respect. Overall, this role may appeal to those seeking remote, flexible work, but it’s not a sustainable or fair opportunity for most pharmacists long-term.

With many new pharmacy schools opening and saturating the market, it is easy for graduates to settle on a job like this. I had left my full time position at my last job for this position and was promised that I would be handsomely compensated for my work. Management had promised me that I would make more than any other pharmacist out there. It turns out that what management said was clearly a lie; management here is built upon lies, and if I had a choice to go back and stay at my old job I would not hesitate.

For those interested in this position, I would like you to know certain things: 1. The hours are flexible, you come and go as you please but they will nag you to get a specific number of completed cases a day. 2. Management will lie to you to get you to do what they want. 3. Some people here do not take lunches, as the pressure to complete cases and get compensated outweighs eating lunch, meaning you have to clock out and continue to work most times. 4. Salary here is going to be on the lower end of what the average pharmacist salary is. 5. Upper management does NOT do the pharmacist work you do, but are very particular with what is expected. 6. No 401k, no hourly wage without gimmicks, no support for pharmacists. 7. I could go on and on but the main point is: do not settle for this job.

I’ve had a very positive experience working here as a pharmacist. One of the biggest advantages is the excellent work–life balance. The workload is manageable, expectations are clear, and leadership genuinely respects personal time.

Clinically, the role is both engaging and rewarding. I’m able to make meaningful interventions with patients and providers, which keeps my skills sharp and allows me to have a real impact on patient outcomes. At the same time, the liability is relatively low compared to many traditional pharmacy settings, which significantly reduces stress.

Compensation is competitive, and the benefits package is strong. HR offers solid support, with good health benefits, a 401(k) plan, and student loan assistance — which is a huge plus for pharmacists early in their careers.

Leadership has also been a standout. My supervisor and trainer have been supportive, accessible, and invested in my success from day one. The onboarding process was structured and thorough, making the transition smooth.

Overall, this is a great role for pharmacists looking for a balanced, clinically meaningful position with strong compensation and supportive leadership.

Best part of this job is being able to work from home on a relatively flexible schedule. When patients are pleasant and appreciative of your work, it’s rewarding. Most colleagues are pleasant to work with.

The worst part is pay. Pay is based on a base rate (very low) plus pay per case that you complete. This is fine when there are enough cases to do, but it’s seasonal and when it’s slow, it is SLOW. The overall compensation is pretty disappointing for a PharmD, close to intern pay at times. Due to the nature of the pay system, there is a competitive aspect which can cause poor coworker interactions or people taking shortcuts despite random audits. This would be less irksome if there weren’t metrics to be met and being compared with colleagues.

Management often fails to answer questions effectively and thoroughly, which makes it difficult to explain certain things to irritated patients already skeptical of phone calls. 

Sometimes there are discrepancies in our paychecks. And we don’t get paid for certain tasks such as trainings even though they take away time from doing cases. 

What is the best part of working at the company?
The supportive team and the healthy work-life balance. Everyone is approachable and willing to help, which makes the work environment really positive.

What is the most stressful part about working at the company?
There’s really nothing stressful about working here. The team is supportive, management is proactive, and the work environment makes it easy to stay balanced and focused.

What is the work environment and culture like at the company?
The work environment is very positive and collaborative. The team is supportive, everyone is approachable, and knowledge-sharing is encouraged. The culture is flexible, understanding, and focused on both learning and work-life balance.

What is a typical day like for you at the company?
A typical day involves collaborating with my team on projects and working on coding tasks or problem-solving challenges. There’s a good mix of independent work and teamwork, and everyone is very approachable if you need help. The flexible environment makes it easy to manage priorities while still learning and growing every day.

I came to MedWatchers with a retail background and have been very satisfied with the transition, even several years later. The flexibility and work/life balance is unmatched. Weekend work is available for a more flexible weekday schedule but not required. PTO can be scheduled in advance or last minute, not required to work holidays, etc. Even the hours during the day are flexible. This has been a life changing improvement for me coming from retail hours. The company itself has seen a lot of growth recently and is thriving in the industry. They are data driven to improve outcomes for patients, clients, and their pharmacists. Additionally, they take surveys, comments, and feedback regularly and seriously. They act on the improvements and requests the pharmacists and clerks make and actively make changes to improve quality of work life and patient care.  The clinical expertise I am able to provide here is valuable to the patient, my team, and my professional growth.

Worst company ever. Dont even know where to start. Poor pay model and PTO pay for pharmacists which is literally minimum wage, unsupportive management, little to no guidance on the job, intense amount of secrecy behind closed doors. Management not responsive to employee feedback. Always dismissing employee feedback. They hire the least educated clerks who dont do their jobs well. The job of the clerk is to get patients on the phone and transfer the call to pharmacists but these transfers are worthless most of the time because most patients hang up because the clerks put in minimal effort to create good transfers. Pharmacists are pressured to bring up numbers and there are no quality measures to determine if pharmacists are actually doing a good clinical job for patient. The only thing they measure is how many cases you complete because more cases means more money for them. Like the other reviewers said, dont settle for a job at this unprofessional, greedy company.

What is the best part of working at the company?
The best part about working here is being able to use and share my clinical knowledge to positively impact thousands of patients. It's rewarding to know we truly make a difference. I also really value the work-from-home environment - not having to commute over an hour to work every day has greatly improved my work-life balance and productivity.

What is the most stressful part about working at the company?
I really enjoy my role here and making an impact.

What is the work environment and culture like at the company?
I really enjoy working from home, as it saves time on commuting and allows better work-life balance. Supervisors are accessible and helpful whenever support is needed, which creates a positive and collaborative atmosphere. The company also hosts in-person team events that allows me to connect with other coworkers.

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