radiologic technologist

account manager

account executive

registered nurse

certified registered nurse anesthetist

Medely

I must share my abysmal experience with Medely. What initially seemed like a promising opportunity quickly transformed into a nightmare that I wouldn't wish upon my worst enemy. I was an employee of Medely "corporate" and not a 1099 worker on the platform. 

Pros:
The only redeeming quality of this company is its fully remote work policy. It's the sole beacon of hope in an otherwise sinking ship. With that said, you will be micromanaged by Managers who know nothing and are not "leaders". They laid off all the real leaders in the sales dept's. 

Cons:
Disposable Employee Mentality: You're treated like a disposable pawn with zero loyalty or respect. The company's commitment to its employees is as nonexistent as its moral compass.

Layoffs and Restructures Galore: Brace yourself for the rollercoaster of uncertainty with not one, not two, but three rounds of layoffs in less than two years. The CONSTANT reshuffling of pay plans and commissions is a clear indicator of the management's lack of direction and stability.

Rewards for Top Performers? None and this is coming from one of the top performers, which is ultimately why I was laid off... If you excel at your job, don't expect recognition or rewards. Instead, prepare for a heavier workload and more responsibilities without any acknowledgment or compensation.

Stunted Growth Opportunities: The company's idea of career growth is nothing more than a cruel joke. Annual performance reviews are rigged, ensuring that your hard work goes unnoticed and unrewarded. Did I mention that there is no room for growth and no raises? Yes, you read that correctly... they laid off the entire Senior Team so now there's no growth and no raises... what is there to work for you may ask - NOTHING. 

Chaotic Processes: Every process in place is a chaotic mess. You'll find yourself drowning in a sea of pointless reports, most of which are inaccurate or outdated. Micromanagement from managers only exacerbates the already overwhelming situation. Don't get me started on their slack channels... slack is used and abused here. 

Ignored Feedback: The facade of valuing employee input crumbles when you realize that no feedback is taken into consideration. It's a one-way street where your concerns are swept under the rug.

Advice to Management: Listen to those on the front lines – the employees interacting with clientele every day. Accept feedback, even if it challenges your preconceived notions or your terrible plans. What was once a promising company has succumbed to shadiness, corporate greed, and incompetent leadership (the new CRO ruined this company and I somewhat feel bad for the Founders, but not really as they did this to themselves). To the Founders/owners/whatever it is that you call yourself, salvage what's left of your reputation by putting your employees first and embracing a culture of transparency and fairness.

Save yourself the heartache and avoid Medely at all costs. This sinking ship is not worth the toll it takes on your mental and professional well-being.

I love Medley and the VERY different concept from the old version of "agency" nursing.  I do 100% believe that this environment is not for everyone, by far!  How rewarding and amazing it can be is DIRECTLY proportionate to the effort you put in, professionalism you display, and ultimately combined with your knowledge, ability and experience. I would not have had the same experience if I would have done this several years ago. You have a large influence on your own outcomes and success at each facility.  Flexibility, adaptability, and being able to work autonomously are VITAL skills to making this rewarding!  I've developed amazing relationships and continued to return to facilities as "requested" staff, and I have also been able to pick up shifts and learn that I didn't want to work somewhere I was previously interested in. The Medley staff is very responsive and have always made me feel very supported when I have needed them!  I don't think this is a great idea for "newer" nurse- just my honest opinion, but I fully believe that personality is almost as important as experience in these settings!  

During my time at Medely, I found it highly unprofessional, disturbing and a red flag when Medely's in house lead customer support representative told me, “Leave! Get Out... This company is broke.” 
You are expected to learn their 10 software applications Zendesk, Spoke, Ring Central, Intercom, Stripe, Slack, Front, TextExpander and Medely's New and Old Administration software application in less than 8 days. 
You are trained on all of these applications (with glitches) by the another Customer service representative who is located on the East Coast for only 2.5 hours a day.   I also found it unprofessional and disturbing that their in house CSR rep would take  photos of the COO, Waleed Nasr while he was working and discussed his look and critique of defeat in front of myself and other co workers.   His verbal acknowledgment of hating his job so much makes me relieved about what was in store for other employees.  Not every job is perfect but to verbally share how much you hate working at Medely and state repeatedly "I don't trust the "Medely" system technique leaves little hope for any new employee entering your establishment.  

It is extremely cheap to have someone training a CSR via East Coast.
If the employee was truly valued they would be trained live with another person in house in their Santa Monica headquarters with someone who actually likes their job.

The software nightmare and hypocrisy is hidden with free alcohol on Fridays and music being played in the office through out the day.

Not too many places know about Medely so there are not many jobs to book through them yet (I am in the Charlotte, NC area). I was lucky enough to book with 1 facility who keeps booking me for all their jobs, but I wish more facilities knew about them so that I could book more jobs.

I had to complete a drug screen and orientation with this facility prior to working in the PACU. Orientation was 2 days at this facility for an RN. When I arrived for my first shift I was given a tour and shown where everything that I will need is located. I was shown how to chart using their paper charting system. I work with adult and pediatric patients in the PACU recovering from ENT surgeries. I really enjoy my shifts there. I worked 2 orientation days and 3 PACU days in August and so far I have worked 1 shift in September, but I am booked for another one at the end of the month. 

The rate of pay is great. The facility is 30 minutes from me so not bad at all. Overall, I have really enjoyed my experience with Medely. My only complaint is what I stated before -- that not enough surgical centers know about Medely so there haven't been any other jobs to book besides the one that I was lucky enough to get first.

I couldn't say enough about Medely, with per diem pay, and scheduling. It's been great. Ive recently had an issue, tho. I forgot to clock out after a shift and clocked out 8 minutes after I had left. Since there's no one to talk too, I messaged them the next day and let them know. I forgot to clock out the day before, and that I had clocked out 8 minutes late. Well, they locked me out of my account. Ive had other people tell me they've done it to them as well. I had 3 jobs booked for the next week when they locked me out, and wouldn't let me work. It is terrible to deal with their communication issues. They locked me out of $900.00 over an 8 minute, honest mistake. The company could be so much better, if they would choose to actually run things on more of a professional level. How hard can it be, to have people answer the phone. Seriously, its like working with children in a way. So if you do anything wrong or have an issue that they have a problem with, they just unplug you, and thats, that. And all you get is dead air.  They require you to be professional, but dont seem to require it for themselves. Who runs a highly successful business like that ? Not many

What is the best part of working at the company?
great company to work for, i loved working with medley because they are hands on with their workers.  They call you, answer the phone when you call them, not some text system and bogus number like some of these agencies have you talking to AI or computer and no contact number to call when you need to address concerns.  Pay is alway correct and on time.  They advocate for their employees, and make decisions best for their workers, very understanding,


What is the most stressful part about working at the company?
I really can't answer that because I liked working for Medley.

What is the work environment and culture like at the company?
Professional, and diverse.  Medley employees were very professional and we got the job done!  Companies fell short of expertise, and great customer service when they decided to go with another contractor, and it was well known and shown when it came to ended our contract.  These companies lacked efficiency when they decided not to use Medley workers.

What is a typical day like for you at the company?
empowering, encouraging, worth my while, friendly, and prosperous

I worked with Medely end of 2017-2018.  It was a good, user friendly platform.  Good information on the site.  I didn’t know they didn’t cover parking and neither will the facility (so factor that into your pay agreement).  Also, I had good reviews from the facility (they told me verbally that they looked forward to seeing me again, and appreciated my help).  Next thing I know, Medely sent me an email without any explanation indicating I was fired.  I really needed the job because I had rent to pay.  Medely was keeping me going.  There was no further explanation besides curtly saying the facilities didn’t want me back.  I told Medely this has to be some kind of mistake.  Well, I couldn’t book with them again.  Fast forward to last month when they have been texting me to “update my profile so I can book more shifts”.  Well, I was surprised, because when I NEEDED A POSITION, they were quick to not give me a second chance.  Now, they desperately need nurses so they can look good.  Really?  I’m not wasting my time with this company.  Why would they tell me I couldn’t book any more shifts and then try to get me to work with them?!  

Fantastic company for anyone in between jobs that has to support a family. In this economy and post Covid, this is the place to get extra work and $$ if you are willing to commit to the company. If you say you will work it, be prompt and get there because they do depend on the travelers they hire and they pay us well to follow through. The jobs aren't difficult they are jobs that for whatever reason they just didn't have staffing that day. I am favorited at 8 locations, if they like you, they will offer the gig to you first and you will have so much time to accept before the job goes out to general public. The company is respected by the facilities and so are the travelers. I love this company and it supported me for 15 months during Covid while I was out of a regular full time job. I worked full time here and made over 60K. 

I've been using Medely as a SPD tech for over a year now. I've used it intermittently and only to supplement my income. When I first started, jobs were plentiful and at various facilities. As word of mouth about this platform started to spread, however, that all went away. Surgical centers, the bulk of where SPD shifts are, have learned to hire their own PRN employees, with benefits, thus lessening the need to use Medely. It's either that, you figure out who books the Medely workers and ask them nicely to request you in the future OR work really hard to get them to notice you so they remember who you are. This often means staying after your scheduled time to finish everything, but the overtime pay is GREAT so I don't complain when it happens. While I still use this platform to work a shift here and there (often once a month), it's definitely not as lucrative as it used to be. It's not a bad company either- it's just oversaturated and you have to refresh constantly if you're looking for work.

I worked for this company for six months and it was the worst experience of my life. The management is clueless, the pay is low, the hours are long, and the work is boring. The company claims to be a leader in the healthcare industry, but they treat their interviewers like robots. They expect us to ask the same scripted questions to hundreds of nurses every day, without any feedback or recognition. They don't care about the quality of the interviews or the satisfaction of the candidates. They only care about the numbers and the profits.

The company also has a terrible culture. There is no communication, no collaboration, no support, and no respect. The interviewers are constantly micromanaged, criticized, and pressured by the supervisors. The supervisors are rude, arrogant, and incompetent. They have no idea what they are doing and they blame the interviewers for everything that goes wrong. They also play favorites and give unfair advantages to some interviewers over others. There is no room for growth, learning, or development

Top Job Titles	Average Salary
Radiologic technologist 28 salaries reported	$41.41 per hour
Account manager 3 salaries reported	$75,333 per year
Account executive 4 salaries reported	$74,250 per year
Registered nurse 6 salaries reported	$55.33 per hour
Certified registered nurse anesthetist 5 salaries reported	$176 per hour

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