clinical psychologist

clinical support specialist

medical assistant

nurse practitioner

senior accountant

MediTelecare

While I am grateful for the opportunity to have been a part of Meditelecare and to work with some of the kindest people around, I feel compelled to express some concerns regarding my experience. Despite the chance to contribute to the company, I couldn't shake the feeling of being adrift due to a lack of clear direction from upper management and pretty much anyone I would ask. We were told on many occasions about the growth of the company; however, we experienced termination after termination, ultimately lowering the overall morale of the team. Many of the current employees feel the exact same way and are extremely uncertain of the company's future and wonder if tomorrow they will be called in for the "sorry today is your last day" call.

Moreover, the absence of a meaningful company culture left much to be desired. Meditelecare is, for the most part, a telehealth company with many employees working from home or in places outside of headquarters. It would be helpful to include those who are not in the office in company functions and show a bit more appreciation to the team. As someone who values teamwork and support, the disconnect among employees and the disregard for nurturing a positive work environment was disheartening.

Moving forward, I hope Meditelecare addresses these issues to create a more transparent, supportive, and purpose-driven workplace for its employees. While my time with the company was an opportunity for growth, there's undoubtedly room for improvement in ensuring a more positive and fulfilling experience for all team members.


The one and only plus about this company is working with the geriatric population hence the one star rating. Management is terrible or should I say micromanagement. The fee schedule for clinicians is disgraceful and they only offer salaries to clinicians in the most desperate regions. They push the clinicians to see 16-20 patients per day which on its face is not unreasonable however the documentation is! The documentation takes hours and hours to complete. It goes well beyond CMS guidelines and they keep adding more and more to it. They tell you it takes 5 minutes. Not even close. Their main offering is telehealth but more often than not it does not work with the geriatric population. They also have a 4 week follow up schedule that they expect you to adhere to regardless if it meets medical necessity. If you dare to go over the 4 week follow up you get called out by management and need to explain why. There is an abundance of favoritism and nepotism, which is where the 5 star ratings comes from as they specifically requested they write them. The staff turnover is tremendous. They recently changed the CEO and nothing has gotten better. He talks about an open door policy then never responds to email or phone calls. Be aware, you are just a tool to fill their pockets with large salaries and bonuses. They do not respect the people that are keeping the business going! 

I started working for Meditelecare back in December of 2018, my initial start up was good but it seems like one thing after another keeps making this job more and more stressful. I may get 30hours a week but mostly it’s around 25 hours. The pay sounds great an the hours sound great till you start working. At $13.00 an hour you would think you could make a decent living but that is far from the truth. I brought home more money working for a Doctors office making $10.00 an hour then I bring home making $13.00 with this company. I greatly enjoy my work and my clients but the communication in this company is terrible. The technology is a major down fall, the EHR system is a joke, there is always one issue or another with it. The telecommunications system that is in the company portal uses too much bandwidth making the sessions often times frustrating for the patients. I spend 8 or more hours a week driving and the reimbursement is not per mile but $13 per so many miles and then up to $26 after the max amount for the lesser. I spend more money in gas then I get back and my car is in no way a gas hog. The hours and travel time make it impossible to try and get another part time job because you may work 1pm-5pm but you may have to travel an hour to get to the location you are working in.

VP is a micromanager. office folks are not friendly. They push their telehealth program with no care that they are taking jobs away from facilitators and their family. If they don't like your performance you are out within 3wks.  The workload is so overwhelming for very little pay. They want you to work as if you were an operational manager with CSR pay. HR is just someone who sits in the office all day and not very friendly.  CEO/VP are all about making the $$$ not realizing how unhappy all their workers are.  CEO/VP and CFO all worked together within another company CEO owned that he eventually sold and created Meditelecare, but yet pays their EE's very little for all the work that needs to be done.  Your not allowed to have any OT and if you do and you do not log on later or log off earlier you get written up/verbal warning and that also happens while your on you probation period.  Company does not care if you have been there 2days 2wks, if they want to write you up they will. Clinicians are not happy, this company has a lot to work on especially their people skills. They are too busy micromanaging than trying to make it a better work environment. I suggest stay away!!!

1.A typical day at work is long due to long patient load in the facility for 8hrs, but then have to go home and write for another 3hrs to complete the very long documentation on their EHR, not being paid for those hours.
2.Mostly the psychiatric guidelines, CMS guidelines, CMEs
3. Collaborate documentation review with Psychiatry.
4.Too many management turnaround, quit or resigned.
5. Very little workplace culture in acknowledging clinicians of their professional achievements.
6.Its naturally stressful to make independent decision with your patient care treatments and which is the best for them.
The most enjoyable part of being a behavior health nurse practitioner, is knowing that you have established a connection and trust with your patient who helps them improve in their mental health treatments, also being a teamplayer with the facilities staff.

The day to day work is  enjoyable, and you will meet interesting people and gain exposure to unique situations. However, in my experience, opportunities for advancement are extremely limited. The company’s organizational structure just does not appear to provide a clear or realistic path for growth from this role.  The position is  however, valuable as a stepping stone into an actual career later on. 

I did enjoy this job, if you are fine with being a facilitator or CSS forever then it’s a good job for the most part. 

Meditelecare advertises that clinical positions are 9 to 5 and that their work life balance is a good one. This simply is not accurate and I have yet to experience it. Prepping for the day begins way before clinical hours, especially if there are new patients to be seen, and clinical documentation continues  well after 5pm. I document during the day as well. Their EHR system crashes regularly and the expectation is that you must have all your notes in within 24 hours or they accuse you of failing to see enough patients.  I keep track of who I see because I do not trust their accounting system. They have never defined what begins and ends as the 24 hour period. (Is is the time I see the patient or is it the start of the next business day?) My days are at least 12 hours long every day and I do not get paid anymore for going beyond 5pm. 

Rapidly growing, successful company that knows what they need to do to continue on that path.
Leadership is transparent, kind and people-focused, which is refreshing. 
You will work hard here, but they also respect their people's work/life balance and boundaries. 
You are given all of the tools you need right out of the gate and if there is something that you find that you don't have it is addressed quickly and efficiently. The onboarding process was seamless and pleasant. There is still a personal touch.
If you are looking for a home where you can continue to grow professionally, I highly recommend applying here. 


This company has it’s pros-doing clinical work from home and serving seniors in long term care facilities is rewarding. However, the management is some of the worst I’ve ever encountered. They do not communicate with staff unless they are reprimanding or scolding staff. I emailed my supervisor multiple times and about 80% of the time, I never received responses back. It was very unprofessional.  They also expect you to see a large caseload that’s ridiculous and will burnout most clinicians within a year. They treat the facilitators horribly. I wish the management would wake up and realize they have an incredible staff working for them and treat them professionally. It’s really too bad because the need for this work is so great. 

From the start, I absolutely loved my job. My manager was terrific, but was let go. A new CEO was placed, and policies changed rapidly (which were adaptable and easy enough to follow) however, I wanted to do more. After about 2 years I was told by upper management I should be in a leadership role. That never happened. All while newer employees were being promoted, and other seasoned employees were being laid off. Seemingly around the same time , the onboarding of a new HR director took place. This would be the fourth HR representative I had a pleasure to meet. As moral took a steady decline, I began to develop these negative feelings. It’s not a terrible place to work, no. But overall, it’s not favored among the clinical staff. 

Top Job Titles	Average Salary
Clinical psychologist 1 salary reported	$127,500 per year
Clinical support specialist 3 salaries reported	$20.33 per hour
Medical assistant 1 salary reported	$20.50 per hour
Nurse practitioner 2 salaries reported	$135,000 per year
Senior accountant 1 salary reported	$87,500 per year

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