medical assistant

Medsien Inc.

I cannot express enough how perfect this job is for me and my work life balance. I was looking for a job where I could work from home so I could be accessible to my daughters, but really didn't want to leave healthcare when I found this position I am really able to make a difference in my patients lives with monthly calls while being a very present parent. 
-If you put in the work you are rewarded with more patients added to your monthly case load which means an increase in pay.  
-Time off is never denied you just need to manage your time wisely when on the clock. 
-The most enjoyable part of my job is the connection I form with my patients as well as the hardest part of my job because it makes loosing a patient even harder. 
- Management is extremely helpful, easy to communicate with, and encouraging.
Upper level executives in the company are also extremely accessible which is wonderful because they make you feel like they are also there if you needed them and I've never worked for a company that the "higher ups" didn't seem or act like the were just that "higher up then we are".
- IT is also quick to respond with any issue you may have a make sure a resolution is found even if it means escalating it to someone else on the team. 


I'll start with the flexibility is WONDERFUL you are not micromanaged about when you take off or how long you will be off. 
Compensation (pay) for what all has to be done is very little. Plus there are no benefits, PTO, or sick leave. 1099 position
Immediate Managers are amazing, above them...not great.
Workplace culture is great. Chatting with other team members is great when you work from home and everyone is so inviting and nice. 
Hardest part of the job is the expectation do go above and beyond, but again pay is very little and there are no raises, very little incentives that get changed even when you are doing your job up to their standards, those standards also change constantly.  It seems like even when you are doing your job you aren't doing your job good enough. 
Turnover for employees is very high as many things get left out of the interviewing and onboarding process. 
If they would raise their pay up to the standards they hold for the Care Managers I think turnover would be a lot less. 
It is a very easy job, but the only rewarding part is the patients. The close relationship you form with those patients. 

What is the best part of working at the company?
All positions are remote, flexible at times

What is the most stressful part about working at the company?
Trying to figure out your pay from week to week. They have a very complicated strategy they use to pay employees. The computer system is never correct, so you have to keep track of your work, if you want to be paid correctly. Also, the computer system has more problems daily that make your job 25x harder than it needs to be. 

What is the work environment and culture like at the company?
Upper management has 0 healthcare experience, yet they are filing healthcare insurance for patients.  When you ask about insurance questions, they have no answers! 

What is a typical day like for you at the company?
You spend more time reporting computer issues than you do talking to patients. Waste of time for care partners that work on KPI's to get paid weekly.

I had been with Medsien since it started its business in 2019. I was the first Medical Assistant hire on and was promised a managerial role as the company grew. As the company grew, I was not given a managerial position and also not given full time status to get benefits as promised when interviewed. The company favors certain employees over others and they could care less if you are there or not because they are constantly hiring new medical assistants. The culture of the company is one of make you work harder for little pay. They may offer bonuses and incentives but most independent contractors will never get. They are constantly changing policies and don't value their people even when they try to say that they do. When they say that you have done something wrong but won't show you proof of that wrong doing this is definitely a company I would stay away from. 

Absolutely love my position here! My immediate supervisor is wonderful! The only real downfall is that it is a 1099 position, no benefits, no FMLA no PTO and no paid sick days. One of the  great things, is that we get to know our patients on a different level than we do in the office! We may not be face to face or hands on but instead of taking vitals, giving them 5 minutes and running for the next patient, we get to actually talk to them and listen to their needs and concerns! It is more personal! Our company is the same with us, they get to know us on a personal level and when we need them they are here for us! So yes the 1099 is a struggle BUT the company and position are very well worth it! 

I was always scared of remote work from home jobs because I always thought they were too good to be true. Since working for Medsien, I have been proven so wrong. This is the first company that I have worked for who asks for our opinions on things,  and truly listens and follows through with them. They find so many ways to show us appreciation and it truly is a blessing. I came from working in an office and was very burned out, but since starting at Medsien, I am really happy. My work/home life is incredible and they are so flexible with appointments and things that come up in everyday life. Come work with us and I promise you will be so happy!

The atmosphere of this company is wonderful. However, the compensation is never consistent. You can spend 8 hours/day of the phone with patients, but only get paid for those who "complete" a 20 min. call. If you're only on the phone with a patient for 10 mins and you complete onboarding, you do not get paid because of the time requirements. You could make 20-30 calls in a day, but if only 3 of those agree to onboarding, you only get paid for those 3 regardless of how much time. I will say your work load after onboarding is slightly easier as patients usually answer and you can complete a call for them each month, but again, if you don't hit the time required, you don't get paid. 

I have been with Medsien for over a year.  The experience working with the company has been amazing. I have zero complaints. I love getting to know each of the patients and building a working relationship with them.  If I had to choose a single thing about the company that I enjoy more then the team as a whole, it would be the dedication of the management they are hands down the best. If you have any questions or concerns they are always readily available to assist you. 

What is the best part of working at the company?
The best part of working here is the flexibility of a 1099 position.

What is the most stressful part about working at the company?
The most stressful part of working here never being rewarded for hitting goals month after month. Instead, you get more work. They do not offer raises.

What is the work environment and culture like at the company?
Remote job. Recorded calls. Upper management like to change things on regular basis.

What is a typical day like for you at the company?
Calling patients that are assigned to you

I started about a month ago and the work culture is great. Everyone is so friendly and they definitely don’t micromanage at all. Great vibes easy job . If you’re a medical assistant it’s pretty easy work. To make it easy for anyone who chooses to work here you are paid only for what you do and that is hard considering that patients may not answer the phone so if they don’t you won’t get paid. The pay is weekly and fair but it wasn’t for me. It doesn’t come with benefits. You’re just making calls to patients all day to either sign them up for the program or asking them the same questions monthly. 

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