registered nurse

patient assistant

registered nurse - icu

medical assistant

front office assistant

MemorialCare

My time at the organization started on a positive note thanks to a great immediate team and a manager who was supportive at first. As a non-profit, they became super metrics-driven, and they've gone through big leadership changes lately. Unfortunately, top-down leadership practices created an environment that felt increasingly demoralizing and stressful. Expectations were high and resources just weren't there.
Workload expectations were intense, and every minute of productivity was tracked. Teams statuses were eyeballed at all times. Autonomy was minimal, and it became clear that trust wasn't part of the culture. Public comments from leadership occasionally undermined the credibility of entire teams, which made collaboration with other departments more difficult and lowered morale.  I've witnessed teammates that were too scared to speak up or feared that being accountable would have consequences. People had anxiety reporting to work and sometimes had to take off because of it.
Additionally, while the benefits package looked good on paper and were advertized as "competitive and fully-integrated",  it was frustrating to learn that holidays weren’t paid and certain days off before or after holidays were mandatory and also unpaid. I took unpaid days on those mandatory flex days due to this policy and not having enough PTO to cover for them due to PTO being automatically pulled to cover holidays. I wasn't given an option to work them instead due to "budget". Salaries are also not very competitive with most people expressing financial insecurity in recent surveys, and raises are pro-rated if you haven't been with the organization for a full fiscal year. Most people will get 3% max. Whenever financial insecurity is brought up to leadership, all they do is bring up the "Good Life" wheel where many links are either outdated, impactical, or unhelpful and frankly feels like a check-the-box gesture instead of a meaningful support system. The Good Life wheel doesn't help when you're scraping by.
Despite surveys and feedback channels, employee concerns rarely translated into action, and the workplace continued to feel less sustainable. It was disheartening to watch turnover grow larger and larger.
This place might work for some, especially in different departments, but those considering roles should ask detailed questions about leadership style, flexibility, and how feedback is handled. I did not feel that empathy was valued here and am recovering from what were some of the worst work habits I've practiced as a result of extreme micromanagement and performance scrutiny.

What is the best part of working at the company?
The best part was working with patients 

What is the most stressful part about working at the company?
I normally do not leave reviews, but I feel it is important to speak honestly about my experience working here. I entered this position genuinely excited, motivated, and eager to contribute to the rehabilitation team. Unfortunately, over time I experienced ongoing issues involving management, workplace treatment, professionalism, and overall communication within the inpatient rehab department. 

What was most disappointing was the lack of accountability and response when concerns were brought forward. I took the time to submit a detailed 6 page written letter directly to leadership outlining serious concerns and experiences that occurred during my employment. Given the seriousness of the issues raised, I expected acknowledgment and proper follow up, yet my concerns still do not appear to have been meaningfully addressed. 

No employee should feel ignored after making a professional effort to report concerns through the appropriate channels. A workplace should foster respect, professionalism, fairness, and accountability, and unfortunately that was not my experience here. 

I sincerely hope leadership takes employee concerns more seriously moving forward and works toward creating a healthier and more respectful environment for future staff.

What is the work environment and culture like at the company?
The workplace environment became increasingly discouraging due to poor communication, lack of accountability, and unprofessional behavior within management and the department culture. Concerns raised by employees did not feel properly acknowledged or addressed, which created a stressful and unsupportive atmosphere over time. While there were hardworking staff members, the overall environment lacked the professionalism, fairness, and leadership support that employees need to feel respected and valued.

The office is a great place to work, the employees are willing to support each other, but they also gossip about each other on a regular basis. When there is tension among co-workers, management needs to schedule meetings to diffuse the issues. The Doctors seem nice enough, but sometimes gossip about employees to patients and other employees. The very important issue that I have is when employees and physicians complain about employees and patients in the presence of  patients.  The employees judge and speak horribly about the pharmaceutical reps while smiling at them when they arrive. The employees even gossip to patients about other co-workers behind their backs. I overheard a Physician complaining to a patient about a newly hired employee that was trying to learn the position, but with the pressure of the employees seemingly wanting the new hire to succeed, but hoping for failure can create a lot of pressure. Management relies on second hand information from other staff members instead of obtaining information personally. Not to mention the fact that the employees openly complain about the working conditions where patients can hear them. Some patients are greeted warmly when they arrive and leave, while others receive an irritated look upon arrival.  Patients are rushed and encouraged not to ask too many questions when it's their right to be concerned about their healthcare. I quickly learned that this was not the working environment for me when I witnessed employees blaming each other on a regular basis for mistakes and taking more time to discuss who was responsible for the mistake rather than fixing it.  That is the reason for the high turn over of employees and the high percentage of returned phone calls from the patients. The management needs to instruct the employees on proper training rather than a sink or swim approach. Proper training takes time so that multiple mistakes don't occur. Until this occurs in Healthcare, mistakes will continue to happen.

•	Responds to insurance/departmental inquires timely, effectively and accurately according to policies and procedures.
•	Document all communications and patient/insurance demographics in the financial system ensuring detailed accuracy and necessary information to provide accurate and effective follow-up.
•	Working knowledge of HCPCS, CPT, ICD and Revenue Codes (Coding) using appropriate manuals and resources,  both hard copy and online to facilitate billing.
•	Accurately and timely prepares and keys electronic and hard copy billing UB-04; working rejects and other electronic reports daily assist others as requested. 
•	Meets productivity goals as set by Management. (90/110 electronic and hard copy claims per day).
•	Knowledge of and appropriately applies state and federal regulations in Commercial Billing activities using manuals and resources, both hard copy and online, to initiate billing.
•	Pulling electronic authorizations from different medical groups.
•	Make suggestions for enhancements throughout the department and continually seeks opportunities to improve current policies, procedures and practices.
•	Recognize and performs essential duties and offers assistance to others or performs other required task, as assigned by Management, when own assignments are completed.
•	Strong knowledge of HIPAA regulation and requirement.
•	Insurance verification as required.
•	Responsible for the timely submission of technical or professional medical claims to insurance companies.

Overall it is a good place to work at, diverse patient population to really grow as a therapist. There’s therapists that have been working here for a long time and are great resources to learn from. Also, in outpatient the patient case load is great (1 patient per hour, which is unheard of in private outpatient clinics). Patients really appreciate spending their whole treatment with you, especially if they’ve had therapy at a typical mill before. 
Asking for personal time can be frustrating. And there’s micromanaging tendencies. Being a part of a big hospital system means that it will be a very long time (if ever) before your frustrations or suggestions are heard. HR is incompetent but I think that can be said at a lot of places unfortunately (having a group of individuals with zero patient care experience will not be helpful if you come to them for help). You just learn to deal with issues on your own. Besides, HR’s priority is the hospital, not you the employee. This hospital is a non for profit, so there’s employment benefits (public service loan forgiveness qualifications) but that also means pay is lower than it may be at a private or for-profit facility. 

Grotesquely underpaid. 
Memorial Care gives you opportunity to learn, however they take advantage of you & dispose of you if you are not flexible. Management is stressed, overworked, & do not care for employees. All they want to see is results. They claim to want to be a team & that they are family. However, everyone there takes credit for your work, those who are hardworking are under appreciated. Gossip spreads like wildfire & management takes sides as their friends are employees below them. 
Work here with caution, to step into healthcare to gain experience and move on. Many of my coworkers would lie, take credit, and throw people other the bus. They are so underpaid, they do not care about patients nor do they assist with their paperwork. 
Extremely unprofessional work environment. Very few RNs & MAs & Front Office Assistants do care for patients & eventually move on to better careers at other places. However, those who do not care about their jobs, incorrectly verify insurance & run them through, have attitude with patients & create an unnecessarily stressful work environment with other employees 

Great health organization to work for indeed with one goal in mind to provide the best optimum care for all patients and staff. They encourage higher learning and career advancements, offer flexible work hours, training, reimbursement for school and licensing. They are growing and hany many locations to serve the communities healthcare services and needs within Orange County. Not very diverse with staff within their medical group clinics though.

In general, I was pleased to be working for a company who placed patient care at its upmost priority. MemorialCare made an effort to improve its operations to meet patients' needs. For example, they invested in a new customer service center (Navigation Center) which centralized efforts to make patient care more seamless and efficient. They remodeled one of its buildings with state of the art technology so that their employees would be able to work with ease and feel comfort in a stress-free environment. It was a great idea that made financial sense. However, poor leadership and rushed decisions ended in a nightmare scenario for the opening of the center. Patients were confused, irritated and upset. The technology compatibility was not tested enough which led to a disaster volume of calls being dropped. Ultimately, this led to high employee turn out as staff became burned out rather quickly. Unfortunately, the direction of this new venture continues to be its worst enemy. 

My typical day consists of coming into work between 7:00-7:30am to get a head start on any emails that have come into my inbox in the last two days before any meeting start. I check on any outstanding items that I may have in our project management software application we use (Workfront aka AtTask). The teammates I work with on my telecom, network, and desktop teams are great as we will have once a week staff meetings to report status on projects and issues we run into so we can help one another complete them. The hardest part of the job is making sure fellow teammates are making deadlines on tasks that are assigned so we can stay on track for our project timelines that senior management creates. The most enjoyable part of the job is the freedom that we get since this is a non-micro-management style company that embodies a lot of trust with their employees to get project tasks, work orders, and updates completed.

Low pay, short-staffed, claims non-profit but seems to run as a for-profit. If you're buddy-buddy with the management they'll promote you even if you have no experience. Micromanaged, patient-satisfaction driven, the patient and the management are always right and the staff is always wrong. Being loyal to this company means nothing to them, they'll replace you without warning. They pretend to listen and care but don't really want to hear what you have to say. High turnover, low staff retention, lots of new grads RNs (for cheap labor?) get hired, and after they gain some experience they move on to other hospitals. No advancement opportunities. Patients are discharged too soon just to be readmitted 2-3 days later in worse conditions. No time for breaks. Culturally insensitive, finger-pointing, lots of personal chatting and gossiping.  

Top Job Titles	Average Salary
Registered nurse 365 salaries reported	$62.65 per hour
Patient assistant 385 salaries reported	$24.56 per hour
Registered nurse - icu 174 salaries reported	$62.08 per hour
Medical assistant 154 salaries reported	$28.88 per hour
Front office assistant 132 salaries reported	$25.28 per hour

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