medical assistant

screener

case manager

mental health therapist

registered nurse

Mental Health Partners

I worked with students at both Erie Colorado Middle and High School. I was providing support and confidential counseling for the students as part of Mental Health Partnership, a third party agency and thus exempt from the policies that the school counselors had of sharing all information that students shared with the rest of the school system. I was required to keep notes on all interactions with students and fill out ongoing progress notes as well as confer with a Mental Health Partnership supervisor on all of the students that saw me.
I learned that the open policy of the school system harbored distrust from the students and that many of them felt I was the last resource available to them. I also saw that many of them were dealing with issues that required services which exceeded what the school or in some cases state could adequately provide and that in many instances my ear was the only saving grace at their disposal. I felt it an honor to have had that opportunity and had the funding been available past the month contract date which I had signed I would have gladly stayed longer.
I suppose the hardest part of the job was hearing some of the stories that the children shared. They told stories that bordered on abuse and neglect and in only one instance met with standards that were sufficient for me to break my confidentiality and seek aid on the child's behalf.
That being said the children also shared the high points of their lives. I found that after the first week and a half they were divulging their hopes and dreams as they learned to trust me and some of them began to do some wonderful and heart felt work. In addition though I could not share their stories I as able to help some of them reframe their own stories and to then share their experiences with other counselors and or teachers from their schools. In this way a few of those students were able to take power back over their lives.

The AOP Program in Longmont is chaotic and unorganized. The manager and supervisor have no sense of humor and are heady and unfeeling. They cannot find anyone to fill the substance abuse counselor there, so asked me to do a month's documentation backed up because the other people before me were "mishaps". Mental Health Partners (MHP) is not interested in hiring people who have warmth and good clinical skills. It's about overkill in paper work for job security. There is a lot of judgmental people in the management structure too. For example, at the last new employee orientation, we were watching a video on cross-cultural sensitivities. A man addressed that it is going to be tricky for him because he is going to work with law enforcement, which may be a culture of punishment, while he comes from a more treatment point of view. I have over 15 years working with offenders in community corrections. I stated that I too had some struggles when dealing with the criminal culture, as well as a culture of punishment in the half-way house program where I worked. When I expressed that, I was shot down by the presenter, an unfriendly aggressive woman who judged me and my opinion and experience. I dare say she never worked with manipulative criminals or sociopaths. MHP is a culture of stoic unfeeling aggressive women. I was let go after a week because I struggled to learn the hundreds of guidelines to make even a simple note in a timely manner. I passed the Spanish proficiency test, but they are not committed to reaching out to monolingual Spanish-speaking consumers. Bilingual clinicians are hard to find, and they could care less. HR is maxed out and looks down at you if you are struggling. IS too. They're probably over-worked and under-paid. Anyway, I wish any new employee in this culture good luck. They take a lot of money from Medicaid and provide terrible treatment.

Clinica is a great place to work. The leadership is young and lack experience with other organizations but they are capable and innovative.
I enjoy helping others and in my position I was able to do that daily. The staff I engaged daily were typically easy to get along with. However, there were exceptions and those were usually in leadership roles of some kind but again, it was rare.
I wanted to broaden my capabilities within the organization and they did not share my vision. Regardless, I was happy with my job and would have liked to continue.
I feel the organization held back capabilities from my group that would have benefited the organization. As support staff the organization should have had more trust in the employees to not abuse capabilities. I can think of no other reason for limiting tools at our disposal to assist staff than assuming we would use them for other than legitimate reasons.
I did not at any time engage in any office drama or other situations that may have affected my personal experience. I only assisted anyone who contacted me to the extent I was able and left it at that. 
The CEO exhibited political bias in some of his letters to the organization. That is never appropriate or constructive. Aside from that he was a nice guy.
My boss there was one of the very best people I have ever worked for.
I only gave 4 stars because you can't get 5 stars when you have staff that do not embrace the core values especially when one is the CEO. It's always OK to be honest, it's never OK to be judgemental. 


A new Chief Strategy Officer (a clinical psychologist) came aboard in April and changed the work environment from cooperative to very hostile. No one seem to care for his management style. He has to take control and micro-manage employees which is very counterproductive to getting work done. This Strategy Officer is very unapproachable, non-technical and has obviously never managed before. Seems he has taken on more work than one human can successfully handle. 

    Employees were in disbelief, shocked and angered when the Chief Strategy Office eliminated the Director of IT's position because allegedly he wanted to be able to micro-manage the Director of IT's direct reports. Apparently they clashed because the Strategy Officer is a non-technical dreamer and the Director of IT focuses on practical implementation and commitment to maintaining the budget (comes from experience). The Director of IT was highly experienced having 20+ years of technical directorship. Everyone loved and respected this Director. He acted as mentor and confident and always went to bat for his direct reports. He was a highly valuable resource.

   The Chief Strategy Officer seems to have too high of expectations (due to lack of experience) and seems very critical of employees. It appears very doubtful that he will appreciate employees and even write positive reviews. There doesn't appear to be any future under his direction. Employees are in fear of their own jobs being eliminated since they have already seen it happen. Some are now looking for other opportunities.

MHP has a records system that is very, very difficult to use.  MHP staff that attempts to keep this system productive is unable to keep major issues from arising regularly that impact the inputting of records and the validity of client charts. Report functions intended to help find missing or expired paperwork do not work. There are reminders to renew paperwork that does not yet need to be renewed. Major assessment tools break and cannot be used for months. Then when the tool is back online it is expected that as a clinician, you will get all of these documents up to date for all of your clients' charts. Often several of these will have to be done to simply transfer a person to another program in the organization. Those receiving these clients often get quite nasty about these "missing" documents.  Caseloads are large, no-shows are frequent and expectations for utilization are unrealistic. There is a constant threat that the agency will not be paid for our work if we don't do this or that in a rush fashion. This sometimes includes making up answers for client assessments in order to meet state filing requirements for Medicaid which might be an ethical issue for some. Management seems oblivious of these issues and "middle management" or staff in charge of serving clinicians tend to paint rosy pictures for their bosses..Working with the clients is wonderful and many are in great need. Many clients respond dramatically to interventions. It is the only reason I stay.

This job was the most stressful I have ever had. Where to begin....
1) Very limited support,
2) Supervisors and managers are so out of touch with what employees do and with what clients need, and also expect you to pick up 2-3 other people's jobs,
3) You often have to deal with unsafe and unsanitary situations alone, 
4) The HR and executive team claim to be transparent but then suddenly make decisions that harm clients (like selling a building and telling clients they have to leave within the week),
5) They are in a horrible financial situation, so don't hold your breath on a raise or decent pay for that matter (they even asked clinicians who travel to limit travel so they wouldn't have to pay as much! They also used to pay for office supplies, but now most clinicians have to provide their own. If cost is such a concern, maybe HR shouldn't pay to cater breakfasts at their site every morning, or replace their HVAC systems because they "get chilly" in their brand new offices, while the clinicians who are actually working and making this place money have to struggle paycheck to paycheck. 
6) Just don't work here. You will hate your life, you will be around tons of burnt out employees, and will feel pressured by HR and the managers to back up the agency instead of your clients. If you are an ethical clinician, you won't want to stay here.

MHP functions like a monarchy in which a few powerful women are the Queens. The Queens have placed ineffectual white men in positions that only appear powerful, so they can do what they wish without interference. 

Other executive team members, managers and supervisors are treated as the court and aristocracy.

All other employees from the medical team to administrative workers are treated as disposable subjects without high value. 

The executive team works to protect itself and retain power at any cost; it  is dismissive of ideas coming from the "lower classes" and of course, resistant to change. 

Only the royalty really matter at this agency and their perspective is not to be challenged. 

Nurse Practitioners beware! This company has very poor training and support for the position of prescribing medications. The med team aligns to a strict medical model and has a "sink or swim" mentality. 

The leaders do not show an interest in, or appear to respect, the nursing model or the values of community in which colleagues care about each other and offer assistance and support. 

Think twice before committing yourselves to this agency.

Primarily homeless day shelter atmosphere in Boulder is not conducive to recovery for homeless or more stable population. Quality of service depends mostly upon how busy we are or who helps you. In last year, leadership shows they care more about image and ideals than security or quality.  Highly political out of touch leadership making decisions for client population and clinical service staff whom they don’t interact with. Clients have described us as, “Left hand doesn’t know what the right is doing.”

Advice to management:  Show clients and staff that you care about their wellbeing by providing all-day security for Boulder location; it has become dangerous, people don’t feel like you care, and quality staff looking for employment elsewhere. Stop sweeping issues under the rug. Collaborate, and come prepared to meetings, if you require staff to forego face time with clients in order to be there. Unrealistic focus on idealistic growth and projects with little in place to support their success is serving to frustrate and burn out clinicians. Clients are suffering.

Very busy environment with no breaks, if your provider is slow then you might not even get a lunch. You will be forced to work 12 hr shifts back to back if your provider choses to, you have no say in your schedule as an MA, your provider basically owns you, most doctors see the MA beneath them and do not respect them. Place had decent benefits, pretty good pto . Very fast paced but you will be burned out QUICKLY with the amount of patients you have to room daily, plus doing bloodwork, vaccines,  wcc on a whole household with 4 to 5 kids in one day plus documenting each vaccine individually for each child, cleaning the rooms in between patients, doing over 30+ tasks a day, making phone calls to patients about results or medications, scheduling patients because I guess reception didn't want to do that anymore which is THEIR job, nurses double booking your provider and not bothering to help you and do nothing but sit there, allowing patients to show up late and without consequence making you get behind, and  much more! The culture of the place was the only positive thing about working there, I enjoyed my coworkers company and outgoing personalities.

The most recent CEO of company recently and abruptly departed agency. 

Lack of communication regarding major event has lead to many questions encompassing ethics, leadership, sustainability, funding, and most important client care and future employment roles. 

Middle management employees and overall agency communication is null and not flowing. The uncertain nature of financial stability of agency has lead many of my coworkers to find employment elsewhere.  Certain employee benefits were recently revoked and there is a current salary freeze. Potential and future growth as an employee seems unlikely. 

The lack of communication within the agency has led to many rumors. The employee turnover rate is very high and as a result, staff are undertaking a higher clinical case load. 

The lack of transparency, rumors, lack of growth, and bleak financial outlook of company makes Mental Health Partners not an employer of choice.

Top Job Titles	Average Salary
Medical assistant 1 salary reported	$20.00 per hour
Screener 49 salaries reported	$28.78 per hour
Case manager 4 salaries reported	$23.06 per hour
Mental health therapist 5 salaries reported	$31.66 per hour
Registered nurse 4 salaries reported	$33.24 per hour

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