guest service agent

shift leader

host/hostess

guest experience leader

custodian

Merlin Entertainments

Working with LEGO bricks was amazing! Especially for this long time fan and collector of LEGO. The discount was also a plus. Mostly because I would have bought the sets either way, and I still do! Legoland is not directly managed by LEGO. This Legoland is pretty run down and unexciting. It is hard to get excited and motivated about something when management has already given up on it. 

The best thing I received from working at Legoland Schaumburg was the opportunity to go to other Merlin sites. I visited them in my personal travels all over the United States and Europe and WOW they have some amazing things going on. Legoland Schaumburg is not one of those. 

Management is always in their offices, they only come out from the back to criticize things that they don't attempt to learn about, and then not follow through when you discuss improvements. This usually coincides with a corporate visit. It is very clear from what comes down the pipeline that employees are thought of last. I started in the coffee shop and on day one learned of a shelf that was not installed. It needed those little metal holders. When I left one year and three months later, that shelf and many other projects were never started, let alone finished. It had to be submitted as a work order and go through a process. The rides have suffered the worst of this. We were instructed to lie to guests when they complained about certain parts not working when they haven't been working for years.

When Covid restrictions started in March it was an immediate concern for me and my fellow employees, while we were not given information, just told to keep showing up. Our GM stayed home instantly. We had employees that lived with older loved ones or were older themselves. Management jumped ship swiftly and left the rest of the staff to be exposed and struggle through the restrictions and closures in a very scary time.

There were some amazing people who tried to do a lot there. They were not only shut down but reprimanded for trying to come up with unique ways to combat these long term problems. Those people do not last long at Legoland Schaumburg, they move on very quickly as this is not a place of growth. But it is a great place for high school or college students to work for a short time for some money and to get a discount on LEGO sets.

I loved my job here. That being said getting along with co-workers was very difficult. The communication was horrible and nearly non-existent. It was fun being able to help families have a good time but the mental toll it took on me to be in a terribly hostile work environment made me not care enough. The actual job itself was so rewarding , especially seeing smiles' on kids faces and honestly so fun. The pressure that is put on you for $13.50(now) an hour could be way better paid. When I initially started there the pay was $13/hr, following the end of my employment it was raised to $13.50. There were some good staff , maybe one or two reasonably well-mannered supervisors who still lacked communication between themselves. Other people in my position were okay, I would definitely like to note however that they hired literally anyone at first. We all had the same ideas about how disorganized everything was. It felt like a high school experience, people were constantly chatting about you , your strengths , weaknesses and of course, personal business. Did not feel professional and throughout my whole time there I felt like a liability. They were constantly looking for reasons to have me terminated.

Working at Legoland florida resort provided many great experiences and friends I wouldn't trade for anything. At the retail level, the managers and supervisors are phenomenal. They treat you with respect and will do as much as they can to work with you. Sadly that corporate attitude doesn't go past they're superiors. Park management seemed intent to do what they could to sour the employee experience. If my immediate supervisors wanted to boost moral of the employees, they were told to host pizza parties, on their own dime. After working for a year, my supervisor sat me down and told me how much of a good worker I was and how valued I was, but that after railing the park management to give a raise, all he could get me was an extra 15 cents over minimum wage. To make up for it he tried his best to call me in on my days off to get more hours, until he was eventually told to cut hours across the board. I genuinely enjoyed my time at Merlin Entertainments, and grew to think of my team as family. However the poor park management and lackluster corporate culture took that away from me. It has been some time, hopefully they have changed.

Every day is a different kind of chaos, but overall I enjoy a busy, fast paced work environment. I am currently supervising a staff of four - 2 in A/P and 2 in A/R. At the moment, I am working on a 12 month project to implement the centralization of AP and it's went very well. It has taught me a lot about project management and the background work that needs to be completed in order for everything to tie in. At the same point, I have worked with little direction or feedback. When I started working for Merlin, there were 5 companies to manage; it has now grown to 10 companies. I have not been allowed to add more staff on and the work/life balance has severely plummeted. It went from a 9-6 Monday through Friday schedule to 9-8 Monday through Friday with a day on the weekend because I am understaffed. I enjoy my team immensely, they are a large part of why I have stayed with Merlin for this amount of time. They are willing to go the extra mile to help me out and I do the same for them. The hardest part of my job has been lack of direction, lack of staff and poor communication from senior management. With that being said, it's taught me how to step up and take the lead even when I have been unsure of what direction to go. It's made me a stronger leader and to trust the people who are on my staff.

Working at Sea Life MOA, I learned a lot about marine life and other things -- it was a great opportunity for education. The environment was unique, engaging, and interesting. My coworkers were very nice and management was generally understanding/accommodating. However, I was confused a lot about duties, hours, breaks, etc. I was part of a large group of new seasonal hires, so there were many of us getting trained in at the same time and not enough senior employees to do much of the training. On some occasions I found myself thrown into the deep end (pun intended) with regards to positions I had not worked yet. Speaking of which, they have you do quite a bit of work for not very much pay, and it can take a lot out of you. Spring is a really busy season in terms of customers, and... well, not all of them are particularly pleasant to the minimum wage employees they encounter. 

Overall an okay job for entry-level workers, especially those interested in aquatic life. But be aware of how much this workplace varies depending on the season -- some days will be good, some days will be incredibly stress-inducing, and some days will just be downright confusing.

I've worked two summers for Merlin Entertainments, my second employment there was definitely harder than the first time, as I had a manager/location change. 

The hardest part of the job would be multitasking, though you may already have a system of doing things, your main concern are the guests' needs. You learn to handle 200 plus individuals throughout the day which can drain you, but it helps with your communication skills. This is most stressful when you have to clear a packed line.

Unfortunately the training is lacking, I've learned most of what to do through mistakes and register failures. It wasn't the end of the world though, I had plenty of help to fix things and improve. I seriously enjoyed working at Legoland, though I wouldn't recommend it to any gentle person. Some of the people you "satisfy" try to break you for better prices, then there are the sweet angels that thank you for the simplest of things.

This may seem like a bad review, but this is basically the worst of it, anything else to show up is a bonus from the job. I've made many friends at Legoland and for working this position: attitude is everything.

I did thoroughly enjoy my time working there and was laid off due to COVID, which was the best thing that could have happened to me. It's one of those jobs where you can easily see why people are fine working there for years and years on end, it's fun. However, there is no room to move up unless a manager leaves (which was rare). You get no raise in pay, no matter how long you work there, you will make the same as someone who just started (which is like $16 an hour). You cannot take any tips, although they are offered constantly at several stations by guests, it is a firable offense. The only tips we get are placed in a locked box, taxed, and added to our check. And you can only get them if you work at the bar. You are seen as nothing more than a body to fill the spot needed on shift that day, not as a valued human or employee. I'm glad I was forced out due to COVID, or else I easily could have gotten sucked in to give them years of my life for little benefit. 

I worked at Legoland as a lifeguard. We were constantly understaffed and overworked and as an underage female employee there were a lot of uncomfortable situations with adult men that went unaddressed. There are a bunch of rules in the waterpark that will get you yelled at by guests and there is not much you can do to rectify the situation. Half of the attractions are closed almost all the time 
The employee cafe has good and cheap food, the other employees are generally friendly and kind (other than half of management) and the pay is stellar

Ride operator was okay but the rides break down a lot. Most of the employees are nice but there are ‘factions‘ and rivalries between them for literally no reason. Lifeguards don’t like ride operators and vice versa; if you’re both they either both don’t like you or both like you depending on who you are. 

Trash pay for the high expectations that they expect for the position. The more you put into the job, the more you can reap from it. Decent policy but with it being a major attraction in a small town, and every one your age working alongside you, your a s s  will be scrounging the online HR system, looking for whatever hours to pick up, to salvage up decent payday. 

As the title says, the culture was the best part of this job. Met a ton of down to earth people who made the hours a breeze. Being that you could be working at each and every department, you will meet plenty of people who can/are willing to recommend you for different positions. My interactions with the guests was the same, never had a bad experience. Got a decent year of retail, customer service, and labor experience. 


This place is simply not worth your time. Whether you’re a host or a manager, this place will suck the soul out of you. If you go against the grain and try to improve the environment around you, you will have a target on your back from management who simply wants to ride the tide of mediocrity. They’ll change the policies left and right to please their superiors and leave the burden of their changes for the hosts to deal with. The work environment is also very toxic. You’ll have people talking behind your back, spreading rumors about you, as well as superiors trying to flirt with you. They also reward workers who do nothing but be on their phone or harass their coworkers. As long as you sell your soul, be fake and buddy buddy with management you’ll go far in this company. If you need a job look elsewhere but if you desperately need one still look elsewhere. This place doesn’t deserve any morally good person working here. There is no standards whatsoever. Save yourself the mental stress. 

Top Job Titles	Average Salary
Guest service agent 252 salaries reported	$15.05 per hour
Shift leader 43 salaries reported	$17.24 per hour
Host/hostess 115 salaries reported	$14.92 per hour
Guest experience leader 61 salaries reported	$17.12 per hour
Custodian 38 salaries reported	$14.95 per hour

Working at Merlin Entertainments: Company Overview and Reviews

Merlin Entertainments

Merlin Entertainments Ratings

Popular jobs at Merlin Entertainments

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected