Top 134959 Guest experience leader Jobs

Guest Experience Manager
Marriott International, Inc —Wailea, HI
- $80,000 - $104,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
- On-the-job training
Arcade Technician
FAMILY ENTERTAINMENT GROUP LLC —Honolulu, HI
- $21 - $27 an hour
- Full-time
- High school diploma or GED
- Ability to lift 50 pounds
- Cleaning
Quick Apply
Pool & Beach Recreation Manager
Aqualani **MUST CURRENTLY BE LIVING ON MAUI —Lahaina, HI
- $5,500 - $6,000 a month
- Weekends as needed
- Sales
- Merchandising
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Housekeeper
WOODLOCH PINES INC. —Hawley, PA
- Seasonal
- No experience needed
- Ability to lift 50 pounds
- Math
- Health insurance
- Dental insurance
Restaurant Manager Hourly Full-Time
Rooted Hospitality Group —Westhampton Beach, NY
- $25 - $30 an hour
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- 1 year
- Health insurance
- 401(k) matching
Quick Apply
11d
Restaurant Manager Hourly Part-Time
Rooted Hospitality Group —Westhampton Beach, NY
- $25 - $30 an hour
- Part-time
- Mid-level
- 1 year
- Ability to stand for extended periods
- 401(k) matching
- Employee discount
Quick Apply
11d
Front Office Agent ($500 Sign On Bonus + Commission)
Montage International —Deer Valley, UT
- Online Application
- Sales
- Basic math
- English
Experience Manager
Ulta Beauty, Inc. —Manchester, NH
- Weekends as needed
- Cosmetology License
- Merchandising
- Data analysis skills
General Manager
Rodeo Dunes —Roggen, CO
- $150,000 - $175,000 a year
- Full-time
- Background check
- Microsoft Excel
- Residential
- Health insurance
- Dental insurance
Quick Apply
6d
Executive Housekeeper
Courtyard by Marriott Lake Placid —Lake Placid, NY
- $22 an hour
- Ability to walk for extended periods
- 5 years
- Writing skills
Quick Apply
Front of House Manager
Showtime Hospitality —Freeport, ME
- From $65,000 a year
- Full-time
- Bar
- Mid-level
- Team management
- Free parking
- Paid training
Quick Apply
Experience Planner - On Site
Miraval Berkshires —Lenox, MA
- From $20 an hour
- Weekends as needed
- Background check
- Sales
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Panchakarma Operations Lead
The Art of Living Retreat Center —Boone, NC
- 8 hour shift
- Background check
- Inventory management
- Mid-level
- Paid training
- Continuing education credits
Quick Apply
Resort Manager- CBC
Lemonjuice Solutions —Sarasota, FL
- From $75,000 a year
- Weekends as needed
- Background check
- 6 years
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
Head Server - Captain
Blixt and Company —Tetonia, ID
- From $18 an hour
- Temporary
- Customer service
- Ability to walk for extended periods
- English
- Flexible schedule
Quick Apply
Group Sales Manager
Renaissance Montgomery Hotel & Spa at the Convention Center —Montgomery, AL
- From $60,000 a year
- Background check
- Mid-level
- 3 years
- Relocation assistance
- Health insurance
Quick Apply
Freedom Boat Club Dock Hand - Scituate
Freedom Boat Club —Scituate, MA
- $15 an hour
- Part-time
- Background check
- 18 years or older
- Clean driving record
- 401(k)
- 401(k) 4% Match
Quick Apply
10d
Golf Course/Restaurant General Manager
Princeton Golf Course —Princeton, MN
- $55,000 - $80,000 a year
- Weekends as needed
- Bar
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Hotel Rooms Inventory Manager
Riverview Plaza Hotel —Mobile, AL
- Mid-level
- Hotel
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
7d
Store Director @ Santa Barabara Confectionarium
Event Network —Santa Barbara, CA
- $27 an hour
- Full-time
- 18 years or older
- Inventory management
- Mid-level
- Profit sharing
- AD&D insurance
Quick Apply

I want to receive the latest job alert for guest experience leader

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

guest experience leader jobs near

Guest Experience Manager

Marriott International, Inc -
Wailea, HI

Apply Now

Job Details

Full-time
$80,000 - $104,000 a year

Benefits

On-the-job training

Qualifications

Negotiation

Full Job Description

Additional InformationRelocation Assistance Available
Job Number26078799
Job CategoryRooms & Guest Services Operations
Location3700 Wailea Alanui Dr, Wailea, Hawaii, United States, 96753VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $80,000-$104,000 annually
Bonus Eligible: Y

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Celebrates successes and publicly recognizes the contributions of team members.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Serves as a leader in displaying outstanding hospitality skills.

Sets a positive example for guest relations.

Responds to and handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Strives to improve service performance.

Provides immediate assistance to guests as requested.

Ensures employees understand customer service expectations and parameters.

Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Participates in employee progressive discipline procedures.

Uses all available on the job training tools for employees.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Supervises on-going training initiatives and conducts training when appropriate.

Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Maintains high visibility in public areas during peak times.

Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Apply Now

Refine Your Search

guest experience leader jobs

Guest Experience Manager

Arcade Technician

Pool & Beach Recreation Manager

Housekeeper

Restaurant Manager Hourly Full-Time

Restaurant Manager Hourly Part-Time

Front Office Agent ($500 Sign On Bonus + Commission)

Experience Manager

General Manager

Executive Housekeeper

Front of House Manager

Experience Planner - On Site

Panchakarma Operations Lead

Resort Manager- CBC

Head Server - Captain

Group Sales Manager

Freedom Boat Club Dock Hand - Scituate

Golf Course/Restaurant General Manager

Hotel Rooms Inventory Manager

Store Director @ Santa Barabara Confectionarium

I want to receive the latest job alert for guest experience leader

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected