tire technician

service manager

dispatcher

customer success specialist

office manager

Mesilla Valley Transportation

At first it was sunshine and rainbows. You are told all sorts of things about how innovative this company is. You are told the opportunity is endless. They preach how they are the best and only hire the best. Don't be fooled this company is just as deceiving as the serpent was in the garden of Eden. I was a CSR and they put all the pressure on you without the pay. The Fleet managers and planners are guaranteed to miss appointment times for pick up and delivery unless it is a contracted account that Mesilla depends on to survive. You will be thrown to the wolves after you brief amount of training on the floor where you will live by their infamous motto of "sink or swim". You will constantly feel the pressure of your manager micro managing you. It won't matter if you are new and you cannot keep up with the work load you will be threatened with write ups for not keeping up. They do not keep updated information on hand so that you can do your job correctly. The operational aspect could under go a major transformation, but they won't change anything and it is deleterious to production of the teammates. The COO will walk around informally to speak with everyone, but don't be fooled by the chill exterior, he is very hostile. I witnessed a few of his floor meetings where he tells everyone how badly they "suck" or will go on tangents about how he will fire you or let you walk out the door and won't think twice about you or miss you. He is very inappropriate and will say some pretty awful things that are so from appropriate. They will promote people they like over people who are qualified, which is partially why this company is failing, that and the culture. the turn over rate is astronomically high and its evident that you are a number.

MVT advertises that they are one big family. That may be so but they are one big dysfunctional family. They are only happy with you while you are making them money. Once they wear you out and get everything they can out of you, the write up's begin and they throw you to the curb. It doesn't matter how loyal, hard working, or how much money you make them. They show absolutely no loyalty to their employees. Management and especially the owners daughter is all over you with write ups, threats and intimidation tactics. Any little mistake and you are dragged into HR for your weekly write up. 
The drivers are treated like dirt. They may talk a good show and put on quarterly burger and hot dog bbq's for the drivers, but behind closed doors they are talked about like human trash and treated as such by the dispatchers and managers while on the road. RUN AWAY, FAR AWAY from these people. 
The pay is a joke. The only people making any money are the high upper management and the overpaid consultants they hire in order to make the employees miserable. Really, they need to pay people 150,000 a year for advice?
They pay their office personnel only  9 bucks an hour to start and over work them to daily. All this while managers and owners make up to $20,000 a month!!!! They cant afford to pay their employees a living wage but they sure can afford 20,000 a month, new BMW's. Trips in their private company jet and all kinds of other perks they love to throw in their employees faces. 
There is a special place in hades for all these people!!!

Was pretty decent compared to all the other OTR gigs I've done. Most routes are called "triangles" and it all depends on your driver manager. Mine was alright, I think that I am pretty easy going and always got asked to do "favors". I signed up to do "Western 11 only" and ended up going to New Hampshire and New Jersey more times than California after a dispatcher asked "for a favor" once. I didn't really mind, but if you do never ever volunteer, because you'll just end up being all 48 instead of the "triangle" you sign up for. The road tester at the El Paso place is a dude that's been driving less than me (I am 24 and started when I was 21, felt almost insulting). Orientation is pretty much 90% "How to be more fuel efficient" and 10% of pls don't drink and drive or hit something. But if you do your job and don't miss appointments, I'd go 3-4 weeks at a time without talking to my dispatcher which was pretty nice. IT ALL DEPENDS on who your driver manager is. You may get 100% drop and hooks or 99% live loads where you don't make money. I cannot stress how much your driver manager here matters and if they like you or not. I was doing 99% cake runs doing drop and hooks, then my driver manager quit and I got a new one. I was going from El Paso to Portland / Seattle and back doing 2 drop and hooks / week. Cake runs + 3200 miles / week. Then I got a new manager and got all live loads going from El Paso to San Diego and back ~ 1500 miles / week. Literally half the pay because I got a different dm that sent me on those runs. So just be wary of that.

It’s fine place to work for if you never need to talk to the driver manager your operations manager or terminal manager because once you need them to do something you’re fu***d!! Never can get anyone to answer the phone or answer your questions on the tablet during the day. They leave stranded in hotels with no money or nothing for days on end if you do so happen to get in an accident. Then they lie to you when they tell you oh well have the wrecker stop by Nashville so you can get your stuff. And next thing you know it’s in Texas already. Then you tell them ok let me know when it comes in and I’ll come get my stuff ok it’ll be here Friday and it’s been 8 Fridays now and still not here. And when you get another job because they keep lying to you and you’ve left multiple messages to call you back that you still have tablet and will give back when you get stuff back and get repaid for having to pay for hotel out of pocket they say they fired you and told human reseources you knew. Well that’s all the Nashville crew knows how to do. I called back to talked to Melanie bc I’ve yet to receive my stuff and my pay so she knows the truth now. Go somewhere else if you’re loooking for somewhere in Nashville bc truth is those two guys there they really don’t care they’ll apologize one minute and then blame it all on you the next. Just warning you.

Overall, this is a wonderful company. I've worked here for about six months with little amount of issues. Orientation is 3-5 days depending how fast your modules are completed. You have a few days in classroom training. The trucks are 2017-newer. MPH limit is at 62-65mph. Since all trucks are fuel efficient, you'll only get 2-4 fuel stops for a 7-day week. This means you'll most likely not be able to shower a few days. Longest streak without a shower credit was 4 days. After speaking with MVT, they say they are not responsible for your shower. Most trucks have APU, do not idle under any circumstances, and have many 12V plugs for your household items. Fridges must be custom to fit inside the fridge opening. I have a fridge, microwave, and 32'' tv. There is no real health insurance unless you pay $300/wk. Dental and vision are good/great. Pay is better elsewhere. 2500mi checks are about $850 and 3000mi checks are about $1000 for solo drivers. Top pay for less than 5 years is $0.43/mi and next raise is at 15 years. Im home every 6-8 days. My first dispatch manager always told me, "text me or call when you are ready for dispatch." I've had 4 different managers since then, none were as nice as he was. He always got me max milage, sometimes at 3600mi for the week (pre-COVID19). Other than pay and benefits, this is a worthy company for work-homelife balance!

This company sounded so great when i worked here. Then as time went by maybe a couple weeks, you fond out you are just a body. They dont care about you. The bonuses they supposedly offer are nonexistent. You wont ever see those. Dispatch cant make up their mind where u are going from 1 min to the next. They just use you and the pay sucks. I wonder if the owners know just how unhappy theor employees are?? I am so glad i quit. I went to a real company with lots of freight, great equipment and they care about me and my family. I was given a sign on bonus and have a great route. If i have any problems i can call and be teeated like a person. Mesilla hires too many people who dont know what they are doing in management and that is theor major flaw. They dont have any freight a lot of the time or thats what i was told before i left. My truck almost killed me because it has all these sensors and the truck slams on the brakes in the middle of the highway for no reason. Thats all theor trucks. Ive had to buy my own supplies for my teuck because
Mesilla wouldnt give me what i needed. They wont pay your cell phone but expect you to have one and they call you when you cant talk in the middle of a strom. It’s ridiculous and i would avoid and look at transport amaerica. Way better company with a great reputation. Very happy there.

I have worked for Mesilla Valley Transportation and affiliated companies for the past four and a half years. I started at the corporate office in 2019. In my day to day work I am often tasked with seeing that each employee has the items they need to successfully and comfortably do their job. The owner frequently engages in conversations with employees on every level, and makes sure that he knows each individual by name. He especially holds each and every driver in high regard. He worked as a driver himself for many years. Therefore, I feel as though he has a better understanding of employee needs than someone who has never worked in the field. In our department we are often tasked with getting employees engaged in different incentive programs within the company to keep drivers and staff energized and excited about their work. Overall it is a great place to work!

Cheap azz intl trucks, small not alot of room. At least you can idle without the truck cutting off. Super single tires=potential hazard in inclement weather. This company basically cares more about the fuel cost than the driver. Thats their business model. Honest to God truth. If you fuel anywhere other than the places in the fuel solution or route; you get charged back. No matter how much of an inconvenience this is to a driver. Dont let the fuel incentives fool you. Winning those is like hitting the lottery. The speed of the truck is determined by your mpgs. That can go up or down with heavy or light loads which you cannot do anything about because this is forced dispatch. This fvkn company wanted to charge me back for a winch out b/c of "driver error " when i couldnt see at night and got stuck in mud. The process of waiting for load information after you confirm in workflow is inconvenient and wastes time. In short: Fvck this company, theres plenty others out there that will treat you better and not implement oppressive fuel policies. 

What is the best part of working at the company?
Si solo hablas Espanol, Este es bueno trabajo. Si trabajas en equipo Mexicano que pueda trabajar Mexico y USA, este es una muy bueno trabajo. If you mother tongue is English and you have the ability to read a comic book, it is a job. Nothing more. Do not expect to make good money. Do not expect to remain loaded. Do not expect to get home on time for professional appointments. This is only a place to block time to qualify for a real job. Be prepared for disappointment.

What is the most stressful part about working at the company?
Inability of the staff to communicate in a timely manner. Overwhelmed night and weekend dispatch. 

What is the work environment and culture like at the company?
Very sad. Constant disappointment. Very few dispatchers have ever driven an 18 wheeler. None of the management have ever driven an 18 wheeler. If you are from a third world country, this is what you are used to at home. 

What is a typical day like for you at the company?
Frustration. Trying to explain to your supervisors how a trucking company should operate.

They were good with me, they paid for trucking school, for the most part, the casual driver program allows you to be one week on one week off with less pay, and most of the people you talk to are good natured. Trucks are international in good condition for the most part and usually cleaned before they are assigned to you, afterwards its your responsibility. Loads and miles are available if you want them. Dedicated runs and weekly pay. Unfortunately when calling dispatch prepare to not be answered or to wait a long time on hold, specially after hours and weekends. Will only be able to earn more if you become a trainer otherwise you can try to aim at the mpg bonus which is hard to get. Trucks are set to run 62 mph which you can make them go up to 70 mph if you hit the mpg reward but will likely go down if you get heavy loads or maintain a speed of 70 mph. Mediocre local haul pay at $50 split if team. Layover pay $150 split if team only after 12+ hrs otherwise you're screwed. 

Top Job Titles	Average Salary
Tire technician 950 salaries reported	$18.83 per hour
Service manager 470 salaries reported	$63,986 per year
Dispatcher 100 salaries reported	$17.03 per hour
Customer success specialist 247 salaries reported	$16.00 per hour
Office manager 202 salaries reported	$46,000 per year

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