bus driver

intern

assistant

truck driver

service attendant

Metropolitan Transportation Authority

After Andy Byford: The pay is decent and benefits are great, but the demands on scheduling are outdated, rigid, and penalize people who don't work in front line operations (which are time sensitive). This discourages a lot of good people from promoting (it is not uncommon for managers to make less than supervisors), and results in a number of unqualified people in middle and upper management who have never undergone any kind of formalized management training. The culture is often about "looking good" to higher ups and trying to cover up problems instead of doing the right thing, or optimizing a process to meet a business objective. While headquarters has been pushing for increased adoption of software and technology based tools (many of which are quite useful), use in the field is often delayed if implemented at all, and most middle management pushes tedious, ineffective paper-based processes that amount to nothing more to busywork and don't add value. This creates a harmful disconnect between well meaning directives from senior management and their ultimate implementation. Many initiatives are undertaken that are simply micromanagement/unenforceable in practice, which also creates a credibility gap management must contend with when interacting with hourlies and supervisors. For operating employees, many within the company view discipline as the only suitable response to all operational violations, but there are also many other good managers who try and use minor mistakes as learning opportunities and help employees grow. Unfortunately, the combination of that creates the appearance to operating employees that discipline is arbitrary. Decades of underinvestment in facilities also contributes to low morale as ineffective separation of duties often leaves the ultimate responsibility for upkeep in a particular location to be a subject of debate between multiple departments. There is little interdepartmental cooperation, despite the obvious business needs for it, and the accountability model is often more about blame than about optimizing, learning from mistakes, or developing people. There are many here who state their careers have plateaued. While meaningful work does exist, it is often hard to sustain (particularly if the person driving it is reassigned or retires). Lastly, most will have very little control over their schedule, and particularly if you've come up through operations, that is something you will struggle with your entire career no matter how long you've been with the company or how high you promote.

The irony with NYCT is that despite these challenges, it still produces some exceptionally talented people who drive almost all of the positive results. These people are a joy to work with. They literally carry the unproductive on their back every day, and they are the reason things give the outside appearance of working as they usually do despite enormous challenges and underinvestment.

A typical day at work involves assisting multiple managers and sometines the CFO. Meeting with managers first and getting important to do business assignments ready for the start of the day. Consulting with various departments, directors and office workers. Handling open invoice analysis report for accounts payable to various vendors, Developing and producing excel spreadsheet reports for various contracts for end of year review.
The lesson learned is to take advantage of the free employee courses offered by the company to enhance one's skill. Be very well organized, always have an extra copy of documents prepared. Stay away from office gossip. Be focused, detailed and organized.
Management could be a bit more organized and less wasteful.
In the workplace you meet some friendly co-workers and a tiny group that tries to sabotage your work.
The hardest part of the job was working full-time and attending evening graduate classes with assignments and group projects and trying to work around other employees work schedule.
The most enjoyable part of the job is interacting with different indivduals from other departments, learning to use other softwares and working inside a few different departments.

My typical work day was making sure that my area was clean and well maintained and i had all the necessary supplies to do my tasks. I learned how to treat customers with respect and dignity in a challenging environment. Most management  allowed the employee the ability to do our jobs the best way we wanted to do them within the rules and regulations of New York City Transits. In terms of the culture, We had to make our environment what we wanted it to be. I saw the importance of a smile and a wave to many employee and customers. Just to be a person that many could talk to was something good. The hardest part of the job was trying to feel like you mattered. I worked for many years and, unfortunately, I never felt like I left a positive impact within the company.
The most enjoyable part was the interaction with the customers and some of the employees. I like being able to help others and do good for others during the course of the day. I was able to do that.

This job was the best in salary but, by far the MOST GOD -AWFUL WORK ENVIRONMENT I HAVE EVER BEEN EXPOSED TO. ALL IF NOT MOST OF THE STAFF IS DISGRUNTLE(D) , DISHONEST, AND NASTY. I MEAN THE NEGATIVITY IS DEPLORABLE AND THE SABOTAGE RATE IS THROUGH THE ROOF. THE Training  program stinks to high heaven and you can consider yourself one of the fortunate ones if  you finish the training with any kind of true train knowledge other than the basics. They are quick to get rid of you no leeway for any type of errors and finally BEWARE OF YOUR UNTRUSTWORTHY COWORKER 

BECAUSE THEY WILL THROW YOU UNDER THE moving VEHICLE FIRST CHANCE THEY GET .WORKING FOR MTA IS A VICIOUS & RELENTLESS DOG EAT DOG WORLD. OH THEN THEY WILL FINALLY UPON YOUR UNEXPECTED EXIT Publicly humiliate you by  having security follow you around the building as you turn In your equipment. Don't look for anything but ingenuity and backstabbing here. Transit GOT TO LOVE IT...NOT!

  

I work a three day a week, 12 hour tour of duty with steady days off. My shift is from seven at night until seven in the morning and I have seen it all. I have learned a great deal from other police officers that I have worked with over my 22 years on the force. I would take what I learned from them and apply it to my work efforts every day, so that I may protect and serve to the best of my ability. Many of my fellow officers that I have fielded trained over the years have moved up in ranks and are some of the finest bosses that I am proud to call my friends. Still to this day many of them are very grateful for the experience they had being trained under my direction. I take that as a great compliment to me and it makes me proud every day that I put on the uniform. The hardest part of my job is seeing the violence that occurs every day in our society. I go to work everyday to try and change at least one life for the better, and that's what makes my job so enjoyable.

Working at New York City Transit provided me with a rich influx of diversity and different levels of expertise, from seasoned career employees to young engineers starting off. A typical day at work for me was filled with many tasks/assignments, and opportunities to network within the large organization. Management tends to be more reactive than proactive, causing replication of work at times which is frustrating, sometimes not capable of finding the solutions for issues that arise until it reaches higher levels of management. Hardest part of the job but most rewarding is the role of a construction office within the organization, navigating your own departments while being the liaison for the contractor, guiding them through projects and learning many things about the transportation industry.

Worked with MTA employees, Electrical and Construction Contractors.
•	Developed, reviews RFIs, processes necessary submissions and tracks their status through to final approval via Constructware real-time communication software.
•	Witness and inspect construction work related to Electrical /Communication equipment installed in field and Communication rooms.
•	Prepared daily inspection reports, identifying variances to planned work and report problems/issues to management. Verified that all installations and construction activities are complaint to the approved work plans.
•	Monitor contractor resources for compliance to property and agency safety requirement including track safety, flagging, requests for track access, communications and personal protection equipment.

I came to this job with hopefulliness thinking that this was very easy and stress free job to do (station Agent) but it is not it has now become a very dangerous and a very stressful job. I have come to realize that people that work in an environment like this are dealing with the demands of the public everyday there  should be some kind of  job safety (police officers or security guards ) and a place to go to of some sort  to release your stress. I go home with Anxieties and headaches everyday I see why when most of the workers who get to retire they never live long, there are a lot of elements at this job that stops you from enjoying your long waited retirement. Life expectancy after retirement from this job is 3 years tops sad

MTA New York City Transit is a wonderful organization to work for. The only attribute the company is lackin is Work Life Balance. It is so difficult to obtain a day off. The department I work in is Rapid Transit Operations. There is no structure or organization in this department; therefore this contributes to a disfunctional department. The Job as a Conductor is easy and fun, because I love helping the customers find there way around New York City daily. My Co-Workers are friendly and we support eachother with the daily issues within MTA New York City Transit. I believe that there is dignity in all work, and my postion as a conductor is not my field of study. I make the best of the postion due to the fact that it provides me and my family a way of survival.

After 12 years of experience in this company, I improved on both personal and technical skills.
At the personal level, since this place offers a diversified, multicultural environment, I expanded my sense of accepting, respecting and understanding the other party. 
At the technical level, the wide range of groups, departments and units helped me develop the sense of planning my work in consideration of all the constraints and requirements, reviewing the assignments during and after completion, analysing the output and finally generating reports on a weekly, monthly and yearly basis that keep track of the progress and shows chances for continuous progress and effectiveness.

Top Job Titles	Average Salary
Bus driver 8 salaries reported	$64,750 per year
Intern 4 salaries reported	$19.75 per hour
Assistant 4 salaries reported	$19.25 per hour
Truck driver 3 salaries reported	$25.00 per hour
Service attendant 3 salaries reported	$29.33 per hour

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