customer service representative

inbound call center representative

programmer analyst

data entry clerk

clerk

Micahtek

LOOK HERE.

This minimum wage operation needs to write on the door- WE KEEP ONLY THOSE that can be DUMBED DOWN. They do not tell you what is expected of you during training, and after taking a test about a "whole-lot-of-nothing" pick and choose which trainees they will keep with no sensibility. This place needs to inform new hires that their test is not just to gauge where you're at in learning a "whole-lot-of-nothing" but to rid them of anyone (if it fits their mood that particular day) whoever (usually just one or two people they have it in for) who can not be DUMBED DOWN enough to translate the words of the barely literate trainer who had many flaws: teaching shortcomings, egodystonic problems, and prejudice against people with good character to the discordance of  villianizing them. "Rid" does not mean failing the test either on a percentile basis of score. If Micahtek invites you in and then sends you right back out their door for having an independent mind, then take those given papers that instill a whole-lot-of-nothing and send them to the burn pile, ASAP
 
SERIOUSLY LOOKED.

The job interview took place with a man I never saw again, ever. Training was 2 weeks for a ton of systems I had never heard of nor used, and felt inadequate. There were things being advertised for the company we worked with that we had no knowledge of and thus couldn't advise callers. Management did not communicate any updates or changes to us. I was thrown into multiple other positions including a prayer line and warehouse jobs I did not apply for nor was qualified for. Management refused to take me off the positions I worked and didn't apply for and refused to pay me for them. I had a family emergency and was away, attempting to communicate with my boss what was happening and I was let go during this time due to "abandonment of job". This immediately followed the passing of my grandfather and dog within a day of each other. Management is messy, unorganized, unhelpful, rude, pushy, and take advantage of employees new to this type of job. Absolute joke, will never recommend to anyone.

The biggest department of this company is the call center, which was my first department to work in. It was the only call center where I worked, but I assume that it was run like most other call centers; we usually took product orders, but also handled some customer service issues. I was able to improve my customer service skills, learn more about relating to my co-workers, improve my typing speed and learn data entry skills. I worked under several different people in management, and some were easier to work with than others. The hardest part of my job was the monotony of being a phone agent, and handling callers who didn't understand what I was trying to explain to them. The most enjoyable part of my job was the data entry work, training new employees, and overseeing a special data entry department and temporary employees.

I would more than likely not return to work here. The 15 months that I was there, there were job and pay cuts in the first 2 or 3 months that I was there. If the owners would have enforced their contracts with the clients, then they would not have had to do the lay offs, job cuts, cut agents hours, then they wouldn't have had to do all of this in the first place. They are also more concerned about having sales type clients than having ministry type clients which is what this company USE to be about. Just before I left, they gave everyone a $50 bonus which they took takes out of everyone's check that received one. The point of giving a bonus is to reward the employee(s) for their hard work and NOT tax them on it. Also when I left, I had to ask for my vacation pay. I should not have had to ask for this. They really need to work on the business in general and make major improvements. If they make these changes, I might go back and work for them, but highly doubt they will.

Finally a workplace that lets you come in, do your job, and clock out. Micahtek has basically zero drama - managers leave you alone without hounding you and putting you down for mistakes. I really feel supported and never have that walking on eggshells feeling. They kindly correct you on mistakes and take time to come beside you and see what it is that caused the mistake. Truly empowering. There’s no monthly meetings or calls to stop what you’re doing and sing happy birthday to karen. They don't make you feel bad for leaving at 5. I’ve only worked there a few weeks and I’ve already been given some kudos for my work. If you’re tired of spending your weekends thinking about work and dreading Monday’s, come to Micahtek. Fair pay, amazing work life balance, good benefits, and most of all a peaceful environment. 

Micahtek claims to be a Christian company but the job as a phone agent is not full of good morals. It involves reading scripts, even prayers are scripted, and asking people for donations who you know cant afford it. management is barely involved and every call you take is recorded and graded on whether or not you followed the stupid script. most enjoyable part of working there is occasionally being complimented by callers, and praying for those in need. There are clients who tell callers if they donate a certain amount every month they will receive a blessing. Most guilt tripping job ever!!!

I just wanna start off and say my coworkers were the best people I ever worked with! The company just does not have a good structure. The client that I worked for left our company two weeks before Christmas…. And we were out of a job on December 31. They were going to dock our pay by four dollars an hour… in today’s terms that’s a lot of money, especially with a car payment and gas. You can’t expect someone to live off that little of money especially someone wanting to try and start a family and get out on their own. The amount of work they have you do for what little pay you make is not worth it. 

The people at MicahTek are very nice. However, when you interview, they tell you that you are taking calls, mostly for churches or religious or charitable organizations. What they do not tell you is that on weekends you are flooded with sales calls for an expensive product that I can not name here. You are instructed to push these high priced packages even to people who can't afford them. I could not sit there and tell an elderly lady on a fixed income that she needed to spend over sixty dollars every month on this product.

Everybody that works there looks down on their luck. There is no sense of job security. The turnover rate is ATROCIOUS. They take calls representing a number of "religious" organizations, and you are trained to nickel and dime every customer on the phone with a promise of a "Blessing from god," even if they're down to their last dollar with bills to pay. I felt like a terrible person following a script and having to say and do things to people who were in a dark place mentally and looking for help. 

They also have a lot of pay cuts.

What is the best part of working at the company?
The ability to have a flexible schedule 

What is the most stressful part about working at the company?
Having to take calls from people who are dealing with mental health issues.

What is the work environment and culture like at the company?
The environment is working from home.

What is a typical day like for you at the company?
Praying for people with mental health issues.

Top Job Titles	Average Salary
Customer service representative 1 salary reported	$13.50 per hour
Inbound call center representative 8 salaries reported	$11.13 per hour
Programmer analyst 1 salary reported	$42,500 per year
Data entry clerk 1 salary reported	$18.25 per hour
Clerk 2 salaries reported	$12.50 per hour

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