hvac technician

restoration technician

crew supervisor

electrician

administrative assistant

Michael & Son Services Inc.

Working at Michael and Son Services as a dispatcher was one of the most stressful things I have ever done. I didn't realize how much it was affecting my mental health until I resigned. Towards the end of my time there we were getting more and more short staffed. The company was stretching us thin, and adding more responsibilities to each agent to make up for the lack of employees. Imagine answering anywhere from 60-80 inbound phone calls a day from techs and customers and also keeping track of and routing 70 technicians. On top of that, making outbound phone calls to many customers to update them on a techs ETA every couple hours. To be successful in this position in this company you had to be a master of multi-tasking. I was literally assigning jobs and making adjustments on the dispatch board while on the phone assisting customers or technicians with other matters. We had to be "available" on the phones constantly or else you would be coached or even written up if you didn't meet the requirements. The only good part about this job while looking back on it was the strong group of people I worked with, and the fact that I could hit the onsite gym on my lunch break to relieve the stress and tension of feeling hyper focused all day. Management in dispatch was good, as the one leading this group understood how tough the job actually was. Upper management on the other hand, really underestimated how much work we put in to help ensure every department ran as smoothly as possible. The company was also making questionable changes like outsourcing (wasn't effective, maybe at saving money?) and implementing A.I. to reduce the need for employees. Pay raises were offered annually for some, however the bonus payout was reduced so the increase in pay wasn't really an increase at all. Maybe by a little. Pizza parties were offered though as a thank you for all the hard work...The attendance policy never made sense either. You would get a verbal warning if you called out once without a doctor's note. No mental health days, or days where something came up in your life would justify calling out. Overall, I wouldn't recommend anyone to work in dispatch for Michael and Son Services, or any other call center related position for that matter.

This is a great location to start your career as a tradesman. You get out what you put into the company most of the time. As far as field work goes there structure is very good. But the back end of the company has no organization and does not communicate or train CSR reps accordingly. As a technician you can listen to the calls on tickets that were assigned to you and it is very evident that CSR has little to no idea how the companies policies or booking works. Dispatch is better but not by much. This in turn forces the branch managers to take on the responsibilities of an entire call center for each if there respective offices. Bottom Line is there is no training from the upper management or enough consistency in policy for CSR to gain the tools they need to be successful. Your experience is directly affected by your relationship with your branch manager, and I can not say enough positive things about my experience with my immediate office. The upper management needs to provide more clarity and support to there management because they constantly change policy and area coverage that directly impact the manager and technician pay. Advancement directly correlates to performance but guidelines for permotions are constantly changes and blurred by what ever regional management feels that week. Great place to start a career in trades especially if you are customer service oriented but has room for lots of improvement on the back end of the company.

I have few complaints about working for M&S: with the recent pay change the pay rates fair, the bonus structure is obtainable and rewarding, their are a lot of secondary contests that have unique rewards depending on the current promotion, and the Moral Committee tries hard to keep potlucks and parties regular to keep up team spirit. 

this is all opposed by the rampant management problems not in the call center itself but in the rest of the organization. Managers are inconsistent, flighty, constantly turning over and often times overburdened. this leads to constant customer complaints as promises are made on their behalf and they struggle to fulfill them. It also creates a lot of policy confusion. 9 offices with multiple managers in each means no office has a uniform set of rules and you must know each and every one. while some policy decisions make sense and can be easily explained as lack of staff key, pieces of equipment being non operational etc. others seem to be a lack of willingness on management/companies behalf to uphold even basic promises. This is only exacerbated by the trimming down of the admins., key members that act as intermediaries between the Dept. manager and the call center, whose role helps both the managers keep up with all things and a source of knowledge and able to override schedules for Call center staff. Seems to be upper managerment has decided to cut down when they should be doubling down on staff.

It's a family-oriented company that you can easily get attached to the environment. With the constant change in work flow, where as it might be management, or remodeling of the company you have to stay focused on your job. It is drama filed considering it is a very small company. You learn to do other employees jobs, and not because it's mandatory but sometimes because you have to in order for you to stay afloat on your job. The management is typical, meaning they look out for their service men/technicians to make sure they are reaching their quota. The HR department isn't much help when you have issues either, they have to ask your manager to make any actions, and still you're left with the same issue you came with. The hardest part of the job is having to be overworked and not compensated for it. You're in many departments and you don't get paid to do others work even though you're asked to help out quite often. They sell you a dream that a raise will come to keep you there, tell you it's in process and it can be very well true, but it may take years. Since they are a private-owned company they do make their own rules, so if they say they're not approving OT or not giving out raises for the year; better believe they're telling the truth. The most enjoyable part is they have company events, parties that you're welcomed to join.

Every day you have to sell a little bit of yourself to work here.  The techs are commission only and it appears they come in the home and make the situation worse so the customer has to call back and charged more money. It was nothing to see a 3 to 4 recalls on the same job. The owner of the company gives the tech tips to appear to be very OCD.  Line the mat up at the door nice and straight take your booties on and off at doorway.   Right now they are setting up your prepaid inspections to get the tech jobs because it is very slow with the warm weather.  As CSR we were told by customers the tech comes in and finds 3 to 6 things wrong with the house.  We were also told that if you have a nice home they are going to charge you more.  SO, unless you are ok with being part of the scheme.  The new manager of the call center seemed very fake to me. He never said anything to you but was loud and obnoxious coming on the floor.  He gave me the impression one day the call center would be open the next it would close without warning type of guy.  They gave incentives but didn't keep their word when you won the challenge.  Lots of gossip and pettiness with a bunch of backstabbers.  They seem afraid to enforce rules on minority workers. And now the training is with 3 supervisors a week even if you a high achiever.  A little over the top

Should have known when they couldn't get a training class together for 6+ weeks that this was a bad choice and that was before they put a salesman in charge of the call center. No Concern for properly educating the new hires for the work their going to be doing its just a mill to get them out on the floor as soon as possible most are gone within a month tired of being screamed at by upset customers and Inept management. 

This company cares about one thing only Profit, straight from the owners mouth. The techs are commission based and they charge 4x what other companies charge and pay their employees as little as possible. any refund or discount is taken out of the techs earnings. The call center is blamed for ill conceived flash in the pan ideas to "increase business" with no additional training, hand out or explanation of whats happening besides a poorly worded email. management is promoted from within which is a trap these managers are either under qualified or so over worked they burn out in a couple of months.

Again the owner of this company has admitted he has no care for his employees his customers only his bottom line. PROFIT is all he cares about.

A typical day at work could include anything. Each day is different from the last. You might find yourself doing the same tasks that you've grown familiar with, but you're always in a different location and interacting with new people. You have the freedom to be creative enough to come up with your own solutions to problems and you get a sense of satisfaction when making a big sale on jobs. However the work can be quite demanding and the work requirements tend to consume much of your time. You can be required to work Monday through Friday and the entire weekend, just to start back over again on Monday; all the while being on call and possibly being called out on a job late at night. This can be quite tiresome after a while, but you can learn many new things and receive valuable experience in doing so. Your coworkers are usually very helpful and are available to answer any questions you may have. I would recommend this job for anyone with good interpersonal skills, who would like valuable experience and who is not intimidated by a fast paced commission based salary.

A typical day at work consists of a phone that has no filter ringing off the hook literally all day long. The office is NOT organized and standard office rules are rarely enforced. I learned I never want to work in another call center. Management is awful. No manager has had any training on how to work with different types of people, as a result you will not get any support, feedback, or proper leadership examples. Co workers are the best part of the job. Most of them are nice people who will help you survive until you get out. The hardest part of the job by far is communicating with M&S customers. There are so many things you can not say BUT no one ever tells you what you can say. You will get in trouble if you didn't say the correct thing to a customer although you have not been properly trained on what to say. The most enjoyable part of the job is going on any type of break ie lunch, 15 min break or bathroom breaks. You get two 15 min breaks; However one of the 15 min breaks has been abolished. Good luck!

I was very excited to start working with this company. It took two weeks before I realized how awful the Accounting manager was and how uninterested the General manager was with dealing with her and her issues. It was a very unprofessional environment. That office lacked maturity. She spoke to everyone in a degrading manner, constantly yelled and threw fits when things weren't done her way, or correctly, even when the situation did not concern her. She had an ego that constantly needed to be fed. If she was upset with something then the whole office had to sit and listen to another one of her fits until she felt someone agreed with her. I can't count how many times coworkers and I got up in the middle of her yelling to go outside and take a smoke break. The environment was unbearable, it was very difficult to concentrate. The most enjoyable part of working there was the opportunity to learn the little bit that I did. I will carry that little bit of knowledge with me in the future.

Michael and Son has a great office environment. All employees get along and work together very well. It is a busy workplace but also productive. I have learned many things at Michael and Son. I've learned about the service industry e.g. Plumbing, Electrical and Heating and Air Conditioning. I've also learned about the functions of the home in the same respect. I've not only learned how to deal with customers, I've also learned how to be a better customer. Dealing with so many customers and their different personalities has shown me how I could be a consumer that companies don't dread hearing from.

Top Job Titles	Average Salary
Hvac technician 12 salaries reported	$95,917 per year
Restoration technician 6 salaries reported	$18.33 per hour
Crew supervisor 5 salaries reported	$22.30 per hour
Electrician 3 salaries reported	$92,500 per year
Administrative assistant 5 salaries reported	$20.10 per hour

Working at Michael & Son Services Inc.: Company Overview and Reviews

Michael & Son Services Inc.

Michael & Son Services Inc. Ratings

Popular jobs at Michael & Son Services Inc.

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected