medical assistant

front desk receptionist

clinical assistant

call center representative

scheduler

Michigan Institute of Urology

Typically, the week schedule is released the previous Thursday, but it's generally agreed that thing change on the fly. Usual start times are at 8:30 am however many MAs are forced to come in as early as 6:30 am to get ready for the day and for patients scheduled for in office procedures. Most of the Physicians are overbooked and some I've worked with have proven to be impatient in terms of patient care. Some have no issue ignoring that patient intake in incomplete and all of the patient's information is not yet retrieved. Many a times I've witnessed patient wait for hours on end only to see the physician for 4 minutes at most and be sent to check out. Patient care almost seems secondary in those cases compared to ensuring the physician is able to see as many patients as possible. And considering that some physicians can have 4 patients scheduled for the same time this is only a reinforced sentiment in the workplace. That's not to say that as a MA you won't learn anything as this is simply not true. I've learned plenty in only 2 years as an employee here and I know so much about the various procedures and medications. I understand plenty about urology now but the knowledge I've gained is almost too little when compared to the stress of the job and lack of compensation verses work effort. The company does its best to keep wage information silent, but I've noticed that there's a rather large disparity between how much one can make, there's also no real advancement options once you've become an EMA or Supervisor which is unfortunate as 9/10 raises are correlated to advancement. The current wages are not actually enough to keep employees for the amount of work demanded, my emotional, social, and mental levels are drained by the end of the day. Some days have no breaks or downtime as you're on the move against the clock for the entire workday. An MA can be sent to offices hours out of their normal routes without so much as a by your leave and everyone who is not an EMA, lead or supervisor is required to travel at least once a pay period. Only problem is some offices are so bad at keeping staff that they've been short for years and constantly have to request help. I've been sent to Livonia multiple times in a week and it's not ok since it's so far out of my way that the compensation is minuscule.  

Working for MIU is a great experience for someone starting out. You learn a lot and get comfortable with a high stress work environment. But it shouldn't be anyone's end game. Unless compensation and the staffing crisis changes, you're always going to feel taken advantage of, and undervalued. 

The company has blatent racist working for them.  There is hardly any diversity at the main office Most of the departments at the main office are entirely white. There is no one in management at main office that is not related to the family members.  

One may work alongside people with people with no high school diplomas, no formal training in that area, history of drug abuse and/or criminal histories.  If the person is related to someone in management or someone management likes, their history or lack of education does not matter. Additionally, this person will make more money than you.  

The most work will be placed on people that are not well liked or people who are not a part of one of the many cliques, kinda like high school.  While other employees read magazines and talk on their cell phones all day.  

There is no inservice training at all.  Therefore, most of their employees have not had training on bloodborne pathogens, tb testing ergonomics, HIPAA and customer service, other than what they received at school, assuming they attended a training school. This company frowns upon educational improvement and offers no incentives for educational advancement.  Most of their managers are appointed to positions with no formal training and have nothing more than a highschool education and have not had any continued education classes.  Therefore, some management have little to no decision making skills and do not work well under pressure.   This company overall is not employee friendly and is not diverse.  To advance a person must kiss a lot of butt! Education or Experience doesn't matter for the average person!!! 
Beware!! 


This is a good foot in the door job and looks good on a resume but do not recommend staying here forever. Was given a “raise/promotion” to keep me at the company but was not allowed to talk about my new position due to possibly offending another coworker. Then a week later was informed that my previous position also received a raise A DAY LATER to make 50 cents less than the raise I got, so basically it was a slap in the face. Then months later, my promotion was announced and said coworker found out, got upset and ran into the managers office to ask why I got this new position over her. The office was not sound proof and heard every word of the conversation. A month later, demoted me to her position and then gave her my position where she was making more money than I was. The reasoning they gave me was because I did not have enough training at this position so they felt the other position would fit me better. Who is supposed to supply the training?? The company, yet it was never offered to me and why promote me to a position that they didn’t feel I was going to succeed at??? Also, was making less than she was at this other position. Was told during my interview prior to employment that there is a lot room for advancement, which is not true. A lot of drama in the work place and lots of attitude/talking about each other to other coworkers. Do not get paid enough to deal with the rude and demanding patients that come in. You can be here 2 years or 40 years and it still doesn’t matter, they will demote you without reasoning. Great learning job but definitely not worth the stress. 

I found the Urology specialty to be very interesting & I enjoyed working with doctors, specifically helping the doctors stay on track with patients in a very fast-paced medical office.  The typical day would start with setting up the rooms with proper equipment & instruments for the individual patients scheduled for the day.  The Urologist I was assigned to would change each day, but it gave me a strong sense of adaptation since every doctor is different & had different preferences with patient interaction.

Management was weak at times, but as a Medical Assistant that truly cared for the patient & the doctor in charge of that patient's care the management did not affect the doctor/patient relationship.  I felt strongly about always keeping my focus on patients well-being rather than politics of the office staff.  The most enjoyable part of my job was learning about medicine through the direct contact I had with the doctors i assisted daily.  My drive to continue to learn more as a Medical Assistant would be hard for other co-workers to understand.  Most Medical Assistants seemed content to not advance within the company.  I felt this was difficult since I did want to advance at the right time, but others were not accepting of this drive for success.

I love my job at MIU. The doctor I work for is very patient with staff and eager to teach/explain anything regarding urology that you do not fully understand. 
My job requires a lot of multitasking and critical thinking on top of my usual work duties. 
I enjoy coming to work everyday, doing something I love to do, and having a team that works well together. (This isn't the case all the time, but the team I have is amazing). 
The only cons I would have about working here is the pay. It does pay very well, but there is no room for raises unless you move up. 
I've been here almost 9 years and have never received a raise based off of my hard work- only moving up in positions. 
I do not plan on ever moving out of the position I am in now since I am very happy where I am at, which means I most likely will not get paid anymore than I am getting now. 
I have not received a raise in over 3 years since I took this position. If you voice your concerns about pay, it is immediately shut down or brushed aside. There are also no yearly bonuses.
If you're interested in a fast pace work environment, on-site training, and higher MA starting pay than other practices, then this job will be a good fit for you. 

Probably one of the worst jobs I've ever had. Management needs to get it together and talk to the trainers to figure out what's expected of new employees and people that have never worked as a medical assistant before and haven't gone to school to be a medical assistant. I was being told by trainers that I was doing well, while at the same time was being told be management that I was doing terribly. I was shown things and did things that I shouldn't have been trained to do. The office manager and medical assistant supervisor expected more from me than what I was allowed to do because of not having gone to medical assistant school, even though THEY THEMSELVES TOLD ME what I was and wasn't allowed to do. They were both still new in their positions when I was hired, and I was the first to be hired in my particular type of position since they started in those positions, so my guess is they didn't know what they expected from someone in my position. That being said, medical assistant education or lack thereof, what is expected is not worth the pay or the stress.

I worked at the Macomb office. For over a year. I absolutely loved most of my coworkers. Most of them very friendly and welcoming while in the office, but very cliquey otherwise. Certain departments would hang out with each other outside of work hours and would only invite each other. There was also a great deal of favoritism. It was ok for certain employees to bend or break certain company policies but when others did the same thing they would get write ups or fired. Management severely needs a makeover. They preach about how MIU is a family but there is nothing family-like about how unfairly certain employees get treated. They expect a lot out of you and you can come to work every day and never call in and go in on your days off and it’s never appreciated. It’s never enough. I think it would have been a lot nicer of a place to work if management treated everyone the same instead of having favorites. 

the doctors are REALLY RUDE TO THE MA'S. i mean extremely rude. i have seen Dr.s yell/curse at MA's for putting the wrong room number, and it was ture a accident. the physicians there are trying to see as many patients as possible in a unreasonable amount of time. MA's have a great deal of responsibilities and 14.00 hr to start is not worth the amount of work the MA's are doing. the company gossip a lot. I knew about MA's in other locations and i never met them before. some MA's are vindictive. I've heard stories of MA's putting urine in others MA's drinks. Office managers are not concerned with MA's health or home life, your not able to take days off if needed due to under staffing. MA's are always quitting, so MIU is under staffed when it comes to MA's.

overall it is a great experience if you want to learn some radiology experience, and small procedures and blood drawing experience. but i would not consider long term. unless you have some type of personal relationship with the DR's. 

A typical day at Michigan Institute of Urology (MIU) include opening of the laboratory using log books as well as cleaning and disinfecting instruments for the day. Calls and messages are made and received for patient regarding test results and medications. Triage calls are taken on a daily basis from opening of the office at until the end of the day. I assist physicians with procedures. I take vitals of patients as well as make sure their medical record is correct and up to date with their most current medications list, surgical history, medical history and social history. I train new employees and externs to become a part of MIU for six or more weeks to prepare them for their career as a Medical Assistant at their designated MIU office site. 
Management is not something I can speak highly of. The work culture at my office is stressful, very divided and unfair (in the treatment of the group of Medical Assistants).

I don’t have too much to say. There is a high turnover at the call center, which is not helpful in things running smoothly. Very high pace with high call volumes but little time to breathe between calls. Management is the worst part of this job, unorganized and flustered most of the time. Pay is average but no annual OR individual raises. The best worker gets paid the same as the worst, no matter what.
There is room for advancement. They offer internally before hiring out which is great. It’s a tough job but very easy once you understand it’s in and outs. Place was understaffed so things were touch and go while when I worked. Better management, and the place would be worth staying for years. 

Top Job Titles	Average Salary
Medical assistant 12 salaries reported	$17.00 per hour
Front desk receptionist 3 salaries reported	$15.50 per hour
Clinical assistant 73 salaries reported	$15.08 per hour
Call center representative 35 salaries reported	$17.92 per hour
Scheduler 37 salaries reported	$17.45 per hour

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