branch manager

teller

Michigan-First-Credit-Union

Horrible covid policy - masks are not allowed, even if you've had close contact exposure.

A solid month of training in Southfield, even for the west side of the state, which is difficult if not impossible for parents.

GR branches were constantly understaffed and under-trained.  Every day lots of angry members, even though the branches were basically dead the rest of the day.  Management is hands off and doesn't want to help brand new employees, even if things are escalating.

All in all it was incredibly toxic.  After leaving I have heard story after story, all similar experiences, about how toxic this place is.

Management thinks they are great, and they seem that way at first until they are teaming up and gaslighting you every time you voice a concern.

Oh and the "Promise".  Barf.  You literally have to get to work 15 minutes earlier than you would at any other FI just so you can recite their pledge and read a bulletin.  Its so incredibly culty and you definitely realize it when you aren't there anymore.  It was like a cloud lifted when I left.  Oh, they make you come in late 1 day a week because you have too many hours - from being there early to do the stupid pledge, instead of just not making you get there so early.  Not sure what they think we are going to fill that extra couple of hours with in the morning when most people are already up.

There's not a single good thing I can say about this employer.  I've work for many companies and this is by far the worse.  I am so glad I don't work there anymore.  If you need a company as a stepping stone to a better company this might be for you, because anything you get afterward will always be better.  Don't believe me go read more reviews.  The work environment is not flexible.  You have be on-time everyday at 8:15am to participate in a stand up ritual.  If you miss it you have to make it up.  There are no exceptions!  PTO have to be accrued and for a full year you get about 2 weeks (10 days).  You can't take days off for PTO or sick days before or after a holidays.  PTO have to be approved for before/after holidays.  If you take a sick day before or after a holiday be prepared to submit a doctor's note.  Yes they really do ask for one.  Management rule over with an iron fist.  You also always feel like you are being monitored or micromanaged.  Benefits are average at best and also starts after 60 days of employment so you either don't have health insurance for the 60 days or you buy your own.  Be prepared to work your butt off.  There's working hard giving your all and there is working hard giving your all and feeling miserable.  They fall in the latter.  You have to work and fit the mold, innovation is not encouraged.

Just a very poor overall culture, typical day would begin with management talking about another successful idea at another business then would proceed to do the opposite in a completely oblivious manner. Learned nothing, management was about the worst I ever experienced, culture was one of get as much work as can out of you while giving employees as little back in terms of compensation or respect. Often misled employees in their intentions and would surprise employees with scheduling making it very hard to plan for holidays or time off. Like to leave options till the very last moment. Take a day off or have a holiday, definitely expect OT to make it up. Every vacation day equals OT the next week.  Hardest part was the poor leadership and overall terrible, nasty culture. Some of the other employees were nice but it was depressing to work there and there was an endless stream of management and employees complaining non stop. Just a very negative and poorly managed place.

If you enjoy servicing members you will love Michigan First Credit Union. As a credit union employee you will do everything, so it will take time to master your job even with banking experience. If you have lending or credit union experience this may be a good place for you to work. Michigan First is a great first job for someone who wants to learn a lot about banking. Everyone in the work environment is willing to help you. A real downside of the company is the culture. Employees are dictated to like children. Management is in fear of losing their jobs so they don't question much. Management makes rapid changes without consideration of how it may be best implemented. Michigan First also does a poor job of grooming their employees for career advancement. On a more positive side you will have an opportunity to positively impact the lives of your members.

They make you push sales/ loans and cold calls with a list of 100 plus people which wasn't said during the interview. They make you go aisling if you work in a Walmart,   Kroger or Meijers. Every morning they make you say a crazy cult oath. Some "leaders" walk around on their cellphones all day (family and friends conversations). The "leaders" really push their FSR's to get numbers so they can get recognition of a bonus. It's really about the leaders getting what they want, they don't like it when you ask too many questions they assume you don't know what you are doing. Be careful if you choose to accept a position with them because they will try to break you down if given a chance. Oh and watch your accounts hacked a lot.

Responsibilities include training team members, planning, assigning and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems. In 2015 my direct reports ranged from 12 to 22 MSRs.
Monitor KPI (Key Performance Indicators), make course corrections as necessary, and continuously make improvements to ensure call agents are operating efficiently, meeting/exceeding all quality and service level goals. Taking over escalated calls or call backs to resolve any issues.
Assume full responsibility for the operations of the team during any absence of the Member Service Call Center Manager.
Subject Matter Expert to the internal Lines of Business and other internal departments, to provide guidance, and answer questions.

Working for Michigan First Credit Union is an awesome opportunity for anyone looking to maximize their time in the banking industry.  The volume of customers is much higher than a typical bank at the Lathrup Village headquarters.  This means more experience, in a shorter amount of time.  Michigan First has opportunities including toastmasters and other activities that can really add benefit to anyone's resume and portfolio.  Though the customer base my have its challenges, the HR team works extremely hard to secure the right talent.  If you are a friendly people-oriented person with tough skin who can see the big picture, then Michigan First is the place for you.

I learned a lot from working at Michigan First Credit Union. 

Michigan First has good training programs that focuses on credit building and lending.

Michigan First teaches you how to identify certain personality traits and how to speak to them the way they like to be treated. 

Certain branches are slower than others, so you might have time to personalize your interactions.

They don't have the opportunity for advancement, unless you want to work in a grocery store.

Culture is similar to a cult. For instance, you have to stand and recite their mission statement every morning. 

Management does not  back their employees.

I've worked at Michigan First for over ten years and continue to learn a great deal about marketing and financial services from an outstanding team of hard working individuals. The people are always friendly and focused on succeeding. The leaders are knowledgeable, great to work with, and focused on top notch customer service.

In my ten+ years at Michigan First, the credit union nearly doubled in size and assets. I enjoy being part of company that is driven to succeed and aggressively launches cutting edge products.

What is the best part of working at the company?
There was nothing special about working at this company, they force you to complete online surveys to be sure they are voted the best company to work for which is false, over work employees and don’t care about your personal or well being. 

What is the most stressful part about working at the company?
Long hours, no flexibility at all unless you are working in mortgage , requirements are to be in office 24/7.

What is the work environment and culture like at the company?
Horrendous. Everyone is very snub. 

What is a typical day like for you at the company?
Typical day would be sitting at my desk looking at a screen, nothing too interesting.

Top Job Titles	Average Salary
Branch manager 4 salaries reported	$70,625 per year
Teller 1 salary reported	$18.52 per hour

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