route sales representative

laborer

production supervisor

route supervisor

customer service supervisor

Mickeys Linen

Mickey's Linen is a solid company with a lot of people who truly care, but there are absolutely flaws that need to be addressed. Upper management was mostly great, but there was definitely a sense of dread around those at the top. Emails needed to be perfectly worded and everything (and I mean everything) was a "test," which is not good for the overall mental wellbeing and stress level of any employees. 

Supervisor roles are not an 8-5 job at any level. The route representatives start early in the morning (between 4 and 6 am), and calls will come in, and you'll still be there until 5 pm every day unless it's a non-delivery day. 

The highlights of this job:
-The teams and camaraderie is unmatched. I was so fortunate to work around such a great team that kept me going for as long as I could by keeping work fun. The office staff was also incredibly responsive and helpful.
-The pace is constant. No day is ever the same, and it never got boring, but the flip side of this was the stress caused by having to make quick decisions.

The lowlights:
-The company is strongly anti-union to their own detriment. When I was promoted, it was mostly assumed that I would abandon my pro-union view because I was no longer part of the union. Mickey's staunch anti-union stance, and desire to pay more for a lawyer than to listen to their union employees puts not only a barrier between the non-union and union employees, but also creates a culture of fear of backlash due to the rights that the employees have. 
-Work-life balance takes a backseat. While circumstances are difficult in our current climate - the constant push to do more was unfortunately too much. Your day can start at 445 am and you can be hearing back from customers that are open late into the night. You are more or less "on call" all of the time. 
-The healthcare plan is not good at all. Mickey's Linen does not offer healthcare immediately upon hiring, and once the plan is in place, it is expensive, difficult to navigate, and convers way less than it should.
-Turnover is high and puts stress on everyone. In my approximately two years in a supervisory role, we saw a great deal of turnover. Two other supervisors quit and a handful of the route representatives did as well. This was due to a combination of all of the other issued above, but it was felt by the team every time. Routes needed to be adjusted, everyone had to pick up a larger workload, and supervisors were pulled out of their job to do others. This created a scenario where you either had to work yourself to burnout, or just not do the job you needed to do. From what I saw in my four years, the average career lifespan of a Route Supervisor was 2-3 years, with most burning out within that timeframe. 

Overall, I'm thankful for my time with the company. I learned a ton, gained immeasurable experience, and really found a niche I can thrive in. But, company culture needs to change in order to foster success. No one should have to run emails by a superior or find out later on that they failed a random "test" that was designed to fail by the highest ups. The company needs to address work-life balance, focus on mental health, and work to grow a company culture that embraces the workers first.

If sink or swim was a company this would be it. 
Management was a revolving door of people who (rightfully) jumped a sinking ship once the realization of what the company actually expected of you, your life. Horrible work life balance for management. Company initially says they hiring within but only hire outsiders who have no idea what they’re are getting into. Pay was ok but you worked for every cent due to commission pay. Pointless weekly meetings. No real care for employees. More care for overall company profits. Greedy. Deceitful. Many broken promises. A non compete agreement for one year after employment. You have to pay for your own DOT renewal every year out of your own pocket. PTO is non existent. 2 weeks vacation until year 9. Insurance is horrible. Company not willing to invest in employees. Fleets are in very horrible condition. Maintenance only becomes priority once it’s completely breaking down. Tasteless holiday dinners ONLY to make higher ups feel better about spending time with its associates. Out of touch. Complaints go unheard. 


A typical day for a routeman is to make sure your truck is loaded, deliveries for the day are met, service customers as needed, return to shop to off load, and reload for the next day.  Each day at the end of the day check in with your supervisor to report the days events. 

I learned the value of customer service and how to develop strong business relationships with my customers.

The management at Mickeys has always been supportive, approachable, and easy to work with.

Mickeys is a great place to work and the people there are great to work with. There is always someone willing to lend a helping hand when needed. 

The hardest part of the job is that it is highly physical.

The most enjoyable part of the job is interacting with the customers and mingling with coworkers at the end of the day.





A typical day includes scrambling to locate product that you are already supposed to have before you can even start making your deliveries. You learn thru trial and error which customers you can short and which customers you must have everything for. Management has the attitude of just go out there and do what you can and we will deal with the problems as they arise, which was quite frequently. Most of the co-workers have been here for years so they are well adapted to the game. The most difficult part of the job was getting your self mentally ready for the customers that you knww were going to be upset because of the pattern of never having the product that they paid for and expected to recieve. If there was any thing that was enjoyableit would have to be the schedule. Monday-Tuesday- off Wednesday Thursday-Friday off on the weekends.

I do not recommend this company at all. Horrible communication on how things are supposed to be done.  The company will promise you that you won't work over 40 hours in a week and I never worked less than 50.  Some weeks were 60 hours but you never get any additional compensation for over time. Company trucks are in bad shape and maintenance is not done regularly on them. I drove a delivery truck for almost 3 weeks with very little brake's.  You are truly just a number to these people and there is no concern at all for their employees.  If you are a family man and value time with your family...this is NOT a job for you. If you like working like a dog with old poor equipment and overtime for no extra pay then it would be a great fit for you. 

Training was supposed to be a 6-8 week process, within my first 8 days i was being trained by a 5th person, I fell training should be consistant and hav ing 5 different trainers in 8 days is not consistance. Even had to go out with part of the family a couple days becuase drivers quit. He needs to learn how to talk to people and not ask the newby questions of "why" or "how" is this like this when you've just started. Last draw for me was when they sent the corporate trainer on week 3 and he started using words like you, you need to do this, you need to do that, as a trainer that word should not be used. Should use WE or something that shares responsivility not starting in an attacking mode as the new person only knows what they've been shown.

Work-life balance
Right now it's nonstop work because of the pandemic.

Pay & benefits
The pay is decent

Job security and advancement
Right now everybody stays nobody's getting fired

Management
There's two different sides the soil side and the clean side. The soil side it's horrible the manager has his favorites and you know it the clean side works fine

Culture
It's very clicky on a the soiled side and if you don't fit in you do a lot extra work. But nobody really harasses you to do more work people disappear for hours and nobody knows

Overall
If you really need a job you can get one there you probably won't stay but you get a paycheck or two a lot of Temps who really don't care and it shows same with the soil manager it's hard to tell who's running it the manager or the employees

My time here has been generally positive, with a stable work environment and a team that is supportive in day-to-day tasks. Management is approachable and open to feedback, and while communication could sometimes be more consistent, it’s clear that efforts are being made to improve.
The workload is reasonable, and busy periods are balanced by quieter times that allow for planning and organization. There are opportunities for skill development, especially for those who take initiative, and the company is open to employees growing within their roles.
Overall, this is a dependable place to work with a solid foundation, and with continued focus on communication and career development, it has the potential to be even better.

From what I've seen and experienced, Mickey's has a diverse, safety orientated, family culture.

Manegement, and Human Resources works to meet the needs of each employee, and makes sure they are comfortable and feel happy coming into work.

 One of the most valuable things they do for each employee is: 
They treat each person equally and talk to them on a personal level, making sure that everyone feels important, because they are.

The hardest part of the Job for me is dealing with new situations in my specific department, but fortunately thats also my favorite part of the job, because it never gets boring.

At Mickeys, we believe that a great work environment is one that combines productivity with fun. Our team thrives on collaboration and innovation, where each person’s contributions are valued, and creativity is encouraged. We offer a dynamic, fast-paced atmosphere that fosters professional growth, while also promoting a healthy work-life balance. With regular team-building events, casual office spaces, and an open-door policy for feedback, our employees feel empowered and motivated to bring their best selves to work every day. We’re not just about getting the job done—we’re about enjoying the journey together and celebrating our successes along the way.

Top Job Titles	Average Salary
Route sales representative 18 salaries reported	$23.96 per hour
Laborer 12 salaries reported	$15.27 per hour
Production supervisor 6 salaries reported	$58,625 per year
Route supervisor 15 salaries reported	$64,367 per year
Customer service supervisor 53 salaries reported	$46,972 per year

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