legal secretary

account manager

vendor

legal assistant

corporate counsel

Midland Credit Management

It's debt collections/call center work.  You spend the day on the phone calling people who have bad debt in an effort to get them to pay.
I have to echo what others have said about the poor management.  I've worked in corporate settings before and is is by far the most poorly managed, chaotic place I've worked.  There's so much potential for this to be a good experience ruined by managers who haven't a clue how to manage a large call center. They will not answer questions.  Every 30 days or so they have a "draft" where general mangers will select account managers for their teams.  You're not likely to stay at one desk for very long.  It comes across as arbitrary.  Don't bother asking why they do this.  They won't tell you..  When I pressed a room of middle management how to build a career at MCM and what a career path looks like all I got was "work hard and things will happen."  I got "promoted" to a position that paid less than entry level and when I pressed for an answer why that was I got "work hard and you'll be moved up".  There's zero transparency and management side steps any concerns or questions you have.  All the managers are old school debt collectors and they manage the way they collected debt by stepping over your concerns to give you only the answers they want you to have. I think they mean well.  I did not get any sort of feeling of maliciousness from any of them.  They merely lack the training and insight it takes to communicate like managers should. I imagine this is the price you pay when you only promote from within.
In the three months I was there I attended four meetings to clear up changes to payroll that had not been communicated clearly and there was a brawl in the parking lot. I can't say it was an impressive 90 days.  I'm glad I got out...
On the flip side their benefits are amazing and they do all they can to promote employee appreciation.  The PTO is generous and you don't need approval to take it whenever you like. 
There is not dress code to speak of.  Though they claim otherwise there was plenty of shorts, t-shirts, flips flops and workout gear being worn to suggest otherwise.
They have local food trucks come by several times a week and put on a ton of employee events.  I can say with honesty that I've never worked anywhere that spent as much energy on fringe benefits as MCM.  
The money can be good here.  I spoke to many people who were making six figures or thereabouts but there's no way to find out how to get to that point other than "work hard."
The employees were a joy to work with.  Never have I worked with a group that was more willing to help one another out as this.  MCM is absolutely stellar in that regard.  
I have mixed emotions about MCM. I wanted to Love it but they couldn't answer a single simple question and I can't work somewhere that I don't trust my management. 
Your results may vary.  Some people love it there. 
If you're natured to just keep your head down and not worry about the how's and the why's and you go and do as you're told you'll most likely be fine working  here.  


If you have a manager that supports you and wants to help you grow, you'll do great in this company. But the chances of finding such manager outside of the IT department is rare. 

The managers have made excuses that because of the field and department, there are no career paths. Unfortunately, this has caused dissatisfaction and a lack of engagement. They have all basically said, if you want to do something else, start looking for a new job. 

This phenomenon isn't just localized in the Legal department, but appears to be a company epidemic. Management have not been cruel about in the discussions, however they haven't been helpful historically. It looks like it could change in the future with new HR initiatives, but good luck getting some of the managers to not be selfish. The work is more important than the person, and managers don't really care. 

The corporate culture has changed drastically. Senior leadership is very far removed from their respective departments, they don't see how much more work support roles have to do now that that the CEO is pushing for getting more from less. Middle management personnel  are on the hunt to please senior leadership so they aren't going to listen to their subordinates. 

Pay is slightly below market, you could make much more at a different company doing the exact same thing. The medical benefits are laughable, and the 401k % match was recently LOWERED to meet market standards, but we are allowed a health savings plan. There are no stock options unless you're an executive. 

A lot of jobs that were held domestically are now being shipped to India. Good for India, bad for domestic employees who are dealing with language barriers and cultural differences.  

With everything being said, the talent is actually very high. The people, however, are being abused because resources are being stretched so thin that quality is lacking. But, so long as a profit is turned, they won't do anything differently.  

Overall, a good place to build a resume, not a good place to call home long term unless you have a phenomenal manager or don't have any aspirations.

The advertised culture does not reflect the reality of this company. Upon joining, I received nothing but praise for my contributions and expertise of my position. However, the environment is riddled with leadership led drama and favoritism. There is an unhealthy amount of gossip between leadership and even worse, lies. The most difficult part of this, is that even higher leadership that doesn't work with these people regularly, know the problems, yet are not willing to challenge them or change anything for the hourly employees here. They are  not willing to do what is right for the actual employees that work hard to make this company successful, but instead join in with the culture of high school bullies and do not allow anyone to actually fix the problems. 

This company does NOT value integrity and does maintain proper confidentiality parameters. This company also lies to you and feels good about it. If only the executive leaders (the real ones, not the domestic ones) knew about the potential that was blocked every day by the people they keep in management roles, maybe something would change. 

My advice to anyone considering applying for this position to use EXTREME caution. Unless you are ok with joining the mean girls clique of the site and could sleep at night knowing the awful things they do without trying to correct the behavior, then you will not last here. 

What is the best part of working at the company?
The training is astronomical. The Pay is wonderful. You give yourself a rise by completing the task at hand. The peers and management are the best and easy to work with. They have fun and amazing gatherings. You find a lot out about yourself. The pay is Great! 

What is the most stressful part about working at the company?
Trying to exceed your goals. Pay close attention and take good notes. You will exceed your goals.

What is the work environment and culture like at the company?
The work environment is extremely pleasant and calm, everyone minds their own business, because essentially, it is your own business. The hours are great. You get to be a part of your own schedule. You can call off and make up the time within the week. it is a professional atmosphere.

What is a typical day like for you at the company?
Get everything set up for the day, my supervisor would bring me coffee, snacks etc... especially when I was on a roll, and everyone was paying. I had to be forced to take a break and lunch, I was into what I was doing and I liked helping customers.

What is the best part of working at the company?
Flexible work week with advance notice (4 day 10 hour options available). 

What is the most stressful part about working at the company?
If you are hourly - you can’t utilize the majority of the in house benefits as you have to meet productivity and they don’t allow front line employees to join any of the “morale boosting events or activities” they promote. Also don’t do the “coffee w/the bosses.” You will get labeled if you go there thinking you are going to share your honest opinions on how to make the place better- which is exactly why they were holding the meetings. Upper mgt doesn’t want the truth- they just want sunshine blown up their butts and get a pat on the back. 

What is the work environment and culture like at the company?
Ugh! OFFICE SPACE. I quit without a job to go to. Does that say enough? I had to get out of there.

What is a typical day like for you at the company?
Start 6 am- work my queue following up on the garnishment process, calls courts, work my queue- leave 430pm- 4 days a week, 10 hours a day.

I joined MCM after many years being a stay-home parent . I was made to feel welcomed and enjoyed the environment of my coworkers from the start. If you focus on the work that needs to be completed you will do just fine. Always room for asking questions, getting them answered without feeling like you over-stepped your position. Great little surprise perks and an environment that suits independent workers well. 
Although the work can be tedious and you will feel some pressure at times, if you communicate your needs/concerns with management and are open to suggestions for improvement you will be a candidate for more opportunities within the company.
The legal specialist position allowed me to get a stable footing in rejoining the workforce, both professionally and financially. 

M-F job that pays really well for the area. Unfortunately most managers and coworkers there are fake and go behind your back. People will stab you to help themselves per say. You will have a meeting with them and they tell you one thing then have a meeting two days later and say the complete opposite. Managers also very clearly pick favorites. If you are a person who is willing to be treated like garbage for a high paycheck and weekends off, this is your place to be. Since management isn't led by experienced professionals or college educated professionals, it has a high school environment. I received more professionalism from my AP government teacher way back in high school than any manager I had here.  Job security is low due to the economy driving the job and the unwillingness of the company to pay good workers if it means saving them a dollar. 

Worked here for over five years. There were up's and downs as is the case for any commission based job. However through good months and bad months you could consistently rely upon 60-80k a year. However as the years went by they slowly became a company that valued quanity over quality in both hiring and the accounts they expected you to collect. What was once a company focused on dynamic communications and reaching consumers on a mutual beneficial level. Turned into nothing more than a DIAL DIAL DIAL reach as many out of statue poor quality accounts as you can, and maybe you'll get lucky enough times. Soon it went from a company where every represenative got at least sustenence level checks to a select few reaping big rewards, while everyone else battled for scraps. Upper management ruined a job for me that I never dreamed of leaving. 

The office is located in the heart of Houston in the Galleria area. Traffic in and around the office building is tolerable but there are times when it is unbearable. 

The office work environment is very professional. Management and Attorneys have their own office. Additional legal staff worked together on the main floor. 

A typical day begins with coffee, the news, email/mail. All employees are responsible for a variety of tasks at which they are experienced which keeps everyone busy during most of the day. There are down times along with birthday celebrations for office staff. Workplace culture is above average and everyone seems to be content with their positions, with a few exceptions.

When I began working for Midland credit Management it was called a different company Atlantic credit and finance. The company was bought out right when I got there and that’s when everything changed. It went from a company that was understanding and cared about what exactly was going on to a company you have no care at all about what was going on in your life or what was going on in America. Instead of this company finding ways to challenge their employees they find undercover ways to get rid of their employees. All of the management is very power-hungry they often will show they care about you and flip a switch and turn their back on you. 

Top Job Titles	Average Salary
Legal secretary 5 salaries reported	$18.26 per hour
Account manager 7 salaries reported	$16.97 per hour
Vendor 7 salaries reported	$19.86 per hour
Legal assistant 8 salaries reported	$20.22 per hour
Corporate counsel 8 salaries reported	$129,500 per year

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