front desk coordinator

Midlands Orthopaedics and Neurosurgery

As a full time Physical Therapist, I appreciate the autonomy and support. The rehab director is open to feedback and ideas, and unlike hospital systems or chain PT clinics, the next in the chain of command is the CEO. I have worked for 2 different CEO's and both have been humble, approachable, and take action. The clinical staff in therapy does not have any "weak links" and all are practicing near the top of their game. What makes Midlands a great place to work is the work culture of collaboration and helping each other out. Having worked and done rotations in the Columbia area for the last 15 years, I am convinced that Midlands is the best therapy job in the Columbia area. Competitive pay, CEU budget, autonomy and support, patient population and the ability to collaborate with Physicians, PA's, NP's, and staff are awesome. 

What is the best part of working at the company?
I moved from Maryland to South Carolina and everyone has always been so welcoming

What is the most stressful part about working at the company?
Not always bing able to help patients

What is the work environment and culture like at the company?
Fellow employees always seem to want to go the extra mile to help when they can. 

What is a typical day like for you at the company?
I handle authorizations and financials for surgery, radiology and injections. I get in early to have time to go over any pending issues, then I start calling insurances and working wherever I am needed with my own work as well as helping my fellow team members

This company wants a body to fill a spot. Training was lacking. Management has clear favorites and the rules don’t apply to all employees.  
Advancement in the company is extremely lacking and if there is an opportunity to advance no one is made aware, it is given to whomever they choose. 
The doctors are unaware of the biggest issues and expect you to answer calls or texts after working hours. 
Overtime is really frowned upon and if you get overtime be prepared for an upset email from management. Hope you like working multiple clinics with no down day as that is what you will get here.  
Not many long term employees are still with the company. 
If you leave, even if on good terms, don’t expect to be treated like family, like when you were there. You are literally just a body 

What is the best part of working at the company?
Being able to explore different opportunities. 

What is the most stressful part about working at the company?
There are no stressors to working for this company. If you are willing to accept and execute your responsibilities and communicate with your supervisor you will be fine. 

What is the work environment and culture like at the company?
The work environment depends on you and your attitude and how you get along with your coworkers 

What is a typical day like for you at the company?
A typical day should have been prepared days prior. Sometimes the unexpected occurs, but you will b be able to handle with support of coworkers and supervisors.

Had decent benefits. Management could care less about your issues/concerns. If you dont work upstairs and you're not a patient, then you're not a priority. PTO sucked until you've been there at least 5yrs. Only get 3hrs per paycheck, so took forever to get substantial time off. Dont get sick though because it's all bulked together. Raises were nearly impossible, even if you're pushed into a higher position. Had to argue to get $0.50. Dont worry though, they gave you pizza and doughnuts to make up for it.

- Excellent MD/DO/PA/NP group
- PT/OT have autonomy for patient care, but easy to speak directly with medical team when necessary
- Substantial CEU allowance, time off, retirement contributions
- Positive work environment at all locations;  therapists and staff work well together (low turnover rate for licensed staff)

Recent upper management changes have helped address other reviewers cons/complaints; some of the more negative reviews may not have informed their supervisors of issues, as any issues I have had in the seven years I have worked here have been address in a timely manner.

The people and compensation are great. Management is toxic. They are aggressive and belittling. Ideas or concerns are dismissed or mocked. If it weren’t for the pay and the fact the employees like each other everyone would leave. The director does nothing to reign in the rude managers. The CEO is wonderful. The workload is disproportionately spread and there are some employees that get preferential treatment.

What is the best part of working at the company?
Some great co workers in clinical and in the business office. Off holidays and weekends 

What is the most stressful part about working at the company?
Communication with upper management,  no room for advancement,  wouldn't let you try other positions 

What is the work environment and culture like at the company?
Lacked structure  and could be toxic at times 

What is a typical day like for you at the company?
Short staffed all the time, never got help when we needed it

This place is a hot mess. Management could care less about their employees. Doctors see way more people then they have time to see. Poor training of new employees. Huge lack of communication between management and staff. No advancement opportunity or the ability to continue your education to try and advance.  Staff concerns go unaddressed or ignored by management. You are a replaceable employee and are told that.

Many recent improvements have been made that include pay scale adjustments/employee appreciation rewards/monthly newsletter/town hall meetings/innovative software just to name a few.  The doctors and clinical staff are easy to work with as well as the different clerical/technical and management levels. 

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