field executive

sales specialist

sales representative

account executive

senior software engineer

Mindbody

I have to describe my time at Mindbody in two parts: Pre-COVID and during COVID. Before COVID, I loved working there because the employees actually encouraged one another. I felt like we were all on the same team. Management was equipped to train and help the employees grow their skills. There were always help desk employees ready to help us with difficult calls, as well as higher level employees that we could pass a call to if we didn't know how to help the customer. During COVID, everyone worked from home, and although all the structures were still in place, there was no way to maintain the great camaraderie that had been there in the office. Then, during 2021, the founder and CEO resigned and passed the company to a former competitor, who, in my view, ruined the company. He contracted with a company in the Philippines to provide Support Associates. Previously, all Support personnel were actual employees who supported the area of the world that they lived in, whether that was the UK or the US or Australia. They didn't have Filipino contractors supporting US customers. He also started hiring Senior VPs and VPs who wouldn't give straight answers to questions asked during company meetings. Once these changes took affect, all the best employees started leaving. As far as I can tell now, they're just another company using their size to beat up their competition. 

MINDBODY was a great place to work prior to the acquisition. It became very political and turned into an "every man/woman for themselves" atmosphere sort of like how we are behaving with regards to the impending pandemic. Hoarding toilet paper and hand sanitizer. People really started throwing each other under the bus so to speak.

MINDBODY does not recognize the real people doing all the hard work, only the talking heads get rewarded for alignment and looking good up on a stage.

The culture fell apart at the seams when the not-so-evident hostile takeover took place. Prior to going public it was loads of fun and with all the legacy software / infrastructural backend issues, the company has proved they are not willing to really invest where is would count and make a difference. Once the money at the top starting filling pockets the passion left the station. There is a fake passion in the place of what was truly real at one time.

Leadership cannot seem to focus in a way to help the product grow and they are not hiring experienced product people. 

MINDBODY is a Sales company that is monetarily focused and not product focused which is going to be their unfortunate demise. And they have zero go to market strategy.

Typical Day at Work:
As a sales associate, I prospected new potential clients and created profiles on their businesses. I reached out to the business owners by phone and scheduled online demonstrations of the software. 

What I Learned:
I have always prided myself on communication skills but this job really pushed me to have conversations with people I did not know over the phone. I learned how to take rejection without getting discouraged and I gained an understanding and an appreciation for sales. 

My Co-Workers:
We get along famously. I participate in every work-related activity inside and outside of work including the softball league, competitions at work, work lunches, and work parties. It is important to me develop meaningful relationships with co-workers because a harmonious work environment is most successful. 

The Hardest Part of the Job:
The hardest part about being an associate at Mindbody was that it was entirely on the phone. I always felt like I could do even better if I could see the business owner in person.

The Most Enjoyable Part of the Job:
Mindbody was a very energetic and encouraging environment. When we did well, we were rewarded. The company and management made an effort to make the sales position high-energy.

MINDBODY has been a great place to gain experience, helping me to understand the amazing benefits of being a business owner and the challenges that they face as well. I taught people, over the phone, how to use a business management software. It required of me to do some border-line business consultation and teach people how to use the business management software, via phone and screen-sharing technology. We were also expected to track a clients progress by documentation and Excel spreadsheets. My co-workers made the job what it was. There wasn't competition among each other. We were all on the same playing field trying to ensure comprehension of the software in each of our own clients. Hardest part of the job would have been the documentation and tracking of all the information they required. Most enjoyable part of it was knowing that you're helping boost the confidence of a start-up business owner and that they would be able to effectively run their business, via the software.

Typical day at work involves outbound dials, funnel management, prospecting, forecasting, follow ups and closing. You learn quickly that continuously evolving is a true description of what is needed for this role. 

Management is understanding but sometimes inconsistent. 

Work place culture is great! Awesome people and never a dull moment. 

Hardest part of the job was prospecting and some will say learning the software but really it is the adjusting to fast change and continuing to perform simultaneously. 

Over all good company that has it's quirks and growing pains. Some people don't want to put in the work whereas others do anything it takes to survive. If you can fight through the storms, you stand to make some pretty good money. Realize that you are always on the clock IF you are in sales and that managers really do want you to be successful. .

What is the best part of working at the company?
Mindbody was willing to work with my school schedule, but there wasn't much else that was positive about working for that company. 

What is the most stressful part about working at the company?
There was minimal training and support. The system is complex and highly customizable by clients, and tech support is essentially left to figure it out on their own. Communication is poor.

What is the work environment and culture like at the company?
Mindbody seems to try to mimic the cultures of big tech companies like Google or Meta by throwing quarterly celebrations and giving out free tshirts, but all of this is done at the expense of employee pay and benefits. 

What is a typical day like for you at the company?
Very stressful. Calls could be hours long, callers were impatient due to long wait times, and there was minimal support for employees trying to work complicated issues.

I've seen so many friends leave. People leave after a couple of months. It's that bad. Balance with life is not in existence here. The expectation is more often than not for teams that everyone will work 50-60+ hour weeks. Leadership even sent an email to the whole company telling everyone they cant ever be offline except on vacations. Weekends and evenings are still work time according to them. The pay is pitiful compared to other companies. Many people come here looking for better lives outside of work and fewer work hours because of the industry, low pay, and lies during interviews about working hours. But once they get here, they get the opposite. A company that does not allow wellness and actively harms it. Now they're letting go of many people to replace them with cheaper labor outside of the primary countries it had hired in before. Do yourself a favor and find anywhere else to work. Raising concerns puts a target in your back rather than getting you help


As a sales associate at MINDBODY, Inc I have gained work experience that directly parallels to my field of study. I generate leads via Salesforce, enhance my communication skills with new and existing clients, work constantly in a specific team of associates and sales representatives, and have developed a strong commitment to impacting the company's sales. 
My duty is to persuade potential clients to schedule an online demo of the software. I have continuously been placed on the leader board for most demos scheduled.
Working at a reputable and established corporation while finishing my degree has been challenging, but through this I have perfected my time management skills. The sales associate room is filled with bright and driven Cal Poly students who encourage each other to succeed.

Sales organization is constantly changing things around making it hard to succeed.  Everytime you are given an edge it only lasts for a few months before they change the rules and make life harder.

Over the past 3 years, I have watched the target market dry up.  The company has begun restricting who can be sold too, priced themselves at the top of the market and there are 5x as many competitors all gunning for the same customers as there were 3 years ago.  It is still possible with hard work but it feels like your trying to scale a muddy slope where you are constantly slipping and backsliding.

Basically, the key to success is finding new businesses which are becoming fewer and fewer especially since they just keep bringing on more and more salespeople.

I enjoyed the company however I rated things low because I feel like they have areas to improve in. For example, training the mangers to actually be involved and help the sales rep succeed. Manger was always gone be it a meeting or vacation.  peers that have been there for awhile had to train instead on top of there own work so was never really trained correctly. On the beauty side of sales goals are to high. Trying to set demos up through a receptionist is wayyyyy harder then the upper management realizes. Goals for fitness are to low. Overall upper management really need to take a step back and evaluate how things are.  

Top Job Titles	Average Salary
Field executive 25 salaries reported	$65,608 per year
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