front desk agent

office manager

front desk receptionist

billing specialist

accounts receivable clerk

Mindful Support Services

The goal of an intake coordinator is NOT to make sure that you as a patient is paired with a provider that is skilled and educated with the correct credentials for mental health needs treatment. The goal for the intake coordinator is to make sure that you the patient is paired with a provider that treats your age group, and is in network with your healthcare insurance. If the intake coordinator makes the mistake of pairing the patient with the wrong provider due to age group and insurance, the patient is still responsible for any out of pocket costs because it is still the patients responsibility to be aware of what providers accepts the insurance they have and to not rely on the intake coordinator for that information.

You as the intake coordinator is not responsible for the patients care and experience with mindful therapy group. Your job is to only bring the new money in and it is billing’s job to collect the money in full. 

The intake coordinator role is a sales job. The company relies on intake coordinators to recruit new patients with “new to practice providers” so that new money can come into the company. You are required to make at least 20-25 appointments with new patients a day and about 100 new appointments for providers a week. 

Each appointment outside of insurance costs about 100 dollars. If you do not meet the metrics of making sure that you have scheduled at least 100 appointments with new patients a week, then you are not generating enough new income into the company and you will be placed on a probation period to improve your metrics or you will be fired for poor performance. 

If you become a high performing intake coordinator. You will be tasked with training new hires and staff members outside of the department. You will still need to keep up with your metrics and you will not be paid for the added tasks that are outside of your original job description. Pay raises only happen once a year, the raise is one dollar. Regardless if you generate thousands into the company, the company needs that money to buy other things like snacks, booze, and coffee for all office locations instead of paying you what you’re worth.

The intake coordinator role requires that you are available 6 days a week between the hours of 7am to to 8pm. You are required to work at least 7.5 hours each day, never more than 40 hours a week, and you do not have any control of which days you work and for how long you will work the scheduled days. You will generate .5 hours in pto for every 40 hours worked. There is no holiday pay and all holidays are worked by all staff members except for management. 

If you are a person that will need a set schedule due to personal reasons like school, or have kids, this is not the job for you. 

If you are a person who wants to do good in the world, this is also not the job for you. You’re better off fulfilling that “ I want to help people” attitude at a local foodbank or something. Your ethics and morals will be tested daily for company loyalty. 

If you are a person of color, specifically black, this job is not for you. The work culture at this workplace is not designed for you to succeed in. 

If you are already receiving unemployment benefits. you are making more through unemployment for simply not working. Keep the benefits, don’t throw it away to work here or find a better job. 

If you truly care for your own personal mental stability, This is not the job for you. You will be put into vulnerable positions, and any vulnerability you display will be used against you and masked as “cultivation plans”.



I'm on the Insurance Accounts Receivable team so my day-to-day mostly involves reviewing claims and following up on claims that haven't been paid by insurance yet. To keep us from getting bored and keep everyone learning and growing, what each person is working on shifts from week to week (ie. one week you work on following up on claims for one insurance carrier, the next week you work on a different carrier) and we've recently shifted to working in more of a "buddy system" so we can get more done on a worklist in one day as well as learn from each other's experience and processes.

I greatly appreciate the direct feedback model that management utilizes. I've received both positive and constructive feedback already and it was given clearly, respectfully, and from a place of assuming positive intent, which makes receiving the constructive feedback easier to absorb. It's been clear that the management respects everyone on the team and is working hard to maintain a positive, compassionate, and productive.

My team specifically is fairly nerdy, which was awesome because we have similar hobbies and interests so we have things to talk about that aren't just work. Everyone is very knowledgable and willing to share what they know, which is vital and helpful for this kind of work because every insurance carrier has their own quirks, so learning from someone else what works and what doesn't helps save time for everyone because it ensures you're not wasting your time on things that aren't going to result in the desired outcome (paid claims). A lot of the roles here at Mindful involve some kind of collaboration with other teams, and so far I've seen very good communication between teams.

I think the most difficult part of the job is the delayed gratification, because there's always a delay in getting payment responses from insurance so it's hard to see/know the results of your work from day-to-day.  Thankfully, we have ways to track this but I definitely think this job would be difficult for someone who likes to know exactly what they accomplished in one day and how that contributed to the business. 

I think the most important thing for someone interested in working here to know is that the business is growing and expanding (and has done so quite rapidly over the last couple of years), which comes with its own pros and cons. The pros are many opportunities to grow and learn from expanding to/serving new markets. The cons of this are the growing pains (trying to find the right balance of staff to work volume) and the trial and error that naturally comes with expanding into new markets.

A typical day at work:
Each day, I assist clients with scheduling appointments—whether they’re returning or brand new to our services. I frequently handle intake processes, respond to scheduling and insurance inquiries, and provide support through various communication channels like email and our website. I also work with spreadsheets and internal workflows to ensure everything runs smoothly behind the scenes.

What I believe I’ve learned:
This role has taught me a great deal, especially about patience and empathy. It can be challenging, with a high turnover rate and frequent escalations from clients who may be frustrated with costs or their provider experience. Despite this, I’ve learned to remain calm and compassionate, recognizing that many of these individuals are in distress and need support—even if their frustration is directed at me.

Management:
I’m fortunate to have a supportive management team. They’re understanding when it comes to scheduling needs or time-off requests, and they consistently provide constructive feedback. Whether it’s positive or critical, I value the communication and use it as an opportunity to grow both professionally and personally.

Workplace culture:
When I first started, the environment felt more relaxed, but as the demand for mental health services has grown, things have become more fast-paced and intense. Despite the increased workload, our team remains strong and supportive. We uplift one another during stressful times, and that sense of camaraderie is something I truly appreciate.

The hardest part of the job:
The most difficult aspect is the compensation. The expectations are high—we manage multiple workflows, handle escalations, and are constantly shifting priorities—yet the pay doesn’t always reflect the level of responsibility. It can be disheartening and makes it challenging to envision long-term growth in the role.

The most enjoyable part of the job:
What I love most is the sense of community. We genuinely support each other, especially after tough calls. If someone needs a moment to step away and regroup, that space is respected. It’s refreshing to work in an environment where emotional well-being is prioritized, and where I don’t have to mask my struggles behind a smile.

I worked for MTG for a short period of time, and I was miserable for most of it. It started out great. Everyone seemed to be supportive and caring and helpful, but that changed very quickly. The co-workers are amazing, so sweet and helpful. But management and the owners are just awful. They state that they will give you feedback that they call “learning opportunities”, but that’s just sugar coating them coaching you for every little thing you do - including going to the restroom. They give you 2 minutes of training on a task you’ve never done before and expect you to make no mistakes from that moment on. I constantly received confusing communication from management about tasks that I didn’t know which way was the proper way to go about it at the end. They say they are trying to “structure” the department by finding ways for more accountability, but that just means they wanted to make it easier to point the blame at someone for messing up. Everyday was stressful and miserable. I only ever met one of the owners of the company, and all he ever cared about was the money we made for him everyday. He didn’t care about the employees or their concerns. So don’t expect to be cared for at this company. Also, don’t expect for them to care about what is happening in your personal life. If you have to leave early or miss a day or two because of a family emergency, they call it an “outlier” and tell you that it can never happen again. I expected more from a company who claims to care so much about mental health. It was what drew me in to apply for it in the first place, me being someone who will be entering the mental health field in a few years. But this place severely let me down. They don’t even stand by their values, but expect you to live and breathe them. They also don’t tell you that about 75% of your job as a billing specialist will be to collect money from people in the middle of a global pandemic. Their employees actually make it a goal to collect as much as possible to reach unreasonably high department goals for the week. From that to the awful training to the micromanaging, I’m truly disappointed in MTG, and I don’t recommend anyone work for them unless they like being stressed out everyday. 

I moved to WA from MO in February of 2023, and I had such a hard time finding a job that I thought I would truly enjoy. My best friend started working at one of Mindful's locations and had nothing but good things to say, so I decided to see if I would feel the same. I started working at Mindful in July of 2023, and I'm so happy that I took that leap of faith. I was honestly scared to work here at first. This is the first job I've had that is more on the professional side. Looking back on it now, there was no reason to be scared or intimidated. For me to say that everyone here is beyond kind and understanding is an understatement. I had absolutely no idea what I was doing when I first started my position at Mindful. I asked so many questions all the time and no one ever got frustrated with me or made me feel less than. I now feel confident enough in my job to work from home, and this is because I received such supportive training from my leads and coworkers. This is also a drama free zone. Not once have I heard rumors going around or seen anyone talking behind anyone else's back. It's actually amazing to see this because there has always been some sort of toxicity at any other job I've had in the past. This is a good example of how well management keeps up with any negativity that comes into the office, and I don't know how they've done it. Not only is this an inclusive, warm, and inviting place with many friendly people, but this is also a rewarding job. It feels amazing to be able to help our clients find providers that fit their needs. No, not all of them work out, but that's not the point. Knowing that I've helped make even one person's life easier is more than rewarding. If you're thinking about working at Mindful Therapy Group, please do not be scared to give it a try. Mindful has helped me grow in ways that excite me for the future. I am very thankful for this company giving me a chance and being patient with me. I am finally figuring out where I would like to be in the future, and I think Mindful has played a part in helping me realize it. 

Working for MSS/MTG was not the worst job experience I've had but I would not recommend anyone apply if you are looking for a long-term career. I worked for the company for 2 years and it served its purpose. You will want to use this place as a resume builder. They are looking for young adults who are just trying to escape retail work. The CEO and higher ups are out of touch with day to day operations which is more than okay, it's a large company but no need to pretend you're "one of us". All they truly care about is money and what they can do to make more, such as doubling work loads with no pay increase, false promises of promotions prompting employees to burn out to try to get that $.50 raise. Despite being a mental health company, there is no work/life balance and no leeway for any mental heath days, despite what they tell you in every training session. They like to say "clear is kind" but will let you go with no warning and roll out a laundry list of reasons why they are terminating you. This did not happen to me but I saw it done constantly. The workplace culture is toxic and the turnover rate proves that. Most departments have a 50-75% annual turnover rate and some are in the 90th percentile. 

The job itself was do-able but goals set were unrealistic. I stayed as long as I did due to being comfortable and to gain experience to pad my resume. If you do get hired, please prepare for unattainable goals, no accountability (unless convenient), always being understaffed due to high turnover and long work weeks if you are salaried. 

They treat salaried positions as hourly with no overtime only benefit is an extra vacation day or two. 

Work-life balance
They expect you to make this your life’s mission.

Overall
Horrible work life balance where they think you should eat, live and breathe new ways to “grow”. The growth is really just waiting for someone to burn out and then you slide into their position. They expect you to collect thousands of dollars of debt every week from clients who couldn’t pay their bills which was not fun during a pandemic. They fail to mention that we are signing up for a position that is like 50% debt collecting. Then the other 50% is all of the other department’s jobs (billing, tech support, etc). And they still expect you to be answering the phone for all of the locations. Then, the managers spend all day coming up with new ways to micro-manage and convolute simple processes. Never worked for a more ridiculous place. There is nothing mindful about the way they run this business. Only like one of the managers has any psych background which results in people placing clients with therapists they don’t belong with. They make you feel like issues are your personal problem (like you need more training) instead of the business itself just not being ran correctly. If you want to run around like a chicken with your head cut off, this is the place for you. Or be managed by basic stepford wives who love to micro-manage paperwork and that’s all they will ever do in their life so they’re giving it their all.

A day at Mindful is high-energy and goal-driven, with consistent team support and a focus on mental and emotional well-being that I have not experienced elsewhere. Managers throughout my time here have been invested in my personal growth as well as my professional development, and I have felt supported and encouraged by the leadership here to take risks and show up for my role authentically.

In their time as a company, Mindful has made great strides to destigmatize mental healthcare, and this energy is felt at every level of the company--from the co-founders to entry-level teams. While their rapid growth has posed challenges, I have noticed that their aim to grow and expand as a company is always focused on driving their mission of increasing access to mental healthcare in the community. As they grow, these challenges are faced head-on and addressed with collaboration and creativity. 

During my time with Mindful, I have felt that my professional development and personal well-being are held as a high priority. My managers here have been invested in me, as an employee and as a person, with plenty of opportunities for additional training and internal promotions. I have felt that every employee is a celebrated part of our community, and is encouraged to be their authentic self here. 

The hardest part of this job is handling clients that are having a breakdown over the phone. This job has taught me patience and leading others with gentle support to assure quality interactions over the phone. The management here is super supportive and people are constantly supporting each other as well as moving up into different departments in the company. This might not be a reflection of the company but of the economy or both. While the work culture is amazing the pay for the economic situation is not great. In the lowest paid tier, those that are on the phone and in person helping clients there are a few employees that are on the verge of homelessness. For a company that promotes nothing but growth and culture I find it hard to believe that job turnover and mental/emotional load as well as cost of living is not considered more in employee pay wage for their front lines. 

For me however the reward of helping those who need it as well as the culture outweighs the wage.

My experience at Mindful Support Services was challenging due to several unprofessional behaviors and poor management practices. Key issues included:
	Trainers and managers displayed passive-aggressive behavior, including laughing, whispering, or making comments that made me feel singled out.
	I was often isolated during training, making it difficult to access guidance or support.
	Training instructions were inconsistent, with important tasks being expected before I had received proper instruction.
		Miscommunication regarding attendance: my one reported absence for a family emergency was inaccurately documented, and there was confusion about my decision to leave, despite having communicated my situation.
	Overall, the environment felt unsupportive, and reporting concerns did not result in acknowledgment or resolution during my employment.

Top Job Titles	Average Salary
Front desk agent 59 salaries reported	$19.76 per hour
Office manager 24 salaries reported	$60,479 per year
Front desk receptionist 39 salaries reported	$19.72 per hour
Billing specialist 4 salaries reported	$19.13 per hour
Accounts receivable clerk 19 salaries reported	$19.29 per hour

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