patient care technician

psychiatric-mental health nurse practitioner

psychiatrist

intake coordinator

registered nurse - infusion

Mindful-Health-Solutions

A typical day of work at TMS Health Solutions began and concluded with absolute dedication to the wellbeing and the forging of the relationships between the patients and their families, our physicians, the referring physicians, and the insurance providers. While my employment at TMS Health Solutions, I was able to learn that the integrity, compassion, relationship, and performance of each and every coordinator is an imperative determinate of the enhancement and advancement of the health care system as a whole. Although management adhered to the guidelines of production, they were always open and receptive to the coordinators' reports and concerns regarding any obstacles that patients and their families may be experiencing regarding the intake, prior authorization, or appeals process by empowering us to act as a liaison to attempt to resolve the issue as a part of our daily tasks. Thus, giving coordinators room to grow in experience and passion health/mental health care of our patients. The hardest part of the job was being the only person that the patients felt comfortable to share their "heartbreaking" stories and experiences that drove them to treatment. The most enjoyable part of the job was being the only person that the patients felt comfortable to share their "heartbreaking" stories and experiences that drove them to treatment.

Processes change every week, providers and support staff suffer from it. Management would rather keep trying new things instead of stick with what works. Company was bought from a bunch of Drs and is now being run by a bunch of tech bros and business majors trying to make a name for themselves and don’t understand that medical offices are not cash cows. They treat their staff like they are replaceable and then turn around when their providers threaten to leave and offer to double their salary all the while the support staff barely gets a raise. The support staff are not licensed to practice medicine yet they are treated like they are medical assistants, and paid very little in compensation. The providers are over worked and the support staff aren’t given the tools they need to be successful. There’s also some serious favoritism issues, especially in upper management, which causes a lot of stress among all staff members. Management doesn’t care about their staff being happy, it’s about the bottom line. 

DO NOT WORK HERE! KEEP SEARCHING FOR ANOTHER JOB. This place does not care about employees or patients everything is about money. As an employee expect to be treated like a dollar bill not a human. Management does not care about you and has no clue how to show appreciation. It's unfortunate because working with the patients is so rewarding but working for this company is miserable. They deny time off even for doctor appointments and jury duty. They have a ridiculous policy of NEEDING to show proof of being sick even for one day. You cannot just rest if your sick you will need to go see a doctor even for the flu just to prove you are sick. If they deny your time off they will fire you if you still go to that doctor's appointment or jury duty. They don't pay you much at all but expect you to work like an employee who is compensated well. Huge turn around here because employees hate their job and horrible work environment. Plan on having no life or vacation if you accept a job here. 

You will constantly get pulled to different locations that are short staffed, expected to perform TMS all day while also answering the office emails and patient portal. When you do schedule time to complete tasks required such as uoading paperwork, submitting treatment protocol renewals, and updating your binder, they will reprimand you for not answering the portal, emails, phone calls, and voicemails. They expect you to cross train into esketamine but not pay you more. The benefits are awful (I paid $155 for a standard doctors appointment as my copay). Raises are horrible at literally 2% and when you are only making $22/hour it’s literally a 44 cent raise. They take forever to give you your yearly raise and don’t even do your annual review beforehand. If you think you deserve more, it’s a fight that will sadly not end in your favor 99% of the time. Short staffed and overworked. It’s not worth the stress. The turnover is awful.

The Clinicians are fantastic! Once new CEO was put in place the company was all about money. Bonus structure is almost unattainable  the way it is structured. Not based on performance based on how many patients are seen per day. The number per day cannot be reached by providers who do not work a 40 hour work week. Departments are pitted against each other. Finance does not know what the front office or managers do on a daily basis  which leads to requests being made of staff that they either do not have access to the correct systems to work on or require too much time to be able to do during the day while working with patients and having to use 3 different systems just to complete 1 patient being checked in for their appointment. Was a good place to work now its all about squeezing as much out of an employee as possible with no incentive or show of appreciation even with a thank you

I had worked there for about two months but I had to take medical leave for medical reasons. I told my manager and he said he would try to help but you need to be there for a year to qualify for FMLA. Which I think is dumb. What if you get in a car crash and have to be in the hospital for two weeks? Mental health is a disability and all I asked was just two weeks and I didn’t need to get paid. They said no. Don’t you want your employees to be okay? I ended up just leaving because my mental health comes first. They fired me which is honestly a relief because the work load was too much and I was never properly trained. The system they use is a pain in the behind. Glad I left.

Everyone is overworked and under paid. They're front office staff has a 90% turn over rate. Positions and promotions are given based on favoritism rather than who is genuinely best for the job.  When someone drops the ball they just pass the work to others.  Policies and procedures are not in writing and change depending on who it is pertaining to.  Many staff go out on stress leave and the rest of the staff is left to pick up the slack. They have unattainable goals and put the dept. against each other. They fire good staff if they speak out and not only allow but promote a hostile working environment. I would not recommend to work here. The only good thing I can say is that there is a lot of freedom working for this company and flexibility.

What is the best part of working at the company?
The paycheck and vacation PTO time

What is the most stressful part about working at the company?
Everything. The RCM department is entirely under staffed and over worked with extremely difficult expectations to meet. Things changed and patient care is no longer prioritized. Now it’s how much money the company makes, making insurance claims or patients pay any way possible.

What is the work environment and culture like at the company?
Very poor. Everyone is very overworked, and not happy.

What is a typical day like for you at the company?
Stressful with high expectations and not enough time to complete them

A typical work day started out with a brief meeting on the days events ans planning for patients.  I had the opportunity to learn many different jobs within the company. Had a great team of managers that worked well with all aspects of problem solving, motivating and professionalism.  Co-workers were always willing to help when needed and were a great support system. Separating my emotions with my patients.  Working with patients ans seeing the progress they made through treatment.

This was the most disorganized company I have ever worked with. Management had unrealistic expectations of PCCs and their workload. The focus seemed to be on expanding the practice at the cost of patient care and staff. Staff are expected to work in roles without adequate training. The workflow processes were tedious  and redundant which lengthened the time to complete tasks. Everyday was pure chaos and stress. Working at this company long term will likely result in the decline of one's own mental health.

Top Job Titles	Average Salary
Patient care technician 32 salaries reported	$23.55 per hour
Psychiatric-mental health nurse practitioner 6 salaries reported	$183,333 per year
Psychiatrist 7 salaries reported	$367,500 per year
Intake coordinator 4 salaries reported	$22.38 per hour
Registered nurse - infusion 6 salaries reported	$67.50 per hour

Working at Mindful Health Solutions: Company Overview and Reviews

Mindful Health Solutions

Mindful Health Solutions Ratings

Popular jobs at Mindful Health Solutions

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected