software engineer

account executive

customer service representative

developer

customer success manager

Ministry Brands

I have the opportunity to work with some of the best people (mostly outside of leadership) at Ministry Brands. Additionally, Ministry Brands offers unlimited PTO and a generous company holiday schedule. The health insurance isn’t widely accepted in my area which makes it a challenge.

However, the company continues to grapple with many internal issues, including being understaffed and struggling with the aggressive workload. Bottlenecks have gone unresolved because positions were never backfilled. Moreover, client onboarding and customer service is severely lacking with many customers venting their frustration in online reviews.

Finally, salaries are not competitive when compared to similar positions at other companies. Furthermore, merit pay is below average (under 3%). Leadership doesn’t seem interested in solving this.

Unfortunately, the negatives outweigh the positives and therefore I cannot recommend working at this company.

While the team members that I work with are some of the best I have ever worked with. The continued unreasonable expectations and stacking of work that is put on suppprt representatives is just cruel. The support teams are continually asked to do more and more with no help being shown in return. There have been almost no back filled support positions since I joined the company almost 3 years ago. While the workload that has been asked of the team has continued to increase with very little prep or training before anything is done.

The communication to support from other teams is lackluster at best and in many cases we do not find out changes until they have already happened. Continued delays from short staffing in other departments leaves support members as the ones that are constantly taking a beating when dealing with clients on the phone or via email. 

Most team members do love the clients and their fellow teammates, but the company as a whole truly does not value it's support team nor provide them with the resources to truly succeed. 

Management is ineffective with the most common used form of communication being to pass the buck as nobody appears to know how to do their job. Executive management appear more consumed with changing their own title and paycheck every couple of months than making much needed structural changes in middle management to ensure the business can actually be profitable. Middle management pass all their job duties onto employees below and them proceed to set unrealistic expectations of timeframes to complete the work. 

Employees who do happen to complain are let go or pushed out. The product sold is geared towards religious organizations, but be forewarned your religious beliefs must align with the managers in the office or you will find yourself on the wrong side of an office "Personal change" and be sent packing. After spending many years in management myself i am still sat here shaking my head wondering how on earth this organization is still operational in Washington.

What is the best part of working at the company?
The work atmosphere.  They put forth a professional effort when reaching for a goal.

What is the most stressful part about working at the company?
I had a disability that i wanted to keep private and because of that I was accused of drinking and sent through a process of testing to prove i wasnt.  I tried to advise them of the symptoms of my disability but they wouldnt have that conversation until after i proved i wasnt intoxicated.  The test came back clear and they never called me back to discuss it and when the symptoms reoccurred they fired me.  Very unnecessary.  Very sad that following policy is precedent over employee well being.

What is the work environment and culture like at the company?
Both were good.  It was a quiet atmosphere.  Pretty much left you alone to do your job but plenty of assistance if needed.

What is a typical day like for you at the company?
You come. Answer calls.  Reply to emails.  Rinse,dry and repeat.

I'm giving Ministry Brands 2 stars, only because it's fully remote, the work-life balance is great, and I feel like my immediate directors want us to be successful. That's where it stops. There has been ALOT of Sr. level turnover recently, Product, Support, Sales. I'm not sure if they are resigning or being fired because things just don't change. I want so badly for this company to do well and for me to do well with it. I generally like working with our clients. In theory, it has a great product, but in the 3 years I've been here, little has been done to truly have a one of a kind all in one solution for church management. Simple things derail sales. Off-shore development, super complicated comp plans, little internal communication between sales, marketing, support. I've heard it used to be a great company. Hopefully, it will get back before it's ran into the ground.

Ministry Brands is the best place that I've ever worked. 

My manager truly cares about her team and empowers us to make decisions, encourages us, and provides support when needed. 

The executive leadership team has an open-door policy and encourages employees to collaborate with them whenever possible. Leadership joins every orientation and provides every employee with their direct contact information, which I've never seen before. 

Expectations are very reasonable. 

The PTO policy is open and paid sick and safe leave is very generous for the unplanned events in life. 

As with any high-growth company, there are challenges associated with acquisitions and growth, but I feel like Ministry Brands handles those challenges really well. 

It starts with weak leadership.  Back to back CEOs have taken this company down the drain. It used to be about providing churches with technology that was affordable and actually worked. Now it's about selling as much as you can at a higher cost but lesser quality. And then cutting costs everywhere else, especially in the R&D and support areas. The current flavor is to reduce staff by offshoring to other countries and implement automations. Clients are being sold one thing but discovering the hype is not true.

I enjoy working at Ministry Brands, especially because they offer remote positions. I feel supported by leadership and collaborate across teams with everyone from executives to customer support reps. Everyone has a seat at the table, collaboration is cultivated, and management cares about employee development and growth. It truly is a company that lives it’s values. The benefits are much better than many companies I’ve worked for and the HR team is a pleasure to communicate with. 

The paid time off is “unlimited” meaning that there is no cap for planned paid time off. And sick leave is separate and accrues quickly. 
However they are very slow to hire replacements so the workload is a lot and is very overwhelming, even if you are great at time management. “We’re just going to have to sink for a while” is a common phrase concerning hiring enough staff. 

Ministry Brands s the best Corp I have worked for.  Not only do they trust me to do the job they hired me for, but they also support me in becoming better in my field.  While there are many different teams built into this company they all work well with each other and respect each others goals and work.
Management is invested in  your wellbeing and is there to support you in all you do.

Top Job Titles	Average Salary
Software engineer 7 salaries reported	$77,129 per year
Account executive 3 salaries reported	$56,000 per year
Customer service representative 5 salaries reported	$5,040 per month
Developer 4 salaries reported	$5,750 per month
Customer success manager 3 salaries reported	$45,000 per year

Working at Ministry Brands: Company Overview and Reviews

Ministry Brands

Ministry Brands Ratings

Popular jobs at Ministry Brands

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected