patient care coordinator

medical sales executive

sales representative

front desk receptionist

office assistant

Miracle Ear

A typical day at work involves nonstop multitasking with very little support. Responsibilities include answering phones, handling walk-ins, confirming patients multiple times a day, telemarketing to over 150 patients monthly, scheduling, processing payments, cleaning hearing aids, preparing deliveries for the hearing care provider, receiving in hearing aids, sending devices out for repairs, organizing charts, checking reimbursement insurance information, reconciling inventory, ordering stock, cleaning the office, and managing intake paperwork. The workload is extremely heavy for one position, yet the pay does not reflect the amount of responsibilities expected daily. On top of that, the company’s systems and technology feel extremely outdated, which makes completing tasks far more stressful and time-consuming than they need to be.

What I learned from this job is how to handle high-pressure office environments, multitask constantly, and communicate with difficult patients and management. However, the company culture is overwhelmingly sales-focused and does not feel patient-centered despite claiming otherwise. Patients are repeatedly contacted to meet office goals, which understandably frustrates many people. The office operates more like a sales business than a healthcare environment, especially since there is no actual insurance processing beyond reimbursements.

Management was one of the worst parts of the experience. Upper management micromanages everything, is extremely nitpicky, and expects perfection while rarely being present in the office themselves. Proper training is lacking, and most of the actual teaching falls onto the trainers, who already have overwhelming workloads and too much on their plate. Expectations are unrealistic considering how little direct support employees receive.

The hardest part of the job was the constant pressure to hit sales goals while juggling countless responsibilities with little appreciation. The most enjoyable part was working with coworkers and helping patients clean and maintain hearing aids.

I have been with Miracle Ear for over 2 years. In that time, I have met some very interesting, fun, genuinely nice people. As most places, you may not always see eye to eye on every subject, but for the most part its a pretty great place to work. 

My immediate supervisor is absolutely the best boss one could ask for. Very family oriented and overall just a great guy! The owner of the franchise is pretty nice too, he and I haven't worked together much but from what I know of him, he's a pretty good guy as well. 

The work is great! As I stated I have met some pretty interesting people, meeting new people is almost an everyday experience with this industry. People from all walks of life come to us for help with their hearing needs and I enjoy meeting them and being able to help assist them with being able to hear again. 

I have learned many things with my time here, such as learning how to schedule appointments, record keeping, daily financials and filing insurance claims. 

Most of my co-workers are just an absolute pleasure to work with. None of us really work in the same office but we do work together for the Company and we all are willing to give a helping hand where needed. Very kind and generous. All in all a great place to work. 

The pay is ok. The benefits are normal, up until recently the bonus system was really good too it was a great incentive for PCC's. The bonus system has changed, and while we still get a bonus, it has decreased a bit and that part I wish hadn't changed. 

Hours are pretty good, 10-6pm. In the summer time you are still able to get home before the sun goes down and its easy if you are a single mother for mornings because you can get your kids ready for school and on the bus while still having time to get yourself ready for work. After school activities are hard. 

All in all, its a pretty decent place to work. As I said, the people that you work with are great and the people that you are able to help are pretty great too!

I worked for this company for about a month training for a sales consultant position until I was fired out of nowhere for them “not seeing a future” for me there.  When I asked why or what I did wrong the only excuse was my “tardiness” . Mind you , every single day I was told to go to All different offices , some days hours away, where they had different consultants with different hours. My lateness was never even 5-10 minutes late. Late was being there at 9:15 when the start time was 9:30. Some would call that early. And that being considered “tardiness” happened once or twice TOPS Before they explained to me they want everyone there basically 30-45 mins early. At that point   I understood and started arriving even earlier. So After weeks of studying, the company submitting all my information for my permit/ license, seemingly doing all my online classes and observations perfectly (being told I was picking up the material fast) I was told one afternoon COMPLETELY caught off guard that I had been let go and to immediately leave the premises. There was no talking about this , or absolutely no warnings about my actual performance being poor or something “not working” beforehand. I didn’t even get a chance to do any of the job description since I was at the beginning of training ,  just observing presentations and getting my classes done. I don’t know how you could even judge someone’s future off of that amount of time while not even observing the actual sales work. I had no guidance in those few weeks that if I was doing something very wrong of what could change or be done better since this big of a decision to completely terminate me was even being considered. You would have thought I committed a serious crime there the way they treated me during the extremely vague termination conversation. This was the most unprofessional and upsetting experience I’ve ever had with a company.  I really would not waste your time or trust a word they say. 

A typical day at the office consist of many things. I start by cleaning the office so it looks good before the clients arrive. I power up the computer for the day check emails and phone messages  The night before I have confirmed all the appointments and pulled all the charts. Once the appointments are completed I reschedule the client for their next appointment and do the charting in the file and file it away.  My position also has the responsibility of checking all the paperwork for orders, returns, exchanges, trade-ups and deliveries before they are sent to the corporate office to be placed.  Another aspect of my job is to set up and attend marketing events for our demographic. I have had the opportunity to learn Sycle Net a program for entering patients and their history into a database which you can be cross referenced for future and past information.  I have also been certified by Miracle Ear as a Front Desk Coordinator which included HIPPA Certification.  I have a new co-worker he is our Hearing Specialist and seems to be a great person.  The hardest part of my job is the constant telemarketing, when I was hired I wasn't told this was to be 85% of my job.  The second part is our client demographic is the elderly and it is hard to lose them, but at their ages it is to be expected.  But that is also the most rewarding part of my job all those wonderful people helping them to hear and listening to their joy and their stories as they open up to a world they had been missing for so long.

Overall the goals, set by management, of this position are very simple; sell. Management always pushes to ensure sales targets are being met, even above customer care. 

High turnover in support roles in clinic: We have been through several patient care coordinators which serve as the backbone to this role and it is certainly due to low compensation and low job satisfaction. Without them, specialists must take on the role of insurance coordinator, scheduler, call center, all while balancing their daily tasks and appointments. 

Most  clinics are franchises: (good and bad)
This means that escalating issues, finding support, and messaging all can have their inconsistencies since goals, procedures, and processes are different between the franchisee corporations and corporate. On the other hand, management is always there to offer help and guidance and there are several avenues to obtain support. 

Most days are filled with follow up aftercare appointments and clients having trouble, continued customer service is required up to approximately 20 times per day which can be challenging, yet fun in their own complex ways, but also incredibly draining. Each appointment, and client, is different than the last. 

Pay is decent, but only if you’re selling. Most specialists will only make above minimum wage if they are consistently selling. Which means that for those days filled with challenging appointments, where no sales opportunities can fit, you are working for very little. 

Overall, great salesperson who is patient, compassionate and adaptable to many changes can excel and thrive. 

This company roped me in with the impression that they care about their clients and go above and beyond to help people, when in fact, no one in corporate cares about anyone but themselves. It's the Hearing Instrument specialists that make these companies go round. Corporate is all about favoritism and picking sides with the family members of the company owner. No one else is allowed to have an opinion bc it doesn't matter anyway and you'll end up fired if you complain. These people are selfish, money hungry, and heartless. They hire you with one title but them expect you to do everything else that you may not even be trained to do. They pressure you, stress you, and then tell you it's your fault that you cannot handle the workload. They make you push sells on the elderly, disadvantaged, and unemployed or retired and is sickening how they don't care that these clients cannot afford things in the pandemic right now... but it's YOUR fault that you cannot sell products, YOU are doing something wrong. They use their office audio and video to record to l what you're saying to make sells, and then use it against you if they think you're not doing it right. Total HIPAA violation. We were displaced in Lake Charles after Laura and for 3 days no one in Lafayette even knew what had happened there. No one asked about us, nor did they care when they realized how bad we had been hit. All they wanted to know was when we were gonna be able to get to the office. This is by far the most disgusting job I've had in 20 years of my career. 

They ask you to telemarket the same exact lists over and over again. Then wonder why you cannot get anyone in the door from it. Post the exact same ads in the newspaper every other month and wonder why no one comes in. All my appointments were set from my own creative ideas. They choose to blame everyone and everything but what is truly wrong. Then they push you to call the people you have called 100 times before because it will "make the difference of them coming in or not". They want you to call their awful lists instead of calling the creative list you made that actually works.  Only a handful of the MC's actually make it past a year, if that. There is no training and you are expected to be perfect automatically. There is no chance I'd ever take another position with them again. They would rather be totally unethical and make a quick buck than truly take care of the patients. This is a sinking ship in the Ohio Miami Valley area. Desperation for a job is not worth it and the medical plan is awful. It is high deductible and over $200 a month for 1 person. It is about $600/month for family. And you pay 100% til deductible is paid ($5000). Only apply for this job if you enjoy torture, sleepless nights, panic attacks, and headaches from the extreme pressure that comes from management. I was one of the highest appointment setters in the company and I was threatened on a monthly basis to lose my job. They love reminding you that you are replaceable. DO NOT TOUCH THIS COMPANY WITH A 100 FOOT POLE!!!!  I REGRET IT EVERYDAY!

In a work environment with no clear guidance from management, the day is filled with uncertainty and constant shifts in priorities. You start by working on what seemed important yesterday, only to find out later that leadership has changed direction, making your efforts obsolete. As you try to pivot, communication gaps create further confusion, requiring you to take initiative in gathering information and aligning with colleagues. Just when you think you’ve adapted, priorities shift again, forcing you to rework your approach. By the end of the day, you’ve spent more time adjusting than making concrete progress. Pushing sales in an already toxic and chaotic work environment can significantly increase employee stress by adding pressure without providing stability or support. In a workplace where priorities constantly shift, communication is unclear, and management offers little guidance, employees already struggle with uncertainty and inefficiency. When aggressive sales targets are introduced on top of this, it creates a high-stakes environment where employees feel constant pressure to perform without a clear strategy or resources.  

The combination of unrealistic expectations, lack of direction, and potential consequences for not meeting sales goals—such as reprimands, micromanagement, or even job insecurity—can lead to burnout, anxiety, and decreased morale. 

A typical day at work was usually very busy. Appointments were made and I got to meet many people with hearing problems; some elderly and some young.

I learned a great deal from the Tech I worked with. He was a great guy and taught me the proper procedure of cleaning hearing aids, how to put batteries in etc

Management as you read further, left a lot to be desired..

I enjoyed the other Patient Care Coordinators though we seldom met but did talk frequently on the phone concerning our patients.

The hardest part of the job was keeping track of sales made by the Tech which were conducted outside the office. I needed each sale for my weekly and monthly report and he was not the best at keeping records. The very hardest part was when the Sales Rep showed up. Her attitude was unbearable to the workers and she made sure we knew her importance and who was in charge of each office. Many PCC's quit due to her abusive attacks.

The most enjoyable part of the job was having coffee with the Tech before our day began. Of course the best part was meeting and greeting each patient who came into the office. There were some who brought us candy and sweets during holiday seasons, and there were others who could be a bit hard to handle, but it all worked out well and at the end of the day we felt like we had satisfied each person who stepped into the office.

Miracle Ear is great, when you have customers...or a consultant. Locations can go months at a time without having a consultant leaving front desk people like myself to handle / run the entire office on their own. Frustrated customers who aren't able to get the service they want at that moment can be very stressful to deal with. Little to no room for pay raises, don't expect them. Lack of communication from upper management unless it's about sales numbers. 

Polices and prices change constantly, if you go a month without a change feel lucky. Insurance is always changing so expect those BUT that is not at the fault of your direct manager, just keep it in mind. 

Like every customer facing position there are many struggles on the daily. I only make $14 and the only reason I still stay is for my patients with whom I have developed relationships with over the years. Little to no room for growth and most times you are thrown into unknown situations with zero training. 

Each location and franchise will be different no matter what so take certain things in the reviews with a grain of salt. It's not all bad! You get PTO in the form of vacation and sick time each year on your anniversary and occasionally get a floating holiday to use when you wish. Personally my direct manager is amazing and takes her time to help everyone despite how much this company loads onto her. 

Top Job Titles	Average Salary
Patient care coordinator 114 salaries reported	$39,803 per year
Medical sales executive 210 salaries reported	$81,119 per year
Sales representative 41 salaries reported	$83,049 per year
Front desk receptionist 98 salaries reported	$16.64 per hour
Office assistant 6 salaries reported	$18.42 per hour

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