technician

outside sales representative

spray technician

kitchen team member

entry level technician

Miracle Method Surface Refinishing

See what I did there? I digress.

I've been with Miracle Method for just over a month at the time of writing this.

Miracle Method is a great place to work! I work for the corporate home office, which supports all the franchise locations around the country. It's great to know I'm helping small business owners achieve their goals.

My days are pretty varied. One day, I'm doing outreach - checking in on the franchisees to see how they're doing, the next day, maybe I'm putting together a marketing presentation. It's never dull, that's for sure.

I've been learning a lot about how franchise organizations are different than other business models. It creates some interesting challenges, but that's all part of the fun. I'm also continually learning about new trends and best practices for different media and platforms. That's true of any good marketing job though, I think - If you aren't learning something new, you're falling behind.

The management is excellent. I work in marketing, so naturally, our department is the coolest, but everyone from the accounting team to IT is really fun and supportive. My boss, and even his boss, are totally open to hearing new ideas, concerns, how your weekend was, whatever. If you bring something to the table, be prepared to defend it, but they won't make you feel stupid for trying.

Workplace culture is the best I've ever worked in. Admittedly, this is the third job I've ever had, but it's my favorite so far. My boss is super nice and supportive; my co-workers are fun and accountable; all the departments work together to help each other instead of creating roadblocks. Communication is open, maybe a little too open sometimes, but I respect people who aren't afraid to say what they think. It really does feel like a little family. A lot of us will go for walks together or go to the gym together; it's a great mix of work and play.

The hardest part of my job is being able to roll with the punches. I may have a plan for the day, but that gets derailed as soon as a franchisee request or new project, or an emergency comes up, and I have to drop what I'm doing and re-assess. I think that's pretty typical for the type of work I do, though. There are also a fair number of distractions at the office, but it still beats the pants off of trying to work from home with a teenager and 2nd grader.

My favorite part of my job is being part of a great team that helps small business owners achieve their business goals. It feels good to know I'm helping people. I also really like the people I work with, so even on a bad day, I feel like I'm hanging out with friends.

Great company to work for, management was always helpful and responsive, typical day involved assessing daily work orders, gathering proper supplies to complete each project, reaching out to customers via direct phone call, meeting and greeting customers at their homes, reviewing work orders with the customer and noting any changes or requests, preparations while always emphasizing safety practices, refinishing specified surfaces with industrial coatings with proper ventilation systems, followed by tare-downs and clean ups and final detail finishes the following day, customer inspections, and collected payments. since this position was commission based, my pay always depended on the scope of work i completed but generally on a full time schedule i would make around $4,200/month. This opportunity allowed me to strengthen my customer relations and communications experiences all while strengthening my technical and hands on kitchen and bath remodeling skills. Management was always helpful in providing proper resources along with friendly assistance and helpful knowledge when technicians ran into unexpected issues. The culture was always positive and encouraging with friendly and respective faculty. I cant really say what the hardest part of the job was aside from the few days when temperature and environment situations affected chemical composition and adherence which would cause delays but  above all it went by fairly smooth. The most enjoyable aspect of this position was being able to develop customer relations and ending the day knowing our customers were completely satisfied with their product and service not to mention the great reviews They'd leave, as always, great and friendly management made an enjoyable work environment.

You are constantly working overtime hours just to make a base pay check. I was told I'd be making 20$ or more an hour on average. NOT TRUE! They pay off of commission which is 20-25% I topped at 25% within the first 6 months because I bust my butt. There are 2 big issues with working here that I could no longer tolerate. The first is the constant beating down of technicians, the turn over rate for technicians is extremely high. You are expected to work a lot of overtime and weekends in order to make a descent pay check, if you don't they just simply will not give you good jobs and you will struggle to make a paycheck until you quit. This did not happen to me but I have personally witnessed upper management discussing it about other technicians. The second biggest concern would be the culture at Miracle Method. It has taken a huge turn for the worst since I first started working there. The management and office workers are extremely two faced. I have seen on many occasions mostly on a daily bases where people are talking about one another more than anywhere else I have worked. I've seen technicians ask for help or what they could do better the manager would tell them nothing they are doing good and as soon as that tech would leave he would say what a moron that tech was and how bad he was at his job. If your single with no life and can give Miracle method 10-12 hour days 6-7 days a week youll love the pay and will fit in nicely. If you would like to work 8-10 hour days 5 days a week like advertised and be able to eat lunch apply somewhere else. From a customers point of view its a great product but if your employed by them you will hate life.

If you're looking for, in all honesty, mediocre pay. Then sign on up. Sure, you're earning potential is "unlimited". If you want to work weekends, and take on extra jobs, and go far above a 9-5, 12-14/hr job. What they dont want to tell you with the pay is the commission you make for the week is not in your control. You can have a $7000 week or a $500 week. You have no idea. They also equalized all technicians at $3000/week. 20% commission is only 600/week BEFORE taxes and benefits are taken out. Benefits "start" at 90 days, I waited 7 months before they took affect. You also don't get any PTO or sick time accruals until after a full year of employment. Or if you do, I definitely didnt. 

The office that does the scheduling often gives you times that are incorrect, or work orders that are lacking very important information. And if mistakes are made, you're 100% responsible. Not them. 

Just beware for the speech about how you're the backbone of the company and they know they couldnt do it without you. Then when things go wrong, guess who's fixing the problems out of their own pocket? The technician. In my opinion, the business is set up so the technicians are the scape goats for the entire company. 

In the end, the turnover rate is high and there's a reason. The pay is awful for the amount of work and responsibility that is put onto the technician. The benefit package was acceptable, but expensive. They talk a big game about technician support and appreciation, but once you're out of the room it's all gone. NOBODY brings money into that company except the technicians, don't let them fool you.

During on boarding was told occasional weekends and occasional overtime. This isn't exactly true. Very common to work past 5:30 pm after getting to work at 7:30. 
Scheduling structure has it where if a job isn't fully prepped upon arrival, techs still need to complete that which often leads to working later than scheduled times.
Many times it was apparent that a job was bid on using pictures only and not actually in person...or wasn't thoroughly inspected in bidding leading to longer hours. 
The compensation is great but oftentimes is questionable regarding if it's truly worth it for the workload put on techs. 
Time to clean and maintain trucks and equipment is essentially completed on your own time and often makes for later nights than scheduled rather than allotting for that in the scheduled work day
Overall the staff is super friendly and polite, front office staff is excellent with actually getting work scheduled, there isn't a lull in work even around the typical slow holidays i.e Christmas and new years. Christmas parties are excellent and a welcomed end to the work year. They do give you $100 bonus at the end of the month for showing up to work on time and not calling out which is something not seen with other companies. They also give employees $5 bonuses for each good review that employee has been given which is also wonderful. 
Overall it can be a solid place to work if several things are cleaned up. 

Depending on location this job can be really hit or miss. From my understanding there's a lot of locations out there that are very strict on their technicians and compensation can be a little lacking, but our location was probably best in the region as far as technician's payrates. It's a commission based job, so your work hours can be as little as 30/w or as much as pulling 70hr weeks. I feel most locations are very good at finding out what their technicians strengths and weaknesses are and do their best to keep you in your comfort zone. You typically work alone unless you're either on a very large priority project or have a person shadowing you for training. Paid holidays, paid time off, and personal time are also all included and, depending on location, if you work a holiday you get paid the hourly for the day plus the commission from the job.

A typical day at Miracle Method would involve meeting at the shop in the morning. You're then assigned an address and job to go to. All jobs are dealing with repairing and refinishing various types of surfaces. 

The hardest part of the job is the stress of wanting to do the job correctly the first time. Also you're encouraged to do the job quickly so time management is important. 

Most enjoyable aspect would be that if you were good at this particular skill, you could make some really good money in a short amount of time IF management has enough work for everyone. Otherwise you may sit at home for several days during the week and not make enough money to pay your bills. There is no real job security, it really just depends on if the boss likes you or not enough to give you the jobs that are available.

Long hours with no overtime pay. They never trained me in different aspects of the job but when they were assigned to me I was expected to be able to perform the task as a seasoned professional. I ended up having to take 2 days off due to disability retirement appointments and was told I was approved to take the days off, despite attempting to reschedule one of the appointments for another week to not interrupt workflow, and midday of the second day I was told that they “interpreted my actions as voluntary resignation” even though I did everything in my power to inform them that I did not quit. They called it a “voluntary resignation” so that they could be reimbursed for the training expenses, for training I never received, that wouldn’t be required if I was terminated. This location is garbage and they treat their employees as such.

At first, i thought it was a dream job. Good people, good benifits, and almost everything is provided. After a few months and working my way up, I reliezed there is no advancements within the company. They say you can make money but limit what jobs they give you to make it so its about 5-600 a week even if you work 60+ hours. Unless you suck up and do everything they say, even if unethical, they will limit you with your pay. All of the office staff is two faced and will talk about you behind your back even if you havent done anything wrong. They will also lie through their teeth to your face, So keep that in mind. The only pro is being alone during the work day. The cons are, pay, managment, scheduling, and conflicting interests between office staff and technicians. If you get hired, good luck.

Thanks dad.

I worked at Miracle Method for over 3 years on the corporate as well as the local side of the office and I honestly never would've left except our family was growing and I had the opportunity to stay home with my kids. 
Even before that, my direct report and the owner of the company listened to my desire to work less and helped make that happen, allowing me to work fewer hours for almost two years. I will never forget the kindness shown to me there. I learned a lot about business and sales from the fantastic leadership. 
The days were fast-paced and enjoyable.  Multi-tasking, attention to detail, and the desire to excel is a must!  Don't apply for a job here if you just want to sit and be lazy... you will need to do your best and be prepared to learn and grow! 

Top Job Titles	Average Salary
Technician 28 salaries reported	$70,259 per year
Outside sales representative 10 salaries reported	$67,391 per year
Spray technician 18 salaries reported	$17.86 per hour
Kitchen team member 4 salaries reported	$21.50 per hour
Entry level technician 1 salary reported	$25.00 per hour

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