sales account manager

associate product manager

customer service representative

procurement specialist

sales specialist

Misumi USA

MISUMI & meviy presents themselves externally as a well-organized, engineering-focused company, but the internal reality falls far short of that image. Day-to-day operations are plagued by disorganization, unclear priorities, and frequent last-minute changes that create unnecessary stress for employees.

Management communication is inconsistent and often reactive rather than strategic. Expectations are not clearly defined, yet employees are still held accountable for outcomes that are impacted by systemic issues outside of their control. This creates a culture where problems are acknowledged but rarely addressed in a meaningful or lasting way.

There is also a noticeable disconnect between leadership and frontline teams. Feedback tends to be one-directional, and concerns raised by employees are often dismissed or delayed without resolution. Professional growth opportunities are limited, and training is insufficient for the complexity of the work being asked.

Overall, MISUMI may be a recognizable name in the industry, but from an employee perspective, it struggles with basic operational efficiency, transparency, and employee support. Significant improvements in leadership practices and internal processes would be required before this could be considered a positive or sustainable workplace.





Misumi is a good company to work for, they are still growing and management is focused and driven to grow the business. The inside sales team is very small, 4 reps and 1 manager. The bottom line for inside sales at Misumi - Great for out of college engineers to get into the sales field, or veteran sales professionals that are looking to stay in inside sales for the long haul. There is limited advancement, which means an experienced sales professional with 4+ years experience should probably avoid taking this role if they are looking at advancing or growing into a more advanced sales role in the near future (1-2 years). The next "step up" from inside sales is Misumi's "engineering dept." which is a small group of pre-sales technical support specialists. The inside sales workload is inconsistent, ranging from no work (seriously) to suddenly managing 3-4 projects at once. The position is more of a lead generation position, 90% of the calls are warm leads, only 10% cold calls. The pay is fairly competitive compared to other sales roles.

In order to make it in the customer services department you often have to know someone or be prepared to fight for your honor constantly. The preferred way to do things from leadership is to utilized people that are doing well and not give them credit for their hard work to make them second guess their worth so that they can keep squeezing out the type of work they want from them--unless you have a family member or friend within the company or the department. Otherwise, you are at mercy of whoever feels sorry for you. 
There is no job security because at any given moment you can be blamed for mistakes you did not make in order to save their approved peeps. This creates an environment of constant mistakes which are not being learned from because they hide them, so the person or people that make the mistakes never learns. The benefits are good and the opportunity to work over time is good too. However, the injustices in the customer service department is not worth it if you don't have a family member or know someone in the company.


On a typical day I am processing orders, giving quotes to customers and answering all customers' queries through phones and emails. This routine unfortunately seems too monotonous and not too challenging. I have however learned how to solve numerous problems by collaborating with different departments and ultimately looking out for the best for customers. 

The management could be better as it seems there is no direction in the planning of the department and they try to implement strict rules. Training is also not very organized nor clear. Co-workers are fun to work with and friendly too. 

The hardest part of the job is trying to finish all the tasks in a very short time. The timing is not the hardest part, but the fact that this can get stressful, especially when breaks are not allowed much. 

The most enjoyable part of the job is being able to work with others and collaborate with different departments.

I felt compelled to write a review on Misumi because I’ve been working here for 10 months now. It is absolutely, hands down the most positive work environment you could ask for. I have worked at several companies and felt completely stuck and miserable, Misumi is the opposite, they are always seeking YOUR input on how to grow, and are proactive in growing your skills.  Your are always reminded how much you matter. The work life balance is very good as well, but more importantly they will work with you to determine what works for your life. There is no evil boss, or back stabbing co workers, you will find open doors and loving community. The CEO, makes sure he is visible and approachable. He has a meeting once a month with everyone in the company to give us updates and advice on improving ourselves and the company’s success. 

High tech warehouse, and it's actually pretty amazing in it's capabilities.
It will never get there at this rate, it will never touch what it's capable of as long as key management people are in place.

Corporate supports the culture of mismanagement.
 They lose great employees to keep the bad managers that seemingly run them off in the first place.

Abysmal safety record, as there was no actual record to be had. It was swept under the rug. 

Metrics over people. Fact.

If you get hurt, prepare for them to critique every single thing you do, including reviewing the cameras. But key they take no responsibility or ownership of the problems.

Tone deaf and partial to favoritism - and some micromanagement.

They have NO IDEA on how to schedule shifts.

Stay clear, there's much better to be had out there.  

No work life balance- you're expected to work 60hrs week including weekends. Manual processes and everything has to get approved by Japan. Japan calls the shots and doesn't care about American culture- putting numbers in front of the people every month. No training provided and culture is all about choosing work over personal life. No sick days- if you are sick, that's coming off your PTO. Revolving door for temp workers. Expect to work on vacation and on holidays. Management supports bad behavior as long as you never call in and work overtime. No assistance for continuing education and Senior Management only cares about putting up a good face to Japan. 

Culture is really bad- The pay is good, but not worth it.

Very poor management, favoritism, chaotic work days and toxic environment. They do not care about employees, and not show any appreciation for hard  working and good employees. The supervisors are afraid about experinced employees,  with profesional attitude . They preferred weak people on their team, to be more easy to control . The upper management and HR depart. cover and protect the stressful environment. 
Do not loose your time, energy and effort to apply for hiring with this company in special for any  customer service positions. You will regret shortly!

I really disliked my time with Misumi. The company culture is regressive, and there's no welcoming of good and new ways of doing the work. The thinking is left to the "bug boys" and the rest better fall on line. There's zero work life balance, if you think that working over 50hrs a week and during weekends brings you "honor" then you will love this place! A single working mom? Not for you I'm afraid! A woman? Ha! Keep working that same position for 5+ years and MAYBE you will get noticed. Overall, I hate this company. If you are interested in a position there, my advise is to RUN. 

1. Two years ago Misumi was growing and a great place to work. We received great support from management at all levels. 
2. The comission structure had unlimited potential fro real go getters
3. The culture has changed in the sense that Management is micro managing daily routines, has inundated us with more paperwork which has limited outr time to be in the field selling.
4. The commission structure has changed , Commissions have been capped, Commisions are no longer merit based on sale but have become more subjective based on management scorecards which are non=sales oreiented.

Top Job Titles	Average Salary
Sales account manager 8 salaries reported	$91,250 per year
Associate product manager 1 salary reported	$80,000 per year
Customer service representative 5 salaries reported	$21.30 per hour
Procurement specialist 3 salaries reported	$23.83 per hour
Sales specialist 6 salaries reported	$70,000 per year

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