customer service representative

account executive

customer success manager

regional sales manager

product designer

Mitratech

I was hired to assist with upgrading one of the flagship applications, which was sorely out of date, to the point of being insecure, and at the verge of failure.

The head of the department stymied every attempt to fix the years of accumulated technical debt, and undercut our teams manager (who was excellent) at every turn. Our department was micromanaged to the point that during the three months I was there, literally nothing could be accomplished.

Clients were regularly sold things that did not exist, and could not be provided by the existing system.

The department head treated the entire team as if they were dishonest, lazy, untrustworthy, and stupid. He regularly made requests that indicated an utter lack of knowledge of the technologies used, or technology in general. Developers were not even allowed the passwords to their own workstations, which meant that multiple times per day, we would have to have our manager type passwords for us, so that we could do even routine work.

It was believed almost universally that the department head had software installed on workstations that would allow him to know if anyone attempted to communicate with the CEO. The CEO claimed to have an open-door policy, but was never present or available.

Someone always had to be on-call, as the system went down multiple times per night, and any attempts to fix or improve this were shot down.

Morale was terrible, and the sales team was given unrealistic goals, and I heard from more than one person that there was no reason to even learn their names, because of high turnover.

I would describe the company culture as one of fear, mistrust, and dishonesty.

On a typical day in the engineering department, I would get in, meet for my stand-up with my team, receive guidance on what to do next (e.g. priorities/outstanding tickets), and get to work. If there was a need for guidance, my manager was right next to me to help at any time.

I learned a lot of new skills at this emerging company that is rapidly expanding into the realm of legal matter management. They have a huge share of the market in a realm that is quickly becoming digitized. 

The management is very relaxed, no micro-managing, and as long as you get the work done there's no need to worry. Even then, all you have to do is reach out and communicate. They're realistic and are very understanding.

You can expect to interact with a lot of young, enthusiastic, and fun individuals who really enjoy their time and put in hard work to get the job done. People spend time with each other outside of work, play basketball, ping pong, Foosball, board games, as well as a lot of community service with one another.

The hardest part of the job was certainly the learning curve with regard to the processes and the culture. I had to really change my mindset from my previous job (which was primarily cubicle/isolation) and learn how to work with the team and communicate.

The best part was certainly the people. I couldn't have asked for a more reliable and enjoyable team!

I love working at Mitratech. I'm excited to go to work each day and my coworkers are passionate and enthusiastic. However, middle-management is in shambles. Managers have little to no understanding of the day-to-day work that teams do and cannot offer technical mentoring or advice. Managers provide little to no value to employees.

This contributes to the issue of compensation. When co-workers and teammates leave the company, the employees who remain are expected to perform all of the work that the previous employee did in addition to their own, without an increase in compensation. There are plenty of opportunities to take on responsibility and provide value to your teams and your peers, and while this will regularly get recognized in all-hands meetings and employee reviews, increases in compensation are almost non-existant. After working there for 2 years, I realized that if I left the company and got re-hired somehow I would have the same pay but drastically less responsibility. It's hard not to feel taken advantage of.

It's a great place to learn and grow as a professional, but it is absolutely NOT a place to build a career.

talentReef is an exceptional startup that is vibrant in its winning spirit and celebration of excellence. It is a fast paced environment, where the climate changes with "Deal of the Day" and while that isn't for some people, it is a true encapsulation of startup tech company in rapid growth mode. The leadership is a mixture of seasoned veterans and young smart go-getters who are cutting their teeth on their first role of command. It is that type of environment where you see 50 year old veterans collaborating with 26 year olds in a harmony that shouldn't exist but it does and shines.

Needless to say that in order to enjoy this fast paced environment, you need to be smart, hard-working, and able to adapt. If you can't, you probably won't like working here very much, but if you want to make a lot of money and move up fast in your career, then this is a great place to work.

I worked on the same floor as the CEO and never met the guy. Weeks into my time at Mitratech, I had to ask somebody if the man leading an all-hands meeting was the CEO - it was.

When I gave notice, they asked for the rest of the day to counter. I agreed not expecting anything to come from it. Just before a team meeting at lunch, I was pulled to the side, asked to sign exit papers, and walked out the door without the chance to talk with anyone. I then understood previous employee disappearances that management "could not discuss." They let remaining employees speculate that the former employee was fired or such, rather than admitting there could be better opportunities for some people.

The lack of coordination between the implementation consultants and the customer support team is a constant problem here. It's a major source of frustration for both the employees and the customers. I was recently working on an implementation for a large client. The client had a very specific set of requirements, and I worked closely with them to ensure that their needs were met. However, when it came time to go live, the customer support team was unable to provide the necessary support. This resulted in a number of problems for the client, and they were understandably upset. I tried to explain to the client that the problems were outside of my control, but they didn't want to hear it. They felt that I had promised them something that I couldn't deliver. In the end, I was forced to apologize to the client and offer them a refund. 

One of the main things that drew me to talentReef was the company culture. The talentReef team is fun but driven and allows for a good dose of competition and a passionate working environment. 

In terms of career advancement, there is a huge benefit to those who work hard and have ambition. I've seen a good share of promotion and opportunity for myself and my coworkers in the time I have been here. 

Leadership team is approachable and accountable, which lends itself to the open communication within teams and across departments. Our teams fight for our clients every day and truly care about their relationships. 

It's a great place to be and I am excited for the growth (personal and professional) to come through my time here!

A great work environment and culture to work, learn, and grow. There are many opportunities for job growth/career changes and the like.

Senior mgmt is generally very friendly and open and are very transparent and candid about the company's objectives/goals and how it is performing towards achieving them so I see that as a huge positive.

To me their products are more interesting from the perspective of what they are intended to achieve rather than from their choice of technology stack.

Mitratech is a growing company in the software as a service industry. They have offices in Austin, Houston, Philadelphia and London. The company is managed by a team of outstanding leaders in their respective field and are always operating under an open door policy where you can go engage in conversation with them about various topics concerning the business or your department. The leadership team is open to ideas on changing business practices and procedures that will help the company grow and grab more market share.
Turnover is low in certain departments and higher in others. Overall the company culture is one of working hard and playing hard.

Typical days include projects or requests with your team or client. Depending on the job, you are doing a lot of hands-on work which is nice to run your own process to get requests done. 

CEO and executives are really showing up to the teams with status updates across departments and honest review of our business and it's been really helpful throughout 2020-2021 while we are all home. 

Hardest part of the job is keeping up with work when there are product or time constraints. 

The people are by far the best. Everyone is really up for challenge and ready to help anytime you need it. Messaging or phone call / video calls are really helpful. Plus always fun to get together for happy hour/whatever to catch up with people! 

Top Job Titles	Average Salary
Customer service representative 4 salaries reported	$42,625 per year
Account executive 3 salaries reported	$74,000 per year
Customer success manager 6 salaries reported	$79,000 per year
Regional sales manager 3 salaries reported	$83,333 per year
Product designer 2 salaries reported	$90,000 per year

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