retail sales associate

retail sales manager

real estate manager

administrative assistant

district manager

Mobile Generation

Working at Mobile Generation is like living in a nightmare that never ends. A typical day at work involves lying to customers, pushing them to buy overpriced and useless accessories, and dealing with their complaints and frustrations. I learned nothing but how to be a dishonest and unethical salesperson, and how to lose my self-respect and dignity. The management is a bunch of clueless, outdated, and rotten dinosaurs who have no idea how to run a business or treat their employees. They are only interested in making money by scamming customers and exploiting workers. The workplace culture is toxic, hostile, and oppressive. There is no teamwork, no support, no feedback, and no recognition. The hardest part of the job is enduring the constant stress, pressure, and humiliation from the management and the customers. The most enjoyable part of the job is when nothing is going on, which is rare, because there is always some problem or issue that needs to be resolved. I would not recommend working at Mobile Generation to anyone who values their sanity and integrity. It is a horrible place to work and a disgrace to the wireless industry.

The only reason to ever work at this company is to have it on your resume.  As a Verizon Indirect they have predatory practices when it comes to customers.  

All products are upcharged and they incentive employees to very shady with customers.  The prices for devices ae different from those listed on Verizon's website.  They will also mislead you with package offers that are designed to maximize profit.  For the customer this can often mean spending more on accessories than the actual MSRP.  They will also sell Pre Owned devices not acquired from verizon at the price of a new device.

Below average compensation, schedule changes without notice, minimal staffing at all locations does not make for a gealthy working environment.  They try to incentivize employees to participate in contests to take focus away from the poor pay.  These contests are specifically constructed so only certain employees are actually able to compete.  

Upper management will try to wine and dine you within the first few weeks to distract from all of these negatives.  Their whole mission from the moment you walk into the interview is to sell you on this job.

When I first started with the company, it was exciting! A young company, with young upper management that seemed eager to change the way of doing business and putting their employees first. After switching from another indirect provider (and taking a significant pay cut) things were great for the first few months. My stores out sold their goals and my staff was living the dream. Then the commission change happened. They introduced a new convoluted system of how your commission was earned. Normally in sales, when you sell a product, you know you make a fixed amount or percentage of that sale. With their system, you could very easily lose money by not selling products their way. This encouraged people deceiving customers and/or reps turning away customer and being unwilling to help because it directly hurt their paycheck to make the sale. Upper management’s response was, “if they’re not going to sell our way, we’ll hit them in the pocket book until they quit.” There were several situations I observed with other stores staff blatantly cheating customers, which was left unresolved. Regional management would make their visits to the stores and arrive in a Metallica t-shirt smelling of marijuana. Very unprofessional.

If you are open minded and willing to learn within your time here, you will do just that.  Mobile Generation is truly a family feel. With a family comes responsibility and some are unwilling to follow through on their responsibilities. I have been open minded in my time here while willing to listen and take direction. It has paid dividends in my career and has helped me grow as an individual in and outside of work.  I have had exposure to a ton of really GREAT people here but that was because I was willing to open up, understand that a job/career can be challenging but at the end of the day it falls on YOU as a person to make it what you wish. If you carry these values and are willing to work hard, you will have a very positive experience at Mobile Generation. Pay is consistent and can be better the harder you work as the commission is very egregious compared to competitors.  Very reasonable leadership so long as you do what is asked for your role. Culture is what you make it. Leadership has worked hard over time to create a positive environment while also being fair for time off or personal requests. Again, it is what you make it. Still here for a reason and a lot of that is stated above.

I love the work, the customers, the products we get to move, but the pay is literally the only thing wrong with this company. 
A typical day at work begins with greeting several customers, checkin inventory for the day, checking work email to be up to speed on any sale or special going on and then helping customers find products that are right for them and give them the best possible customer service. 
I love it, I've gotten plenty of compliments on how great the service is and how no one else has bent over backwards to help them in their predicament. I love helping people, its rewarding.
However, working for this company is not.
The hardest part of my job is the pay. It really doesn't pay for what we are required to do. This escalates when one is having a bad day and an angry customer may come in.
The best part of my job is being part of a great team that allows for growth and freedom to problem solve and resolve issues on a daily basis.

Working for the company you will be a sales representative.  Your expectations will be competitive to others within the company and your pay will be entirely based on sales at the mercy of customer traffic.  The benefits offered are fairly terrible and advancement opportunities will be used to entice you to stay within the company, however there will be no promotion.  They say they will hire from within the company, but they do not.  There will be competitions for prizes within the company however the competitions will almost always be rigged or modified to benefit representatives who are favorites in other districts or regions of the company.  Overall its a decent job but not something that is tolerable for long job lengths.  I would consider this a resume builder and an introductory sales position that can pay well given its cons.

I was told I would make 45 to 50K A year and they beat that ideology into your head during the interview the offer and the training.  You could make $10000 in profit in one month and you would not see a penny of it  They use deceptive packages and charge extra fees to customers if they do not take the package.  Force hotspots and tablets on 2 elderly accounts and tell people they have to get these devices to change their plan they are deceptive liars and do not care about their lower employees.  Little to no traffic and you will be blamed for it with a no  excuse  Mentality.  District managers are ill trained and do not know how to do the things they expect of you example given a fat PE teacher.  Strongly recommend you look elsewhere they will not pay you what they tell you they will.  6 years of wireless experience and they paid me $11 an hour with that qualification

Where can I start. They promise they have a family oriented company but the only thing family friendly here is the higher ups hiring personal friends and family to work here with little to no growth in the company. Then you’re pressured to lie and deceive to customers about a device payment promotion. Your store manager will openly steal sales and upper management will turn a blind eye at your store manager for being hours late but your written up if you’re 5 minutes late or happen to miss a bus. The amount of times I had a customer come back to me regarding a promotion told to them the wrong way is insane. They screw over customers to make themselves look good amongst their group of sorority boys they call management. Get out while you still can 

I enjoyed my job and role within the company for the most part. I also really enjoyed the guidance and coaching I received from my direct supervisor. However, executive management appeared to be disorganized and aloof in regards to my store location or any of the most important needs and challenges of the Wisconsin market. They never seemed to have the right priorities or be keeping the interest of all employees working for them in the forefront. In short, all of us at my store location felt disconnected from the rest of the company and forgotten, even under the most urgent circumstances. I might have had a much different experience with the company had I worked in a different location and market.

This company was awful to work for. I came to them from many years of experience at an identical job. They set unrealistic daily goals. Upper management was extremely close minded and simply want robots as their team. The pay is minimum wage plus commission. The commission payouts are based on metrics that are  categorized by points, extremely confusing too. They often sell "bundles", which are just a way to get customers to pay for things with a low cost. If you are in the industry, I recommend locating a job with another indirect agent. This one is horrible. My manager said this to me once; "Well, the customer never really knows what they're paying for, so we don't need to start telling them now." I will never forget that.

Top Job Titles	Average Salary
Retail sales associate 40 salaries reported	$59,000 per year
Retail sales manager 13 salaries reported	$67,000 per year
Real estate manager 20 salaries reported	$70,000 per year
Administrative assistant 20 salaries reported	$46,500 per year
District manager 11 salaries reported	$98,682 per year

Working at Mobile Generation: Company Overview and Reviews

Mobile Generation

Mobile Generation Ratings

Popular jobs at Mobile Generation

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected