barista

general manager

assistant general manager

miner

opener

Moka Coffee

Store culture was great. Fast-paced, hard working, and with people who really cared and tried to do a good job. Manager, Assistant Manager, Shift Leaders, and long term employees were earnest, kind, understanding, and helpful. Everyone at the local store level cared about getting the job of selling coffee done, and worked together. I have never been in a better workplace environment, and that is due to the people at my store. I felt safe and cared for, was able to take time off if I needed it, was able to adjust my schedule as I needed it, and did okay on tips.

HOWEVER, the owners and upper management do not care about their employees. Frequently General Managers got burned out due to lack of support. In situations of extreme heat and cold, (when the air conditioning/heater systems were broken) owners refused to close the store, putting employees in danger. Owners refused to allow customers to tip on card, denied employees tips for being as little as 2 minutes late, and insisted that employees clock out before tips had been split (often an hours-long task). At one point they offered employees out-of-state healthcare packages on very short notice. Pay was low, although admittedly not criminally so.

Overall I enjoyed my time at Moka. But this was due to a solid store-culture held together by awesome General Managers. All of those managers have been driven out by incompetent upper management.

The manager that I had wouldn't schedule me nearly as much as I wanted because she scheduled the more experienced people more. I needed more experience on the job, but my shifts were spaced out very far apart and I was given less than 10 hours a week. Even my other coworkers noticed and tried to give me their shifts because the manager overscheduled them (they had about 40-45 hours a week). I had requested for 30-35 hours a week when I applied and I asked the manager to fix it but she made several excuses. I did not end up making as much money as I needed to at this job due to this problem with the manager and I had to get a second job. 

However, a good thing was that the company trains you very thoroughly. You get an entire week, and each day is devoted to a different role. There is car-running, barista, cashier in the lobby and window, dish-washing, stocking and closing clean-up. The job can be stressful, especially in the morning. The customers are nice and friendly, very fun to talk to. I never had a super rude customer. For the most part the coworkers are nice people, just beware of in-crowding. The tips are nice and the pay is pretty fair, and I did enjoy learning to make new drinks.

The work itself is easy, and if you open, it's not too bad overall. I went in as a closer, though, and found it honestly pretty bad. No support from morning staff ever, even after meetings about it, huge lack of shift leads/management, leaving barista level staff to count drawers and do some of their duties without compensation. The tips if you close are minimal, and they're split between too many people in the morning to even matter. 

Upper management does not care about your managers, so they are often frazzled and overworked, leading to a chaotic work environment, huge turnover. I was training people after a month of being there, and this was my first job! Things were constantly broken in my store, including the pin pad where people pay and see that they can tip, leading to less tips because upper management couldn't care about us enough to give us a new one. Something was always broken in my store, and it was annoying to constantly work around. 

I worked at MOKA for multiple years, starting as a barista and working my way up to a manager that assisted in running multiple locations. The upper management had incredibly ridiculous expectations of their staff, from baristas to managers. High school students expected to work holidays with no holiday pay, managers left to their own devices to handle facility issues out of their expertise and no autonomy to make decisions for their store, while simultaneously having little to no communication with upper management. Staff had to work under bad conditions on multiple occassions. I spent many years trying to work with other staff to make this a great place to work, but the backbone of upper management and ownership was just too weak. I would not recommend working here, even just for part time. They always ask you for more because the turnover is so high. 

I had a very supportive group of coworkers at my store that I made great friendships with. While management could be difficult to communicate with at times, they took care of a discrimination and work harassment situation very quickly, kindly, and professionally. I think with my experience, my pay could have been higher, but they implemented credit card tips very shortly after I got hired. They never made us look for shifts to cover if we needed off or got sick; our manager always took care of it, no questions asked. Overall, could have had better support from the higher ups and better pay, but it's a great job if you're in school or looking for a laid-back part-time job. 

Overall, my job experience at Moka was great. I walked in with no coffee experience, but they teach you everything you need to know on the job. By the end of my training I felt very confident in my position. I loved my manager and my coworkers. The customers were always very fun to chat with as well. Sometimes the rushes get quite stressful, but you just have to to focus on one task at a time and work together. My manager was very flexible with scheduling, and time off. I really recommend working here, especially if it is a first job. 

- We go out to the customer on the Drive Thru which is a ton of fun. The customers really appreciate that we do this. 

- I learned how to treat customers well and how the simple things can make a big difference in someones day. 

- Management, spends as much time as you need to be very comfortable with your role. As long as you are the kind of person that likes to "Follow Process" you will excel at MOKA. 

- The hardest part of my job was when my coworkers would call in sick the last minute. Most of the unreliable ones are gone now though. 

- Working with fun people was the best part of my job. I hope to work there again someday. 

You will not get raises at this job! They said that they were in the process of rolling out card tip, a roll out of like 6 years. They want you to give 110% to the company, but the company will give you nothing in return! They will work you to the bone, and won’t give you a raise because it’s easier to just replace the employees with new people then to treat the people already working there right! They treat their general managers bad, expecting their managers to work 50-60 hours a week consistently with no compensation. They don’t realize that to keep their good employees, they have to give them raises and treat them right. 

I liked working the afternoon shift for this job. During the morning rush I felt as though it was too stressful for what I was being paid. There would be too many people working at a time and you made minimum tips. Lots of pointless tasks that did not need to be completed multiple times a day like they made us. Could easily find better systems for completing some tasks. Was a widespread and large company however somehow couldn't afford to just install a speaker for the drive through and we had to to stand outside in negative temperatures and take orders. Felt very burnt out after each shift

MOKA is a group of coffee shops focused on delivering great customer service, and helping employees develop their leadership and communication skills.  The company offers health insurance, 401k, and PTO.  The most enjoyable aspect of the position is working with passionate co-workers who truly care about their work and working for their teammates.  I would recommend MOKA to someone who wants to work hard, and grow!

Top Job Titles	Average Salary
Barista 15 salaries reported	$12.32 per hour
General manager 8 salaries reported	$53,188 per year
Assistant general manager 2 salaries reported	$16.75 per hour
Miner 1 salary reported	$55,000 per year
Opener 1 salary reported	$14.00 per hour

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