security officer

public safety officer

law enforcement officer

armed security officer

human resources assistant

Monterrey Security

The job can range from exciting, bearable or terrible depending on your personal demeanor, physical abilities and previous experience. Meaning if you don't seem like a people person management will make you stand in a dark corner and guard a broom closet. (which isn't a bad thing exactly, but if you are not a people person you have been warned). Basically if you come in with any previous law enforcement or security experience they will put you in positions where you can put your experience to use but you will still get paid like someone who has no experience. 

Day to day on this job is hard to describe because the job literally changes day to day and differs from site to site but the hardest part of the job in my opinion is the lack of stability. If you want to make decent money at this job you will have to take jobs at different locations in different towns ranging from suburban Chicago, downtown Chicago and even Indiana. There is a good chance in a year that you will work at a dozen different locations and you will probably not work with the same group of people twice, now if you like this kind of thing than this could be a positive.

This company however has very little up side with the negative aspects far outweighing the positives.

Management lies constantly (lies about shift times, lies about free lunch being provided, it isn't always provided and they don't tell you when it won't be provided, they also send email's asking to take money out of people's checks for food costs or they threaten to fire you). Their human resources department also will change your start time and work site without a phone call for confirmation.

Monterrey does not background check the majority of their workers so you have no idea if someone you are working with is an ex-felon/sex offender. (They do this through a legal loop-hole they do not hire security officers they hire 'consultants')

This is a good place if you really need extra work and your willing to deal with being in business with sketchy people. It is good to fit into a busy schedule as they (usually) go around your schedule very rarely calling you in.

Basically to sum it up, the company will treat you like expendable trash because their are 100 people to fill your spot because they work A LOT of high profile sporting events/entertainment festivals in the greater Chicago area. They will only keep you around if they know your useful since you already work for cheap.

I went in there with a good visual on the company but in time monterrey showed their true colors. Like I said no matter what background and qualifications you have you will never move up unless you kiss axx. I saw so many good officers with outstanding backgrounds, knowledgeable in security operations, and in venue aspect also. And well you will think he would be the next supervisor. But instead they will put another officer who does not know the venue or the whole security operation of the venue. And due to that he would ask advice and what should I do type queation as a supervisor to a plain security officer.  I would think ok well he just needs a little knowledge of the venue and I i talk with them and find out more about their background and qualifications. It becomes clear that monterrey does not know what there doing, and the fact that the other most qualified perso. Didn't get the supervisor position made it seem suspicious. Throughout time I find out later that the less qualified person who became supervisor had external ties with monterrey supervisor. And he started getting paid more than most supervisors. All because he was a known person externaly. I call that political, and hypocritical b.s  security consultants lmao. How can they say they are a security consultant with this type of common b.s even customers experience monterrey quality service as a joke and most of the worker aren't even taking it seriuos in the job I've seen some wrong shet in there 

I've worked for multiple companies during my career, and Monterrey has been the best by far in all regards, BUT that doesn't mean they couldn't get better.

Much like any job, entry level sucks, but Monterrey is the type of company that if you work for them, they'll work for you... It is very easy to be just another face in the crowd, and it is almost equally as easy to be a name the owner knows personally; they have some large, high profile accounts, but they are still a small family business.    They're management team is so so... there were a few good managers if you work at a regular post, but dealing with the people in what they called "events" was usually a hassle, a hassle that may or may not be worth it depending on the event you're trying to work. Every time you see the owner though he's usually angry at someone, yelling, or trying really hard to not yell and fake a smile; he seems like an tool, but I probably would be too if I owned the place.

Bottom line if you want to make money here get your PERC card, and try and get at a regular post, and do events as needed. Learn to play the game with the managers, they do have their favorites, and if you're in with one it seems the others start to fight over you...lol... its almost flattering. You will not make a decent living just doing events, unless you are an off duty cop making a high rate to ultimately do nothing from what I can see.

I've been with Monterrey Security now for about 7 months and can say that I've seen plenty of pros and cons(listed below) when it comes to working for this company. 

PROS:
* Flexible scheduling- you work when you want to work (As someone with a FT job I like that I have the opportunity to make some extra $$ but don't have to stay committed to working X amount of hours each week or a certain schedule.)
* Easy $$ (For Event Staff, 99% of the time you're posted somewhere and just stand there assisting guests by scanning tickets, finding seats, or answering questions.)
* Able to see free shows/games and sometimes even see/meet "celebrities".
* Plenty of events to work


CONS:
* Working with a lot of "young kids" (I'm over 25 and feel like a lot of times that the 16 - 18 year olds do not have a very good work ethic and act immature at time. Example: I've seen people pull their phone out to text multiple times even though it's against company policy OR not properly doing their job)
* Never enough Supervisors/Leads for events (plus no way to communicate with them since majority of the time you do not have a radio.)
* Most events are unorganized and we're not supplied with important information
* Some members of management/HR/administration do not know how to communicate professionally

What is the best part of working at the company?
The events! It’s amazing to witness the ins and outs of what it takes to put on a great show and provide a safe space for customers. 

What is the most stressful part about working at the company?
The people. You have to learn to adapt to different attitudes and not take things personally. 

What is the work environment and culture like at the company?
It’s laid back yet serious. The events can be fun but we have to stay focus on the job at all times to ensure the safety of everyone. 

What is a typical day like for you at the company?
I have the pleasure via promotion to work in a Chicago Park District. Gately Track and Field is my site and I run the front desk while also being event security. My day includes: answering phones, taking payments for events/ activities/ writing incident reports/ monitoring the front door, assisting patrons with first aid needs, opening the building/ closing the building/ making copies/ assisting patrons with equipment, overall customer service.

The only good part about the job is the co-workers. Management doesn’t truly care about you. I had COVID and not even one dime they gave me nor one call to see how I am. I almost got fired for being out for COVID. They don’t take the time to hear the employees out and that’s why they have a high turnover rate where many guards leave. No communication with the upper management so don’t even try to contact any of them because they won’t answer or they won’t help you out. Calling off is the worst thing you can do even if you get in an accident they write you up for not giving time in advance . TIME iN ADVANCE! HR is a joke. You have any issues and they don’t answer or try to help. Only good people there are the co-workers cause they deal with the same scenario you do. So unless you super desperate for a job, don’t care about no time off, no benefits, no raises (and if they do it’s only a quarter), and no true help from the management PLEASE DONT APPLY. it’s not worth it. There is other security jobs that pay more and are more caring for their workers. 

The lack of communication and lack of organization this company has is appealing. Show up to jobsites with asking management prior to event where to go and what to do and they don't even have a clue. You help them as much as you can until they start taking advantage of your kindness and abuse you. You work long hours at times with no breaks, meals or even given proper uniform. It's always a scramble to get things done properly and if something should go wrong you have people disrespecting you from clients to management. The work culture is extremely toxic with coworkers badmouthing other coworkers and mana9. Lack of training on site and don't have properly certified guards. Realistically you learn the basics on your own and with what the very few decent people show you. They should invest in their employees and ensure retention because it's a revolving door.

Working for Monterrey Security was an job that I had my most difficult time with though the job was easy. At work the process of signing in would be frustrating. We would have to call in and give the operator our ID number, which sometimes would not even be processed which you will miss pay for that day. I enjoyed working with some of my coworkers, though times some would not communicate with task that need to be accomplished before day is over. Certain coworkers would make the customers feel every uncomfortable to come into our environment for assistance. So everything would fall on me on the 12-8 am shift.I had a situation with a coworker of mines the was very disrespectful. I called my supervisor to confirm the task that needs to accomplish and communicated to him the problem of the situation I called a meeting and it wasn't handle appropriately.

Very little room for growth here. If you want to grow and gain a managerial position, it would be best to apply for a different company. This company is a good place to start in the work force. But you’ll never see the opportunity for growth, no matter the credentials you hold. This is also a good second job. Pay rate is low and the company does not compensate for experience or years of service. Benefits are also nonexistent even for supervisors and some managers. Lastly, front line staff are treated like second class citizens within the company. Staff in headquarters treat staff that are out in the field as if they don’t belong. This occurs when coming to the office for a meeting or to pick up materials for the day-to-day operations. Company could benefit from unionization!

This job begins and ends with poor management. Management is unprofessional, practices high favoritism and other ism's, very unfair and unbalanced in positions at workplaces, advancements, and work availability.  You don't get to see Cub games, you may see Bears games depending on a lot of variables. You may get to see some concert acts as well. Overall, this job practices high favoritism, pay is low and sometimes incorrect, management communication is one-sided at best. In inclement weather, you are responsible for dressing according to weather and bringing things like umbrellas and descent ponchos for standing long hours with no shelter possibly provided to you. There is no storage for personal items and breaks are tentative and sometimes non-existent.

Top Job Titles	Average Salary
Security officer 10 salaries reported	$18.66 per hour
Public safety officer 1 salary reported	$21.33 per hour
Law enforcement officer 2 salaries reported	$40.00 per hour
Armed security officer 2 salaries reported	$23.75 per hour
Human resources assistant 3 salaries reported	$19.50 per hour

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