technician

counselor

caregiver

licensed clinical social worker

clinical support staff

Moonlight Mountain Recovery

Managment seems to care more about weekly gossip than tending to clients and providing a healthy atmosphere for clients and employees. Whenever there is any sort of error, it always seems to fall back on techs somehow and you better find the solution. Lack of communication and lack of support from house managers and regional manager make for chaos and a stressful, hostile environment. If you can't adapt and work under extreme pressure and take in massive amounts of information in a very short period of time then you will struggle and flounder and managment will watch and gossip about it later. There were multiple huge transitions happening and very little communication, trouble shooting or attentiveness from upper management. Meds were chaotic and unorganized between transitioning from different systems and different doctors, the house manager was unhelpful and down right rude and dismissive. There was so much room for potential there, the atmosphere wasn't ALWAYS bad, most of the counselors were great, the clients were great. Some days were busier than others, but I really enjoyed the work and daily operations, no day was ever really the same, things were always interesting which made way for personal challenges and personal growth. I really enjoyed the job as a whole, but managment can really make or break a company and here they seemed to thrive on favoritism and passing the blame onto someone else. They also did not provide stream lined, sufficient training. You have no choice but to be highly adaptable, learn as you go and think on your feet and constantly work under pressure when the house manager expects more and more out of you and you continually have more added to your plate and anything can happen on a day to day basis. Don't expect any support while learning (or self teaching I should say) the entire intake process or during daily med pass when you have clients waiting for meds, another line of clients waiting for u.a testing, counselors that need group packets printed and stapled and another client with a question and a whole list of stuff to do and phone calls to make while the house managers sits at their desk and watches tiktok or scrolls through Amazon. OR if admissions schedules back to back or double intakes. Good luck to you. Don't expect the "on call" clinical staff to answer the phone when they are needed either. I was never late and worked over time constantly, turnover is extremely high, because they can't keep  staff at specific locations, my house manager was extremely rude..They will not hesitate to let go dozens of staff members go at once with absolutely zero notice when needs and requirements change.

A typical day at work I am super busy, but it's still enjoyable. The work is easy enough, and if it's difficult it is in a mentally enriching way. 

You learn many things about the way people behave, how to speak to others/practice trauma-informed care, and how to develop personal boundaries. You will learn many other things about substance abuse and how to prevent it. 

Upper Management is horrible. They laid off dozens of people with no notice when closing some locations because of money issues. They uprooted the recovery of many clients just because they wanted to save a buck. They were knowingly hiring people they knew they couldn't afford to keep paying. When they laid off dozens of people, they kept only people who did not know how to properly do tasks, disregarding those with more experience who had been there far longer. When anyone tries to speak up, they get cornered and antagonized for having the wrong opinion. 

The Techs at the bottom of the chain are treated as disposable, that they do not matter, when in fact they have the most interaction with clients and are almost the most important factor in a client's recovery after their meetings with counsellors one-on-one that do not happen often. 

The turnover rate is very high for this reason, but the techs that do stay are some of the most amazing, understanding people you will ever meet. It is a great shame these amazing people who care so much for the clients are at the bottom of the cooperate chain. 

The hardest part of the job is split into two things. Watching the clients you grow to care about fail in their program, and the management that exists to make you feel useless. 

The most enjoyable part of the job is the coworkers down at the bottom with you, the clients who come in that are struggling, and watching those clients succeed and become real functioning people again. 

The job of a recovery technician isn't particularly difficult. You pass meds, conduct drug tests, check chores and are basically there to make sure the clients are okay. It can get stressful if there's conflict with the clients, you need to be good at deescalating and setting boundaries. It can be busy around med times or during intakes. Unless you want to become a house manager or are going to school to be a counselor there are limited advancement opportunities. 
The worst thing about Moonlight Mountain Recovery is the upper management. Condescending communication and lack of support are rampant. If a mistake is made by anyone in admin or the PA they will find a way to blame a tech for it. The PA is openly hostile and technicians are punished if they stand up to her. They are chronically understaffed but keep taking on more clients and firing people constantly. 
I would recommend this job if you are a person in recovery who wants to pay it forward (you need at least six months sober I think), you're trying to get your first healthcare-related job, or you're going to school to become a counselor. Otherwise, there are much more positive places to work. 


Employment at Moonlight Mountain Recovery is truly fulfilling. Each day presents a fresh challenge to conquer, and I relish the diverse range of tasks and the gratification of witnessing successful outcomes. Collaborating with a fantastic team of individuals allows for the exchange of thoughts and experiences, bringing a variety of perspectives that contribute to a comprehensive understanding of specific aspects. The most challenging aspect arises when a colleague becomes entrenched in a singular approach, hindering progress. On the flip side, the most rewarding part of the job is observing clients acquire the skills necessary to lead the life they aspire to.

Total chaos due to lack of staffing. 25 clients to 1 staff member onsite. What to expect: Trying to pass meds to 25 clients and tend to multiple people's requests, needs,wants, and constant conflict desculation with no other support to help in emergency situations. Admits that show up unannounced leaving you feeling unprofessional due to lack of communication and supports from administrative staff that rarely step on site to meet clients face to face. Constant policy changes that are not enforced and leave you feeling confused and micro managed. This company moto should be just do it and don't ask questions. I think this mostly because management and directors really don't know why some policies and procedures are changing because ownership pulls things out of their rear end.

I’ve had two separate employment experiences with MMR. I worked for them as a NOC shift tech, and again as a swing/dayshift tech.

The work itself isn’t hard. Most of what you’ll do on a day-to-day are behavioral notations, medication passes, intake paperwork for new clients, and contraband searches of the household. As a Recovery Tech, you’re really there to keep clients accountable and committed to their recovery and themselves. 

In the beginning, there is a large learning curve, but the company as a whole is very forgiving of rookie mistakes and will opt to educate instead of reprimand. For someone who is new to healthcare or substance abuse counseling, it will be a bit of a culture-shock at first. If you give it time and soak in as much as you can within your first 90 days, you’ll do just fine.

Strong boundaries for this type of work is a must. You can’t be afraid of being the bad guy sometimes, but the work itself is rewarding and meaningful. MMR is a great introduction for people who care about people, and want more out of their work. 

What is the best part of working at the company?
Working with the client's helping them with learning to live their lives better and seeing them when they shiw progress 

What is the most stressful part about working at the company?
Being under staffed and wirking graveyard all the time

What is the work environment and culture like at the company?
Not alot of communication from supervisors directors,  the business has grown way to fast,  and the census is the main concern, and the screening for admitting clients needs to be improved, less mental health or have nurses on duty 24 hours a day

What is a typical day like for you at the company?
Mostly giving out medication,  the clients are put on so many medications that it takes alot of time to pass the meds, and the counselors have way to many clients to make sure they are getting the propper treatment

I am a counselor at Moonlight Mountain and work with a professional team to provide services to up to 25 residents seeking substance abuse treatment. I enjoy the team I work with and the clients and have dedicated my life to this type of work. The hardest part of the job at this time is not getting insurance approvals for clients to stay in the program for 30, 60, or 90 days. The most enjoyable part of the job is assisting clients that come in to the program hopeless, exhausted, and rejected learn to find hope, purpose, and a new path for their lives through the concepts of treatment and recovery. 

Working in recovery is very rewarding.  The most enjoyable part of the job is getting the opportunity to see people change their lives and overcome their addictions.  It is wonderful to see people turn their lives around and we get to play a small part in their recovery.  Work can range from relaxed to very busy depending on what is happening on location.  The behavioral health industry seems to be ever changing and it can be frustrating to work with changing requirements from state agencies or insurance companies.  This company adapts to the changing requirements and gives us resources to succeed.  

Moonlight Mountain Recovery has given me a great sense of purpose and makes me feel like I'm truly making a difference in the lives of others. I feel supported and heard from management and believe they always do their best to accommodate and solve any problems we may ever run into. It can be stressful at times working in this field but the reward is definitely worth it. My favorite part of my job is seeing clients succeed in the program because I am in recovery as well and was once in their shoes.

Top Job Titles	Average Salary
Technician 6 salaries reported	$18.00 per hour
Counselor 24 salaries reported	$75,000 per year
Caregiver 1 salary reported	$17.00 per hour
Licensed clinical social worker 29 salaries reported	$74,828 per year
Clinical support staff 15 salaries reported	$17.77 per hour

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