sales representative

brand ambassador

territory manager

territory sales

sales associate

Mosaic North America

I was eager to work here due to "Christian values" however I found that in the Waco, Texas site these values are far from expressed. In Waco there's a Day Habilitation center, foster care, and residential group homes. The Day Habilitation center has a very poor staff to client ratio, often times not the ratio they claim to hold to and be licensed for. It's not uncommon to walk in and see 20 clients to one staff because of a shortage of staff. The clients are supposed to have hourly engagement, but whenever I have walked in there on any given day the low functioning clients are farthest from the staff and only the higher level have interaction. I also find that the level of disrespect from the staff to the clients and to other staff not of  their own nationality is just unreal. I was in a training once and all that was said back to the trainer was complete disrespect and rude comments. As a DSA, my experience has been very frustrating. I was trained by someone who did not do anything she was supposed to, expectations for all shifts were not clearly laid out, and there was no teamwork from shift to shift. It was not uncommon for the night shift to do a no-call/no show and management all lives 30+ minutes away, so if you're at work you're stuck for a long time or if you live in town you WILL be called/texted/emailed OFTEN. If you don't respond to interactions on your day off, you get a firm talking to. Also, it is not uncommon to have to transport/supervise clients from other houses that you have never interacted with or be trained on appropriately. It is also common to be expected to take care of clients you have never been trained on, or who you have never interacted with. In these situations, training is in the form of a list of pointers and the bag of meds and you're sent on your way. If you want a day off or days off, good luck. You're constantly told "no, there's not coverage," because there's no staff retention. There's no staff retention because there's no proper training, so staff are either terminated for not meeting unknown expectations, or quit due to the lack of team work. Also, if on the rare occasion you do get off, you will be begged to shorten it, not do it, etc. If you help out and come in for the no shows or for when others have off, be prepared for management to demand you have a day off at a date they pick, redo your scheduled shift (ie come in later, leaver earlier), so that you do not have overtime AT ALL--never mind this is an illegal practice by the federal government employment/labor laws. The benefits sound great with  the initial low-level package being "free" but it does not include dental and has a high office co-pay and VERY high deductible. Lastly, the clients are not respected and most of the DSAs you will encounter have no understanding of People First mentality--seeing the person and NOT the disability. The pay is $8.00/hour and you do not get any sort of imbursement if there's an outing--staff pay for themselves.

What is the best part of working at the company?
The company supports growth. Professional development opportunities are abundant if you look for them. 

What is the most stressful part about working at the company?
The workload can be unrealistic if your in any level of leadership. You will be given enough work for 2 employees and not enough support to actually get it done. 

What is the work environment and culture like at the company?
Just like anywhere else, this place has its pros and cons. I gave a 3 star rating because overall most of my time at Mosaic was decent. I learned and grew a lot, and most of the time I was treated fairly. Which is all we can ask for in an employer these days. But I couldn’t give a full 5 stars because I saw plenty of things happen to others that simply was not ok. For example, if you don’t do as expected and basically do as your told 100%, there is a good chance you can get targeted by leadership and will find yourself unemployed very fast with little warning. I’ve also seen the leadership make changes so fast that there is no time to adjust and yet people are expected to just go with it and do as they are told. I’ve also seen leadership fighting amongst themselves publicly, disrespecting each other in ways that are simply unacceptable. Favoritism runs deep in leadership and if you can get on the bosses good side, then you can likely get away with anything. Which is problematic for people with ethics and values. The staff have to fight for what is due to them sometimes, which makes no sense because this is a company that portrays the concept of staff recognition and celebration. And they do things for staff routinely, but that’s all trickle down from the national level. On the local level, it’s not a daily priority. The idea of “accountability” is swift corrective action when you mess up with little to no support to actually correct the issue, which is quickly followed by termination when you don’t shape up quickly. 
I attempted to bring the inner turmoil to light before my time there ended by sharing concerns with the national HR, and it doesn’t appear as though anything has been done. Friends who still work there tell me it’s still like this. It’s a shame because there is solid bones in this company and at times in the past, things were not like this. Once upon a time the leadership focused on leadership skills and growth, team building and growth. But in the past year a lot of the high up leadership has left, at an alarming rate.

What is a typical day like for you at the company?
I worked in leadership so general hours were 9-5. Attended meetings in person and virtual. Made plans for care for people served. Provided training to staff to provide the care. Reviewed documentation and ensured quality of supports.

Originally hired on as a part time Walmart video game representative, Mosaic eventually was bought out and merged with another company, thereby allowing the Mosaic division growth with more clients.

At first, the company was decent enough, it gave me experience in working independently, working with different levels of store staff, and doing product resets.

Eventually the company started taking on more clients within Walmart, starting with the laptop department, which makes sense to do when the resets would happen every several months, not every week as nothing really happens in between the resets.

Then the company took on the camera departments in Walmart, and this is where the company I feel really began it’s decline.

Mosaic is by all means NOT a full time company, and what I mean by that is they only have full time positions for district managers, regional, and some employees at their office headquarters in Texas where they are from. Otherwise, the majority of their employees are part time, so they can avoid having to pay for benefits and the such.

I was hired on to work 19 hours, sometimes a pinch more if there were special projects, but when the company acquired additional clients and work beyond what I was hired on to do, the hours changed significantly. Suddenly I was working close to 40 plus hours, pay that was nowhere near enough, and work that was BEYOND boring, provided virtually no point other than to be able to secure jobs and work.

For example, the camera bar project was a weekly project where we would go to the department and have to audit for what was supposed to be an hour, whether the cameras were set or not. The problem, the cameras didn’t change for several months. We would go in, and spend up to three hours just standing there answering page after page of the same monotonous questions about each individual camera, whether they were still on display and stocked and priced, week after week after week. And guess what? My stores had theirs completed, nothing was going to change from one week to the next, so why bother with it?

The company became a ridiculous joke, having us work 40 plus hours, no room for promotions, no benefits, and getting no assistance on tools necessary for the job. 

My suggestion is to avoid this company at all costs, they make you work like a slave for what’s supposed to be part time, but you end up working full time.

During my time with mosaic I have noticed supervisors with a lack of communication and support for clients. 

Supervisors can be observed micromanaging yet not getting their own hands “dirty”.

Most sites have little to no staff which creates a overbearing demand to always work and never take a day off. (Due to lack of help most staff burnout or go PRN to avoid full time responsibilities)

Superiors pretend to care about staff’s personal life while consistently hassling staff to cover extra shifts. 

There is little to no room for staff to share ideas that will actually be implemented. 
(Ex. Occasionally you could work a site of 4 clients and be updated just as your shift starts that you’ll be alone or with little to no help from supervisors. But also you will not be compensated for the work of 2 staff members.)

Office management does a poor job of pipelining staff through a mentor ship/ professional development process. (Typically you have to search for promotions/development resources yourself and they say they pay partial tuitions yet lack communication on process and/or little hands on help due to Covid-19.)

National office seems to not care to appropriately payout previous employees PTO or bonuses (even if criteria is met). They consistently attempt to brush your concern off by withholding accurate information and avoiding to research the issue.

Regional/Local offices make little to no effort to provide assistance to those close to retirement. ( Even if you have worked your entire career with Mosaic, if you are slowing down a site or begin to have too many medical issues, they will force fire you instead of implementing an office role or allowing equipment such as canes to make your experience easier.)

In summary, this experience has given me great insight, opportunity, and development within the healthcare industry but as I grow older and focus more on how a corporation operates, there is a lot of issues Mosaic needs to address if they wish to operate at 100% efficiency. 

It is unfortunate but as an employee here I have been lead by lies. When hired the managers seem great and open and supportive but it's a honeymoon phase. They don't truly live up to their roles. Managers lack good communication skills with their staff and hardly have positive interactions with you as the employees. They criticize constantly and don't respect you. They play favorites, they are untrustworthy.  When you have a problem they pretend to listen and then never make a plan to address or follow through with resolving the problem. The clients true needs are often glazed over by management and they don't come into the homes to interact with the individuals we serve. They claim they are always in meetings or they are working on other important things that prevent them from coming into the homes they are supposed to be managing. All staff are undersupported, underappreciated,  and even looked down on. Management does not care about the employees and they do not accept ideas for improvement in the workplace without gaslighting you and making you seem like the problem that should be addressed to begin with. It is a sad place to be employed. I love the individuals I serve but the management make it so hard to remain positive and client oriented. They overlook the clients true needs. Management also make false promises that ensure the overall improvement of the work environment and never follow up or provide further proof of plans to enact these false promises such as being fully staffed and ensuring that everyone is being given the hours they need on a regular basis to meet their needs without setbacks or cuts in hours on the schedule. There is no consistency in this work environment other than the continuous lack of proper management. In all honesty the work environment can seem downright hostile from an employees perspective of how they are treated under the supervision of their managers. 

I recently transitioned to Mosaic from another company. I am representing the same product line and have over 5 years of experience with this line. And yet, they did not want to meet the salary I was earning prior to the transition. In fact, they are paying $5 less per hour for the same job. I know that I did not have to accept their offer, but I only did so because I did not want a lapse in employment.

I was always one of the top performers in my district. I always exceeded my sales goals. I always made sure that the store employees were properly trained. I offered incentives to the store employees to meet certain goals when I wasn't there.  The people and I always worked great together. 

Now that Mosaic has the contract, things have changed drastically. Management wants you to do things that the store does not want you to do. They want you to leave "expired" sales signs up. They want you do do things that in my opinion, are unethical. 

When I worked for the "other" company, I saw how the Mosaic reps handled things. I have to say that they did not do a good job. I constantly had to correct their mistakes. I constantly had to explain that this company only handled the placement of POP materials for the products that my old company was hired to sell. I constantly had to explain how I am not responsible for Mosaic's mistakes. 

I did not have to correct these mistakes, but I did because I truly cared about the products.  

They want me to make the same "mistakes" that were made when they were just responsible for the placement of POP materials. I have since come to find that these were not "mistakes". They actually instructed their people to do these stupid things!

Every week, they lose more people because of their stupidity.

I have NEVER had such a low level of morale. I will soon be one of those who leave.

At this job, I was prompt, reliable, hardworking. I used all of my previous experiences in the field and was given opportunity to not only learn a few  new skills but fine tune some of my work habits.I learned to manage my time, organize information quickly and check the results of my documentation to better serve the people I was caring for. 
For example, the facility i was placed at used a Luna to transport. This was unlike any transfer system I had previously encountered. I was also trained to drive a 8 passenger van. The previous vehicle I driven only held two people with proper tie downs and safety restraints. I joined this team during the early stages of the Covid 19 outbreak. We were tested weekly, and wore proper PPE, to protect one an other. A typical day at this job included assisting people with various daily tasks such as hygiene, dressing,bathing and eating. I assisted them in improving communication skills, making choices and some basic physical therapy as well. A portion of my day included tedious documentation that required attention to detail and basic computer and communication skills.  The most enjoyable part of this job was supporting and encouraging the people I cared for.The most difficult aspect of this job was working odd hours in a severely understaffed facility with a high turn over rate. The company strongly encouraged staff to take part in training without being compensated for their time. The management struggled to maintain a healthy work environment. 


 

I believe I came in on the downside of things. My hiring manager and his seasoned trainer were both terminated within my first two weeks of employment. Training for me was difficult and sporadic as to all my coworkers were worried about there future employment. The ones that were training me within my first two months of employment, had either left the company or transferred to different locations and job tittles. Only the few narcissist long term employees that stayed behind automatically became my supervisor and Lead tech to me. These people were only left in our smaller group of Techs. With no one to turn to because of mass management lay offs, these people made my daily job very difficult to do. I come to find out that my Supervisor wanted me to transfer to a lower paying unskilled position to get his buddy to take my position in under him. This whole place is a very good ole boy, backstabbing, with a strong click environment that I was soon to find out and made it very difficult for me. They started putting task onto me that I wasn't trained for or hired to do. Shortly after the write ups started against me by my Supervisor as to fabricated a lack of job performance. I called corporate, and being such a large company, and also being in Minnesota, they really didn't want to bother with my situation as they had bigger things to worry about. Within four months my supervisor decided after work to follow him to the main HR building were the local HR and him Terminated me on false accusations that mostly I couldn't prove. The ones I could prove, they just came up with a excuse for all of them. Of course HR siding with my Supervisor.

It's great to see the smiling faces of the people we serve, but that's where the enjoyment ends. Poor management, office staff doesn't care, they aren't willing to help cover open shifts. Even on your days off, you're called in. Even if you have PTO, you're called in. Underappreciated, underpaid. Too much turnover, too much drama. You get burned out really easily. Stressful, physically demanding and the rules change about every week. Not a lot of support coming from anyone.  I myself have disabilities, which has been known since the day of hire, and I still got written up for having a seizure. When Covid started coming back, I had a fever of 101.4, my house manager told me to take some Tylenol and office staff told the manager to ignore me, even though policy was if your temperature was above 99⁰, that you should not be in the home, but it still took 2 hours for me to get an answer. Testing came back negative for me, but a week later, 3 residents tested positive and had to be isolated for 7 days. Bottom line, they don't care. As long as Mosaic is perseved outside as a wholesome company, that's all they care about. Not worth everything I went through. Hardest 5 years of my life, my own disabilities took a back seat and I risked my health for a job that doesn't care. It's sad. We are supposed to be there for the clients, it should not be that stressful and demanding and it's definitely not worth making myself sick over it. As long as they look good on paper, it's fine. Don't complain or be forthright with any information because nothing will get done. It'll get swept up under the rug and never addressed, so working environment is tense. You can cut it with a knife

I really enjoyed working for Mosaic Sales Solutions for over 5 years! The schedule was pretty flexible for the Game On! team with Tuesday mornings a must for new release products & either Thursday or Friday as a follow up for the gaming program. There were other contracts picked up by this team which were fun to do including computers, cameras, and pay as you go phones. 

This was a job I was able to do really well with young kids in kindergarten (half-day) & a toddler that could go to her grandparents twice a week while I worked. I was able to attend my kids school functions, be off when they had a day out of school & go in early in the summer & finish sometimes before they even got up in the morning. 

There was less work at the end after Acosta had completely taken over. I understand my position ended up being changed to an Acosta representative and they didn't get nearly the training or back up that I received from my awesome managers. I had 3 in 5 years, met 2 in person, this is very much an on your own position, management is available by phone & email really well. You need to develop really good relationships with the store personnel and management as they are the ones you will need to work with on a daily/weekly basis.

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