retail assistant manager

sales associate

retail sales associate

store manager

back of house manager

Mountain High Outfitters

In charge of receiving trucks and online orders (Back of House) 

I learned to not trust anybody especially the people that you should be able to trust the most. Wasted 2 years of my life here for nothing in return.

Management is the worst I've ever seen and preach negativity and blame you and your team for things out of your control. They love to take zero accountability for anything and everything and instead make it your problem.  They micromanage literally every thing. Offer zero solutions and create more problems. Will not listen to you even if you have a great advice. Treat their employees like filth, never do anything nice for them, do not offer good benefits, holliday pay, PTO. The best part is, they will act like you do not see what is going on and try to be secretive about what is going on. They do not understand how to operate technology. Will constantly talk to you like you are stupid. They will write you up over stuff that did not even happen while you were there. They will tell you the only reason your team is breaking company proffit records is because the product is good, not you.

The culture could be so good and people would love being here as the job itself could be so fun and rewarding with the right management and a supportive and uplifting work environment.

The hardest part of the job is waking up knowing that you continue to work for a company that does not value you and only looks at you as a number to make them more numbers. If you get a raise (which you probably will not) it will be a slap in the face, they preach good company culture but in the same breath will insult and tear down every single one of their employees.

Most enjoyable part of the job is you can create good bonds with fellow employees. Its sad knowing how good this place could be and to also know that under this leadership, the company will only ever be a money grab.

I liked the product, did not like the workplace culture. If you make mistakes, they treat you like you’re stupid and have a harsh talking to. If you ever go on a “field trip”, coaching report. Which are easy to get since they don’t tell you you’re making mistakes and they don’t train you. They let you keep making mistakes, in which overtime they build a case against you. They look for perfection, since the turn over rate is so high (for a company no one has heard of). They constantly talk trash behind your back if they don’t like you and will find ways to “get rid of you”, and you’re put on greet. The only new people who stay are those who are already friends with the staff outside of work, despite work performance. At the end of the night they make you touch every single hanger in the store. Even if you do it like you’re supposed to, they’ll say you actually don’t but never show you the correct way. Everyday felt like a humiliation ritual. I felt like everyone hated me. It felt like trying to please the popular people in high school. I’m the first of many this has happened to who barely survive the high turnover rate. I feel like they only wanted to keep me around for Black Friday. I just never felt comfortable there, as feedback was never given in the moment, and if it was given, it was delivered harshly. They’re nice one moment, then the next, coaching report. I felt set up to fail, and I never got coached properly or given specific direction. Also there’s no holiday pay, and the employee discount is only 30% off expensive product. Work anywhere else. 

Dear Reader
I'm going to share the in's and out's with you about my time working for Mountain High Outfitters. I started around April of 2024 and worked until July of this year (2025). I was hired on as a sales associate and transitioned into department manager through hard work and responsibility that was recognized; I had the ability to work alongside a group of dedicated and supportive coworkers who made the day-to-day environment positive and fun. However upper management practices often reflected a stronger focus towards sales profit than on an employees well-being. Decisions affecting the store were frequently made without briefing those most affected by them. They always pushed this idea of growth and being a team, but it didn't feel like those values were backed by their actions. Too often, management prioritized control and image over listening to their teams or addressing actual problems that mattered most.
While my time at Mountain High Outfitters did come with challenges, it also taught me a lot;  leadership, communication, and the kind of workplace I want to be a part of in the future. I'm grateful for the relationships that I have built and the knowledge that I have gained along the way. I hope the company finds a way to back their values with its actions, for future employees sake who give their time and effort wholeheartedly.
Best regards!

Worst job I’ve ever had, and I’ve worked worse. I was hired to be a department manager in training, and instead when I started I placed in a sales associate position. Granted, I understand I need to learn the floor functions before anything, I already had managerial experience and was with a GLOBAL company that had 100x more responsibilities than any of those managers had in their small store. There were high schoolers in a higher position than me telling me what to do. I felt insulted and wasted two weeks there. All I did for 10 hours was stand around tidy up the already clean floor and walk back and forth in my assigned position. There was NOTHING to do despite having the coverage to do projects to pass the time. There’s definitely no room for advancement and the company offers little to no benefits. Bonuses only go for the store manager. The employee discount is useless. Honestly, this is a high schoolers job. All they had for a break room was a broken chair smushed with a small non working fridge and all of the transfers from other stores and a dirty counter cluttered with mics and a dirty microwave. If you actually want to make a career out of retail, do not even consider this place. It’s boring and not rewarding at all. 

Do not work here. 

Worked here for months and, like most other people there, worked my way up through the ranks pretty quickly. Thought at first it was because I was doing such a great job, but in reality it was because the entire place was falling apart and only a couple keyholders were holding it together. The store manager is absolutely horrid and childish. Constantly talks badly about sales associates and keyholders behind their back, but also plays favorites with some of the high schoolers in very weird ways (like buying them food, goodies, etc). Also constantly lies, like about Christmas bonuses, promotions, hours, and company policies. The job itself is great, the company is great, and the customers are great, and if there was maybe a different store manager it would be an awesome place to work. Alas, it is horrible because the store manager is mentally a 5 year old. 

I highly recommend exploring all available job opportunities before committing to a position at this company. Since I joined, my experience has significantly changed due to the shift in store management. The store manager has, on several occasions, had friends come in to take photos of employees to ensure they are working, which is completely unacceptable. Most of my days are spent rearranging the store just to keep busy. Additionally, this company offers the worst PTO benefits I have ever encountered. While most companies provide full-time employees with 10 to 14 PTO days per year, after becoming full-time at this company, you will only receive 4 days of PTO at the end of the year. Full-time employees also rarely get 40 hours. Your schedule may say 40 hours but that’s not including breaks so you can expect to work around 36 hours a week. On the plus side, coworkers are amazing and this company was a great resume builder.

If your career is retail, stay as far away as you can from Mountain High Outfitters. This company is over 25 years old and it’s upsetting what I witnessed. Upper management is only about politics and there is ZERO room for growth. It doesn’t matter what experience or skills you have, it doesn’t matter if you even work hard, you will never be acknowledged or noticed. There are no promotions from within, they outsource positions and don’t care when it all fails. Every store’s inventory is completely inaccurate. There is no standard for anything. Their “policies” don’t matter.  I’ve witnessed extreme homophobia and other remarks which are inappropriate in general and for a business. The SADDEST PART of all was that I was not the only one mistreated but also the entire staff across a few stores. It’s a shame because the staff I knew was good and deserved so much more. The company doesn’t care. Save yourself the time and headache and just don’t apply. Anywhere else will take better care of you. 

Each day was the same old "keep moving". You had to constantly be fidgeting with clothes to make sure they were where they needed to be. If you just stood there, you'd get told to move on a small earpiece. Except if you were greeters, they aren't allowed to move. (Which caused health issues for some people) 
Something I learned from this job was how to communicate better when something is wrong, along with communication with customers.
Management wasn't the best. Unfortunately I experienced some belittling for my age and experience and got poor hours due to it. 
Everyone else at the job was fun, sweet, and made working there easier.
Hardest part of the job was dealing with the poor management and being on my feet for long periods of time.
The most enjoyable part of my job was getting the experience and knowing what to look for in a new job.

A typical day consists of opening tasks, regular business hours, and closing tasks. Throughout the week there are plenty of shipments that some employees will handle in BOH (back of house), while others maintain FOH (front of house) operations. Daily tasks include handling online orders, holds, and transfers. The team will train you on the phones. Management during my time at the company was good. Towards the end of my tenure, there were multiple management changes and thru former co-workers I found out management continued to change throughout the pandemic. Overall, I had a pleasurable experience working at Mountain High Outfitters, however, there were things that definitely could've used improvement. Corporate didn't necessarily see eye-to-eye with the stores and their needs, and I feel that needed to be improved upon. 

This is a perfect job if you are still in school. Great coworkers and awesome way to build experience in customer services. However, lack in advancement and low pay is something you might want to consider. Depending on the location you apply, you can support yourself with the extra cash you get but don’t be to dependent on it as your main income. Corporate prefers sales or beat the sales goal than showing their employees little appreciation . On top of that, the store can be messy and such a mess with stuff piled on top due to shipment being crazy. They should remove some stuff we never sell or stuff that’s unnecessary to the store such as boutique products and candles etc. 

Top Job Titles	Average Salary
Retail assistant manager 73 salaries reported	$16.73 per hour
Sales associate 88 salaries reported	$13.49 per hour
Retail sales associate 6 salaries reported	$15.33 per hour
Store manager 13 salaries reported	$57,981 per year
Back of house manager 11 salaries reported	$18.55 per hour

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