mortgage processor

call center representative

software engineer

underwriter

enrollment specialist

Mphasis

Mphasis digital Risk is not a good company. I’m a current employee going on over a year. This company is unorganized, they DO NOT care at all about employees. They fire people without valid reason without any notice. The supervisors tell you something different every day with the exact same supervisor with the exact same question. Supervisors will fire you because they dislike you, for asking questions they can’t answer. They fire people by blocking their access! Or tell a group of 80 they are no longer needed. It’s SO unorganized, I’ve been there a year with no raise and did much much more than needed. . The supervisor I have gossips literally about every person on my team to each other. It is the most unprofessional work environment. It is stressful to wake up and not know if you’ll be able to log in to your system. That’s how they let people know they don’t have a job. They wake up to clock it and access is denied. Good luck trying to talk to anyone they will ignore your calls and there is not any way to speak with HR. This is not a reflection of the clients but the company itself mphasis digital risk. The pay is ok but not worth it. If I had not moved and had higher expenses and multiple children I would have already left. This company is absolutely terrible. They care not at all about their employees. It sickens me to work for this company.  They are awful and make reasons up to fire you if they don’t like you! I’m speaking as a current employer seeing this happen to WONDERFUL HARD WORKING INDIVIDUALS. It’s literally impossible to speak with HR. There is not a phone number for HR anywhere to be found. You’ll be talked to like a child for asking a question, you’ll be bad mouthed by MANAGEMENT to other coworkers. I can’t express enough how horrible this company is. Their “core values” are the biggest lie. Again, the pay is ok if you’re willing to worry every 6 months if the project will end, if you are ready to be belittled, if you’re ready for zero structure and zero guidance go for it, if you have kids better hope you never have an unscheduled day off! I was told bc my children are not employees that the doctors note did not matter but they still required a doctors note. This place is the worst company I have ever worked for. Management is full of disrespectful and dishonest people. Good luck to the next group of new hires! 

This is an Indian based company and they have no idea what goes on and the stupidity in the lack of training that we had during my training class they didn't show us how to do any of the floor skills of how to talk to a person of how to run through actual scenarios they had us sit with other people while they were working and we had no clue what was going on because the person we were sitting with wouldn't go through and show us exactly step-by-step what was happening the trainer was her second time ever training she basically put up sheet of paper on the screen and had us read the sheets of paper and that was our training it was the dumbest stupidest training I've ever had in my life and I've been working for over 25 years my manager was actually in my training class cuz she didn't know anything about the job but she turned out to be the manager and will constantly lie about what she had told us when she got caught not knowing the information that was supposed to be given to us we didn't have any sort of stable environment of learning the rules and constantly changed every day and if you didn't learn about a new rule if you were subject to be written up for the constant changes of the rules every single day you got. For going to the bathroom and going to the break room when it was not your break time you're in a point system and in the end I was one of the last two people out of my training class out of about 25 when it it only been 2 months the whole class was just about fired or quit because the only one good thing is that it's a relaxed environment but if you're not part of the clicks the women will get together and talk about you and my eat my manager even told other people I don't like her I'm going to try to get her fired now what kind of professional situation does a manager go tell other people that she's going to try to get you fired cuz she doesn't like you. As I stated when you look through the photos this this is all an Indian bass company and they have no clue of of what happens with or maybe they do because I know that some companies get pipe paid to drop I'm training classes and the turnover rate is ridiculous that's why it's never full in there it's it's a flashback of AAA.

Analyzing the requirements and handling end -end meetings with clients based on Assets and Capability management based on Financial services supported application for testing.
Involved in BFM with the e higher managements 
Worked as a Test analyst in-preparing and executing test scenarios and test cases
Used IBM Rational Lifecycle Tool suite for Manual Testing – IBM Reqpro, Rational Clear case, Rational ClearQuest, Rational Manual Tester and Rational Test Manager
Used Automation Test Frameworks such as IBM Rational Functional Tester
Involved in requirements analyzing, test effort estimation through different test phases such as integration testing, system testing, performance, regression, deployment readiness testing 
Involved in defining test strategy plans(TSP), identifying test scenarios with test data, preparation & execution of test cases
Involved in preparation of key traceability matrixes to map requirements to test cases and document them in Quality Center
Involved in preparation of key traceability matrixes to map requirements to test cases and document them in Quality Center
Used Selenium to expand test scenarios to catch more bugs and improve quality.                                                                                                                                                                                                                                                    
Designed and developed automated scripts for functional, regression, sanity, and integration testing using Selenium.   
Involved in preparation of key traceability matrixes to map requirements to test cases and document them in Quality Center
Used Selenium to expand test scenarios to catch more bugs and improve quality.                                                    
Prepare test cases with expected and actual test results
Participate in QA meetings with development teams on defect tracking, determining defect priority, severity and defect life cycle
Involved in preparation and reporting process related deliverables to the management
Involved in developing QA metrics for the senior management
Review the testing process for large programs & suggest best practices.
Involved in automation of manual test cases using QTP, excel macro, execution and maintenance of the same after each release.
Training Individuals and new joiners in the manual, automation testing and tools for QA

A typical day at Mphasis consist of answering phones, being extremely detailed on all calls in description box, taking abuse from the rude clients we often get, micromanaged by leadership. I learned how to have more patience that I didn't have before I worked here. Working with these clients its safe to say you may need a shot when you get off or before entering work. The people that call are sometimes rude and very incompetent but there are some nice people that call time to time. Management is horrible, they have poor communication and treat us like we are beneath them. Lets not mention people that are not in these managerial roles that think they are and try to dictate orders because they are friends with management. The Lilly Desk is the worst desk to be employed for being that our leaders do not have our back and lack backbone to stand up to their bosses to let them know how badly we are treated. The hardest part of this job is dealing with the phony managers that walk around here and you hear them talking about other ;people that they smile in front of. They need to do an evaluation of our leaders because apparently if you are not friends with them you will not be recognized to be someone of leadership. They do not give raises at this company at least not at the Help Desk even the RDM team says that haven't received raises either. Making $13.25 an hour with all the brain power we exhibit here is insulting. This job should start at $17 at least an hour. Too much is demanded and expected of us. The quality monitoring that we are grade on is a complete joke. There isn't any room for growth here at all and they can take you and place you at another Help Desk or Program without your consent. The benefits are terrible also. Most of these reviews I saw on here are striking me as fabricated reviews. I do not see how anyone can work here with the terrible pay and act like they are content and happy unless they have a mental illness. The only enjoyment here is being able to actually resolve some client issues and meet new people in the office. This is not a good company at all I feel they are worst than mediocre. .

Cons:
1. Keeps employees and sometime management in the dark about information. This creates panic over job security and misinformation.
2. Departments seem to be encouraged to not communicate with one another openly and freely. Internal division between MLO/Processors/Underwriting/Management creates a very toxic culture.
3. Band-Aids seem to be utilized to skim over greater issues (such as additional training, mentor program for advancement, adjustments to bonus and customer service goals, and looking into a more uniformed system to streamline the Underwriting needs).
4. Every single day we receive multiple emails that inform the floor that we are not performing and need to do better. Most meeting consist of negative language which does not help. This creates a sense of "this is your fault, now fix the problem". Displaying a more unified front would seem to work in these times. Sometimes we are told we are not performing even though we are. This seems to done so that they can get ahead of their goals.
5. Benefits and pay are there but they seem to show how much your are not valued when compared to other companies.
6. There equipment, internal tracking systems, and information systems are antiquated. This seems to be because they do not want to put in the energy or funds to update our restructure them.

Pros:
1. Will take anyone for the most part no matter skill or comprehension level. This gives some a chance to advance themselves or make a bit of money before they find a legal way to let you go.
2. Co-workers are great. There is always the occasional squabbling that comes with close quarters and too many hours.
3. Overtime is great because a huge amount of Processors don't make bonus. 
4. Some mangers make it worth while and will help even if you are not in their department or under them.

So 3 years with them and i am on my 3rd manager, they seem to jump ship when they can. Above average reviews as they never give out a 5 star review as they say there is always something to improve upon. Ask for even a cost of living increase and we get told it's not tied to your review and if it's not review time then it's not in the budget is what we are told. 

After them sending us a message stating happy 3rd year with us you are a value to our team we get a con call telling us that they are cutting pay 10% across the board, even cutting the pay of the manger telling us that news. No additional info that that. The next day we get the quarterly report and they show NET PROFIT up 9.4% year over year. So they are not making enough on us. RUN from this place. I love where i work but hate working for them....but they have the contact so what can you do. 

Benefits offered are the bare minimum, most people choose a market place plan rather than taking their expensive benefit offering for minimal coverage. Paid time off doesn't even cover the holidays they don't pay you for. After 3 years still only have 40 hours of PTO, no sick, no personal, no extra COVID pay/benefits/consideration. Payroll out of India so if you have a problem they are never around during our time unless you get into work extra early, so you have to e-mail back and forth.


Maybe they are better over seas as they are based in India, but i dont get why there are any positive reviews after 3 years with them.

I've known people that have worked here for years and haven't seen more than an intro wage. They heads talk about giving a raise but no action has ever been taken.
Most of the people that leave here do so because of the wages. The wages are ok if you do not have any kids or student loans, but most people that have a job here have one or the other if not both.

The heads of house are impulsive in their decisions, poor decisions at that. They make the decision, go with it- don't do anything to support the decision until it is already in place and will not tell you about it until the night before they do it, at the soonest.

Management tends to stick to themselves, never talking to their employees, and seem willing to throw them under the bus.

the over-strict policies hold almost no accommodation for slow days. Better hope you are busy or you will be very bored.

Almost no reward for doing well, you either meet the company's strict standards for your desk, or you don't. If you don't you are in trouble, if you do you are probably cheating and will get in trouble anyway.

All the major issues with the company come from up the chain

Anyone from any team is friendly and everyone is willing to help everyone.

I can talk to my Supervisor or Team Lead and they will help me out, and your coworkers will be more than willing to help and laugh with you. Even with the strict policies- they will keep you entertained.

This is a very friendly work environment and very accommodating.

If anything this is pretty much like working at McDonald's, but you know... just with computers...

I entered the software development US campus program at Mphasis along with approximately 20 other individuals. Most, if not all of us were fresh out of college or had little to no software development work experience.  We were provided with technical training for about 2-3 months. This training was a mess to say the least. We were told at the beginning our trainer would be there on the first day, but after 2 weeks he still wasn't there. For the first 3 weeks we were going through online videos for our training (which were extremely terrible). Once the trainer got there, it wasn't so bad as he was extremely knowledgeable. 

  We were told at the beginning of the program that halfway through, we'd be able to give preferences as to locations we wanted to be assigned to, and also that we would at max have to wait a month before being assigned. What actually happened was we had no say in where we wanted to go (meaning they lied to us) and personally I had to wait 5 months after the training ended to actually get assigned to a location. The first person to go to a client location only took a couple weeks but for the majority of us we had to wait several months. Client locations would contact us and say they want us to start on XX date, then completely ghost you 3 days before you were supposed to start. 

Overall, everything we were told during training ended up being a lie and I feel like I wasted a year of my life when I could have been getting experience elsewhere. Although, if you're looking to make some money without having to do much at all, this would probably be the place.

The pay was good, the benefits weren't bad.  What was horrific was the constant changes in management.  In 6 months I had 3 supervisors and was on 3 different teams.  They talk to you like you're a child.  Training was minimal and you're thrown out into production with high expectations and no Standard Operating Procedures.  They left it up to us to make notes in lieu of providing processes.  Changes to procedure was made as they figured things out, but only the new employees were updated, the tenured employees would find out through the grapevine, if at all.  Management would not deduct your PTO or time the queue was empty from your production hours making your numbers lower than realistic, then sent threatening emails of being written up if you didn't get your numbers up.  This would happen even if the queue was empty by noon every day for a month!  I kept track of all my "Orders and Receiveds" to prove I was making my numbers, but it doesn't matter, they don't want to hear it, see it, acknowledge their inability to simply make the time in production congruent to time actually spent in the queue.  When I was trained in another line of business due to the queue being empty before a full 8 hours a day, they didn't give credit for the work being done in that new line.  If you say anything or challenge them, they will write you up.  They care only for the client, not their employees.  BEWARE!  

Mphasis had a good work culture. Work would typically start at 9 am, the first thing would be check all the things to be done for the day divide the time accordingly, try and finish the work before deadline. In this way I could challenge myself to do the job better and quicker. We were required to take an hour of lunch break. Which would be filled with fun conversations with colleagues and friends, and of course helps to relax a bit. The manager I had was very friendly and helped us to work better as a team. He encouraged us to learn better and guided us with our work. There was this activity our manager used to do everyday. That is everyday he would ask us a question about anything not just technical but random question, sometimes it would be something in the newspapers, or some novels, or even movies which we were supposed to answer by the end of the day. This helped us to branch out on what we are learning and how we could expand our dimension of knowing a lot more things. We had a break room with carom board and chess which we all loved to engage when we had time to spare at work. We could take coffee breaks. We had a huge space around the office to walk around. There would be team lunch every quarter which made us more comfortable to work in the team. The end of the day would be at 5pm. It was a good experience working at Mphasis.

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