guest service agent

ambassador

facilities manager

general manager

assistant general manager

Museum Of Ice Cream

My work experience was an overall underwhelming experience. I usually like to work in challenging/learning environments, but this was the first time I felt over qualified to achieve the given tasks. I have worked previous jobs that were more labor intensive with individuals who were equipped to train and supervise employees; thus, teaching me efficient observational and work skills (i.e. working smart not hard). 

During my time working here, my supervisors would give me reasonable day tasks, but as the weeks progressed, recruiting and training became a consist reoccurrence and many of the employees that would come and go were very young, some still in high school with little experience handling power tools and other skill assets that the job required. Because they were constantly recruiting, instructions for prolonged assignments were constantly repeated leaving some projects underdeveloped and never really realized.  Management of the production closet, where we would keep the equipment was almost always poorly organized, causing employees and myself to spend too much time trying to find the appropriate tools to use. 

There were some occasions where I would suggest organizing, but I would be given other tasks to finish while this was never prioritized/reinforced or was overlooked/not taken into consideration. There were also many occasions where I felt that I acquired more knowledge and experience about material than the technical supervisor on occasions when I would be asked to train employees and not be held responsible. Having fun was this job's stigma, but was not a healthy observational trail-and-error learning environment for me. Mistakes were instead repeated in a not so proficient manner.

My interview for MOIC was great. The training days were great. My co-workers were among some of the best I’ve ever had. The business claims to be set on the ideals of Family, Communication, & Connection - yet it struggles wholeheartedly to portray those. Museum of Ice Cream is 100% superficial. Nothing about the experience has to do with ice cream, it’s a tourist/photo trap where people pay $47 to walk through art installations and take pictures. Management writes a “script” that guides are expected to follow - no matter how uncomfortable, cringy, or unrelated it may be. We had a Covid exposure with an employee, and our General Manager told us, “while closing down the business for 2 days was the correct move, it is extremely disruptive to our financial stability as a business.” Yes, actually. When we expressed that we felt unsafe to HR and our Management, our General Manager told us, “you aren’t handcuffed here, you can leave whenever.” The job would be a great place to work if the owners/managers cared about being a real “museum” (instead of just calling themselves that) or if they cared about their staff in general. 

The Museum of Ice Cream just opened in New York and it started out shakey (no fridge in the staff lounge, leaving later than the time you were scheduled to leave if you worked PM shifts (ex. scheduled at 9:30 pm to leave-leaving at 11:45 pm), managers replying to emails late, etc.), but it's gotten better (All problems listed have been fixed)! The employees are cool and it's easy to get along with the managers once you get to know them. It does take a lot of energy to work here with large crowds, hitting key points for each experience in the museum, especially keeping your uniform clean. I've heard a lot about the two heads of the museum. The first one seems nice and we barely see her, while the second one is said to be much ruder and doesn't know how to talk to his employees. I did have one bad encounter with him but after that, the rest were quick hi-fives, smiles, or "how are you doing?" They visit sometimes at random. All and all, just do your best to hit the key points for the room you're placed in since you are being watched for your performance (if you don't hit key points, don't have full uniform on, or you are caught with your phone on you as you're working, you can be sent home for the day.)

I was on the opening team for the Boston franchise. For starters, when I was interviewed I was given the impression that I was being hired for a "front of house" position, and I would get to interact with guests all day. This was not the case. I was assigned to back of house and only learned this on my second day of training, less than a week before opening. So, that was a rough start.
Pros: shifts were made clear, they were flexible about my part-time scheduling, and my coworkers were friendly (and the pay was *very* nice for a part-time service job*)
Cons: The place opened way too early, so everything was rushed. Things were breaking every day and we'd have to try and put out fires as they sprouted up. Less than ideal communication from managers, both to one another and to us. I was in the process of getting a diagnosis to explain my severe joint issues, and they didn't provide accomadations when I explained this because they apparently couldn't without an official medical reason (I had to sit on crates because I struggled to stay standing for hours at a time). They also almost completely ignored me putting in my week's notice, and expressed confusion when I explained that my last day was my last day.

I worked at this location for quite sometime and while I have met many amazing people between my crew and management, the place is ran by the crew. Managers can become unreliable and spend most of their time off the floor doing tasks that should have been done on reset days. It felt like the Management and staff were falling out of love with the idea of wanting to be there. I sure did. I left the company for many reasons, and to big shock so did many other people. 

I felt like less than a person and was drowning under the pressure. My calls for help were never answered and spent many days crying in my car because of the immense pressure it took to keep instagramers and entitled parents happy. A pizza party DOES NOT fix the problems. Was I considered good staff and a "favorite", probably yes, but I can say that I was never truly acknowledged for the amount of effort I put into that place to make a great experience for everyone. 

Word to the wise: Do not work here if you claim to be a person, because they will treat you like a machine and run you into the dirt until you cannot work anymore.

When first working here things seemed great until the favoritism was shown. There was a chance to move on up and get a pay increase but not all 50 employees were told only 4 out of the 50 were told of an advancement in the job and surprise those said people got the pay raise. Not a fun environment at all when a customer punched an employee in the face, or when the new manager was peeping on an employee when they were changing. or when they found a camera in the changing rooms/bathroom. Being put in awful costumes to sell the aesthetic or dealing with people pooping inside the sprinkle pool. They say they will work with you and make this a great experience for you to love your job. But if you showed any type of discomfort they would make you do these "happy" exercises 

In the short time that I have worked at Museum of Ice Cream I have been welcomed with open arms. 

I have always felt that I am able to voice opinions, share ideas, and voice concerns when needed. The founders have a genuine passion for service and community and give more than one would ever expect from a company this size. 

The work is fast paced and stressful at times, but sprints are always met with a celebration of hard work upon crossing the finish line. If you are someone who desires a 9 to 5 with a predictable schedule you would find satisfaction in the exciting, but unpredictable nature of the work. 

Prior to joining this team I was skeptical of the culture and trajectory of the company, but the team that MOIC is today is not the team that forbes wrote about. The small team that exists today is filled with kind, intelligent, collaborative, and hardworking people who truly want to bring joy to the world. 

So proud to be a part of this team, 

Management is incredibly toxic. Some days we would be very over worked and even when calling for backup managers wouldn’t step in and help instead they would call another ges or even put clean team out to help. We only had one good manger but the business being so corrupt made him leave. Half the time we didn’t even have hr because they kept quitting. Management would let guests get away with whatever they wanted when they complained and ended making us look like we don’t know how to do our jobs. No one feels safe knowing that they could fire us at any moment. They would fire you for the smallest thing but wouldn’t actually fire the people that were causing problems. We had so many instances  with the same people that would not only make workers uncomfortable but also guests and when brought up they wouldn’t do anything. The only good part of this job were my coworkers, Imet some of the best people there. If management wasn’t so bad it would be a very good place to work. 

Management is a big deal for me and they fall short. I could only trust 1 manager out of our 4. The favoritism is astonishing and heartbreaking. It makes me not want to come into work. 

Management including higher ups ONLY care about the experience. They put the pressure on all the GES to ‘create the experience’ yet the whole building is falling apart. Multiple rooms needs touch ups and we’ll bring those issues up to management. Instead of reassuring they’re working on fixing the issues, they flip it onto you and say, “Well how are you making the experience worthwhile?” While disregarding the cracking wallpaper, broken games, and low stocked items. 

Also higher ups love to make changes while never having worked a shift on the floor a day in their lives. Even when we give feedback as to why it won’t work, they claim we don’t like change. I could go on and on. Overall, regardless of the friendships I made here, I dread coming into work everyday. 

2018 was the golden year or MOIC. The "scripts" and flow of the museum were probably the best its ever been. The uniforms felt more alive and we had a lot more fun each day, even if the crowds were intense. As 2019 came around, the entire museum switched from a fun place to work to a place where disappointment was abound. 

HQ, who is based in NY, decided that the museum needed an overhaul. They changed the layout and created "Sprinkle Spectacular" which was a spectacular failure. They wanted to create a cohesive story, which on paper seemed great, but in practice was horrendous. Our first day of Sprinkle Spectacular was a mess. Long lines led to very angry guests and HQ didn't give any care in the world.

The only redeeming factor about working here was making good friends along the way.

Top Job Titles	Average Salary
Guest service agent 22 salaries reported	$18.00 per hour
Ambassador 23 salaries reported	$19.00 per hour
Facilities manager 6 salaries reported	$82,250 per year
General manager 2 salaries reported	$122,500 per year
Assistant general manager 3 salaries reported	$90,000 per year

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