personal trainer

fitness director

fitness manager

regional manager

regional director

Muv Fitness

Pros
Gym is beautiful, open, modern and up to date.
Equipment is new and taken care of.
Customer staff is nice and high energy.
Membership includes locker room, private showers,
sauna, salt hot tub &amp; pool, tanning booth and
hydro massage tables.
Seller of dotFIT supplements, which are very
high quality
Trainers are experienced and knowledgable on
exercise science, nutrition and all supplements.
Employees get 30% off of supplements
MuvN'Lose 3 month challenges are exciting and
motivational.
flexible schedule and biweekly team meetings

Cons
-Turn-over rate for employees are astronomically
high. from high workload/low compensation,
management tensions, lack of proper leadership/
training, low membership report, manager tendency
to replace disgruntled employees with new
employees to keep paying minimum wages. this
reduces team work, employee effectiveness and
health, member accountability with disappearing
staff, pt/membership sales and increases employee
toxicity. For instance, the reason given my
management for not having an employee biography
wall is that "this would bring unwanted attention to
frequent staff changes" literally meaning that they
don't want clients to notice how often of staff is laid
off and new are hired.
-management are profit only driven, yet hide behind
"saving lives" mentality. caring sole on sales numbers
rather than their suggested "member results"
-employee suggestions are ignored. All current
employees have voted to get a bio wall, at least so
that staff can learn about each other, trainer
certifications and specialties, etc. even if it were only
in the staff-only break room. yet all attempts to add a
bio wall have been turned down.
-needed basic office supplies are rarely supplied
regularly.
-tensions from managers failure of not making
quotas affect team moral and detriment team work
and team moral.
-compensation of trainers are 40% supplement sales,
40% pt sales, and 20% actual training already paid
clients. comp plan based on arbitrary math designed
to prevent trainers from making livable wage, if not
minimum wage, for months-years. Even though if
trainer does 100 paid sessions per month, worth at
least $30ea which brings the gym $3000-4500 per
month. the trainer rarely gets any of the money that
they made.
-monthly salary based on either minimum wage OR
Commission, which is (10% supplement sales) + (50%
initial pt sales once) + (10% New business) + ($9/hour
consultation session) + ($12-16/pt session) + ($15/
guest pass). with minimum supplement qualifiers of
750/1000/1500, this means that if you don't sale
more than 750 supps per month, any paid pt sessions
that you do are now worth O$ towards commission.
If you work full time, its next to impossible to make
more than 12.50/hr in the first 3-6 months. after that,
its a constant struggle to make money that compares
to another regular $16/hour job.
-employee training is 100% sales training and 0%
PT training.
-trainers expected to provide pt routines, meal plans,
exercise tracking and more, through a pt folder. all
paid for by the trainer without compensation.
-trainers expected to provide 3 $50+ prizes each for
member promotion, either through business
networking or self provided by trainer.
-trainers undergo monthly dialog testing for
sales training.
-With such a high turn-over rate due to high
workload/low compensation, members and clients
complain about constant staff change and low report
with staff. creating a social disconnect with clients
because they have no guarantee of staying with a
favorite trainer.
-$9 Consultation sessions are easily "RTC'd", non-
paid, due to easily made mistakes on member fitness
information cards. example, if you complete the full
hour training session, fill out the members fitness
information, schedule them for the next session, then
turn in the card with a "next session date" missing.
you wont get paid for that entire session. even
though that member is scheduled and in the system.
management is constantly finding any reason to not
pay you for work after the work is already done.
-management claims that the business works as a big
"team" but then disciplines you for talking with other
members of the team about any topic of discussion,
including relevant conversation with a task between
the employees in question.
-business CEO's have employees sign a 5 page
"believer" agreement that states "employees at muv
fitness are paid twice a livable wage in exchange for
supplying a high level of service", while, at the same
time, not a single non-manager employee is making
more than $15/hr, most likely minimum wage.
-trainers are expected to lead the weekly Saturday
boot camp class of 50+ members, maintain high
energy levels and be loud as possible. often times, I'd
yell enough to lose my voice for days on end. Yet
these boot camp sessions are not paid. no possibility



If you want to learn how to be a personal trainer and learn how to sell yourself to potential clients, this is an excellent company. I learned a lot through the experiences with my clients.

Long term, definitely get out unless you want to completely submit to the Muv way. This is not a knock, they have a business model that works. However this is what is required to stay long term and make decent living and not work yourself into the ground. You must become obsessed with the fitness challenges. Which to me are a waste of time, its just a way to run a supplement and training sale. Behind closed doors when we get ready for the challenges, the only focus is on the amount of sales revenue we are bringing in. The other "value" that was provided during the challenges is arbitrarily thrown together in group workouts that are based on hype, as well as "fitness seminars" that are thrown together in 50 minutes hours before the scheduled seminar. I understand that they have to run a business, however the quality of training is not emphasized  You will also have to memorize a lot of one size fits all dialogue and systems that you will be quizzed on for the entirety of your time at Muv. These things you memorize all have to do with sales. In order to take home the maximum you can on your paycheck you must hit the top revenue qualifier, I understand the incentive and sales, however the quality of fitness information and helping people change there lives goes out the window to push for these numbers. Often it is encouraged to start stacking paying clients together at the same time to help trainers work less, which of course lowers the quality of the appointment, everyone is different and needs different coaching. Training sessions are also sold as 30 or 60 min sessions, which in reality means 25 min or 60 min sessions. Most of the time you will train 25 minute sessions which is advantageous to having lots of clients which gives lots of opportunity for supplement sales and training sales. Most all trainers, veteran or new, do not have their clients on an exercise program, let alone a diet plan. Most sessions, trainers are coming up with the same circuit for all their clients and hyping them through it. Which just becomes glorified cardio. When confronted about quality, they will say things like "at least your clients are in here", "at least they are still burning calories". This is not good enough for the amount of money these people are paying. Especially if we are accentuating bad relationships with exercise and food as well as straight up miss information. The mentality that is taught is to make your client reliant on you as trainer so they feel no choice but to pay more money for sessions. A trainer should empower their client to have their own relationship with fitness, and if they want to continue working with you, the help that you have provided them should create that obligation, not bullying level convincing. They are applying a car sales type formula to personal training, which is almost entirely based on overcoming objections and strong convincing ability. As well as competing with other trainers for more sales. Which are good skills to have and yes it drives revenue, but when its personal training, we are dealing with psychological issues with food, people who have a lot of joint and health issues that truly require expertise. But when your company doesnt have the level of expertise required to back up what they are selling, a good personality and salesmen is the next best thing. 

Bottom line, you will only be recognized by management for sales numbers, not how many lives you changed.

After working in another sales role at a large corporate gym, this fitness/sales hybrid position peaked my interest and initially seemed refreshing. At first I was troubled when, during the interview, there was more verbiage from the fitness side of the industry and less to do with the sales aspect. Even though I have a strong fitness background and feel comfortable with coaching, they require no training or education on fitness and basically expect you to have a preexisting knowledge which, in my opinion, would constitute more certification requirements and more compensation than MINIMUM WAGE and a slight occasional chance of commission (if you manage to reach a certain unreasonable sales and personal training session goal per month). 
Crazy slow guest traffic, and it is the standard that management takes the majority of the first visit guests to heighten the clubs closing percentage (even though there are SEVERAL Fitness Consultants on staff who's main job it is to tour people through the gym and hopefully get them to sign up). Long hours cold calling a lead tank that will likely not answer or curse you out - as with most jobs of that nature. Don't apply to this job if you are uncomfortable going out into public and soliciting businesses into partnerships and asking people for their names and numbers, or if you are uncomfortable approaching members while they are working out and asking them if they have any referrals for the club or if they've done their free monthly personal training session.  
You can also expect the district management to continually text you asking for updates on your business, sometimes when you're not even on the clock. The individual club management is great, but some higher ups that are often in the club can be very condescending and rude. LOTS of micromanaging and feeling like everything you say goes in one ear and out the other. 
I really like that this is a gym that allows members that can't afford personal training to have access to free monthly sessions and goal setting, but for that to work properly, you need to make the hourly rate higher and physical training education more extensive so that the members aren't receiving false information. The facilities are beautiful, but the sales tactics/expectations and upper management are a lot to handle.

A Typical Day at Work:
A typical day involved greeting customers, answering questions, managing appointments and paperwork, and ensuring clients had a positive experience. The environment was fast-paced and required strong communication and multitasking skills.

What I Learned:
I learned how important customer service, teamwork, and organization are in a professional setting. I also developed stronger communication skills and learned how to manage multiple responsibilities at once.

Management:
Management was supportive and focused on helping employees meet goals and provide excellent service. They encouraged teamwork and professional development.

Workplace Culture:
The workplace culture was energetic, customer focused, and team oriented. Employees worked together to solve problems and support one another during busy periods.

The Hardest Part of the Job:
The most challenging part was balancing multiple tasks while maintaining a high level of customer service during peak hours. Staying organized and prioritizing responsibilities was essential.

The Most Enjoyable Part of the Job:
The most enjoyable part was building relationships with customers and helping them find solutions that met their needs. It was rewarding to know that my efforts contributed to a positive experience and customer satisfaction.

The work day consists of coming in, preparing and confirming appointments, game planning with management and executing the plan to the best of your ability. I have learned tons of new information not only relevant to my current position but also to my future inside or outside of the company including, human body assessment, injury report, time management, client management, working from no, and much more. Management has not only been understand, polite, welcoming and understanding but have helped me through any struggle they could. The culture follows the management in a fun and uplifting way, co-workers are always there to help in any way and check in on you. The hardest part of the job is keeping yourself accountable for time management, it’s easy to get lost on something unproductive, keeping your eyes on the prize is super important. I enjoy every day when I come to work, with my clients and co-workers. Every day is a good day!

Went through 2 interviews, thought it went really well as I was hired and started working the day after my second interview. After a week of working, the store owner fired me because “it wasn’t a good fit”. I got along with all my coworkers extremely well and I did my job as asked. No manager or employee ever came to me to correct me on my job, so clearly I was doing what they needed. I did have some problems with my manager, Glenn, as she seemed to not be understanding with my schedule even though on the first and second interview I told them I’m keeping my other job and I have school every week, so my schedule was a little confusing. But, I gave them what I could work and they still hired me. I feel like my manager was not understanding at all and the fact that they wouldn’t give me a reason as to why I was let go is extremely frustrating. When I was fired my manager wouldn’t even say anything, it was just the store owner who I’ve only met once. Overall, very poor management and communication with employees. DO NOT WORK HERE

No matter how hard you work, or how Much you work, or how much money you bring in, Its never good enough.  Whether you hit goals or not, the first thing they want from you is MORE.  Micromanaged like children. The long list of daily/weekly/monthly requirements are virtually impossible because you are given No time to get anything done.  You're not allowed to work at home, but there is Zero free time in your schedule to do any of these things at work. Then of course its our own fault if we dont complete these things.  The financial goals are impossible.   There is literally ONE TRAINER in the entire company that is bringing in as much business as we're supposed to bring in, and they act like the rest of us ain't trying.  They make it impossible for us so they don't have to pay us more. Claiming that we all have equal opportunity to make as much money as we want, like we're all just chillin with minimum wage because that's all we deserve.  

I had a wonderful experience at MUV Fitness as a front desk receptionist. I went in with the intention to learn from members and staff to inspire me on my own fitness journey. There are long time members, so majority of them were very friendly. There will always be upset members, but if you’re able to empathize and acknowledge each situation, you will be fine. Staff was helpful and provided back up when needed. Management treated me well and allowed me to build relationships with members. I did feel that other employees were unhappy over what little control they had, which effected the work environment. My duty was to make things easier for staff and to always make members feel welcome and comfortable which I feel I accomplished during my time. Everyone will treat you right if you take your job seriously and make it seem like you want to be there!

What is the best part of working at the company?
A free gym membership is included.

What is the most stressful part about working at the company?
Having your superiors constantly criticizing your every move without offering solutions. It's all about RESULTS, no matter the cost. They worry more about their own numbers; they don't care if you struggle. The upper management likes to operate under a veil, never properly introducing themselves to the "little people" of the company, strutting around like they are a big deal.

What is the work environment and culture like at the company?
It is very toxic. Similar to high school, they will talk badly about you when you're not there.

What is a typical day like for you at the company?
I have honestly never felt more unappreciated in a workplace in my life.

They get you in by offering you "compensations for memberships," but exclude the fact that only consultants can sign possible members up. Everyone disregards the front desk even though the front desk is the most important job. The bare minimum wage pay is NOT worth the number of hours you work, especially if you're an opener or a closer. You can work a lot of hours, but for a base wage, it is not worth it. Being on your feet all the time gets super boring, especially with no tasks (unless you like calling people about their past due balances 24/7) and there is no support at all from management. Required to get a review every shift which management is FORCEFUL about. Makes sense why this facility cannot keep people....

Top Job Titles	Average Salary
Personal trainer 1 salary reported	$26.94 per hour
Fitness director 1 salary reported	$92,500 per year
Fitness manager 4 salaries reported	$110,000 per year
Regional manager 3 salaries reported	$160,000 per year
Regional director 3 salaries reported	$130,000 per year

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