customer service representative

front desk coordinator

optometric assistant

optometrist

general manager

MyEyeDr.

The Position of Licensed Dispensing Optician is to analyze prescriptions and make recommendations that provide the highest quality vision care to patients. The Licensed Optician fits, measures and adjusts eyeglasses to exceed the patients needs and expectations. Additionally, opticians problem solve any difficulty Rx issues as well as provide a patient with expert assistance to make the patient’s vision care experience friendly and informative.
     With the manager and Optician can adjust the patient's glasses to meet their needs rather it be by discounting product to make it affordable, providing the patient with constructive criticism and giving honest opinions on the look of their eyeglass selection and by empowering the optician to do the job that is necessary to make the customer happy by doing what is necessary to meet their needs and selection.
     I have learned that patient's do not like to hear the words "I do not Know" and no follow through. They do however like to hear " I do not know,  but I will find out" Guarding your words and making them in the best interest of the patient is important for customer service and repeat business, and most important referral business. 
     The workplace is like your home away from home. we spend 8 hours at work, 8 hours for rest and slumber and the other 8 for family and other vocations.This making the store employees your second family and the store your second home. Peace and harmony should prevail within the workplace just as it does throughout the otherv16 hours of your day.
     The hardest part of my job is going home and leaving something undone or unfinished. Not being able to make  that patient happy with their purchase due to the adjustment or their buyer's remorse. It is hard when you cannot get that one detail a patient is looking for right and they just accept it the way it is. Not making that adjustment 100% satisfying make the day hard as well as making the patient see properly through their glasses. 8 out of 10 time the adjustment can fix the patients Rx and make the glasses Rx correct just by properly fitting them. Though these are hard this is part of the job of making the patient happy which is important to repeat and referral business. Hard is on what you make it and most of the time it is mostly easy.
     The most enjoyable part of the job is making that patient see everything "clearly" for the first time and watching their facial expression and eye emotions light up with happiness, excitement and satisfaction that we as a team made this happen by doing want we do and that is "making the best quality glasses" which allow everyone to see the worlds beauty through those lenses or for that special someone to look at their partner and see that we help them select the glasses that allowed their love in their life to look great while enjoying all that beauty. Also great to see that young boy or girl put their first pair of glasses on and really see for the first time. The excitement that fills within them and give you the opportunity to experience that moment of childhood for yourself even if it is jus for the moment.
    Over all... I have done this for over 20+ years and still love to do what I do every day. Whether working in the lab manufacturing the eyewear or being on the sales floor as and LDO Sales Consultant. Making people see is what I love about my job and it is exciting and delightful to see all the new advancements companies are coming up with to make these things happen.

A typical day was arriving early to complete any charts for patients who scheduled themselves online outside of office hours. Then ensuring the office was cleaned and insurances were pulled for last minute patients. Calling patients to complete any missing insurance information. I then would contact insurance companies to obtain benefit information (typically insurances have long wait times) while checking in patient, handing them paperwork to fill for their appointment, answer questions related to benefits/testing/prescriptions/etc, and protest patients before seeing the doctor. Then you would scan ID cards and insurance cards into patient profiles and enter in patient pretest information into their electronic chart. Then I would hand in physical charts to the doctor. In addition to all these tasks (expected to all happen within 5-10 minutes in conjunction with working with insurances and calling patients to confirm appointments all before noon while assisting patients walking in with outside prescriptions looking to order glasses. I would also be expected to assist walk in patients with choosing glasses while you wait for Eyewear consultants to arrive for their shift. I would also need to print off benefits and explain benefits to coworkers. Call to schedule patients for their annual eye exams and answer patient inquiries on prescription status. At times I would also contact the lab to track the progress of eyeglass orders. Overall the work was heavily placed on PSC(patient service coordinators) with little to no assistance it was enjoyable to  pretest patients and help them select or adjust their glasses. Personally it felt like an otherwise toxic workplace where in a course of a year the office had been through 4 managers and Eyewear consultants were granted a healthy commission off the backs of PSCs who assisted their patients with selecting glasses that suit them, discussing their benefits and advising on options for lenses. Often times if you worked for a small office you were expected to have 20 plus appointments and assist with walk-ins by yourself and management was allowed to stay completely ignorant to the ins and outs of PSCs so instead of improving the clinical flow of the office put more focus on  sales. Once sales were made, often times depending on which manager you had, they would neglect the patients and their inquiries or concerns about their orders. Management would then leave the task of calling with bad news about a delay in the order or simply giving the patient a blanket line of how long it takes for an order or that they would just be in soon without actually seeing how long the patient had been waiting or checking the status of an order.

I really don't like My Eye Dr because they find small companies and buy them out. They then jack up the prices and every long time customer complains and of course they don't care if we lose them. Our cheapest eyeglass frames were $59 but now they are $130, even though they are the same frames. These frames for $130 they are paying only one dollar for them a piece. The exams went from $59 to $99 out of pocket but they are charging $175 to the insurances. I care about people and helping them but they want us to sell to every person who comes in and it makes me feel like an used car salesman at this point. The commission was better with the company that I used to work for before it got bought out. The computer ordering system takes away commission if you have to do a remake even if it isn't your fault. If you have a good office manager then they will be help you with the flexibility of your schedule. However your schedule will change week to week making it hard to plan things in the future. Also the company's needs matter more than your own as my district manager says. Plus you will never get a decent raise. I make only 30 cents more than new hires and I've been an optician for 12 plus years. My district manager says he'll see what he can do but he never can do anything it seems.

- Typical work day, you are constantly working and no time to even breathe some days. If something doesn't earn commission then nobody wants to do it.  So f your new or to nice for your own good then expect people to walk all over you and make you do the stuff that has to be done and not the stuff that will make you more money.
- I learned that even optometry can become a soulless money making machine that the highers up don't even know a darn thing about glasses in the first place.
- Some of the Office Managers were just business majors in college, repo men, or even former car salesmen. They don't know what they are selling only know that the company says to sell the most expensive thing rather than what the patient actually needs,, wants, or has a budget for.
- They expect you to be a part of a team but majority of people who I communicate with higher up give me pre-made answers and don't even read what my e-mails say nor look at any attachments if sent. Most people on the bottom tier are never going to move up in the company. My co-workers are mostly nice but a few bad individuals will not communicate well and have bad attitudes.
- The hardest part of this job is dealing with patients who want want isn't possible. I can't break the laws of the physics of light. Or the people have no knowledge of what they are selling and don't care to learn.
- The best part of the job, cheap glasses all year around and a free pair every year anniversary with the company. Although the free pair has some limitations. Also free yearly eye exams for you and immediate family. The family discount isn't much and friends discount is very little. 

I only stayed this long because I'm afraid of change.

Please, I stress this above all: do your research on what private equity does to a company before considering MyEyeDr. You won't be working for a medical practice, you'll be working for the private equity investors at Goldman Sachs. I worked for a private practice for almost 15 years before MyEyeDr purchased it, which is their primary method of growth.
There is absolutely no job security, even if you work 60 hour weeks at 7 days, increase your office's growth by 25%, devote yourself at the cost of your health and sanity to the prosperity of the company, and are a seasoned industry professional. The drones at the C level simply don't care. You are numbers on a spreadsheet, not a person. MyEyeDr used the pandemic to "right size" their financial structure on the backs of their employees who were already stressed by an unstable world, meaning they let go people they deemed overpaid because they found themselves in a poorly considered and hastily constructed sinking ship forced by a fast-profit and rapid-growth-at-any-cost business model and had to quickly right their ship by short-sightedly bailing on those who helped them grow. Severance? No! Health insurance? I was given notice that it would expire 4 days after being let go...in a pandemic. Nice! The worst was having some furloughed employees survive in limbo by continuously extending their furlough only to terminate them 3 months later as the additional $600 federal UI ends. Gross. 
The incessant and demoralizing focus on unrealistic growth goals removed most GMs from their ability to foster growth in their offices by moulding employees to be successful in their own right. The nauseating drone of hyper-focusing on the ROI for the PE investors by constantly harping on KPIs and not patient care really started to show as the screws were being turned after the Goldman purchase; and, forget about making the monthly and quarterly bonuses. The bonus structure is broken and restrictive, especially now that it has been suspended altogether. I feel for the remaining managers and employees who relied on the bonus potential to survive. 
The middle and upper management was either hilariously uninvolved or so crushed by the pressure to make ridiculous goals only to be nothing more than ineffective corporate rah-rah cheerleaders, or in the case of some regionals, entirely dishonest.
If anyone at MyEyeDr ever reads this: remember, these are living, breathing, and feeling people you are dealing with. People who have families and responsibilities, people with health conditions and people who have others that rely on them, not impersonal machines who will survive on indefinite standby, or who can be thrown overboard en masse when the ship takes on water. That's an especially cruel and inhuman way to treat people you've dubbed as "one team".

I worked for MED for 4years as an EC(eyewear consultant) which is what they call their unlicensed Opticians, and I will say that I learned A LOT in this company. When I started I was a full time bartender with no optical experience whatsoever and they trained me and from scratch and taught me everything that I needed to know to start a successful optical career. There was also ongoing training during those 4years to keep continued education going. They offered decent full-time benefits, all of the packages and just about everything that should be offered along with accrued paid time off. They also stuck me at and off 3 towns over rather than one of the 4 offices that were 15 min down the road from my house. I agreed to work it because I felt like the job was a good opportunity, which it was. During my 4 year my office went through 4 managers and two doctors, so there was constant change and the office felt poorly managed most of the time with all of the turnovers. I also felt like a car salesman, things seemed to be less about patient care and more and more about selling as much as possible to every patient, which is also pushed by getting commission. From the moment you walk I to work in the morning the first thing that is discussed is numbers/percentages/goals and never anything about patient care. They also completely changed my schedule to where I ended up working every Saturday, even though I specifically agreed to work that location because I was told that wouldn't happen. They then tried to pressure to drive and hour and a half away multiple times a week and told me If I didn't then I just wouldn't get my hours because those offices needed help and someone needed to help them. I explained to them I couldn't put that wear and tear on my car and that was too far to drive especially for the money I was making. Our district manager was extremely demeaning and purposefully would make rude and embarrassing comments, he didn't care about the staff at all, even after a coworker had a parent pass away he never returned her calls or even gave his sympathy. MED was extremely cookie cutter and toxic, I could go on and on. By my last year I started looking for other optical jobs and started researching other wages in the area and realized how underpaid I was. After putting in my two weeks it was a bittersweet feeling, I learned everthing I needed to know there and also made some long term friends that I miss working with but I DO NOT MISS WORKING FOR MED. I am way happier now with my new job and I feel appreciated and like I can actually focus on my patients, all while getting the pay and compensation that I feel like I deserve.

I'll start with the good first, the people that trained me in 2012 including the manager were the best, I went in when MED had around 60 stores.  That was a time when they actually cared about the patient and the experience that employees have. All the doctors are amazing and good people.  Slowly when they started to expand they became more careless about the experience but they paid those employees better than employees such as myself that already had experience in optical/retail.  Yes, they care more about profit and ripping off patients than caring for their employees and the benefit of the patients.  I started in Manassas VA and was moved between that location and the Bristow VA location. Later when I moved I was put in the Falls Church VA location and traveled to Fairfax VA, Merrifield VA, Springfield VA, Alexandria VA (both Alexandria locations), Vienna VA, and Corporate in Vienna VA, needless to say, they made me travel a lot and paid $10 for travel, all because I can Pre-test, sell, supervise, place orders, do contact lenses sales and classes. So they also abused the fact that I could do the job of 5 people with them only paying me $13.50 an hour, after working there some years I only got a .50 cent raise for all that I could do.  Newer employees were getting paid $14-$17 an hour without as much experience.  I was then told that the Falls Church location was promised to someone else (which seemed odd to me) and that it was mandatory for me to travel from my home in Manassas to Alexandria VA or I could lose my job, which with traffic that's a 2-3hr drive there and back without compensation or consideration. I applied for a position in corporate and was told by the general manager at that time, that I was not eligible for that position.  Then I quit and moved to Maryland and exactly a month later corporate called me to see if I was still interested in the position for corporate and after how I was treated all those years I just had to decline.  There were more bad things that happened to me, and this review is long enough, but my main point is to be very careful about working here, even with experience and doing everything they want you to do they will still not care about the employee and play favorites.

This review is my personal opinion and my experience working with MyEyeDr. in this particular location. The reason I say this is because Vienna is considered a high volume office and therefore, the demands are different from those of a low volume office. 
Working as a Patient Services Coordinator (PSC) is a great opportunity for those seeking to strengthen their multi-tasking and customer service skills, as well as those interested in learning about/entering the optical field. 
What I truly enjoyed about working at this location were my coworkers, the primary optometrist, the occasional Saturday lunch, and not having to work on Sunday's. My coworkers were friendly and funny, so being around them made time go by quickly even on the most hectic days. 
Day to day tasks as a PSC consisted of answering phone calls, pre-testing, retrieving insurance information and authorizing it, preparing paperwork, scanning documents, running reports, responding to emails, processing contact lenses orders, dispensing glasses and/or contacts, and even conducting contact lenses classes. While this isn't difficult work, it can feel overwhelming during peak times or when short-staffed.

What I disliked the most about working with this company was the pay. Similar to other reviews, I felt that I wasn't compensated as much as I should've for all the work I did. I often felt burnt out and tired because of the busy days at the office. Additionally, I wasn't happy with the lack of structure in training so I ended up teaching myself by doing the work and asking many questions. Teaching contact lenses classes was very challenging especially because I'd never worn contacts before I began teaching others how to! 
I also quickly learned that the company is very money hungry. Management regularly changed the appointment books (often last minute) to fit in more patients than we could see, which made the efficiency of the front desk and maintenance of paper work difficult to handle.  While I wouldn't consider the opticians at this location "pushy", they were expected to up-sell and add-on products and services. 
I conclude that this is a great opportunity for a self-starter, one that always takes initiative without being told to, and one who works well under stress.

Pros: Learn about optometry assistant role, working with patients from various backgrounds, team work values, and building network with Optometrists and faculty members. The doctors are great people to work under and learn about the field of optometry. Company provides onsite training. Every once in a while there would be donuts or food for employees. Management are somewhat okay in what they do. Depending on locations, commission is attainable (selling My Year Supplies) - but if the clinic is slow, don't get your hopes up. 

Cons: You are expected to bring your A game to the clinic and also expected to stay behind and help out other departments, even when they don't help your department. The work becomes repetitive and when looking for advancement, they just swing you around to other departments for good "learning experience," while your pay rate stays the same. Now since you know and are trained with other departments, you are basically called to duty when there are holes in the other departments, even if you do not want to. The only advancement is either management role or moving to other department/facility with a $1 or maybe $2 bump in pay rate. Also, they have a mandatory required inventory check every quarterly which is pretty much random - so if you somehow are able to request PTO prior during inventory, you are excused - while everyone else is forced to come in to work extra hours without overtime pay. You are basically told its mandatory, but I've seen people skimp out of it with either PTO luck or good relationship with management. Micromanaged on PTO usage and work environment. Continuous change in job description - management will expect you to go  above and beyond when you are basically paid the same rate as a McDonald/Panda Express workers. I can not stress the part where management expects and requires you to stay longer to help out the other departments when  YOUR work is done. Its never the other way around. Management will constantly use the phrase: "This is a family friendly working environment" but the reality of it all is that a job is a job - basically its an excuse to make you do more things than you are really paid for in order to just get more out of you. 

Company was recently purchased by Goldman Sachs. It is very clear that GS has this company by the neck right now. Hired a new COO, and fired him a few months later after CEO returned from medical leave. Current Senior Leadership is in positions beyond their abilities. Zero communication to anyone in the field. Recently terminated over 30% of staff “due to COVID,” but really as a way to meet bottom line contribution goals. A majority of the field is working in different locations, with displaced GMs and DMs. Leadership makes decisions based on friendships not performance or potential. Several strong leaders have been fired or demoted with no real explanation as to why. No end in sight for a return to quality work environments.
Benefits are garbage. Health is way too expensive. Vision benefits are way below industry standards. The company makes money off of employ purchases instead of charging cost for product they want us to wear and sell. DMs tell associates to wear glasses even if they wear contacts or no glasses, just so they can show off the merchandise... but the discount is terrible. Competitor pricing often beats our prices.
Company says “it’s not business, it’s personal,” but really, they were recently exposed to the truth that it is absolutely business, as well as personal.
Senior Leaders try to say GMs “own the business” and “should be held accountable as such,” but GMs have zero decision making power. DM and above have to make decisions on items as simple as refunds over $200, or hiring, product selection, schedules, hours of operation, etc. These are things that true business owners would have power on.
Culture of development is lacking. If you do not deliver right away, you are written up or demoted or promoted to customer. It’s all about the bottom line and this month’s performance.
Some locations lack doctor coverage, but GMs and staff are fired do to missed sales, because the Professional Services leadership cannot take responsibility for doctor staffing struggles.
GM and higher are often hired with super low salary, with the promise of bonus potential, which are unrealistic and unattainable.

In my experience at the MyEyeDr., there was a pervasive issue of intentional understaffing that led to a strained work environment and significant burnout among employees. In addition to the intentional understaffing, there was a policy of "cross training" that essentially meant employees were expected to fulfill the roles of at least two people. This further exacerbated the strain on staff contributing to a challenging work environment and compromising the quality of service. As one would expect, when eventually they would need to hire a replacement for burnt out employees there was a lack of available personnel to adequately train new hires. The company culture suffered due to unrealistic expectations, resulting in high turnover among upper management as well. The attempt to apply retail key performance indicators to healthcare operations created noticeable pressure on staff and impacted patient care. Despite the stated commitment to patient well-being, the focus on numbers took precedence, compromising the integrity of the healthcare service we provided. It is with a sense of sadness that I reflect on my two years with the company. Initially, I held on to the belief that upper management may not fully understand the impact of their policies. However, as time passed, it became evident that they were aware but unwilling to make necessary changes.  This realization, coupled with ongoing burnout,  led to my decision to leave. I found it ethically challenging to be part of a healthcare organization that prioritized budget constraints over the well-being of both its staff and patients. While I understand the necessity for companies to be financially viable, it is my sincere belief that achieving profitability should be done ethically. I continue to hold a deep concern for the well-being of the patients. It is my hope that the necessary changes are implemented to create an environment that genuinely prioritizes both the staff and the individuals seeking healthcare services.

Top Job Titles	Average Salary
Customer service representative 232 salaries reported	$18.93 per hour
Front desk coordinator 212 salaries reported	$18.28 per hour
Optometric assistant 182 salaries reported	$18.98 per hour
Optometrist 104 salaries reported	$152,596 per year
General manager 83 salaries reported	$66,088 per year

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