member services representative

branch manager

customer service representative

call center representative

senior collector

NASA Federal Credit Union

I have been promised a promotion since 6 months of working here by management but now 5 years later, they have a million excuses why it's not feasible. Also when I asked my manager about it, I was told I should be lucky that I have a job. But that did not stop the manager from tacking on additional responsibilities that are outside of my job role. I was called insubordinate due to not wanting to do extra work that I am not compensated for. Then I called off for bereavement after a family member passed away. I told the manager I would need 2 days off to travel to which they responded that was fine. When I came back to work, I was then told I could only take one bereavement day as it wasn't a primary family member. Oh also nobody bothered asking how I was doing upon my return or expressing sympathy. After 5 years at the company...

They gave out an anonymous survey earlier this year and some things came back as generally needing work. One thing was communication. Employees asked for communication from managers. Managers decided to give us additional meetings amongst ourselves and additional work responsibilities. No additional payments of course. And no additional communication from upper management. Effectively the anonymous survey worked out to hurt the employees who spoke out to give constructive criticism. I loved this company when I first started, but the last year has been terrible. They also hired an additional manager for my location a couple of years ago and have not replaced any of the employees who quit over the last 5 years. We have more managers than employees at my location now. They have begun micromanagjng and making work miserable.

The training and development department is one of the best and worse things about this company. I have never felt more embarrassed in my life. They center the orientation around meeting the top people there and meeting with the ceo and everyone in between, it's very open in that aspect. What troubled me was a skit that we had to do in front of all the managers, including my own. So we had to make a skit about what we can do to be on time and how we had to be mindful of adherence, but we had to perform the skit that we created in front of all the mangers from all the departments in the corporate office. The reason of the skit was not to just inform us but to embarrass us into thinking back to the skit and reflect about how we felt while doing it. Its almost like a "let's embarras them so they wouldn't think of trying to be late again". Im not the type of person to public speak, so this was triggering for my anxiety, and I did not like it all. You had no choice but to partake in the activities. If you refused you could get written up or they would be so upset with you that they would talk behind your back or give you a dirty look. The whole training department was so condescending and passive aggressive, they talk down to you as if you're a child. The orientation had some good points in it like meeting everyone in the building, but the bad outweighed the good.  I was really turned off by how the orientation was, they are too serious for me.

At first, I was in love with the place, I was training and it was all fun at the same time. As soon as you're not considered a trainee and the full workload starts to pile up, you will feel the stress creeping in. I have worked in several financial institutions and they all are focused on sales, some are more focused on sales than other institutions. I would say that NASA FCU falls in the middle. They are focused on sales but sales can come from any direction. For example, setting a member up for a phone pin when they call in is a sale for you, that is commission money you're earning. Many phone pins can add up to extra cash. Anyways, there have been days where it gets so busy that they will order the staff lunch that you will have to eat at your desk because you have to continue taking calls, so no lunch break. You have to clock out and clock in every time you leave your desk. You can take two five minute breaks or one ten minute break and 30-minute lunch. You don't learn everything at training and I suggest you learn as much as possible about the services they provide. For example, credit cards, car loans, and processing procedures, GAP, etc. I left due to my mom's sick health and I learned later that five other people I have worked with have also left due to career advancements, stress, and work hours.

Upper management is good overall. They really focus on the company's mission and core values and make you feel like you have a purpose and make a difference. Unfortunately that is not necessarily reflected in your day-to-day experience.  There is no consistency in management practices and many processes and procedures are inefficient. Every employee can have a different experience depending on their manager. Managers and Directors aren't always held accountable for their behavior and many things are swept under the rug when reported. It appears that upper management is so overwhelmed that they don't have the time to make sure their employees are ok. 

Many employees are unhappy but are afraid to speak up due to fear of retaliation or job security especially during this time. I will say they did a great job taking care of us during the pandemic and were able to get us working remotely fairly quickly. 

Overall, this company has great potential to be a 5 star workplace but the company culture needs alot of work. They need a 3rd party to come in and really evaluate processes and company culture. 

I worked here over 6 months at the Greenbelt branch and if you plan on working here please AVOID the Greenbelt branch at all costs. The management SUCKS, they don’t care about work/life balance. All of the other branches are progressing and doing things more modern, this branch does everything by the BOOK literally. The management makes you read the procedure policies every time you need help instead of being hands-on with you and actually showing you how things are done. There is A LOT of favoritism towards the older employees at the Greenbelt branch. A LOT of micromanagement on newer employees even after the 6 months. A LOT of being told what to do and how to do it constantly like everyday, being treated unfairly, being treated like a child, etc. I reported the management team multiple times and nothing changed and they ended up firing me because of multiple tardies. (The tardies were 1-5 mins late). NASA is a good company overall but the Greenbelt management team needs to be changed immediately. 

Hard working employees are taken advantage of, used and abused with no appreciation from management. Manager is incompetent of all departmental duties, does not back or support employees. No training or structure in the department and no pay increases or growth potential.  The more you do, the more they expect you to do and figure out on your own.  The moment you feel like you have been taken advantage, out the door you go!  Worst management team I have even seen in my 15 years experience in servicing!!  Incapable of empathy for employees or how to assign duties. Single Black females...please don't waste your time.  You don't stand a chance!  4 single black females gone in 2014 alone...8 single black females gone in 3 years time under the same management team!! Get the picture??

Great place to work with a lot of friendly people no matter in which department you are in. Hours would range from different departments but the hours of the credit union is typically from 8am-6pm Monday to Friday, some departments work Saturdays from 9am-2pm. This credit union has great training to move you forward and great ways to earn extra money by simply referring the members to their products and services. Management is also great and helpful, they have a dialog which you schedule to talk about you and your job fulfillment thus far. The hardest part of the job for me was trying to deal with the very angry members over the phone but my most enjoyable part of my job is having to do the fun stuff or celebrating certain events.

If you are salary expect lots and lots and lots of unpaid overtime. Kiss lots and lots of butts if you want to move up because its purely who you know in that company where seemingly everyone there is someones kid or brother or cousin and if you aren't family to someone you aren't making it.

They don't tell you when they hire you they will demand 6 days a week and unpaid overtime but you very quickly find out as they shove more and more of other departments duties onto you.
But hey if you don't like the current managers policies don't worry, they will be replaced in a few months and the new guy will have a pile of new duties you wont be paid for and policies because if it isn't broke I need to try and fix it seems to be the company motto.

The pay is decent and the Job itself isn't difficult, however some departments are run by people who don't function in their position well. There is tons of nepotism and favoritism; the likelihood of being promoted is slim unless you are included with the "in" crowd. The overall culture seems to be management VS. everyone else. You are encouraged to express your feelings but once you do, it isn't taken seriously and you begin to become blackballed if someone in a place of power does not agree with your opinion or feels challenged. Concerns are not made a priority and concerns are dismissed as opposed to escalated and resolved/.Everyone is out for themselves and it makes the job stressful when it doesn't need to be. very ghetto would not recommend. 

I've worked here as an intern for two summers. This isn't just a paper pushing work place. I've gotten to dig my hands into several different disciplines... and they haven't just let me shadow here... They TRAIN me. It's been a great experience with a variety of characters here.

Different departments have their own vibe and energy. Management is great on all ends I believe though.

The hardest part of the job is that with a smaller company like this, actions have a greater impact. And sometimes things can get stressful with the workload. And with all of the things to do it can be hard to stay on top.

But overall it's a good experience, at least for me.

Top Job Titles	Average Salary
Member services representative 12 salaries reported	$23.13 per hour
Branch manager 7 salaries reported	$66,895 per year
Customer service representative 11 salaries reported	$24.25 per hour
Call center representative 2 salaries reported	$23.25 per hour
Senior collector 1 salary reported	$55,000 per year

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