staff software engineer

senior software engineer

software engineer

account executive

solutions engineer

NAVEX

Unfortunately the organization does not recoginze true talent or insightful employees who have the advanced skills that have the potential to be developed with some investment. There is no work/life balance and false prioritization values negate everything a GRC organization should value as top tier. Poor mid-level managment have resulted in underdeveloped skills, inconsistent product information and confusing client-end experience. Granular leadership decisions have created a hostile work environment which has negatively impacted team and work morale. There are no structured career paths and no investment in the employees who have received outstanding performance evaluations year after year. Advancement is given to friends of management regardless of proven laziness and sloppy work ethics.There is no recognition or compensation for working more than 45+ hours on a regular basis. Expectations are extraordinary and intangiable when IT resources and foresight is extremely lacking. The base compensation is not comparable to other information tech/SaaS organizations. Navex is entirely too focused on pointless metrics, acquisitions and have no scalable plans for cross-training, which results in client dissatisfaction and employee depreciation. The first merger was in 2012 and there is still no clear career path due to a lack in cross-training and investment. 

Do not work here if you value a real career with real advancement, decent leadership and a fair compensation for living in a metropolitan city. 

Do work here if you like broken products, ignorant leadership, and if you think slapping sticks together in hopes of creating a fire will actually happen.

Do yourself a favor and pass on Navex.

So I do love Navex's culture and people. The communication specialist role is a little boring but once you know what you are doing it's not very difficult, and Navex has very sane and sensible policies regarding cell phone use. IE browse the internet at work to your hearts content, unless you have a call. Call volume is often high though but there are slow periods. The managers I have are all super helpful, very friendly, with very reasonable and achievable goals and expectations.

Now for the bad. The pay is, well it's bad. $14 an hour, $14.50 after 90 days, but I made $15 an hour as a college student. I want to love NAVEX, ethics compliance is something I do believe is important, but the low pay compels me to view my employment there as temporary until I find something better. It would have been a fine job to have in college, but now that I am finished the pay just is not competitive, and the company does claim to want to have college grads in the communications role. The poor pay in the CS role is made more alarming to me because i dont see any avenue for promotion out of the call center. A lot of people in non call center roles say they started there, but I just do not see a promotion path out of it and I don't believe my superiors, like the senior CSs and low levelmanagers are very well paid either. The poor pay, it seems to me, makes the company have trouble with staffing, which makes call volume higher, and the job more tedious.

Another point to make: if you are here because you have heart for ethics issues that's great but you will only be playing a very small role in helping anyone. I hear and document some pretty grim stuff, with no way to help the caller myself and no assurance the client company will care. That's a little frustrating sometimes.

So my final assessment. NAVEX: I want to love it, but poor pay and no obvious path to better pay compels me to look for employment elsewhere, with sincere regret.

Communication specialists work in a call center setting. Navex offers a hotline service where employees of Navex clients call to document workplace concerns. As a third party, the call center gets a huge variety of callers and it's difficult to know what to expect on each call.  Some days were worse than others, but it was easy to get mentally exhausted working 8 hour days for several months. It was normal to get a couple disgruntled callers each day.

My biggest complaint during my tenure was that it was difficult to build relationships with co-workers because of the high call volume and breaks are scheduled at different times every week.

Work life balance is not ideal. Starting out, full time employees get 10 hours of PTO each month you work. The most coveted time off, like the days after Christmas, are difficult to request off.  Expect to be working during the holidays if you are a new employee.

I had several direct supervisors in my short time there, but as a whole, they were all very professional, understanding, and honest about performance. I was recognized when I did well and coached when I needed to improve.  I once got a bloody nose on a call and my supervisor jumped on the call without hesitation.

Overall, the company has good values and I can see that in management and what is emphasized in the training, but the contact center employees have been left behind in quite a few ways.

Company has had high turnover in Implementation, Customer Support, Sales, and Developer roles. Employees are constantly overworked and quitting, have had open roles on team nonstop for past year and a half. Have really enjoyed most of the people I have worked with, but the hierarchy of management is very corporate. Must go through precisely the "right" avenues to share feedback and phrase everything perfectly, otherwise will receive criticism that you are not providing feedback the way that management likes. Feel like I can't express any concerns or suggest ideas now, have been told to be more agreeable and essentially fall in line. 

I felt much more supported and valued during my first year, learning the politics of the corporate hierarchy has made working here very frustrating. Benefits are subpar, I know friends who work at other software companies that receive substantially better health insurance benefits. High deductible, lots of out of pocket costs until deductible is met. Feedback from managers has felt vague and unhelpful. Filing an anonymous report to Human Resources was an absolute nightmare and handled horribly, company clearly only cares about protecting reputation and not actually protecting it's people despite being an Ethics & Compliance company. 

Previously a strong company with thoughtful Leadership, had a great opportunity to be a successful market leader and potentially a great place to work.

 Several mismanaged opportunities and bad management choices resulted in losing true performers and visionaries. 

What few workers and visionaries are left, are overworked and under-compensated and are likely to leave, which will put this company's real value at risk, as well as prospective and current clients.

Sr. Leadership seems to be sincere about intent, but fails to see past issues with their direct reports. Too much trust is put in the current VPs who do not have the Enterprise level of experience or professionalism required to make this successful and often do not live up to the current core values communicated by the Sr. Leadership. At some point the Sr. Leadership will also need to take the blame for failing to act.

The actual workers need to be compensated and should be allowed to do their jobs well in an organized fashion. With a structured vision and goal in all departments. 

Realistic, achievable goals are not communicated and thus a lot of work is poorly planned, with mostly reactionary results. Building the house while it is on fire rarely works.



I enjoyed working for Navex. This company really took care of me as an employee. I have never worked somewhere that have an employee lounge with a videogame, couches, and a small store inside. Everyone automatically thinks call centers are the worst to work for because most are sales or collection agencies. But this company is completely different. I enjoyed working here because I felt like I helped those I encountered. It can be very busy and there are always calls because it never closes. But that is also the beauty of that place. You can get whatever shift you want to fit your life. You can work as early or as late as you want. When I was there I was finishing school, I was able to fit work in with that. A lot of jobs today the schedule isn't flexible to include going to campus for school. It is easy to get burned out with the routine of sitting at a computer taking calls all day, I think the company understands that because they hosts events and give employees food which is always great. As a young person that wanted to see what else was in the world, I had to go. But it is a great place for those escaping the boredom of retirement, as many of the people I met personally told me. I truly enjoyed my experience there and would recommend it to anyone.

Navex is very monotonous.  There is no flexibility with hours, no part-time positions. This job should allow working from home.  They discontinued work from home and only allowed the people who already work from home to continue to work from home.  The workplace culture is somewhat nice to an extent.  Too many unhappy workers that were there unwillingly. 

Mangement and the whole corporate paradigm needs to realize nobody wants to work hard and be bullied into taking on more work without pay.  If you're going to have it stressful you should be working from home at least your in your own environment.  If you're going to pay less you should be working from home no questions asked!

Nothing was enjoyable about getting off work too late to do anything and 8 hours of your day is demolished every day of the week.  It's slavery at it's finest. Nothing was flexible especially the hours.  They treated you like a rewards card and gave you points for everything you did wrong.  They rewarded you with disciplinary actions or being fired.  Management should be ashamed of themselves for adopting such horrible ethics.

Upon hire, employees are told that the company offers fantastic benefits, such as a flexible schedule, an emphasis on work-life balance, opportunities for growth from within, etc. All of which sounds fantastic but is unfortunately untrue. Employees select their initial schedule and before their first year are subjected to a "shift bid." The company prides itself in employees receiving schedules in their top 30% or so of preferences; however, most of the options are awful and destabilize employees' personal lives. There are no guaranteed increases in salary, and employees can earn a maximum of a 5% increase, which is not great when employees in the contact center start at a measely $14 per hour. Additionally, contact center employees are overworked, with the company having added a third call intake platform in the last year in Charlotte with no additional compensation. The fact that this company is owned by a private equity firm is painfully clear, as the company's only focus is growth, and maintaining veteran employees has fallen by the wayside. Unless you're perfectly content with never having a family and having an unfulfilling job that only rewards employees who are able to show up 100% of the time, this is not the job for you. Avoid if possible.

Honestly the company itself is awesome. Your peers and supervisors are very friendly and supportive. They do fun events to participate in and send you useful gifts from time to time. I’ve enjoyed my time here but at some point, the constant pressure to stay on the phone and getting yelled at by grumpy callers gets tiresome, especially for the rate of pay. Maybe at $18-20 yeah. Even $17. Work/ life balance needs improvement. You build pto and have the opportunity to put in a request off for a holiday but neither are guaranteed. Even with available pto you can get your request denied. The point system makes sure that if you have one too many life events or sick days, you will sign write ups and face separation of employment. There are also shifts bids meaning that you literally bid on your shift and your schedule could change to something that absolutely doesn’t work for you and there’s really nothing you could do about it but wait until the next bid, however many months away that may be. If you have kids, a second job or anything else that you regularly need to tend to outside of work, the random change makes life very difficult. Navex is great, it’s awesome. But when it comes to pay and work/life balance, it’s not for me right now.

It's a contact center, so no matter how perfect the company is, you will not be very happy here and it's not the company's fault. You can tell it's a high turnover job and high stress. Some days are super busy and some days are super slow. There are times when you get calls back to back and other times you can be free for 30+ minutes and can do what you want as long as your stay at your cubicle. 

The benefits are awesome, I loved my insurance, 401.K, etc. The hourly pay is too low for the emotional stress you must deal with in my opinion. 

You kind of feel like a cog in a machine, easily replaceable and not expected to last long. A lot of times the callers take out their stress and attitude on you, so be prepared for that. You hear a lot of sad and also very crazy stories as well.

Make sure you’re confident in your writing, typing, interviewing, and communication skills. Also, must have a strong attention to detail as a “misfile” can risk your job. 

It's a great first-time job so you have good benefits and stability when you're fresh in the workforce but I'd advice to continue to look at other positions while in this one.

Top Job Titles	Average Salary
Staff software engineer 6 salaries reported	$112,715 per year
Senior software engineer 2 salaries reported	$84,655 per year
Software engineer 3 salaries reported	$105,000 per year
Account executive 6 salaries reported	$69,250 per year
Solutions engineer 2 salaries reported	$78,500 per year

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