account executive

insurance account manager

account manager

employee benefits account manager

client services associate

NFP Corp

Currently working as a salesforce developer to implement a new highly customized NFP 360 2.0 Salesforce instance from the legacy CRM instance.
•	Implemented Sales Cloud by customizing the entire Opportunity, Policy and Renewal creation flows using custom Visualforce wizards.
•	Managed and lead an Onshore and Offshore development team of Salesforce developers and mentored various other teams with best practices to maintain overall system quality.
•	Build road map to enable both quick wins as well as long term goals by following the best practices.
•	Worked closely with business analysts and performed detailed analysis of business and technical requirements and designed the solution including custom objects and changes to standard objects of SalesForce.com (SFDC).
•	Analyzed the business requirements with the Business Analysts and reviewed the Detailed Design schema with the Designers so as to have proper understanding of the requirements.
•	Worked closely with Business Users, IT Leadership & cross-functional teams to address strategic business issues involving CRM and customer support operations.
•	Worked on standard and custom objects like Accounts, Contacts, Cases, Opportunities, Policy Plans, Renewals, Leads, Data Visibility, Reports, and Dashboards. 
•	Developed Custom Objects & Fields, Tabs, Components, Visualforce Pages, and Validation Rules on Objects and Tabs as per functional needs of the application. 
•	Integrated Salesforce to third party applications like EPIC using SOAP API/REST API
•	Developed strategy for industry best practices governance procedures for security, sandbox management, system development, QA & testing, data integrity, and external partner integration.
•	Implemented the Bulk Renewal functionality on click of a button based on the client requirement.
•	Lead/mentor junior developers through code reviews and advising on best practices.
•	Implemented web based case management automation – Web to Case (on Case Object) to track and solve customer’s issues.
•	Used SOQL and SOSL for data manipulation purposes. 
•	Used tools like Dataloader.io for migrating large volumes (of data from legacy systems like Siebel) into Salesforce.
•	Defined Lookup and Master-Detail relationships for objects and created necessary Junction Objects that were needed to automate business process on Salesforce.
•	Wrote test cases for Controllers with 90% code coverage. 
•	Used Assignment Rules and Queues to assign support tickets to the appropriate support staff member based on their workload and availability.

It's basically become a small version of Express Rx.   The important senior management positions have been filled with people that have worked for Express Rx.  The arrogance is remarkable. Although most of their experience comes from one PBM, they are incapable of listening to ideas from others that have a broader experience.   If you have worked in the PBM industry - to do it right - it takes several years and several different experiences to fully comprehend the business.  Screaming at employees or undressing them in front of others does not make you a leader,  it makes you a supervisor.   Nobody wants to follow a person that manages by fear.  

Some of the sales folks have no idea of what they are selling yet reap the rewards on the backs of the people that are working hard to help them.  Because of the "old boys" network, people  are promoted based on old friendships or family relations.  The more you know, the more work you will be expected to do and the less you will be rewarded.  Once a mistake occurs and it will, the blame game starts and it doesn't stop until it reaches you. Management will NEVER take responsibility or assist in a productive manner.  Nothing is planned at this company.  Absolutely everything is figured out after the fact and NOT with the help of management.

I can assure you that certain employees within the pharmacy division experience favoritism that is so over the top, it's laughable. They do nothing but lose business and make things difficult for everyone else. For whatever reason, these folks that seem to be  in an inner circle get rewarded for a lack of knowledge and a lack of motivation.

NFP bought the company called Valued Pharmacy Services on January 1, of 2017 with the promise of changing the culture. It did change.  It is now morally bankrupt.  The pharmacy division has a huge leadership vacuum. Direction is sorely lacking.

I started on July 14th I was told that the account's payable processing position would be to match amounts and pay the policies that is far from the truth. There is a whole lot of work that goes into this job. I was not properly trained. I was there for 35 days. My trainers were there 8 days out of the 35 days that I was there. Because they work a hybrid schedule. One of them went on vacation in the middle of my training. I was basically training on my own. They wanted me to know everything that I needed to know in 30 days. I was terminated today and it's real strange because I was told that I was doing good then I was told that I wasn't doing so good because of Little mistakes, but yeah, I wasn't trained properly. There is no proper training. I'm training with 2 people that still had to do their job. They both got promotions, so they're training on other jobs while they're trying to train me. I don't think that it's fair that I was Let go after 35 days. And i'm still learning the job. I often ask for feedback at my supervisor told me that she didn't know my supervisor also told me that she didn't know how to do my job ,when I asked for help. I was ignored, so I don't think it's fair that I was Let go after only 35 days with basically 8 To maybe 10 days of training and When those people were training me, they're still trying to do their job. There wasn't a dedicated trainer.

I love working at NFP. The leaders are very ethical and the company really tries to give employees great benefits. The workload is very fair and they do provide a lot of flexibility. I have been very happy here. However, there is definite room for improvement. There is a weird element of, we will let you know after it happens. For example, I wasn't told what my raise would be until after it shows up in my bank account and I wasn't told about my promotion until it showed up in a company email. Also, it would be nice to wear jeans every day in addition to Fridays. This is Austin and most companies are casual. Lastly, the leadership in Austin is pretty much against working remotely. Some departments allow 1 day per week, which is great, but it would be better to have 3 days per week. Many people sit in traffic for 45 minutes to an hour each way to come into the office when they would be spending all of that commute time working from home. It would be a huge benefit if this were offered more liberally and would show trust and confidence in NFP employees.

Politics being blatantly demonstrated in the office while shaming only one side. Favoritism is screamingly obvious. Only family members of management are first choice for hiring.  Substantial amounts of time that managers are socializing for hours in each others offices. Management adding false meeting dates on their outlook calendars to look "busy" because we can all see each others calendars so they want to appear as if they're in constant discussions with subordinates. Management has NEVER trained one of their new hires. They expect YOU to train co-workers and maintain your responsibilities as well. You are NOT paid AT ALL for training co-workers even though it's DOUBLE THE WORK.  Again, that's because management is ALWAYS socializing with one another. I've overheard countless employees being stunned that corporate has their head in the sand so far that they ignore this and that cameras are SERIOUSLY NEEDED in the office to illustrate the amount of time management is socializing with one another. Fear mongering is fully existent and encouraged, blatantly.  Hints of racist suggestions are quite clear. Yes, there IS evidence to corroborate this review.

I was first person in office everyday. Checked to see if any overnight issues developed by going over ticket tracking system, voice mail and email. Than checked to see if all issue from previous day were had been addressed. Checked team calendar make sure issues relating to AV meeting have been  addressed. Get updates from Austin, TX and LA, CA teams. Once a week meeting with local office management, one a week team meeting with Austin office.  In charge of training of new hires which included creating documentation for training purpose. Once day the settled in I would track trouble tickets as well as trouble shoot issues. Manage Helpdesk/Desktop Support team in NY office. The hardest was the morning. Once day got going the day got easier. Best day of the week was Friday, things were less hectic allowing me to catch up and prep for the coming week.

the work done at NFP is very faced paced but also very rewarding because you get to work with clients are very compassionate and eager to provide the best benefit solutions for their employees. NFP is willing to not only match the clients needs but also willing to help develop competitive strategies to allow its clients to primarily focus on their core business while NFP works the benefits offerings that clients want to offer to their employees.  The culture is a very friendly and performance oriented environment but the company does value each and every employee.  They really truly embrace the family atmosphere and are not just invested in its employees from a production standpoint.  They truly value their employees.

A typical day at work is opening up my office and having the clients come in to pay their weekly co-payment for services reindered and input into computer soft wear. I learned that you need patience when you are dealing with the public and when money is involved. My co-workers are the best group of people to work with. The hardest part of the job is having the clients waiting in the line to pay their co-payment before they can receive any services. There is a lot of complainting, but you just have to ask for their patience. The most enjoyable part of the job was working with the clients and watching them become a better individual as they worked on their life problems. I enjoyed want I did and the people that I worked with.

Boss located at Corporate in other state and complete autonomy on most decisions. Collaborated with staff and Management in all audits and testing of business processes and process cycles.
Able to work with and please entrepreneurial former owners of business we acquired. 
Communication skills, both oral and written, are excellent and able to rectify major issues between Corporate Audit and one of the Firms major operating units, within one year of hire date.
Good company that was taken over by private equity Firm and released in a reduction in force.

NFP offers the challenge of being able to make a difference for a variety of individuals and companies. If you want to be involved in multiple projects that can truly make an impact, then this is a great place to be. 

There are some challenges, just like every job and company has. Communicating can be tough sometimes given there are quite a few office locations coast-to-coast and there is a lot going on within the company.  But, I think you'll find NFP's Business Leaders and Managers to be honest and transparent about what works and what we need to work on. 

Let's keep it up and keep doing the right things for our employees and our clients. NFP has an exciting future and I look forward to being a part of it!

Top Job Titles	Average Salary
Account executive 39 salaries reported	$85,949 per year
Insurance account manager 33 salaries reported	$57,258 per year
Account manager 15 salaries reported	$66,467 per year
Employee benefits account manager 26 salaries reported	$75,958 per year
Client services associate 14 salaries reported	$61,143 per year

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