computer technician

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The company really seems to have lost it's way. What was once focused on keeping their employees happy and providing the best possible work environment now seems to have devolved to a solely corporate mindset. The interview process totes how much the company cares for its people but once you get in you see how little of that is truth. 

Your help desk engineers are severely underpaid compared to the average pay in the area. The company does not give any sort of annual bonus or compensation for getting certifications or degrees and does not seem to have any desire is helping their employees further knowledge outside of offering to pay for certain certifications but gives no incentive to do so. New clients are thrown around the help desk engineers with little to  no time to prepare. Ths contract is signed and the next thing they know is there is a new company ringing on their line.

The company is also having trouble managing their turnover rate for their engineers. Everyone has become extremely overworked because they cannot bring enough people on and keep them o to main proper staffing levels. Even one person taking a vacation throws the staffing balance off. This leads to way too much overtime and quick burnout. 

The team leads seem to have no actual technical knowledge. Most seem like they were simply hired on because they had managerial skills and wouldn't be able to assist their teams if they really needed it. Upper management tends to get too involved as they are only worried about the bottom line but those goals cannot be met when everyone is literally being thrown into the fire and cannot come out for air. 

My advice: take a look back at your roots before you were bought out if you want to survive in this ever competitive field.

The stress levels are extremely high, the balance of male to female employees is completely skewed toward men and they lie and tell you they offer training and advancement but fail to actually provied either. They do not support their employees mental health with the extremely difficult customers you perform the support for and are completely geared to take the customers side just to keep the contract. In my time there they burnt out several team leads that were very good and knew how to manage and support staff without throwing them under the bus. At this point they are not supportive of the employee and no one is paid a decent wage to work for the worst client they do support for because they cannot maintain a set style for providing support.
When I started there several years ago it was a totally different environment than it has now that I have left the company. I would not go back to work for them or their client for 5 times the money I was making when I left

The typical day for a Business Development Specialist is reaching out to my clients, attending client meetings, working on contract renewals, looking for sales opportunities, and following up with Customer Delivery Managers and Sales Reps to drive managed services opportunities, build relationships and resolve issues. I work independently with constant co-worker, client contact.
Management is supporting.  The workplace culture is friendly and laid back.  This job required good time management, organized skills and is detail orientated.  The hardest part of the job is increasing revenue at the ground level position.  The most enjoyable part of my job is the interaction with my clients when they are happy with their services.

Be prepared to be bombarded with a ton of clients, vendors, processes and procedures.
The team doesn’t take the time to iron you out before you start handling their calls. So, they throw you in the queue with no knowledge whatsoever of their clients, applications, and call handling.
Most of the training is  “this is how you do this and here’s how you do that”. No shadowing opportunities or any training methods to get you settled. They toss you a bunch of reading material but there’s never any hands on training.

They’ll make you travel to far distances to stay there for 2 hours, no mileage reimbursement.

They title their Service Desk agents “engineers” because they think the title means they can fix everything and anything but they don’t pay you like one.



Zero culture. If you want a fun environment to come into everyday, this is not it. 
There is zero transparency at this company in regards to why decisions are being made. 
The pay is subpar, and I can barely afford the health insurance here. It's extremely expensive. Once you hit your several thousand dollar deductible, there is still a co-insurance. Plus it's through United Healthcare, which has a very low approval rating.
They do layoffs every 4 months or so not due to restructuring but because it's the way they get rid of people they don't feel are performing. They won't do any type of constructive feedback, they'll just let you go under the guise of a layoff.
I can only speak for my department, but they will give you more and more work as time goes on and not compensate you for it.
Toxic overperformers are rewarded here.

I filter on a regular basis anywhere from 1000-3000 alerts daily, have learned numerous monitoring systems and ticketing systems. Cisco systems phones, Symantec backup exec and Symantec Endpoint.
Management is currently lacking at this time. Upper management has been notified about the lack of management and not much has been done.

Co-workers are wonderful people, strong and willing to assist with any knowledge they have available.
This is a horribly stressful job, most events we ticket are generally high priority and need assistance and resolution ASAP, making for very busy days.

Best part of the job is the amount of experience you will get in the Command Center.

NWN Corporation is the most fun company I have worked for in my entire career.  They offer pretty competitive benefits and good salaries.  I enjoy the remote option that most jobs carry as it has allowed me flexibility and the option to work harder and longer from the comfort of my home office.  The hardest part about the job is just making sure you are ahead of the game in all facets of the game.  Skip Tappen is a great CEO and very hands on.  The same can be said about our founder and former CEO Mont Phelps.  Leadership drives results and success and NWN has all the tools to be a industry leader.

24 hour work day is not enough. 
You can learn that doing extra and helping others gets others advancement opportunity. 
Management will demote you for trying to improve work efficiency and eliminate redundancies. 
Culture is country club, it’s who you know not what you contribute to profit. 
Nothing is hard about the job when you learn how to never take responsibility. 
If you can get to sales events they love to have open bar. The job will allow for everyone to have individual process. You will never get pressure to provide consistency. As long as revenue is generated a manager will be hired to cover mistakes. 

Management is clueless as to what employees are actually resolving issues as oppose to those who are just closing tickets to meet a daily quota. Plenty of occasions you would techs closing tickets to meet these quotas only to have end users call back to get the issue resolved. Certain techs would call end user before know work hours or after work hours then close the ticket for non response. Management was so concerned about SLA that they didn’t even pay attention to this. 

They would promote based on ticket closing and not actual skills. This you would have Team Leads with little to know technical skills. 

Temporary summer work doing mainly HP laptop repair.  Very easy entry level repetitive type work diagnosing, troubleshooting and replacing parts or software.  We were told about the project and what was expected and project goals etc.  Very laid back work atmosphere but yet productive at the same time.  Might get assigned to side projects if slow day or they need help else where.  We can wear casual clothing, listen to music, bring your own laptop.  Awesome co workers including the permanent workers there were very cool people and friendly.  Hour long lunch and many places to choose from so just about everyday was a new place for lunch,  Time went by fast.

Top Job Titles	Average Salary
Computer technician 2 salaries reported	$21.13 per hour
Audio visual technician 1 salary reported	$32.50 per hour
Systems administrator 3 salaries reported	$24.00 per hour
It support specialist 5 salaries reported	$24.60 per hour
Accounts payable specialist 4 salaries reported	$22.25 per hour

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