pool technician

repair technician

customer success specialist

general manager

pool service manager

National Pool Partners

I started as a pool cleaner and absolutely loved it! Very independent work and the culture was trusting and non-punitive when you did make a mistake. The question was never "Why did you mess this up?" and instead "No problem, how do we fix it together?". Really loved that. After working as a pool cleaner for 2 years, I was offered a position in the repair department, and at the same time, I was offered a recruiting position at the national company! So now I do recruiting for all the 10 branches that are a part of NPP. I work from home and have a job that doesn't even exist in most of the industry! The benefits as a cleaner and recruiter are the same and awesome! Other pool companies give you no paid time off or maybe a couple of days. Here you get 2 weeks every year to start and you get more and more weeks added per year the longer you're here! Matching 401k and inexpensive Health insurance too! The culture at the national level is still very positive and lets you work independently without micromanaging. The company is only going to grow more and more and give more and more people opportunities like I had. I would recommend anyone who's a hard worker and positive to apply and enjoy what I have! 

Patriot Pools of South Florida is a bad branch of National Pool Partners.  The job was ok until the company was sold to National Pool Partners who did not establish a good foundation of knowledgeable employees first. They wanted to grow the company too fast, the technicians weren't trained long enough which leads to poorly maintained pools. Then customers started to cancel which means less revenue. Less revenue meant they have to cut costs which they started firing people who had been making the most. I was one of those people, I was a supervisor for over 4 years and had been working there for 15 years total. They thought they could just replace all my years of knowledge, experience, and established relationship with employees and customers with someone cheaper. They hired general managers who knew NOTHING about pools or what it's like to be in the field. They were just going by what the computer says and they never listened to their leaders who actually knew what they were doing. 

Typical day at work for me is work at my pace. I have a given amount of work that I need to do and it is up to me how and when I complete the work. As long as it is done that day all is good. There is not someone constantly watching me. Also going above what is expected is generously rewarded. Management of s clear about what they expect and they are fair and understanding. The culture is one where from my view everyone is content and there are no division lines.  The hardest part of the job is that the work is outside and weather is a factor. But with that being said it is actually a plus to me because I do not do well cooped up in a box with someone having their hands in what I am working towards. I feel like I am free to get the job done by using my skills. Of coarse there are guidelines and procedures but they trust me to do it right and that is a good feeling. The freedom to work as I see fit and manage my own schedule is probably the best part of this job. 

This by far is the most unprofessional work setting I have ever been in. I was terminated with the words (effective immediately) for not working under their “core values” because I questioned the way they wanted to operate in terms of trying to create better retention numbers for the company. All they do is ask you to do more and more, pay you less, diminish your value, just to remind you that the business is ran by a bunch of higher-ups who have no real pool knowledge. Everyone from the board of directors to general managers, to service manager and route technicians have a quick time frame of the time they worked at the branch. I had a fellow service manager at my side who lasted two weeks. They have gone through 11 service managers and 6 GMs in a matter of 1 year. If you have brains, values, work ethic, and a good heart for your employees and customers, do not work here. Oh, and on top of that there is no bonus, commission, and forget about raises or ‘growth from within’, once you take a management position that is their way of saying you are out the door. Unethical and unprofessional. 

Some good folks, but the pressure the corporation puts on them is silly.  They’re great at training people to go get a job somewhere else.  They want u to do quality work at a breakneck impossible pace.  They say they’ll give u time to get your speed up, then pull the rug out from underneath you with no warning or reprimand.   So many better pool companies to work for.  They go thru employees like they’re disposable minions.   They got numbers to hit that’s way more important than developing good loyal employees.  When I started with zero experience, I was shocked to find out the very good employee training me, was making less than me.  Enuf said.  

I have had the opportunity to work both as a contractor and to be hired on as an employee with National Pool Partners, and I can tell you without a doubt, it has been one of the best working experiences I have had in my career. Like any company, there are always growing pains, but I can say that this company truly is committed to fostering a culture of growth, learning, and ability to grow with the company. I have had the opportunity to work with so many different departments at the corporate level, and have been able to work on so many different projects aimed at taking NPP to the next level. My leadership truly shows on a daily basis that they CARE about me and my career growth and challenging me to do my best work.

What is the best part of working at the company?
If you like working with lier's, backstabers, schiesters, and outdated ideas and people then Aquaman is a great place to start.

What is the most stressful part about working at the company?
Working everyday worried if they can pay you.

What is the work environment and culture like at the company?
Management has never worked in the field. They micro-manage issues and policies to death. 

What is a typical day like for you at the company?
Arrive at 6am get your coffee and then start putting fires out that management  started all day. Giving great customer service only to be told to stop. Go home at 7 or 8 pm.

It hasn’t taken much time to see management isn”t around for employees.  There always in meetings and leave the rest of us to fend for ourselves.  Then when something goes wrong everyone gets yelled at.  Most times employees find out what’s happening from rumors.  That’s if we’re lucky.  People are cool but don’t stay long.  Wish they’d stop buying donuts and start giving raises.  

Typical work day. 4/7 jobs a day. Having to run around and get parts and spend half the mornings figuring out the scope of work. I believed learned nothing but only how to rip off customers. Management unorganized, inexperienced and uneducated. Not much of a culture in this type of work. Hardest part my day was in the morning trying to get everything I needed done right. Most enjoyable part of day was getting the jobs done the right way and fair to the customer. 

The work is challenging but rewarding. You have to work hard and stay focused on doing what needs to be done to help the company succeed and grow. If you do that, you will succeed and grow as well. Leaders are great and hard working but also kind humans. Culture comes from the top and no one does it better than Hal Denbar, CEO. 

Top Job Titles	Average Salary
Pool technician 40 salaries reported	$20.25 per hour
Repair technician 5 salaries reported	$25.64 per hour
Customer success specialist 2 salaries reported	$19.75 per hour
General manager 18 salaries reported	$87,917 per year
Pool service manager 2 salaries reported	$75,000 per year

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