truck driver

recruiter

customer service representative

driver manager

dispatcher

Navajo-Express

As a Chicago intermodal driver I must admit this company rubbed me wrong initially. I refuse to touch another freightshaker and they tried but fate had other plans because the brakes were ceased up. They got me together and put me in my Pete. My dispatch has too much control over my pay. He decides if I get shop pay for the weekend or if I get paid a full day when it’s slow on freight. The dispatch doesn’t communicate well with the shippers/consignee or rail yards. So, be prepared to be a middleman for that. This one aspect can turn your great day into a intermodal nightmare. There isn’t much else bad about the company. The upper management listens to you but they have a strict protocol so it may seem like they don’t care that your dispatch is ramming it up yours but they’re actually behind the scenes doing their rendition of pinky and the brain. The owner calls you for your birthday and actually holds a five to ten minute conversation. That was awesome to me. If you need time off, it’s granted everytime. Only thing about holiday pay that’s a shame, is that you have to work the day before and after to receive the holiday pay. Kills you on out of town trips on that next week paycheck. Coming here working intermodal is a piece of cake, so long as you know how to run the railyards and know the city. Building revenue here isn’t hard, it just takes hard work.

Working at Navajo EXPRESS starts off with lies in yo face off the jump I wish I never came to that company, management don't stand behind there driver's and dispatchers are children who can't do there job properly therefore leaving you not able to focus on driving commerce to there final destination because you be doing the dispatchers jobs as well as your own. Navajo steal from there drivers you want get your money back and there dispatchers are not held accountable if some how you can't prove between you or payroll takes your earnings for any reason paperwork don't reach there desk. And another thing why it's bad to drive for this company, loyalty between management and driver is overlooked and underappreatied . So before working with Navajo do your research and believe me I'm not the only one complaining about them ! They have shifty trucks and bad maintenance to attend to your truck! All they do is put you in hand me downs with very high miles that will break down on you at any time.

The experience outweighs pay gains. I've been here for 8 out of my 10 mos with my CDL as a solo OTR driver and have had my fair share of ups and downs. 
I started off in a smaller truck with no passenger seat and got great miles, about 2,400 - 3,000+ most weeks. Got upgraded to a bigger one after my first accident and it is a lemon!!! In 2 1/2 months I've been broken down at least 5 times with a variety of debilitating issues. Maintenance could be much better for trucks and trailers. 

Pay is low, sometimes it feels like just another job. I haven't seen a check over $1k with the exception of a few weeks, my avg is $600-800.

People are decent here with typical "lack of help/communication" issues from night and weekend dispatch, they are often overloaded and ask drivers to not call in to mitigate jammed phone lines. I've had 2 Driver Managers with both struggling to communicate at times, again due to being overloaded. They're fairly solid and straightforward.  

I've never had a problem with getting home time. They promise 3 days for every 3 weeks.

Check my emails and answer those that need answered.
Diary
If any new workers compensation or bodily injuries set up in my own claims system.  I then turn the claims into our Insurance Company, and continue to monitor them for Navajo for reserve and settlement authority that may be required.
I check all property damage claims that have been turned in overnight from our drivers to see if any injuries have occurred, if I need to add to my OSHA log or if it is a DOT reportable claim.
I audit all my representative claims for new set ups, all payments and then audit all claim files.  
When auditing files if any supervision or training needs to be I put in the notes and return file to the representative.
After auditing if I see a trend discussing with the representative the changes that need to be made.
Checking files for subrogation and sending those files to the company that handles those for Navajo.
Customer Service to my drivers and claimants.

They taught their employees that they are another number that was replaceable. Everyone at Navajo is walking on shells, they offer their employee no opportunity for advancement and the company exploits them and offers no support. The silver spoon two year community college graduate Jr. President and upper Management are dumb founded about how the work by their employees is done. They fired about four shop managers since ive worked there. I was there for a year and four months. They lack material safety data enforcement, as well as injury of worker and chemical explosion safety protocol. There is about two cases I can attest that would have resulted in death due their current inability to make correct decisions after work related accidents.

The day-to-day operation was okay. I learned that you cannot trust anyone in management at all. One day management would tell you to do something this way and then the very next week they would ask you why you are doing it that way. Absolutely no consent in communication about how or what is going on. If you are not friends with management then they will do everything they can to make your day-to-day to be miserable. The management does not do any coaching on how to do your job better or right. Most of everyone there would back stab others to gain favoritism. What I did like most was that you made a mistake they would show you or coach you to become better unless you where the friend outside of work. The posted my job on indeed without telling me that I was going to be let go. I found out from another employee that work as the manager receptionist. Please think really hard before going to work for this company. 

-waiting for a run, half a day wondering if you have one and not -knowing where your going. very unorganised and dont realy care about the drivers
managment has changed several times since I started and is still the same unorganised, stessful and dont realy care about the drivers
allmost none exicstence , and in the drivers lounge there is nothing for the drivers, no coffee but two snack mashines you have to pay for snacks
hardest part of the job, is waiting all day  to see if your having a run and then driving all night to be on time. And for the furthers away runs, the trailer are not ready on time so hard to make the run on time for the delivery. And to many cancelations of runs
Trucks go only 63 miles a hr. and they have coalition navigation system, which shuts off as soon as there is any rain or snow on it, and then you can go only 60mph 
most enjoyable part is, the actual driving from and to the drop site and the yard.

During my time with Navajo it was great and someone told me to wait until I was there about 3-6 months and my opinion would change.  Sadly to report they were right about a change in opinion.  It went from being great to being just another number. Then being forced to take a load that was late being dispatched and schedule was already late (Constantly setup for failure).  Many customers complaining about there loads arriving damaged but I always asked them to check my load for any damage. I was always told I was one of a few where the load arrived undamaged. 
When I was let go they reported things inaccurately and I was told I was being insubordinate just because I placed my hand up while I was on the phone.  They also keep your last check and fight your unemployment.

Great for 6 experience......   I feel disconnected from organization.......  If a guy plays his cards right there is definitely potential there to exceed.... I came from tower industry where they pay for everything.. I am now in the  trucking industry or at least this company to where they give you a advance on your card to fix there equipment "headlight"  and deduct money out of your check because you forget to turn in a $27.00 receipt... I ended up finding receipt it got reimbursed....    I feel that the only way to succeed here is to work super hard to get compensated minimal to average.... I was surprised how little trucking offers as far as compensation... I say use em for 6 months or a year then find something Union where they rent you rooms instead of sleeping in sleepers..... and get compensate d fairly for your time..... 

Work day was ok, but very stressful and fast pace and virtually impossible to make very tight scheduled deliveries on-time.    I learned to listen to my body fatigue and my judgement on my time related and distance delivery jobs which was most of the time impossible to meet with the slowly governed trucks.    My culture is I am a hard worker and try to do my best to make my deliveries  on-time when possible.    Hardest part of my job was trying to make the impossible on-time deliveries.     Most enjoyable was the travel and able to see different parts of the country.

Top Job Titles	Average Salary
Truck driver 211 salaries reported	$88,732 per year
Recruiter 1 salary reported	$57,500 per year
Customer service representative 3 salaries reported	$22.50 per hour
Driver manager 4 salaries reported	$65,000 per year
Dispatcher 2 salaries reported	$21.42 per hour

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