sales representative

account executive

customer success manager

travel agent

software engineer

Navan

I am a Travel Agent and have been here a few years onsite in Dallas. The office is amazing and we get free meals and snacks. We have a new building which is beautiful on the 56th floor and you will not receive any better benefits than at TripActions. The medical insurance is the best I have had in over 15 years as a travel agent. I mean amazing! 

TripActions is really growing and that can cause some issues with communication with upper management. We have been so busy and they were late in hiring much needed agents for all the new business. That being said more new people are starting and life in travel is getting back to normal. 

TripActions is overwhelmingly micromanaged.  If you’re looking to be a travel agent or travel consultant, this job is not for you.  Half the time, you’re trying to solve issues caused by a program that works only 70 % of the time.   Some people are quite happy working this type of setting.   I just wasn’t fit all due to how much it’s micromanaged.  Hated it.

Decent pay but not worth the headache, hard to get assistance in a timely manner while on calls then you get the backlash for it for "performance" upper mgmt will cover their butt before helping you or being honest about situations. Most of mgmt don't have realistic pressure of agents role they just focus on what their boss tell them to do. Was told it would be chat but then they start changing it to only receiving calls behind ur back. The right hand never know what the left is doing. but now they changed the name, so maybe they have changed.

This company on paper is great, but internally, they can't get it quite right. The idea is there, however, advancement opportunities are based on favouritism. Internal jobs are never posted, however, promotions are given and announced via email weekly. Employees who have been employed for over a year are not given raises or even quarterly reviews. I hope they can make a change or lose some of their best support teammates.

What is the best part of working at the company?
Everyone works well together and the pay is good.

What is the most stressful part about working at the company?
Major airline cancellations or schedule changes

What is the work environment and culture like at the company?
Helpful and friendly co workers


What is a typical day like for you at the company?
Consistent but we have down moments

I work remotely assisting Travel Support specialists with travel requests. Since the moment I began my career with this company I have never been more satisfied. The Ceo and Co Founder is an extremely generous and kind man.

The pay is good but the experience is not great. I was hired for a chat position but I was taking more calls then chats. If I needed assistance I wasn’t always able to get help in a reasonable amount of time. Supervisors will cover their own behind but not do the same for employees you are most definitely expendable 

I would not recommend working at Navan to anyone. Lots of micromanaging, bad company culture, they ask for unrealistic and impossible goals to achieve. This company's attendance points policy sets you for failure. 

The product is really good, event though it needs improvement in some areas however the middle management is absolutely awful, unexperienced and with no personality. 

Too much stress and not enough guidance. Travelers are rude and disrespectful. Team leads are very rude and talk to you anyway when you need help. My headset didn’t work and I submitted to manager. And the new manager when team trade and was fired for call avoidance. High turnover rate

Top Job Titles	Average Salary
Sales representative 12 salaries reported	$64,167 per year
Account executive 5 salaries reported	$86,250 per year
Customer success manager 3 salaries reported	$118,333 per year
Travel agent 10 salaries reported	$23.55 per hour
Software engineer 3 salaries reported	$210,000 per year

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