software engineer

senior software engineer

administrative assistant

manager

coordinator

Netflix

This company is a joke. I was cornered and more or less pressured to quit due to a chronic illness. When it was promised I was eligible for rehire, I thought they would stick to it. Even though the previous experience was awful, I thought the pay would be worth going back to. I reapplied once I was in better health, and got a call. Not only did they not look at my resume, I had to explain to them I actually had worked there before. The recruiter then stopped asking questions and said "well then you know all of this already". Against better judgement, I believed him when he said I'd get a call back to set up an interview, they were excited at the prospect of having me back. It's been almost a month. Not a single call or email. THIS IS JUST THE HIRING PROCESS. It only gets worse once you get hired. The training is absolutely worthless. When I originally trained, they told us that the floor was totally different, and not to worry about what we learned in the classroom. Management played favorites. Gaining and losing advancement opportunities became personal. If anyone complained about a favored person or procedure, suddenly they were gone and "no longer a social fit for the company". They used harsh critique and peer pressure, warped the rules to keep or cut employees. Perks were slowly being removed and policies were being changed so often we couldn't keep up. When confronted about the lack of perks or incentive, management told us that getting paid should be enough. They don't care about their employees, but they also don't care about the customer. Half of the time we would send the customer to another company, letting them go on a wild goose chase. The wording they encouraged was meant to be misleading. Problems with accounts or issues with our systems were sugar coated, and usually never corrected. Management also required that we didn't apologize to the customer, even when clearly it was our fault. Obviously this is long and there's even more issues- like the issues with pto and how it was impossible to use- but this is the kind of unprofessional and wildly biased environment you'll get. Honestly, this is one of the absolute worst companies I've ever worked for.

Disclaimer: I was laid off as part of a reorganization (1 of 10), but I would have written the same review had I been the one who was spared. In the 5+ years that I worked at NF, 4 first years were awesome. I often felt elated, I loved going to work both physically and then virtually due to COVID. Mature, caring colleagues, interesting work, lots of learning, wonderful connections. I joined when my team was in the startup phase, and it was the best time for ideas and trying new things with no budget limitations. Gradually, over the course of the following 5 years, the need to scale led to constant changes, both of leadership and workflows. Team leaders were being "let go" on average every 1.5 years if not sooner. There was barely enough time to become good at what one does as yet another big reorg/title change would come around. Lastly, the team came under the leadership of people who had absolutely no knowledge of the team's specialty, but were "experts" in strategizing and optimizing processes. 
Eventually it shifted from being people-driven to process-driven, from collegial to top-down. The bottom line started winning over quality while business needs outweighed everything else. 
Pros:
Awesome colleagues
Productive work environment
Top of market pay, nice perks
Lots of learning opportunities through constant change

Cons:
Low job security
Process driven vs people driven
Constant change
High level of ambiguity


The only way to succeed at Netflix is if you have the knack for making sleazy, exploitative policies sound less objectionable than they really are. In Netflix culture this is referred to as "positive positioning," but the majority of customers correctly interpret it as "trying to make the people you've ripped off feel good about being separated from their money." In order to hang onto your job, you need to consistently meet a set of metrics (including AHT and customer satisfaction rate) that can change arbitrarily at any time. Customer satisfaction is determined by a one-question survey issued at the conclusion of each call which asks only whether the customer was satisfied with their experience with Netflix. No distinction is made between the company and the rep, so even if you did your level best to assist the customer you can still be rated unsatisfactory if they're upset about a price hike or something else that's entirely out of your control. The turnover rate is unbelievably high, there is nothing resembling job security, and if you're a temp-to-hire your conversion (which comes with a pay increase and health benefits) can be continually delayed for virtually no reason. Also, a lot of the customers are outrageously rude and hostile and there's nothing you can do about it.

A typical day at work was taking phone calls, helping customers troubleshoot their Netflix. I learned a lot working for Netflix, some supervisors were really awesome and wiling to help you learn more about different departments while others were more about you just doing your job instead of helping you develop. Netflix says they are all about the "culture," but what they preach is not everything you see when you actually start working there. A lot of what they say, doesn't actually happen. Which I get, sometimes it doesn't meet the business needs. But it shouldn't be promised if they are not going to go through with it. They were making some changes that were definitely going in the right direction which I was super excited to be a part of, but sadly because of some of their policies that they are just playing with in attendance area, I am no longer able to participate in. My favorite parts of the job was the people I got to work with and being able to dress and have my hair how I wanted. Though my number 1 favorite part was the chat department which they got "rid" of. It is one of the better call centers out there and one of the better companies I have worked for.

Great Co-Workers, Good benefits, but had issues with management, they lie to you, tell you that you will get a pay raise or promotion, but they do not stay true to their word. I enjoyed working at this place, but once you get on managements nerves, they will lay you off and tell you the reason is that you do not know how to repair the machines, which I did and was one of the few people that would actually repair the machines. Another issue was breaks, sometimes they do their best to work you as long as possible without giving you a break, even so by breaking the law and having you work over four hours straight, which I have done multiple times. They also tell you that you can call for breaks, which they gave me the power and then they yell at you for calling breaks. If you ask for breaks, they usually say no despite you working 4 hours, which I have called for a break without permission a few times. The reason not getting a raise is because my attitude was supposely bad because I would ask for a break or ask about when I was getting the raise I was promised. Management has no idea and it was the worst management group I ever worked under, and it was mainly the head boss, the assistant manager was decent most of the time.

Joined when the company was 1/4 the size it is now, it still had a start-up feel and felt a lot more agile. As it grew, it was inevitable that the culture would change, and while it remained generally positive, it shifted significantly from the once agile, feedback-driven culture it had been. There were also a lot of positive changes while I was there, such as the addition of inclusion and diversity to the culture memo, the growth of the ERGs for the employees, and the launch of original international content. It is very much a company where change is inevitable. You must be comfortable with uncertainty and rapid change. It tends to work out, but the constant shifting isn't always planned or thought out. It tends to affect manager and associate-level team members the most. You must be an A player and a high performer, and be comfortable with both giving and receiving feedback. Just to let you know, the keeper test is very real. You have to be okay with not being a good fit. That being said, the pay is excellent, the benefits are even better, and although they don't offer a stock option as an additional 5% benefit, you can still participate in the program. What I miss the most is the people; you really do work with pretty amazing colleagues while you are there. 


It takes an half an hour to an hour just to get to the center.
You must be logged in and ready on the exact moment when your shift starts.
Should you need too use the bathroom other than your 10 minute break, it would found aggenst your availability. which is 5 min total per day out of the Q. If that happens you can be written up or terminated.
95% of the customers hate the service therefore don't like you no matter what. and remark you down on the survey. too many bad marks and you will be written up or terminated.
Supervisors have the same metrics for the whole team so they have to watch out for themselves.
This job payed well for having to sit around all day; however it was the worst experience ever. I left everyday hating my life.
When your company hates you and the customers hate you, for things you cannot control such as price change, internet bandwidth fluctuations and shipping issues. seriously.
Everyone puts on a happy face, but after work discussions from any position lets on the same experience I am bring to convey above.

A typical day at Netflix would usually begin at 2:45 A.M and in  most cases around 9:30A.M no later than 10:30 A.M 
We would start running S.A.T which stands for scan again tomorrow then as the S.A.T would run through the sorter, sorting out which movies was to be stuffed into the red envelopes and shipped to our customers.  After that myself and another associate would then go to the braunways and run those machines to ready the movies for shipping. We would then label the envelopes to be shipped.
I learned how to use a pallet jack, learned some inventory, and how to run all machines associated with shipping and receiving at Netflix. 
Management was always opened to new ideas, or a different, way to do the work, that may have made it more efficient.  I learned how to run automated machinery, realized there was no need to be uncomfortable with them.  The hardest part of the job was having to relabel thousands of DVD sleeves the most enjoyable was the coworkers we all worked well and was as one in a team unit.

My typical day at work was pretty simple if all went well. My job was to answer questions, comments, and concerns with the website and the product we were providing as well as assisting with devices customers where using. It was a new challenge for each call and that was what kept it fun for myself. You would have a few bad eggs of course, but that rarely slowed down the pace of the day overall. Management told you how you could improve on your calls, and co-workers would talk to you during breaks about what they do when you run into a sticky situation. The hardest part about the job was having a rush of callers that gave us no breathing room in between to collect ourselves again. This, however, is standard with most jobs involving customer interaction. Also, compared to the number of customers they have, we were only helping a very small percentage of the overall user base. In short, the customers that called were the ones that definitely needed our help.

The neverending rounds of interviews should have been a sign that nobody here really knows what they want or what they are doing. When I was finally hired, I was told that there are so many rounds because they would rather not hire anyone than hire the wrong person. Yet, every month they let go of so much talent they only hired few months ago. So much time and money is spent on just circling through great talent, which very often they hire only so the competition doesn't have it. Company re-org on every few weeks, toxic culture and imposter syndrome is the only constant  here. They don't really care what your strengths are and you better quickly adjust to the latest re-org even though your position now has nothing to do with what you were brought in to do. Glad to have the experience but I left as soon as I got a new opportunity. 

Top Job Titles	Average Salary
Software engineer 19 salaries reported	$241,895 per year
Senior software engineer 4 salaries reported	$400,000 per year
Administrative assistant 3 salaries reported	$29.33 per hour
Manager 9 salaries reported	$230,556 per year
Coordinator 4 salaries reported	$111,250 per year

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