service desk analyst

customer success manager

field service technician

engineer

business development manager

Netrio

I worked 3 12 hour shifts which had a manager but was never reachable when needed. One of my 12 hour shifts I expected to support the entire company solo, meaning I was the only tech working from 8pm-8am. There were time when multiple circuits would go down creating hundreds of tickets. This would require me to monitor, contact and work with a multitude of ISPs and customers. It was very hectic and I had to manage these situations by myself. Try clearing out/resolving over 600 generated tickets in one shift, it was impossible. When I requested multiple times to be moved back to day schedule, management refused despite hiring new techs and giving them day schedules when I had seniority.

I was able to work there for a year and I loved working there as they were always getting new customers for us to support.  Each of these customers were unique and we had to develop individual models to support them.

Very good work environment, co-workers are very supported and very helpful, outgoing and friendly personnel. Every day is a new learning experience, different customer differen technologies.

Top Job Titles	Average Salary
Service desk analyst 17 salaries reported	$57,559 per year
Customer success manager 9 salaries reported	$103,056 per year
Field service technician 7 salaries reported	$77,357 per year
Engineer 3 salaries reported	$91,667 per year
Business development manager 5 salaries reported	$100,000 per year

Working at Netrio: Company Overview and Reviews

Netrio

Netrio Ratings

Popular jobs at Netrio

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected