delivery driver

delivery technician

service technician

regional manager

receiving coordinator

New Source Medical, LLC

I was a little worn out from working at large companies and decided to take a gamble and work for this medical start-up. I wanted to learn new and exciting technologies to stay up to date and competitive, which was personally very important to me as a junior developer.

After a month, I'm certain I've made a great decision. My voice and ideas are at the very least heard, and if they work / fit, are actually taken: something that might be harder to do with larger companies who are hard-set in their ways. I got my wish of learning and using the latest and greatest technologies with creative freedom (Azure, .Net Core, etc.). My managers are extremely kind, knowledgeable, and respectful. They give me the constructive criticism, advice, and resources I need in order to grow and prosper. Even though they're always around to help and call me out on errors or bugs, I am absolutely never micro-managed and am given both the privilege and responsibility of being independent when I want to.

I find the culture here relaxed and supportive. I'm often in contact with the "higher ups", who always check with me to make sure things are going well for me, if I need anything, etc. I also enjoy the company of the people in other departments as well. The company understands that in order for you to perform your job at the highest and most productive level, no matter the role, that you need to know the process / products. Therefore, they put you through training, which I've found both helpful to my role and indicative of a healthy company.

The job offers respectable benefits and pay, and I'm told there are annual reviews. There are vacation and sick days, and there is a definite push  towards a healthy work/life balance. No complaints here!

Overall, I'm very content with my situation at New Source Medical. The job is always exciting for me, because I get to learn and grow under great managers, and I look forward to staying a while.

Working at New Source Medical was one of the most emotionally and professionally draining experiences of my career. From the outset, the workload was overwhelming, staffing was consistently inadequate, and the expectation to "do more with less" felt relentless. There was no meaningful support from management, and attempts to raise concerns were met with indifference or deflection.

What made the environment truly toxic was the verbal abuse I endured from a coworker. Despite multiple instances and clear documentation, leadership failed to intervene or offer protection. Psychological safety was nonexistent. I was left to navigate hostility alone, which deeply impacted my well-being and ability to provide quality care.

Compensation was another sore point. For the level of responsibility and emotional labor required, the pay was far below industry standards. Benefits were mediocre at best, and any "perks" felt like window dressing to distract from the lack of real support.

I entered this role hoping to make a difference in patient care, but instead found myself in a system that prioritized optics over people. I wouldn’t recommend this workplace to anyone seeking a healthy, respectful, or growth-oriented environment.

My co worker and my direct manager were outstanding to work with. I felt appericated by my direct manager. And my co worker was the best person I could have ever hoped to work with.  The training I received from the company was excellant as well.  But the good ends there. The pay is a joke. On the 2 years I worked there I got 1 raise of .40 cents. That was it. No over time pay at all. Yes they make you work over time. But if you work over 8 hours. Instead of getting over time pay. They want you to take normal scheduled hours off instead. One shift I worked 14 hours. And received no time and a half pay.  Started at 10 am Wednesday. Punched out at almost 1 am on Thursday. And not 1 cent overtime pay. Was told to come on 3 hours late Thursday and same on Friday.  Stay away from this company. If they like you. You are treated fair. But if they don't. Well they will take a minor infraction that they wrote you up for 2 years prior. Then use that 2 year old wrote up as a reason to terminate you 2 years later. I would say don't waste your time with this place
 

New Source Medical lacks the leadership and structure employees need to feel supported. There is no manager on site and the operations manager provides little direct guidance. Training is minimal, dispatchers communicate poorly and security is lacking. Even with documentation I experienced an incident with a verbally aggressive coworker that the operations manager could not resolve. Because there were no cameras in the facility and no management present the situation became tense and I had to escalate it to HR myself. Benefits are confusing and lackluster and the lack of direction has led to high turnover. This company would benefit from clearer leadership, better communication, stronger security and real investment in employee support.

After working here for nearly a year I can definitely say this company is on the up & up. They’re going to continue to grow & expand. Although not every single day has been jam packed in my location, they still pay me for 40 hours rather than say go home we are slow in your area today. Never once have I felt my job security in question. Very family oriented company who understands family needs can sometimes come over those of the business and will work with you accordingly. I used to be in the military and have only worked a few other jobs in my life, however this is the first place of employment where I actually valued and respected. Even though I’m low on the totem pole I still feel like I matter! This company is gonna go far. Get onboard now while you can!

What is the best part of working at the company?
The company provides excellent, team support. Great organization.  You become your own boss in almost any of the positions because they train you to be independent.

What is the most stressful part about working at the company?
Depends what you consider stressful and what role you are considering. I traveled but I was home on weekends and two weeks out of a 5-6 week plan.  I don’t regret traveling at all but at times you wish to be stationary.  It’s a rewarding company overall. More positives then negatives.

What is the work environment and culture like at the company?
It’s friendly and supportive.  If you have questions they will get you the answers.

What is a typical day like for you at the company?
Task oriented. Exciting. Independent with resources at hand when needed.  Every day was different.

New Source has the feel of a small mom and pop, even though the company continues to grow at a good pace.  Competent management, great communicators, comprehensive training, very fair about policies and oversight.  Golden Rule does apply here.  You'll work hard as everyone does.  Company is customer-focused.  Do not apply if you aren't good at following procedures or if you are not a completely honest person in words and actions because there are a lot of accountability measures in place so the company can remain strong.   Not without flaws, as with any company, but quick to make things right.  Can't wait to see how we grow, but hope we become only medium-sized as I've seen how our big competitors end up.  The future is bright here!

A typical day is loading your van with mattresses and blowers. Orders from the facility in beverly hills will be exaggerated which means you may overload your van. Material management from the facility is terrible (especially the little bald fat guy) they will just put in orders and not bother to check if the patients even need it. You may bring the equipment and the patient already has the equipment or has been discharged. The company also wants you to work miracles using a Ford transit van. 1 bed frame per delivery which means if you got 3 bed frames you have to go back and forth to the warehouse which is almost 2 hours away. 

What is the best part of working at the company?
Time off .but even with time off material managers still relied on my work ethic and I didnt mind helping them out {mm}

What is the most stressful part about working at the company?
their work ethic compared to mine.

What is the work environment and culture like at the company?
working alone was great then they hired a clock rider , not pulling their weight and was very messy and sloppy.I sent films in but the company evidently liked that horrible work ethic 

What is a typical day like for you at the company?
You must make things happen. You must do it on your own. Self-reliant. All the material managers understood what  I was up against withe their new hire.

I worked at the Tampa location for 5 months and decided to resign from the company due being treated unfairly just because I was leaving at the end of October to another company. They would cut your overtime when you are on-call over the weekends and the AOM manager for Tampa doesn't know how to do his job right and be a manager. There rules are ridiculous especially with the van's. Overall I wouldnt recommended working for this company due to the fact that if your looking for overtime your not going to get it here accept for maybe 1 hour or 2 and you will never get a raise.

Top Job Titles	Average Salary
Delivery driver 8 salaries reported	$20.00 per hour
Delivery technician 18 salaries reported	$22.00 per hour
Service technician 1 salary reported	$12.00 per hour
Regional manager 3 salaries reported	$47,500 per year
Receiving coordinator 2 salaries reported	$20.00 per hour

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