forklift operator

administrative assistant

customer service representative

warehouse associate

cherry picker

Newegg

First, this is the place where good ideas go to an end.  Why because management is for the most part a joke.  Management at Newegg is the people that no other company wants so they are paid the least.  This explains why Management (Supervisor) will say you should spend no more than 20 minutes on a call but you are to answer 7 to 8 calls per hour.  That statement alone should tell you how disorganized management is.  Since if you answer calls at 20 min per call that is 3 calls per hour, unlike the 8.5 minutes per call to pull off at least 7 calls per hour.  I am sorry the inability to do math doesn't inspire confidence in me.  The worse part is they have a call center guy trying to run a PC technical support call center.  At times I feel like asking the Supervisor to show me a consistent answering of PC technical support calls at 7 times per hour and I will resign on the spot.  This will never happen since Management will just fire you for challenging the fact they can not accomplish what they want their own employees to accomplish.  Now the good part is the co-workers, some of them.  There is a very high turnover rate so those co-workers may not be there for long the ones that hang around are the ones stuck and can not do better.  Why such a high turnover rate.  Management slams you with overtime without warning and then they will cut your hours also without warning also.  So there is no job security when it comes to hours.  Ask for support from management for a problem customer and you will learn how much support you do not have.  I wasted almost a whole day where this guy did nothing but call me all day long wasting my time as everything we could do I had already done.  So ask management well the supervisor may I disconnect the caller, the Supervisor lacked the spine to make the call to disconnect.  Yet he gave me a hard time for all the time wasted with that caller.  Yet he would not speak to the customer because he wanted him to calm down first, isn't it nice management states it is a lack of skills on my part, but they just make the customer wait in hopes they can catch them a little less upset.  Wouldn't it be nice if everyone in Customer Service and Technical Support can do that?  Don't even get me started on how bad Customer Service is, they will send a call that has nothing to deal with Technical Support like a package delivered damaged which Customer Service has a procedure to do for this but it is long, so they transfer it.  Then if there is something like a graphic's card replacement they will return or refund a PC without sending it our way cause it is easy to do.  This leads back to the Supervisor who doesn't know if the calls should take 20-minutes or 8.5-minutes per call telling you that you have to take that call that has nothing to deal with Technical Support and file their claim for the damaged PC, which can take anywhere from 15 to 20-minutes to do especially waiting for emails and the callbacks now we have to do for it, maybe making the claims process a 30 to 40-minutes call in total.  I would prefer living in a shelter and being unemployed forever and starving than work for this company again.  We had an excellent Assistant Supervisor that ran out the door and left because the Supervisor is just a Call Center Supervisor that has no clue on how to run a technical support call center.  Even the processes he created were a joke for the exchange of parts for a PC.  They are a joke because when the Assistant Supervisor was getting annihilated with the process no help or word from the supervisor who created it.  Yet when the Supervisor was now responsible for the approval and started falling behind he changed the process to his convenience leaving us with additional work.  Newegg is a company wishing it was as big as the big online sellers but they aren't.  I never brought anything from Newegg because I have seen their policies and I would never buy from there and that says a lot about a company.  When you can't even get an employee to purchase something because it just seems like everything to make the customer whole again is a battle every step of the way. Now get ready for whomever the person is that answers this say that a lot of changes have been made, they have been making this claim since September of 2020 and NOTHING has changed.

Typical day at Newegg involves walking in a tension filled environment where walking on eggshells would feel like a comfort. I believe my takeaway from this experience is know your self-value, respect and worth; You always see those paving their way with no care and those who cower under the fear of oppressive management- the result will be the same. There are times where you feel that your position is secure, those are good days. There are times when you realize the service or productivity you create isn't appreciated- those doubts of your position will come creeping back. 

In the end, perhaps such as most jobs in the industry- it's who you know. You will be retained or cut on factors you hadn't considered; there is no such thing as a model employee unfortunately. One wears many hats at this company and it's amazing that it's listed on the NASDAQ because of the small business everyone-do-everything, work-over-life mentality. 

The management is a boys club, and at the helm is a man who's leadership responsibilities happen to chance when prior leadership fumbled the ball. You get the feeling that he's in his own world, and that it can be said for the upper management; They spend so much time evaluating results, and take no action. It's like they are business commentators without any due action being initiated; this is because of the boys club that has been created- they are safe.

Workplace culture is a mix bag, I've been asked to reconsider days off, and more prying than I would like simply to ask for days off. Due to the aforementioned tension between employees and long standing managers, it's a bit tough and perhaps a mix of work culture between U.S. and China style of leaderships; time after time they have given small incentives and shown that they care to employees through acts like early release on christmas eve or new years eve; yet- when you are due to be cut from their employment, you are treated somewhat coldly and without respect, but by this time you're not surprised.

The hardest part of the job was seeing more than half of the employees drop in the amount of time- it was bittersweet because they had opportunities elsewhere, but each round of quarterly layoffs felt a bit more isolating and increasing in tension. Really hammering home the point that you're not safe. Ultimately, due to the fact that management practices change so much, your original job description may be washed away with new responsibilities, and then as they may not need your service anymore- the hardest and easiest part is the security export to your car that each employee part gets when they are terminated- away from the unsuspecting eyes of former employees- they will figure it out in the day or days to come that you are gone.

The most enjoyable part of the job was learning new things; there are many new things to learn if you enjoy being flexible. Personally, I did practice many skillsets that I hadn't intended to use, unfortunately some higher level ones were expected despite my pay not changing. However, mission first as a dutiful employee you feel a sense of camaraderie in the hardship with other employees. Forged through the tension and relaxing on a break together or a simple lunch.

Newegg tends to draw a lot of applications, especially from people in the IT/gaming industries due to their familiarity with the brand. They expect the same kind of treatment they got as a customer, unfortunately that is not the case. 

The main problem with Newegg lies in their company culture and management style. Since it was founded by someone who holds to an old management and business style, strict standards are forced on people that are outdated now. Salary employees are still required to clock-in, for instance, and there is no flexibility for working at home. You are also expected to be in your chair at the exact starting time. There is little to no understand of different work styles. There is a certain way to do things here and they expect you to do it. 

All of that wouldn't be so bad if there was actually reward for extra work put into the job. Instead, if you take on extra work one time you'll be expected to do that all the time, without raises. Some departments do get bonuses, but it requires sacrificing most of their work/life balance in order to achieve this. There are literally no raises given, not even to account for cost of living increases. The only way to get a raise in pay is to change job titles, but that is rarely implemented, even if you go through multiple layers of approvals. Because of this, turnover is extremely high. Moral is constantly low because when people leave, the ones left behind are expected to do the work of those who left plus their own jobs. They are all about squeezing the most out of you for as little as possible, and they will squeeze you dry if you let them. Hard work does not pay off, unless you work hard to keep your nose brown. Think Game of Thrones, but less blood and nudity. 

HR is literally just there to make sure they don't get sued for violating a labor code, so don't expect help there. The turnover rate in HR is the highest in the company. It's a shame. This place attracts great people to work with, but unfortunately keeps incompetent people in management because they want someone who is easy to control. 

Pay is terrible. About 30-40% less than industry standards for this area.

Benefits are just OK: the plans available are not too expensive, but bear in mind that vacation is accrued very slowly over each paycheck. There are no sick days provided. If you get sick, it comes out of your vacation time. They only observe major US holidays, and expect to be working the day after thanksgiving as well, since it is an online retailer and that weekend is one of their biggest in sales. 

Just look at the reviews on Glassdoor if you would like another opinion. Out of 200+ reviews, Newegg only has a 1.5 - 1.9 star rating. That isn't great. 

It's great on a resume, but not a place to grow.

Newegg left a lot to be desired when it came to valuing its customer service representatives. From my experience, it was clear that this company didn't prioritize its customer service team, which is surprising given that we serve as the primary point of contact between the company and its customers. They consistently cut rewards for hard working reps and consistently ignored the legacy reps while providing better pay for brand new reps. 

One of the most frustrating aspects of working for this company was the blatant favoritism when it came to promotions. It was disheartening to see that hard work and contributions were often overlooked in favor of certain individuals. This created a sense of frustration, resentment, and demotivation among employees, which ultimately hurt the company's overall performance. Loyalty means nothing to this company, so it should mean nothing to you. Apply elsewhere if you're stuck here please! You deserve better.

Unfortunately, working for this company was a soul-sucking experience that I wouldn't wish on anyone. This job felt draining and unfulfilling, and it took a toll on my mental health and well-being along with many of my poor co-workers. It's clear that this company needs to make some changes if they want to attract and retain top talent, and create a more positive work environment. Outside of customer service or the warehouse, you might be treated with an ounce of respect.

In summary, if you're considering working for this company, be prepared for a challenging experience that is not worth your time and energy. While there are certainly opportunities to learn and grow, the negative aspects of this company's culture WILL outweigh the benefits.

I will say the one positive thing about Newegg was not its culture, message, management, HR, or anything else. The biggest part of Newegg were its people which made each day manageable.

Its a shame how bad it is actually working here, when the interview and training showed promise. During the interview and training, you get a false sense of value and an illusion that you can grow within the company. Haha. No. 

Once you're out of training, you are on your own and held accountable for everything! Even things that arent your fault. Every minute of your day is monitored for productivity. Should you dare have to go to the bathroom and stop taking calls for 2 minutes, expect an instant message from a supervisor asking why you arent taking calls. God forbid your computer crashes (which happens atleast once a week), your adherence to schedule will take a blow and your entire average will be brought down.

Out of training, sure, there are opportunities for transfers to other departments. But those chosen to transfer are the product of blatant favoritism. Having even 1 unscheduled absence for any reason will essentially ruin any chance at a transfer/promotion. If attendance is not perfect, theres no chance.

When theres an issue with your system, if your struggling with the job, or simply need to talk yo someone for help in any situation, goodluck. Your instant messages will get left on read with no response. And you guessed it! Any slip up that occurs when supervisors fail to assist, will count against YOU as the employee!

But hey, during christmas time, they have raffles! So i guess thats cool too.

Honestly, the only good thing about working here is the fact that you have experience when you inevitably seek for another place to work.

I hope this review really gets brought to light.
I will say upfront if I was to do this review 2-3 months ago my thoughts and opinion would be completely different. I'd actually have nothing but HIGH Praise for the company.  But like any company that makes big changes and they think it's for the better.  The execution is all wrong.
When I first got hired Newegg was amazing for once I felt like I could work at company and possibly retire at some Mgmt lvl.  

I was hired as product specialist for the company called ABS.  Pre-build gaming PC's.  I got to use my skills and customer servic talents everyday.  I loved what I did and it showed by the numerous emails customers were send me as feedback to my great customer service.  Or even our exit survey scores I was always meeting goal or above it.  
Then after a year the company chooses to restructure it's self.  Ok fine. We were no longer just handling Computer calls but ALL Newegg customer service calls.  The problem is I was never trained to handle Newegg Customer service calls.  The day I got fired which was today they were training me for customer service calls.  
There is very little communication from MGM to associate. MGMT are in meets all day long all the time. But then we get left out.     There is so much more.  All I will say is when multiple customer offer you jobs to go work for them...Obviously I must  be do something right.  I will go where I'm Valued.  You guys DO NOT VALUE you workers which is why you have the turn around rate you have.  

I should first say that when I left Newegg was actually undergoing a good amount of changes, the majority of which I would say are for the better. As a Customer Service Representative, my job was to answer phone calls and assist any contact with whatever issues they may have, or direct them to someone that can assist them. This was our stated goal, to help our customers, and I was granted a lot of ability to follow through with that goal. 
Unfortunately, some of the methods, policies, and systems at Newegg were either built for a different time, or just weren't built very well at all and this becomes a constant nuisance when I was provided with great power in one area but completely tied-up in another. 
It seemed Newegg was headed in the right direction when I left, and I can absolutely recommend it as a place to work for consistent, full-time work in the area that isn't labor intensive. 
The workplace culture is very positive, and welcoming. I never felt threatened or that I couldn't talk, and there was regular acknowledgment of good work and even semi-regular celebrations. 

My only main complaint (aside from the occasional lazy coworker) would have to be the lack of any clear direction to move in regards to advancement. While it was stated that the many departments hire from within, very little was actually presented or provided in the time I was there.

Within the first month, was told that there was no room for growth within this position. That is why everyone seems to leave after 1-2 years, because there's nothing more you can do but move on.

Workplace culture: All I can say, is if you are not of a same ethnicity of what the company is, you are looked down on, and will have a hard time there. 

I was more welcomed to the warehouse team, than I was to the rest of the company employees whom I interacted with.

Equipment, OS, and hardware were extremely outdated in the warehouse. And it was easy to tell that the IT department, was not receiving enough funding to support software licenses, up to dated hardware, or just enough equipment to swap out peripheral devices. Doing all they could to save money by any means necessary. The amount I was paid, was more than what the warehouse manager was making. I did not feel good working at this kind of company.

It was not a good experience for me, and I would not recommend working here to any friends, family, or new candidates. 

There are much better places who will care about you better, than newegg.

Newegg might have been a great company at one point, but they've made various changes and restructured the entire organization. As part of the customer service team, it's clear that this department is completely on the backend of management's thoughts, whereas before, Newegg prided itself on its top customer service. 

Make no mistake, you are disposable at Newegg as made clear in the many layoffs they just had for people who have worked there for years. There is no communication on changes until the very last minute and people are slowly disappearing as they move on from this ship which is clearly sinking. Complaints and suggestions are encouraged, but when you make noise they seem to brush you off. 

There are no incentives or positive work values and there is no semblance of feeling like you are working together as a team. There is clear favoritism when it comes to who advances in their roles, so rather than promoting based on merit, it would just depend on if they like you more than x person. 

The only positive in this horrible work environment are the people you work with who make it bearable to last the day.

This job used to be amazing. I would brag about this job to all of my friends because I loved working there. Being able to work with really cool, like-minded people on gaming PCs was really fun. Made a lot of good friends there, even the leads were cool people. That vibe only lasted about 3 months working there. Management has made it extremely unbearable working there. Bad decision after bad decision. Made it a lot more strict and less fun. Increased our quotas just to please their higher-ups. Have been promising us raises and we still have never got any. There are people who are working really important jobs and have multiple responsibilities, that are getting paid the same amount as me. When some of us tried to ask HR for the raises we wanted, they claimed they just could not give the raises at the time. This response seemed shocking to us since the company had just reported profits near $20 million. Overall I am really happy that I was able to make life-long friends at this company but other than that it is a terrible place to work that took off years from my life from the amount of stress it caused, all for a wage less than those who work in McDonald's.

Top Job Titles	Average Salary
Forklift operator 4 salaries reported	$17.88 per hour
Administrative assistant 6 salaries reported	$20.93 per hour
Customer service representative 7 salaries reported	$18.43 per hour
Warehouse associate 3 salaries reported	$17.47 per hour
Cherry picker 4 salaries reported	$18.01 per hour

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