senior software engineer

membership sales

customer support representative

Nielsen

What is the best part of working at the company?
I really enjoyed all the benefits that Nielsen provides to their employees. They provide a company car, credit card for expenses, Cell Phone computer all the office supplies that you need but most of all the management and my  co-workers were awesome to work with. I would recommend Nielsen each and every time. 

What is the most stressful part about working at the company?
As an employee, you must maintain clients participation in signing up to participate with the ratings, and if you do not, you will be given a personal improvement plan, and if your productivity does not improve, you will be terminated.

What is the work environment and culture like at the company?
The environment is always lively, very fast paced, and the culture is everyone enjoys, helping each other.

What is a typical day like for you at the company?
Your day begins on the computer preparing for your day. The next part of the day is driving hundreds of miles to reach clients and long hours into the evening if needed to accomplish the objective of signing individuals for the TV ratings.

As an Membership Rep, you'll have to visit homes and try to recruit them to participate in the ratings (these homes may be 20 minutes away or more than 4 hours away). The people you are trying to recruit may or may not have ever heard of Nielsen so you never know what's going to happen after knocking on the door - it could be a nice person or a deranged lunatic cussing at you to get off their porch (sometimes worse). The management is sitting at home watching your results on their computers trying to micromanage and then presenting data that pits you against each other (while at the same time calling you a "team"). I've heard the company culture used to be good but ever since they were purchased by private equity (Elliot Management) - it's been ALL cost cutting and people getting fired - typical playbook for private equity. Operations managers will surely get a nice bonus if they meet the ROI for the investment group. The hardest part of the job is the hours you have to spend in traffic and what kind of person will answer the door when you knock (lunatic or lovely). The most enjoyable part of the job is the kind people you sometimes meet. 

As a research interviewer, I contacted households across the United States to identify the appropriate individuals for a study on media usage and persuade them to participate. The calls were either cold or warm, and the pace was fast. The survey was lengthy, with questions varying depending on the market we approached. It included demographic questions and often extended until 10 PM, which sometimes upset respondents. Over time, I learned to use my voice effectively and developed a thick skin. 
My team leaders were always supportive despite being overloaded with responsibilities and needing to manage numerous people. Working in the call center was consistently interesting, but working from home was quieter and more comfortable. 
Over the past decade, Scarborough's company culture has become more professional, encouraging employees to engage in community service activities and continue their education. Recently, new leadership decided to outsource operations to call centers overseas, which is common in this industry. They provided us with several months' notice and some compensation. Overall, I had a positive experience working there.

What is the best part of working at the company?
As a Memership Representative you are afforded the benefit of a Company Car and Gas card also for personal use. 

What is the most stressful part about working at the company?
This Company is failing and there is NO STABILITY. Layoffs, continuous changes in policy, management is totally clueless on what is truly happening in the world.  Having to meet quotas that are becoming increasingly difficult due to Households not wanting to participate in 

What is the work environment and culture like at the company?
You are Remote. The environment is nonexistent.  

What is a typical day like for you at the company?
As stated you are remote. You work independently, plan your day, go on the road and start knocking on the doors assigned

What is the best part of working at the company?
I would say that the remote work policy is the best part of working from home.

What is the most stressful part about working at the company?
Unexpected and surprising deadlines.  Constant layoffs and management changes, nine bosses in the last 8 years.

What is the work environment and culture like at the company?
I would describe the environment as aggressive, from co-workers and upper managers, as well as from angry/unpleasant people.

What is a typical day like for you at the company?
Team meeting to prepare for the confrontation in the rest of the meetings, stand-up meeting, meet with users to change requirements, meeting with boss/higher stakeholders, reorganize the project for the next day, leave, and get a drink.

I enjoyed my time there. Only had one manager that micromanaged, but overall it was a great experience. Not sure how it is now since most jobs were moved off-shore, but they offered training and great benefits. I learned to code in Python and got to work with Qualtrics before I was laid off. Hardest part of the job was working with client services in TV, as they received pressure from clients to get answers on data changes with short turn around times. Operations didn't have much work life balance, as there was weekend work. Data Science was a where I truly got to develop skills. Sorry it had to end. Hopefully it hasn't changed drastically.

What is the best part of working at the company?
They were very inclusive and respectful of all opinions. You were treated like a person and felt comfortable speaking to the bosses about the job.

What is the most stressful part about working at the company?
The constant fear of losing your job to outsourcing.

What is the work environment and culture like at the company?
All inclusive and very friendly all were treated like equals.

What is a typical day like for you at the company?
Answering inbound and outbound calls and sending texts and emails.

What is the best part of working at the company?
Greatest incentives ever! Car phone laptops and they give you a gas card and they want you to pay for all your gas even on family trips! Amazing 

What is the most stressful part about working at the company?
Walking up to strangers houses unannounced 

What is the work environment and culture like at the company?
Very positive and the managers always willing to help you!

What is a typical day like for you at the company?
Visiting people every day from the start of the day to the very end

The Company started good when I started working there back in 2016 plenty of room for advancement but then in 2021 they started massive layoffs with little to no notice leaving many jobless. Some after working there 20 plus years were just let go from one day to the other. Their communication was horrible through the entire process and they are still laying people off while making them train people outside the US to replace their job or elese they wont get any severance. They are disgusting!

I had a meaningful experience in my Customer Success role, largely because of the people. The team was genuinely collaborative, kind, and invested in helping one another succeed. I always felt supported by my peers and managers, and there was a strong sense of camaraderie that made even the most challenging days manageable.

Benefits were solid — good health coverage, 401K matching, and flexible time off. 

However pay was lacking in comparison to positions at other companies within the market.

Top Job Titles	Average Salary
Senior software engineer 1 salary reported	$110,000 per year
Membership sales 1 salary reported	$32,100 per year
Customer support representative 1 salary reported	$16.34 per hour

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