account executive

application specialist

material handler

account manager

technical support specialist

Nihon Kohden

Terrible culture. Very unprofessional training from the orientation process to the onboarding process .My Manager said you need to figure it out on your on meaning (the job) and that’s what I tried to do. New technician’s were always calling in and asking how to do their job from out on the field to the manager that I was with. They were not properly trained either.  Thrown out into the job. Certain departments have so much nepotism that if you say something you could be targeted for removal . I suggest find a different company to work for or talk with Human Resources if you are not getting the training you need to do the job. I had to have 10 references to get the job . But yet it’s your fault and responsibility if you don’t get any real training or you can’t learn the job on your own. I only worked and got training out in the  field 8 weeks out of 16 . If you wanna call it training. Then they will let you go if you don’t know the job or if they don’t like you. I felt like the manager  training me did not want me to know the job. For job security? 
So be cautious.

Initially felt like a good company to work for.

Overall has a laid back environment and company is growing.


However, everything is about upper management and they take care of their own
If you want to work there or get a promotion, you better be friends with someone in the upper management.

Some department managers bring in their colleagues and give them positions that they are not qualified for.

Also departments are isolated. Meaning, one department doesn't really know what the other does.

Over time, qualified individuals have been let go and replaced by lesser qualified personnel mainly to lower salary.

Example: Support department has non-qualified manager and some staff. Very few knowledgeable senior staff remaining.

The best part is the company provides support to hospitals with live patients using their devices and are hiring less qualified individuals as they don't want to pay to provide the world class support as they state.
They seem to pay more to sales people, as their only goal seems to be to sell more and hence the focus is money.

This is a "mom and pop" type medical manufacturing company competing with giants in the industry such as GE and Phillips.  We have a history of growth every year that I have been there.  Our head count is growing exponentially, however it seams like there are more chiefs than Indians these days.  Most departments are running on a skeleton crew, and yet we continue to hire VPs and Directors.  In my particular department, we have some of the smartest, hard working and most tenured employees, myself included. My direct supervisor and director are model employees that motivate me and drive me to be the hard worker that I am.  My director came from the accounting department when we realigned positions as a company and created my current department, Business Intelligence.  I am teaching him our business while he constantly teaches me the "business" of our business.  The challenges he provides on a daily basis, along with the knowledge he teaches me daily are what keep me coming back day in and day out.

You will be gone 100% of the time. VERY LITTLE OPPORTUNITIES FOR CAREER ADVANCEMENT if you aren't Japanese or if you don't live by the corporate office in Southern California. Manager has a tendency to speak improperly to you so be prepared. You need to have a grasp of RF concepts, WLAN/LAN ideals, hospital etiquette, and computer setup experience. If you don't have a family then this might be a possibility for you. You typically fly to the customer on Monday and work until Friday when you fly back home. There is so much work that you will be booked for about 3 months in advance. I had 3 scheduled weeks off that were taken away the week before they were due because of heavy work schedules. These were given back at a later date but I was not happy that they were taken off at the last second.

As a company we sell medical monitoring devices, specializing in Nuerology, Sleep and Patient Monitoring.  I worked in Sales Ops, specifically the Capital Equipment Coordinator.  Our department was responsible for the initial quote, PO acceptance and verification, order entry, planning, configuration and shipping.  My job specifically was the planning and managing the schedules for configuration and warehouse teams.  

The hardest part of my job and the most enjoyable part of my job are the same thing.  Each month the CEO sets a shipping goal that we must meet.  As a growing company this number grows significantly by the quarter.  The challenge is meeting this growing goal with a team that doesn't grow as fast as the goal... but each month we find a way and that is the most rewarding part of the job.

You can gain a lot of knowledge and experience in a short amount of time as they expect you to learn and do a lot.  Learned early on that the configuration/repair department is where a good chunk of money is made and yet they receive the least amount of support and what feels like the most amount of disrespect in the entire company.  Management to the CEO are pretty much useless and tend to stifle and impede growth and development.  They love to put on a show for when the real CEO and execs from Japan show up.  They all like to pat themselves on the back for tiny accomplishments that amount to zero measurable improvements within the company.  How many VPs of who knows what do they have?  This company is one that thrives on reacting to problems rather than trying to get ahead and prevent them.  Take a minute to think about that as a medical device company.

What is the best part of working at the company?
Job was not that great, little to no training for systems in use. No mentor or training personal when you have questions. Numbers driven, as most positions I understand it is a business, but I was working in complaint investigations. These should take more time.

What is the most stressful part about working at the company?
No help from current personal. Supervisor is concerned about being cool instead of competent.

What is the work environment and culture like at the company?
Culture is non existent. Never had a conversation with my supervisor's manager, but was told he was upset if he did not see me. Job was hybrid remote.

What is a typical day like for you at the company?
Watch everyone fight over what complaints could be worked on so that you could get your numbers for the day. Very competitive and dog eat dog mentality.

There is still a lot of autonomy in my role with NK which I like, but there is also a lot of travel required.  When they say 80% travel, they aren't kidding. Before taking this job, you need to be prepared for what that means.  It is not fun travel it is work travel.  Many people don't understand the difference. 

Management is slow to learn.  Most decisions are made from the top down despite clamoring from below when errors are found.  That can be very frustrating.

The hardest part of my job is getting clients on the phone to set up education.

The most enjoyable part of my job is actually getting to see my team mates when we are working on an account together and the occasional down time in unique places.  Ever been to Duluth, MN?  I have.

The company job culture is very high in politics. If you are well liked, it’s very easy to move up and if your not, well, you could be looking at a miserable time working for someone that will never make you feel appreciated. The company is famous for micromanaging the employees , often times being overly reactive than proactive. The policies are all out of order often times enforcing them on people of their choosing. Favoritism is an active part of this company’s culture. The company itself suffers an abnormally high turnover rate. If this type of culture continues, I do not see the company sustaining success in the next 10 years. 

My peers are some of the hardest working and most supportive people I have ever been able to work with.  

Unfortunately, management is oblivious to  their role in waste, poor communications, and lack of market awareness.  Middle management makes  a practice of distorting and twisting statements from Leadership to fit their personal agendas, and filter out any critiques from those in the trenches.  Their business model is 30 years old, lacks  relevance in today's market and the product lines are becoming obsolete with the rapid transformation of healthcare.

Top Job Titles	Average Salary
Account executive 13 salaries reported	$92,692 per year
Application specialist 17 salaries reported	$85,412 per year
Material handler 10 salaries reported	$21.40 per hour
Account manager 3 salaries reported	$116,667 per year
Technical support specialist 5 salaries reported	$29.30 per hour

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