sales representative

business development representative

account manager

account coordinator

receptionist

Nolan Transportation Group

This company is built on empty promises. The management will feed you the idea of dreamy resources and bonuses and dangle raises in front you just to work you like a kid in a sweatshop. You will believe them and work long hours relentlessly to please them and deal with constant after hours (and they will expect you to be back in the office at 0730 until 1730 regardless of how late you worked the night before) putting this job before your life. Always. Guess what? Doing this over and over and over again wont get you anywhere, but pay cuts and reduced resources. You will even be asked or suggested to take shorter lunches, so management doesn’t have to deal with your work for you. They tell you when they cut your pay that it is to put money into other resources to help you, but the resources to come are minimal. Instead you find yourself working twice as hard to try to maintain the same income. This happened more then once while I worked there. They break teams up for one on one meetings never bringing teams in together instead putting teammates against each other.
This place was great for learning the basics of the industry and that’s it. Nothing more. This place will devalue you.
Failed sales people get placed into leadership positions to coach exceeding salespeople, this makes no sense, how do you expect good sales people to take their direct “boss” seriously? The team leads basically hound you all day long to boost your outbound call volume, they care about volume not quality. Then they preach “take everything” without a truck and tell you that we will get a truck, but guess what? It still falls on you to find that truck because nobody is going to work on a weak lane for you except you because you are the one that must report back to the customer, not your joke of a leader. The team leaders are being micromanaged thus falling onto the brokers who are being treated horribly yet are the ones that produce for the company to exist.
Stop treating brokers like data numbers, open your eyes to the simple fact that every book of business should be handled differently. Stop treating employees like game pieces and moving them around the office to try things out without caring how the employee feels.
This job is tough. This industry is tough. The company part shouldn’t be tough. The company should be supportive and motivating and NTG is moving in the opposite direction of that.

Favoritism is the name of the game at Nolan. If your team lead, or manager like you, they will help you. If they don't you are on your own. If you don't hit the goals, they fire you. Sales is dumb luck, you and the other 1000 brokers at the company are left to call the same pool of leads each day. You can imagine how upset theses leads get when they want each broker to make 100 calls each day. 

Success is practically handed to you when your team lead gives you an old customer, but your team lead has to choose you as one of their favorites for that to occur. It is completely based on who they like. There is no rhyme or reasoning to their method of distributing old customers. You could have a team of 10 people and 9 will get customers but one person won't. Completely at the discretion of your team lead/manager.

Morale of the story: management cannot separate business from social life, which leads to some people receiving help and others not. Do not recommend working with Nolan. This isn't to say it is all bad. If you have a good manager who helps you, the chances of success are good. They will teach you how to be a salesperson, buy you lunch occasionally, free beer on Fridays, etc. But the issue is, the good managers are few and far between. Most of the management never even made it far in the sales side of things (think less than $20,000/month in margins). But they are in charge of getting you to do $35,000/month. Sort of backwards in my own opinion.

The people and culture is amazing. Every day is fun, but expectations are high. Absolutely the worst work life balance I ever experienced. They expect you to live, breath, and dream freight. Normal hours are 8am-5pm. But they "highly encourage" coming in at 7:30 am and leaving wayyy later. Not even that but after work you have to keep on top of tracking freight. There is no after hours tracking until 9pm-5am. But even with that if there is a problem you have to solve it even if it is 3 am. Technically we work weekends too cause you "have to stay on top of your loads". Pretty much when we are not at work we are on call. Hours of a doctor none of the pay. They do not pay for overtime cause you are always working over time. And they really do spread you out thin. On Top of making new prospect calls, you have to track (even tho there is suppose to be a tracking team but they never do their job and you get in trouble for their slack), call your old prospects, post trucks, solve issues (there is always issues), and book loads. Much more than that too. Even if you are successful and book 300 loads (that is a lot) if you don't make 100 calls then you still get reprimanded. I am a very bubbly happy hard worker but this job gave me stress, anxiety, and depression.

I love working here and you definitely can make as much money as you want.  You have to just put the work in and the pay is endless.  The only downfall you have to overcome is your management.  You are extremely micromanaged and given tasks to just make you busy(to prove you are working).  For some employees.. I can see why that’s needed but for successful workers.. I don’t understand the point. I feel held back with numerous tasks I’m told to do. The tasks just hinder me from completing work or actually making actual sales. I find my most success at doing things my own way and not the way manager instruct me to do things. 
Managers are all failed sales people, the sales people make double, triple etc annual income of the managers.  I feel like that makes the managers envious and despise the sales people that they are in charge of. Every salesperson in the company will agree that they are super micromanaged.  
I do love working here because I enjoy what I do when I look past all the negatives.  I enjoy covering freight and I’m super good at it. I wish NTG would listen more to my opinion on things and stray away from micromanagement. Give your talented people more freedom to use their creativity and make our company more money. 

i have worked at other logistics company's before but nothing like NTG. they have speakers through out the office where they play music all day long, and not the normal boring office music but whatever music you could think of, sometimes rap, sometimes country, ext. the OS team is really great, the managers are wonderful and genuinely care about you. i was promoted to a specialty tracking team after 2 weeks working their and then roughly 2 months ago i got moved to a new project for digital track to test it out before they moved to digital tracking at a whole. then a short 2 months later was promoted to HLO (higher level operations specialist) im super grateful to have gotten the promotion but if i could go back in time i would 100% not take it. I was so happy on our digital tracking team in OS but had to apply because they cut over time and i needed the money, with my dad losing his job. i think someone who is freshly out of college would love this company, they are very laid back and the dress is casual. most people come in with tshirts and jeans, but the interview is business professional. I have meet the most amazing people this year working here and i would recommend this job to anyone that needed a job. They are really understanding with personal issues coming up and go by the motto "work hard, play hard"

What is the best part of working at the company?
I made a fun group of work friends during my time at NTG.

What is the most stressful part about working at the company?
Being micro-managed and we were expected to meet unrealistic sales goals. Also, the workplace was predominantly white men, which was stressful being a woman of color.

What is the work environment and culture like at the company?
High-stress job and everyone was stressed, tired, and unhappy. No efforts were made to improve the work culture. The one positive work culture experience was the managers would provide free beers on Friday at 3pm in the office.

What is a typical day like for you at the company?
We were required to do 100 cold calls a day and use Salesforce to find leads. However, at the time I worked at NTG, the leads team did a very poor job in providing us with substantial, fresh leads. NTG was constantly hiring large groups of sales reps companywide every month, and this caused our lead pool to be muddled. We also had to track our book of business and track the trucks we were running each day for our customers. Many issues easily arose on a daily basis with our drivers/dispatch and it was extremely frustrating to have to put out fires on a daily basis.

Got my first job out of college at Nolan. Worked their Jan - June 2020. I had a couple light weeks and was fired. I was constantly assured "Oh you will be fine" after I consulted my team leaders the entire month on what I could do better to keep my job. I was just told "I am fine" and if I put the work in I will be ok. Every quote I sent out was ran by both my team leaders just to end up loosing money on every single load my last week.

 I had a light may and was fired may 29th with multiple huge accounts on the hook. For a first job, I would not work here. They place no value on your effort and expect you to "just go for it" when you know nothing at the beginning. They could not care less that they canned me and I was given no reason other than "this was a company decision." Nice group of guys working there but it all ended up being pretty fake. 

Keeping private equity happy by continuously firing and hiring? Probably. There is no way a new hire is worth firing someone who is just finally getting settled in at the company. 

Might as well be an intern there first so you can know a few people in the office to hand you free accounts.....

Where do I start? Management has no clue what they are doing everyone is basically promoted through being buddies with the higher ups. There are “rules of engagement” which are constantly changing and make our jobs seem like a board game. Unprofessionalism is at an all time high and reps are running around like a chicken with its head cut off because there is no organization. High turnover, mediocre pay and benefits, absence of work life balance, childish atmosphere and they make you stay late to cover loads for “important” customers with no extra compensation. They let us work from home but then pressure us to get tested for Covid. We go back someone tests positive, rinse and repeat. This is is an ok job out of college but the goals they set are insane and if you don’t hit them, they start threatening you never a word of encouragement. You’ll probably quit before you make it a year here so just take my advice and look for a better job. So many better places out there why waste your time here.

In my role, I engage in a variety of tasks throughout the day. These include participating in internal and external calls, troubleshooting complex issues, and overseeing a team of eight or more individuals. From day one, I immersed myself in the freight industry, diligently studying carrier pricing contracts, managing freight audits and payments, and leading my team. The management within my department and across the company is exceptional—they not only foster professional growth but also maintain daily connections with employees.

While every job has its challenges, I find that ensuring our clients receive the utmost respect, professionalism, and care is particularly demanding. Our commitment to providing exceptional service can be weighty, but it’s a responsibility I take seriously. On a positive note, the camaraderie among colleagues and the incredible team I work with make each day enjoyable and rewarding.

Fast paced from getting shipping orders to finding the appropriate equipment thru delivery
Scheduling appointments
Conversing and keeping clients knowledgeable of load status
Generating many reports to be another verification of load in progress
Dispatched drivers and driver management
Close out BOL's correct any LTL class or wt & dim descrepancies
Hundreds of calls and routing for the best experience for the client, driver, reciever, shipper and overall increase in net profits at the same time
Keeping abreast of seasonal changes and economic factors
DOT regulation knowledge
Pricing & RFQ's- line haul and back haul saavy-fuel factors globally
Perform all day and feel the rush of accomplishment
Industry changes minute by minute "embrace change & challenges" 
Communicate openly and clearly to enhance the process. Thus, a win-win experience is achieved.
Industry changes minute by minute "embrace change &challenges"

Top Job Titles	Average Salary
Sales representative 21 salaries reported	$49,271 per year
Business development representative 31 salaries reported	$48,559 per year
Account manager 3 salaries reported	$49,333 per year
Account coordinator 8 salaries reported	$45,625 per year
Receptionist 1 salary reported	$17.50 per hour

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