nursing assistant

registered nurse

medical assistant

emergency medical technician

paramedic

North Memorial Health

Typical day is busy fast paced. Heavy unsafe work loads. No breaks. Poor communication between coworkers. All you hear is propaganda like "good customer service," "teamwork" , "respect eachother" but it's clique-gossip-backstabbing-only-lookout-for-yourself-type work environment.  Poor management, they only listen to the loudest most bossy, authority abusing charge nurses and if they (upper management, other employees who have worked there for years) don't like you, they will keep you under a microscope and nitpick every little thing untill you feel forced to quit or you're fired unjustly (although management only chooses to do things "according to policy" (usually not in favor of the employee) even when the decision is ultimately "by the managers discretion" according to their policy meaning the manager could choose to allow or not allow something even if it goes against the policy.)  It's impossible to "prove" this type of unfair and hostile treatment because it's brushed under the rug by dismissive phrases like "you're just taking everything too personally." Favoritism is clearly evident and policy rules  bend for favored employees while they write up others for doing the same thing. There's no real solution for this cycle of work place hostility as it's really all just corrupt from the inside out. There's an unreasonable expectation of work requirements and very blatant uneven unsafe work loads and you're labeled a "bad employee" because you can't keep up and are made an example of because it's expected of you to ask for help and appear as if you are incompetent and that you need saving from the high and mighty coworkers who spew propoganda like "teamwork" but yet never offer their help in the first place. You're forced into this corner till you're burnt out and  ready to quit. It's like some unspoken hazing/initiation for new employees. You're judged by how fast you get your work done and not on the quality of care you give, you're seen as slow and a poor worker if you don't keep up with the employees who cut corners and do subpar work. It's unfortunate for the few good genuine employees who still have the heart and passion for what they do. 
An example of how poor the management is: You're expected to know how to do everything WHILE  you're training in a new position, and will have numerous meetings with your manager because they're getting "feedback" that you don't know how to do the job you're still training in but yet no one has ever talked to you personally about your proformance ever. You're expected to go to each and every employee you work with and ask them how they'd like you to do your job.

A day would begin with distribution of work assignments and report from the therapist that had your patients.  I would receive pertinent information from the therapist regarding that patient's care.  I would chat with coworkers for a bit and then each of us would trek off to various areas of the hospital and perform the tasks necessary for that set of patients. I was responsible for certain areas of the hospital and would respond to emergencies in my area.  

I was in a constant learning situation due to the various surgeries, trauma situations and interactions with coworkers and patient's families. I had to attend seminars, conventions and workshops to acquire 24 CEU's every 2 years.

Since I worked nights, my interaction with management was limited.  That interaction would take place during department meetings or via memos.  However, the dayshift supervisor was there before my shift ended and I could convey some concerns to her.

My coworkers were fantastic.  We had to cover each other if someone was swamped, i.e., multiple traumas coming to the emergency room.  We trusted one another and there was a sense of loyalty.

The hardest part of the job was coping with the death of someone you didn't think would die and most of all, coping with infant death.

The most enjoyable part of the job was sharing space and time with my coworkers.  Being able to yuk it up and/or share precious moments with them.  The other joy was saving a life.  When I worked hard on a patient and the patient survived--fantastic.

Management is hiring a full-time position but won’t schedule you full-time, HR was no help with the issue, upper management was no help with the issue. Full-time CT techs, there are 2- do all holidays, no one will share the holiday burden. Turn around is so high in CT it’s likely one tech doing all the holidays.  Favoritism is rampant here, this is a long standing issue upper management does’t care to address. Only in CT, you are expected to find your own PTO coverage or be denied the request. This is mutually exusive to CT, everyone else can take PTO as they desire and their schedule will be blocked to ensure it. There are two casual CT techs that won’t or can’t pick up hours for your PTO. Management knows this but does nothing. They do not enforce minimum casual requirements due to favoritism.  They say every other weekend in the hiring agreement but in reality they will likely make you work more, so techs in other modalities can have more Mon-Fri hours. Management won’t tell you in interview that it is assumed they can send you to other locations.  Management frequently gives false information and then gaslights staff.  This North location has no integrity in leadership, worst leader i’ve ever had. No one cares to address the issue and staff suffers. 

There are definitely pros and cons to working here. The pros include the pay and benefits, supportive coworkers, and communication between the higher-ups and us employees. I truly feel like I am able to positively impact a patient's stay at the hospital. I also feel like I can go to anyone for help if needed. I also feel like I learn something new every day. 

However, I've been noticing the cons of working here quite a bit lately. First, I disagree with having to call our patients "customers". Most of the staff don't agree with this practice. I'm a nurse- I work to take care of people- potentially even save their lives.  Being a patient in a hospital is not like being a customer at Starbucks. I'm not there just serve them a beverage and ask them to leave a nice review on facebook. Many patients I have encountered have expressed to me that they feel uncomfortable when they are called customers. I believe that they feel like more of a number than a human being. One other thing that really bothers me is the lack of opportunity there is for advancement. I feel unsatisfied with the position that I am currently in. I am burnt out, bored, and overwhelmed all at once. I would love to advance within the hospital, but switching units is almost impossible. I would also love to take ACLS but have been told "no" on many occasions. I just wish north memorial would support my advancement as a nurse a bit more.

The care management team has about 10 patients/day. The workload is doable, and team members are willing to help when its busy. Upper management is helpful with complex cases, but they prioritize quick discharges over patients getting quality placements. They require one weekend every 7th weekend and pay $1/hour extra on weekends. Reasonable PTO package of about 4 weeks/year, but they will deny your PTO if they are short staffed (usually summer days). 
The Care management team is 2/3 Social Workers and 1/3 nurses. Social workers are required to be licensed , have minimum 4 year degree (but the vast majority have Masters Degrees and LICSW, which requires 2-4 years of supervision). Nurses must be RNs (3 year degree). The two jobs have the same role, but Social Workers take on slightly more responsibilities with complex patients who have complex social needs. Social Workers are unfairly paid about $30-40,000 less per year compared to nurses on the same team. Its disappointing considering Social Workers have more complex cases and more education. Any Social Worker considering this role should negotiate their starting pay. It's worth noting that most of the Social Workers are women, while the nurse case managers are a mix of men and women. This company is a great example of employers not paying Social Workers/women their worth because the job market allows it. 

What is the best part of working at the company?
absolutely nothing, they micromanage, management does not care about their employees.
used to be flexible with schedules but now they are tyrants

What is the most stressful part about working at the company?
toxic work environment!, management gaslights, micromanges, does not care about their staff. they will promise you a great work enviroment but the min you start their mask comes off. they do not care about their staff and have burnt out 90%. they dont care about patients, they overcharge and will see patients only to tell the patient the service they requested is not provided and still charge for a full visit. the CEOs collect their bonuses and disrespect their staff and patients. they dont care about your PTO and as of 2027 they will start taking half of it at the end of the year. you have been warned

What is the work environment and culture like at the company?
toxic! management messes up and then blames their staff. they gaslight their staff, lack of transparency and communication. they will not send out email clarifications (avoiding accountability)

What is a typical day like for you at the company?
I cry 3 times a day in the bathroom. stressful, anger

I started working in a nursing home that I visited quite frequently with my school and Girl Scout Troop.I was in High School and working part time.I was pursuing my education and going to school for cosmetology.Graduated from that,but loved my job and stayed for 15 years.It was a private owned home and we wee treated very well.Most of employees had been there for years and definetly everyone worked well together.It was hard work ,but I sure learned a lot.They were bought out and everything changed.I left and started my family,stay at home mom for 3 years.Ventured back and worked in assisted living, traveling as a pool nursing assistant, until I finally landed a job of my dreams. Hospital.There are no other words of how much I love my first experience working in the hospital and how wonderful the staff was. I have never worked in a workplace where I learned so much and there was such a wonderful crew of nurses that are so exceptional.

What is the best part of working at the company?
Looking forward to your check at the end of the Pay period I have to say is the best part of working for North Memorial. 

What is the most stressful part about working at the company?
The company is self is horrible to work for. They any like they care when really they don’t. People treat you with so much disrespect and disregard. If you’re not a person that’s been working there 40+ years it’s hard working in the culture of this hospital. It’s like a job sentence working here.  

What is the work environment and culture like at the company?
Depending on what department you work for. The kitchen is the most hostile and stressful work environment. There are so many groups and cliches that it’sSickening. If you don’t have to work here don’t. But if you need work money and good pay and can deal with the stress be my guest. 

What is a typical day like for you at the company?
Draining and exhausting. It’s like the ppl working the department are really energy suckers and if you’re in a good mood they will find someway to change that.

Overwhelming days with doctors over-booking. Phones ringing non-stop. Referrals being faxed and in work que to be done.  There are about 5-6 clinics in our department and it gets pretty hectic at times. Remembering which provider specifics for scheduling; which prodigal is for which clinic; what paperwork goes to what customer for which clinic; These are my daily challenges of being a COA. Being able to work under pressure and still smile and be professional and pleasant and not show frustration or irritation to or towards the customers via in person or on the phone. Being around my co-workers can definitely be a treat sometimes, just to laugh and joke. Being able to make the customers feel appreciated, thankful and less frustrated is the best part of my job. Seeing them leave happier than they did when they came in. Or being satisfied with getting their appointments with no problems. Going above and beyond to make their encounter less painful than the pain their in,physically.

There is no such thing as a typical work day there. Management does not care about you & plays favorites. She expects people to help her out, &  work short staffed, but will only help you out if it’s beneficial to her. Major lack of compassion & understanding. Makes you feel guilty for needing time off for personal reasons, such as major life events, deaths in the family, etc. Situations are also often twisted to make it seem like they were something they weren’t . But she is good at making you feel like you are only a failure there. The  facility is great & loved most of the people, but the management really ruins it. There is constant fear mongering and treats staff like they are replaceable , yet they can’t fill the open postions. I did enjoy a lot of the people I worked with, and made many friends.

Top Job Titles	Average Salary
Nursing assistant 112 salaries reported	$24.66 per hour
Registered nurse 44 salaries reported	$55.27 per hour
Medical assistant 88 salaries reported	$24.46 per hour
Emergency medical technician 47 salaries reported	$27.88 per hour
Paramedic 54 salaries reported	$38.20 per hour

Working at North Memorial Health: Company Overview and Reviews

North Memorial Health

North Memorial Health Ratings

Popular jobs at North Memorial Health

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected